Friendly greeting. Atmosphere was warm and comfortable. Great massage. I go back againread more

Massage was good but actions taken were inappropriate. I asked for a 90 minute massage and got a 40…read moreminute with two people. Made an uncomfortable comment while I was leaving.

Lily is simply THE BEST massage therapist in the area!…read more I have a history of trauma and typically don't enjoy being touched, so finding someone I genuinely feel comfortable with has been incredibly difficult. From my very first appointment, Lily made me feel completely safe, respected, and at ease. I was actually able to relax during a massage for the first time in years. As a hairstylist, I deal with constant back and muscle pain, and Lily's deep, intentional massages provide the perfect pressure to release stubborn knots without feeling overwhelming. And her facials are just as amazing! I've been a certified sunbather for years (), and Lily has taught me SO much about my skin and the importance of protecting it from sun damage and using SPF. After seeing her consistently for the past year, my skin has completely transformed. I actually feel confident enough to leave the house without makeup some days--which is a HUGE deal for me! She also carries some of the best Korean skincare products, and I've learned so much from her about what my skin actually needs. Lily is definitely in high demand, so getting an appointment can sometimes be a challenge--but if you can get one, GO! I recommend her to pretty much everyone I know. She is incredibly knowledgeable, talented, and genuinely cares about the people she works with.

I had a really weird experience over the phone. I called the number listed for the business, and…read morewhen the lady picked up the phone, one of the first things she did was ask, "How did you get this number?" When I told her it is the one listed, I think she even asked me where it was listed. Like it wasn't supposed to be listed? Then, when I asked if she had any openings, she said, "Let me explain something to you, I have people scheduled for weeks out..." I actually ended up cutting her off because at that point, I didn't feel comfortable even if there was availability. So maybe if you're someone trying to find something new in the area, don't go with this business unless you know someone who knows someone. That's probably a better way to book with her than through the phone number that is listed.

Upon entering the facility, I was greeted warmly by Jacoba. The massage felt wonderful. I hurt a…read morelittle less when I left than when I went in. Everything was so aesthetically pleasing including the bathroom! I will be returning soon!

From the owner: With more than 10 years of experience, our focus is to maintain the health, strength and vitality…read moreof our patients.

WhAt a hidden gem! Fantastic establishment! This was the best massage I have gotten since I was out…read moreof the US. I've been looking for an masseuse that really knew what they were doing! Yvette is the best! I am going to come back and check out the spa part of it!

Not sure why I waited so long to write this review as the praise is well over due…read more I'm a bit of a massage junkie, so while in Norfolk I hopped on Yelp and found Instinctive Massage or rather I found Heaven! I made an appointment over the phone while driving, and found the place fairly easily. There isn't much parking, but there are at least 5/6 spots available for the massage shop and it's neighbor, a speciality bakery. This place is a one woman show - a woman named Yvette. I ended up having 2 massages because the first one was so amazing. My first massage was a traditional Swedish massage. AMAZING! I've had about 100+ massages in my life and this was hands down the best. That is until my second massage from Yvette. My second appointment consisted of a quick leg wax and a hot stone massage. I had never had a hot stone massage before and I loved it. The best part was how attentive Yvette was telling me about her massage process and making sure I was happy throughout the process. Often massage therapists just do their thing. After my massage Yvette gave me some advice on stretching and techniques I could use at home to help with the tightness in my back. Super professional. Super friendly. Super Therapist!!! I LOVE THIS PLACE. You will too!

They accommodated a 1hr massage for 3 people. The place was very clean. The bed and face rest was…read morecomfortable. They checked to make sure the pressure was just right. We were all very satisfied with our massages and will be returning. $70 for 1hr with hot stones and please bring cash. They had individuals rooms but the walls were thin. The only drawback is if they were talking, you can hear it in the other rooms.

Excellent massage and very nice owner. I will come back . My headache feels much better after they…read moremassaged for me.

Christine is the most professional massage therapist I have encountered. She is extremely…read moreknowledgeable and well educated in her field. I have been astounded at the progress I have seen with chronic pain that I thought would require surgery to correct. She helped me with exercises and stretches that I could do at home that together with her therapy have cured my lower back pain. If you have pain call and make an appt with Christine, you will be thankful that you did.

