I am a HUGE collector of shoes of all styles, colors and brands (147 pair as of now). I recently visited this ASICS Outlet store to purchase one pair of good walking/running shoes as I have rededicated myself to my heath and fitness in a big way. Upon entering the store, I was immediately welcomed by two store employees and allowed to browse the store without being followed or spied upon like other stores. Only when I had a few questions, did store employee , Manny approach me. Manny was able to assist me, answer all my questions and even introduce me to a new and free discount the company now offers customers. I was unable to select only one pair of running/walking shoes so before I knew it, I had three pairs of shoes and two packs of socks on the counter, ready to compete my transaction. I also had two other employees assist me while I was shopping in the store despite other customers shopping as well. The customer service I received was EXCELLENT!! Pricing for my shoes was great, the discounts I received were GREAT and as a result, I walked out of the store extremely satisfied. read more

ASICS Outlet - I am happy with my purchase of new running shoes & socks - Shoe Stores Near Me - Commerce Park, California

(Shopped 09/23/24 MO @ 1:30pm): Run - don't walk - to this outlet store for your Asics running gear! It was time to finally buy a new pair of everyday running shoes, so I placed an online order with my favorite athletic shoe brand, and had it shipped for pick up at the Asics Outlet's Commerce location. I've been a diehard Asics fan for nearly 30 years because of their high durability (each of my pairs have lasted me about five years), the way they fit like a glove on my feet, the stylish color schemes, and their comparable prices (running shoes were freaking expensive!). Although you were able to find Asics shoes in almost all footwear retailers and sporting goods stores, I believed their only standalone brick & mortar were outlet stores like this one which happened to be the closest to me. Were the shoes and this outlet worth the drive to continue my running ways!? PURCHASE Gel-Kayano 31 Standard Mens Running Shoe Rich Navy/Spice Latte Size 10.5 ($165.00): Blue was my favorite color, the pairing of the other colors, and this kind of had that Superman suit mixed with 'Merica pride, were the reasons it caught my eye. The cushioning was amazing, the sole was thicker than I was used to which felt like I was literally running/walking on clouds, it held my feet perfectly, and it supported my ankles wonderfully! This pair was awesome on so many levels! At this particular time, this was the most I've ever spent on a pair of shoes (I spent less than this on a new pair of my most recent beloved Doc Martens). All that could be said was, "my happy feet were strolling to a joyful beat every step of the way"! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=xfE5w1RVVmyKlx0X10EDSw SERVICE The online ordering process was a breeze. I eventually received a confirmation email and text that the item was ready for pick up. When I arrived, my new kicks were presented to me minutes later after a verification check. Also, this specific location accepted online returns if you didn't want to mail anything back yourself. Everything was easy and quick - thank you! PARKING (FREE) Located inside the Citadel Outlets outdoor shopping mall, there were ample spots throughout this expansive place (I believed there was also a valet) - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A roomy store that maximized its space efficiently from display tables and rack shelving filled with caps, clothes and shoes, peg boards that held shoelaces and socks, and a blend of clothes and shoes displayed along all walls. Plenty of graphics and promotional ads covered the walls while everything was perfectly labeled. Plenty of natural lighting came through the large front windows and doors while a ton of electric ceiling lights filled in the rest. There were no TVs, but Top-40 music played in the background. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=9zyjfYYsspeaYakbYhqqmA ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Commerce's Citadel Outlets Asics Outlet location served its purpose, and I would consider visiting them again if I needed to place another online order (usually, I was fortunate enough to find a pair I liked in retail stores closer to me). The shoes kicked ass (pun intended!), the store was well-maintained, and the service was easy and straightforward. I couldn't recall their exact location, so I suggest you check out one of the many directories at the mall, and parking was a breeze. I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $180.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS read more

ASICS Outlet - Storefront (09/23/24). @Asics #LosAngeles @Citadel_Outlets #RunningShoes - Shoe Stores Near Me - Commerce Park, California

