I was going to this store because it was close to my house. When I was in the store the staff was…read morefriendly but their professionalism and customer service is a joke. I tried to schedule someone to come out and give an estimate on re-plumbing my pump. I was told they were a bit short staffed so it would probably take a week but someone would call me to schedule. No problem. Several weeks later and I still hadn't heard anything so I called the store to ask for an update. I spoke with Ashley who said again that they're short staffed but someone would be out Saturday for the service. Saturday came and went and no one showed up, not even a phone call to say no one would be coming. So, I called AGAIN and spoke with a different woman this time who said that it would be "at least a couple weeks before someone can come out." What a JOKE! I was patient and waited over a MONTH. I didn't receive a single phone call or update, ever. Listen, I understand that things happen, you're short staffed, etc. HOWEVER, that doesn't mean you just leave people hanging and don't call them to at least give an update etc. I have no idea how you run a business that way and still have customers. Needless to say, I called Russell Pools who came out the very next day for my estimate. They gave me the estimate and told me they would be there Monday or Wednesday the following week to complete the job. Monday came and they CALLED to say they wouldn't be able to make it because of weather. No problem. Wednesday morning came and they CALLED to let me know regardless of weather they would be here that afternoon. And they were. They did a fantastic job and I couldn't be happier. Take note, Pool Aid. THAT is how you run a business. Russell Pools has a new customer for life and I recommend them to anyone in the area.

My legally blind aunt was using this company to come and do a routine pool cleaning because they…read morewere around the block. They would take her money, act like they were cleaning, and leave. When we came, her pool was completely green and full of algae. God will take care of you terrible people for robbing a blind woman and not doing your job.

this company is a fraud! it does not exist. It's been…read moredissolved since 11/23. I attached sunbiz. Tyler and Austin talk you into hiring them but as soon as you pay them, they are gone. my pool floor looks like sand on the ocean floor. On this of that, Austin left my electric wires open and went on vacation! After numerous calls and txts to both of those clowns, Austin told me that the pool light makes the floor look uneven and then admitted that it was a crappy job on their side. He said he will talk to Tyler, who never wants to face the problems, and will call me back. That was it. No calls. Now I have a huge yellow stain in my new pool and the fake warranty that nobody wants to honor. I will be filing a complaint through the state, the county, and a fraud suit against both or them. I have 2 other ppl who were defrauded like me.

From the owner: Dream Pools and Spa LLC servicing all of Florida!read more

I had just moved into my new home when 2 days later the pool jets stopped working. I called around…read moreto several pool supply companies for advice and no one could really help me. I called Leslie's and spoke with Austin who assured me that he would have someone call me. Within 20 minutes I received a call from Wayne who asked me for my address and was at my house in less than an hour! He came over and told me exactly what I needed to do to clear my jets. My pool was up and running in no time! I was so impressed and pleased with how kind and helpful these two gentleman were! This might have been a minor issue but it was a big deal to me as I have never had a pool and have no experience with repair or maintenance! I appreciate the fact that they could hear the urgency in my voice and came to my rescue! Thank you Wayne and Austin!!! You guys are truly amazing and have hearts of gold!! You are now my go to guys for pool supplies, service and advice! Learning how to take care of my own pool has been a fulfilling experience because of the guidance that I receive from you all! Thank you! Thank you! Thank you! My pool looks amazing! I highly recommend your store and services to anyone who asks! Maria

Much better than pinch an idiots. The free water test is more accurate than the idiots…read more They don't make up test results to get you to buy chemicals. The idiots at pinch told me that I needed $25 bag of stabilizer (CYA) . Two months later they told me my CYA was too high which caused me to drain 2 feet of water

They have taken peoples money and left their pool projects unfinished! My wife and I had to go hire…read moresubcontractors to finish our pool at an additional cost to us.

Took $61000 of our money and nothing, other than dig a hole that start to erode my new home's…read morefoundation. We are currently working with the states attorney to suing this company. Currently this company has lost their license!

I have been using the Kass circle store for over 10 years, and the people that lived in my house…read morealso used them. No more. I needed a new pump and they charged me $2000. for a pump that even pool cleaners don't understand. They installed the new pump and it had to be adjusted, I called and the owner came out and did not adjust it. He said in the morning it should be able to move my vacuum, it is free floating. So I went back to the store to pick up a part I was told was $10. not it was $30.00. I was also told quote ( I put you down for 10 on Wednesday so I called when no one showed. Then he said he never told me that and it would be 10 to 6 REALLY that's all day. I had things to do as it's Easter and I have other plans. I won't be home and I can't do any other day. I don't know what happened to this store. It was a great place that always helped me. Photo shows my cleaner upside down with the new pump on. I was also told by the owner they fix robotic cleaners and they don't

Picked up a Dolphin Active 20 this week and it's a great machine. They took the time to understand…read moremy situation, asked the manufacturers (Polaris and Dolphin) which model will be best for my 18x36 vinyl in ground pool. Highly recommend working with the team here.

Hopper Pools just finished renovating our little cocktail pool, fixed the leaks, and paved our…read morelanai creating an oasis for us in a small area. Not afraid of a little work to make a client happy, they moved and re-plumbed all of our pool equipment creating room where there wasn't. Richie and his boys are a delight to work with. Renovating my pool was a big investment and choosing Hopper Pools made it worth every penny! Richie kept us informed every step of the way making the experience more than pleasant. Hopper Pools far exceeded our expectations. I couldn't be more pleased with the results. They deserve way more than a 5 star review! Thank you Hopper Pools!

We contracted with Hopper Pools to refinish our 24x12 pool. Best decision ever made! Not only was…read morethe job professionally done, but exactly as promised, and on time! We are 100% satisfied with this job!

Had a power surge that blew out main control and salt generator. Called this location and scheduled…read moreappt later that day. He was equipped to solve my problem at a reasonable price. I also depend on Steve for keeping our pool water tested. I have not had a problem with chlorine jugs but only have them a couple years.

Had another run-in with this store on Cass Circle. Had a leaking jug and was told I would have to…read morebuy a new one. I was having my water tested. Turned around to address the manager. I told him-NO. I'am not paying for a new jug. Brought in 3 and he says, well, you only want 2-then. Had the same problem a few years ago. I refuse to buy NEW jugs for them. He answers across the store. Well, I'm not going to argue over a God Damn jug!! Everyone in the store heard him. Pretty " unprofessional" to say the least!! You would think that all the money spent throughout 1-yr. by a customer that they would cover the cost of a new jug! So, we are buying the store new jugs and it doesn't cost them a penny! We aren't pinching a penny-they are!! Other pool stores to consider doing business with. I rest my case!!