Thank you Christine for an awesome massage today! Your place is welcoming and feels safe. Location…read moreis easy to find and get to. Your membership price can't be beat for the value. Your knowledge and skills are far superior to others in the area. I know I am in good hands...can't wait until my next appointment!

If you know me, I'm very big on holistic ways of healing. Especially when it comes to your more…read moresensitive areas if you know what I mean. Lol. I've always wanted to go to a spa that does yoni steams but never knew of any. But of course, we all have to love yelp right. Boom I search yoni steams & Pure Royal Finesse came up with all its wonderful reviews so I just had to come try it out. I'm so thankful I did! The entrance is cute with its royalty theme and other decors. Demetrie (I hope I spelled her name correctly) was so amazing! She is very knowledgeable, friendly, and helped me even set up a plan for continuous service to help me with my situation moving forward. Her success stories are amazing! The actually yoni steam room was so peaceful, the decor was so pretty, the music was nice and it was just a Zen experience. She was very patient with me when it came to my questions and concerns. She checks on you periodically to make sure you're okay. They also offer group steams for you and your friends, massages, non invasive lipo, detox sauna, & teeth whitening. I highly recommend this place to try at least once. You won't regret it. Oh, and my husband loves it too ;)

Well, let me start off by saying "Angel" is the best, and her customer service is A+++. The…read moreatmosphere is so inviting and decor is simply amazing. Angel thoroughly explained the process and what she would be doing, and answered any questions you may have had prior to services being done. Pure Royal Finesse has all your needs to get your body right. Check them out, and I promise you won't be disappointed.

I haven't had a good massage in about a year, since .oving from Arizona to Virginia it took a while…read moreto get adjusted, this place was amazing I have never in my life had a massage like this!! I can't wait to come back and see Shirley, she made me into jello!! Two thumbs up Try them you won't be disappointed

I'm a regular customer at Massage Relax at Portsmouth Virginia at Towne Point Road my favorite…read moreperson is WENDY she is so beautiful and sweet and caring about her clients and she does a great job in making sure the customer is well satisfied. I love WENDY

Excellent services, friendly, and clean. You can get…read morenatural, braiding, barber on duty or chemical hair performed. Plenty of free parking Refreshments are given if needed

I received a great massage there. So relaxing and massage therapist was friendly and had a great…read moreattitude. Best massage I ever had. I had problems with the muscle in my foot and couldn't figure out what to do. The massage helped to alleviate that pain and my foot feels great. Definitely recommend this place for massage. Great service!!!

I had a gift card my mom gave me before Covid happened, so I finally went up there to see if it was…read morestill good (good news: it was!). I went for my massage on a Sunday afternoon, and honestly, my expectations were low- I've had a couple massages (a while ago) that weren't the best and from the reviews on here, it looks a little rough. My appointment was with Ashia, and from the moment she pushed on my back, my body felt pressure relief. It was amazing. I ended up getting their monthly membership, and I'm excited to get these monthly! I recommend giving them a go- it was a relaxing experience, and they do offer some good deals, although the front desk does seem a bit "sales-driven," which isn't the best thing. Look past that, stay strong with how you feel, and go from there. Your body may thank you.

My review is based upon the service and experience I have received here. To try to put it shortly,…read moreI am most concerned with their cancellation process. I canceled my subscription in January due to not having time to come in the salon anymore. They stated I had to cancel in person, so I completed the cancelation with the front desk person. They told me I was good to go and would not be charged again. I could use my remaining one credit at another date. No further action required by me. Great. Fast forward to May 1st, I notice I have been charged $140 each month since January from MassageLuxe! I draft an email, send it to my local store, and call the center the following day. They state they will forward the request to regional manager. The regional manager calls me later that day and says they have no record of my cancellation. How convenient. Turns out they do not send receipts for cancellations. Ah ha! The regional manager says she can understand how I may think this is tedious but they need records of me cancelling, it's just business. Excuse me, well why maintain the record if you can just continue to charge me right? She stated "I signed a business agreement that states that I would cancel in writing". Why did the location tell me to cancel in person? I did that already! This is completely unfair. I then ask to speak to her manager. They do not give out their number she states, but would email on my behalf and follow up perhaps Monday. I'll update if they do so. Side note, when I had a membership the massages always started late, which caused the service to be shorter. I would wait in the waiting room sometimes 10-15 minutes after my massage start time. I never felt like it was really fair.