See all

On a Sunday morning in early July, I came to the store to exchange sizes at the Citadel outlets. I lined up to exchange shoe sizes and the cashier was helpful. They had a promo buy one get one 50% off. Example, The gel contend has wide size and pleasant colors. So I found the same color and same wide size. My husband also bought the same shoes. Nice customer service and good value. No photos. read more

I usually do my shopping online. It's fast, convenient, and hassle free plus I hardly have time to drive to the stores but this weekend I went down to this ASICS store to pickup and return an order and I had such a great experience. Eduardo, the gentleman helping me out was such a lovely human. He was attentive, quick and super friendly all while having to handle other in-store customers as well as the ringing phone. I noticed he took the time to acknowledge all customers walking in or who were waiting, to assure them that he knew they were waiting for help. He helped me get the best deal for my purchases and actually alleviated my stress from making some wrong online purchases. He made my shopping experience so pleasant and simple, my refunds were processed quickly and I walked out with some awesome shoes. Didn't have to wait for shipping. Thanks Eduardo, highly suggest running Firecracker Run 5/10K Chinatown LA or the Los Muertos 5k in October you will have so much fun! read more

ASICS Outlet - Gel Keyano 30s ASICS colors are always so vibrant and perfect! - Shoe Stores Near Me - Commerce Park, California

See all

Came in for specific running issues. The staff was very helpful and I found some amazing shoes! I truly recommend the brand and this store if you're in LA area and looking to up your running game! read more

We went on a Sunday afternoon to get some shoes. ASICS has some of the best running shoes. The employees there were pretty knowledgeable and were able to give some good recommendations. A good pair of shoes for her jogs. We found a really good deal. She tried them on and loved them. We mixed the boxes up by accident, then checked out. When we got home and were about to gym, we realized that we put 2 right shoes in the box. Yikes! So we went back in the next day to get it sorted out. The employee only laughed at us a little. Thanks for not making us feel like complete goofs. They quickly got us the left shoe and we were back on our way. Awesome service and good deals. I will keep coming back! read more

Anthony and the rest of his team members will make you feel comfortable and welcomed. I've been shopping here for almost a decade now and I remember Anthony years back, he's super knowledgeable and know his store very well. If you're looking for great shoes with an outstanding customer service look no further honestly can't recommend them enough. read more

ASICS Outlet - Shoe Stores Near Me - Commerce Park, California

Grumpy employee, looks like the store is understaff and not happy when customer ask something

Joshua made shoe shopping for the family a pleasure. We came in hoping to buy one pair, but ended up buying 4 pairs! Shoe shopping, especially in a crowded outlet mall during back to school sales with a child, is no fun. That's why outstanding customer service is so important. They have a great selection and almost every size, even though it's an outlet store. This is our first time at ASICS, and definitely not our last time. read more

ASICS Outlet - Shoe Stores Near Me - Commerce Park, California

See all

Worst service ever, evan is rude and a cheater, went there on sunday nov 26, shoes were marked buy one get one 70% off , the ones i chose he said they were doorbusters whatever that means, he took off the 70% sign, i kept choosing other colors and he kept saying the same thing, i walked away read more

Hello, I went to this store the other day, in preparation for a long walking trip to Europe. I was in need of comfortable shoes and the angel "Nathan" helped me. He assisted on the phone and upon my arrival to the store, he was more than helpful. He took my shoe measurements, studied the arch of my foot and brought me the right shows according to my foot shape, verses a standard shoe that would be no good for me. He found me a shoe that feels as if I am walking on clouds. I even got an athletic outfit to go with the shoes! He was more than helpful. He treated me like a Queen. This guy is not just a shoe salesman, he's knowledgeable about the shoes and which shoes will go well with certain foot shapes. Thank you "Nathan"! You are the best read more

Coming to Asics outlet was for me more fun than visiting Disneyland, it's like the Mothership filled with all things Running. I really had no intent on buying anything from here having already just got 2 new pairs of Athletic shoes minutes before but as it turned out I found the most comfortable pair of shoes ever. The new Asics Gel Nimbus 17 were not all that exciting to look at but when I saw they had my tiny size 5 on the shelf I decided to try them anyway and holy cow.. it was like wearing pillows on my feet. Priced at $110 even with the discount I was going to put them back until Hubby saw I was excited about them and agree'd they're perfect for me given the distances I run. My shopping experience was brief but the staff were friendly and the selection here is much larger than my local outlet, I noticed that they had many of the smaller sizes which are hard to find so if you're petite and struggle to find Athletic gear in other store's this is a great place to come. read more

ASICS Outlet - They're like Running on clouds. Finally a pair from the Adult section that fit my tiny feet!! - Shoe Stores Near Me - Commerce Park, California

See all

Love ASICS shoes for running, and excited that an ASICS outlet store just opened at the Citadel Outlets last month. Came on Black Friday hoping to score a deal but walked away disappointed! No Black Friday deals at all on mens and womens shoes, except for socks and kid shoes! Only the adult clearance shoes were discounted. Checked out ASICS online and found that a Black Friday promotion discount of 30% was available for purchases online. I rarely buy shoes online without first trying them out, especially running shoes, and wishing that they a similar promo at the outlet store. read more

Pretty much a full store of people. Look closely the staff all but one is working. The other two are just talking and Helping NO ONE. My advice hire people that want to work. read more

I went in yesterday with a friend who needed new sneakers. I personally was not looking to buy anything. I was super impressed with the sales lady helping my friend who has some foot issues she's needs to work around. Veronica was awesome with suggestions & bringing out other styles & colors & sizes depending on the fit. My friend purchased 2 pairs that she loves... after I decided I wanted Veronica to help me & we found 2 pairs that fit me perfectly. 1 for running & one super comfy for work. I most certainly will return & I look forward to Veronica helping me again. 5 stars on service, selection, cleanliness of the store, & the other sales gals were super attentive too. All around awesome day spending money I wasn't planning. read more

Markos is the man! I went to Footlocker, Nike, and 2 other high performance running shoe stores in Santa Monica. All of which only carried stylish running shoes or didn't carry my size or limited asic options. I drove 50 minutes to get me a pair of Asics. They are the best running shoes, and I am loyal to the brand that takes care of my feet. I was greeted by Markos. Told him the type of running I do, the mileage, I put on and the style of shoe I wanted to invest in. What impressed me was his keen knowledge of the product and engineering of each shoe. He provided me 3 options of shoes and I ended up walking out with happy feet. He really made my day. Totally worth the drive. Thanks Markos PS The google address for this location routes you over to starbucks. Very strange.... read more

I love this store! They have excellent customer service. All their employees are very helpful in guiding you through the best model shoe according to your needs and preferences. Occasionally they have their Buy one get one 80% (yes, that's right 80%) which is a STEAL for getting quality running shoes. In my opinion, ASICS have the BEST running shoes in the industry because they are well made and have superior padding in the shoe. They also carry shoes in wide size which I appreciate, which give me a better fit as opposed to normal width shoes. You will not be disappointed in coming here. One of the best stores in Citadel Outlets :) read more

Let me start off by saying my feet are very picky. Not many shoes made these days do my feet justice. So in recent years I have been buying higher end running shoes for walking, going to work, going to the gym. I've been buying $160 Brooks like Transcend and so forth but I never pay that much. I always find them for about $90 but they are the previous model that's on closeout at various places. Well, I've had Asics in the past but haven't purchased any in a long time. Was at Citadel last week with my mom and sister and stopped by the Asics store while they were at Ann Taylor. Tried a few on and saw their sale prices, buy one and get the second 80% off. The staff were very friendly and helpful. Thought about it and went back there yesterday (Yes it's 2:00 in the AM the next day and I'm up all night at work!) with a friend. Purchased two pair that were $170, so the first was full price and the second was 80% off so after tax I say the average price of each of was about $110 or so. More than the $100 after tax I used to spend on old model Brooks BUT my feet liked these Asics and they felt great. So it's worth it. Also the outlet is great because it's easy to find a pair my feet like but searching for closeouts like the Brooks at various sources is hard to do. Not all shoes from Asics or Brooks my feet like, it depends on the model but they have enough models that I found what I want. There is a big difference in quality between lower priced and higher priced shoes and it's well worth it, believe me. If you can afford it, buy it. Now to the staff. There were three people working there. Two ladies and one guy. I dealt with Jennifer mostly. I didn't catch the name of the other lady but she smiled, said hi and was very pleasant. The guy helped me too as well and I didn't catch his name but he was very nice and helpful. He's a champ and he's a plus for the company. Jennifer was helpful and pleasant. She has a professional and positive demeanor as well as the guy. She's a real gem. She's an asset to the company. She helped me the most and really did a great job of finding the size I needed and making sure I got what I needed. At the register she was very good too. Made the transaction fast and smooth as glass. But overall I'd say that I'm going to be a repeat customer as long as the shoes still are compatible with my feet and the sales are right. Hope to get Jennifer as my sales associate again, but if she's not there I know all the staff are very competent and helpful. My feet and myself thank Jennifer, the other sales guy and Asics shoes. I give the staff and store 5 Stars and Two Thums Up! By the way, one last thing, they are called Asics for a reason, because they are great shoes and they are not bAsics, they are beyond bAsics, they are Asics. Drop the "B" from the bAsics and you got Asics! read more

I went to this store in search of a specific model for my problem feet -- pronation, bunions and accessory naviculars! I didn't expect any kind of service since this was in the outlet mall but boy was I mistaken! It was a better experience than I've had at the stand alone stores in other cities. The staff here is amazing. Veronica was beyond helpful knowing exactly the model I wanted even though I'd forgotten the name and also had other suggestions. I was hard to choose just two. She was patient and made the whole experience such a joy that my friend who just came along for the ride was inspired to buy some new kicks, too!! I'll definitely be going back. read more

Nothing special at this athletic shoe outlet store. Hard to find your exact size and they have wild colors... Only found one that was all white. Am I asking for too much? Lol. Anyway, the salesgirl was helpful in finding different shoes and looking in the back to see if they had more sizes. None. Oh well. read more

ASICS Outlet - Saturday afternoon shopping - Shoe Stores Near Me - Commerce Park, California

5 STARS FOR QUALITY SELECTION, AVAILABILITY OF WIDE SIZES, VERY HELPFUL STAFF, AND BUY 1 GET 1 FREE! My husband (size 12), toddler and I (size 8.5) were at this ASICS (Citadel Outlets) this past Saturday to make a two-shoe exchange. We stopped by the desk to let them know we would like to make an exchange. We went to check out the shoes and almost immediately, a staff member asked if we needed help finding or accessing shoes. He grabbed a ladder and got down a 7.5W and 8.0W shoe for me. After that, Daniela stopped by to see how my husband and I felt about the shoes. My husband told her that the shoes he was exchanging did not fit; he felt pressure under his arch and the shoes were too tight around the toe box. Daniela was extremely helpful! We had originally purchased pronated-style shoes (for flat feet). Daniela checked out the way my husband and I walked, and she recommended that we check out their neutral-style shoes instead. She proceeded to spend 45 minutes showing us all of their neutral style shoes and helping each of us find and try on at least 8 pairs of running shoes for about 45 minutes. My husband was having an extremely difficult time finding a shoe that fit well. Daniela recommended a mesh-style shoe, since the other shoes weren't wide enough. With Daniela's help, my husband found the most comfortable pair of shoes (size 12) he's ever owned! I found a fantastic shoe (size 8) too, but I'll be visiting again soon to exchange for a half a size bigger (size 8.5). We've only had GREAT experiences at this ASICS! Their staff always go above and beyond! Daniela, thank you for your expertise and for taking so much time to help us! read more

The customer service is amazing! Marcos or Marco is incredibly knowledgeable with the products and also with feet anatomy. I have plants fiicitus and he helped me find shoes with high arches. And he was right! The first time I ran with them on I felt like I could conquer the world with them. My husband also got a pair and he doesn't want to take them off. We took my sister in law to grab a pair in another visit and Marco recognized us and was happy to help us. He asked her to take off her shoes. Walk back and forward and he was looking how her feet would move, he asked some more questions and ended up suggesting a shoe that she loved too! He truly is amazing! He answers to the best of his ability and takes time with you. The whole staff was super nice and asking how we were doing. The prices are pretty high but you get what you pay for. Running shoes are an investment. Ive always been Team Nike but after these purchasing my running shoes, I will never go back! They're great quality shoes. They do offer a military discount, it isn't much but anything to help support military is awesome. read more

I went into ASICS with my brother last weekend looking for new shoes to take to the gym. I was between these white ASICS or these gray Adidas I saw also at citadel. I ended up buying the ASICS because Paulina was so nice and she explained to me all the features of the footwear, she actually suggested these different shoes I ended up buying. I was so happy with my ASICS an received such good service that I just have to leave some love! read more

Came with my daughter to buy running shoes. It was a bit confusing as she never wore Asics before. I am a true Asics fan so wanted her to try them. Karina, Davin and Daniela were sooooo helpful. Kept showing us all the different options that can match her fit and we tried A LOT! They were patient, nice and ultimately we got two pairs and some clothes as well! I honestly have to say that if it wasn't for the the super helpful sales people we probably would have walked out empty handed. They are a true testament to retail succeeding due to service! Keep up the good work guys!!! read more

Amazing customer service! Camille was super inviting and friendly, I will definitely be coming back for more apparel and shoes. She answered all questions I had with a smile and was very knowledgeable and she let me know about current sales. I will be telling others about the great customer service given here. My shopping experience was amazing! She took her time and helped me out until I was ready to purchase. You have a really good team member on your staff. Felt very welcome. read more

My favorite pair of running shoes. I never visit this store without buying a pair of shoes. They had a really good sale on this visit. I got running socks and tights off the clearance with an extra 30% off. Of course I got a new pair of running shoes for the summer. My sales person was very helpful. He show me how to tell which pair of running shoes are made for road running and trail running. read more

5 stars for service alone! Walked in as I had been looking for shoes to work out in. Met Camille who made the shopping experience so great, pleasurable and easy. She was super attentive, knowledgeable and was excited about her favorite pairs of Asics. I tried a few based on her suggestions and finally settled on Gel Nimbus18. Good job Camille, really appreciate your time, excitement and professionalism. read more

Excellent individual attention. Better than under armour. The staff didn't ask how they could help. Instead they were talking about food at the counter. read more

Umm.... the same style tank tops just different colors were different prices. Not cheap.

It was my first time here, went in not knowing where to start. Josh was extremely helpful and very informative. He helped me select my first pair of ASICS. I wasn't sure which style was best for me. So he had me take off my shoes & walk so he can watch which shoe selection was best based on my style of walk. I was so happy to find they had just the color I wanted and even got them at a reasonable price after discounted price! Thank you Josh! Made my experience at this location unforgettable! I am happy and so are my feet! Hehe #HappyFeet read more

I have to say I have always been a New Balance fan. After relocating the nearest New Balance Outlet Store was over 60 miles away. So I have ASICS a try again and have to say I am impressed with the shoes I purchased here. I spent a little more than I wanted to but really like what I got here. My feet tend to take a specific model of shoe and the staff here did a excellent job with finding me what I needed for foot support ETC. I'll probably come back here for my next pair of shoes. read more

Came in here for Christmas shopping where my sister found one jacket from clearance that says buy one get one, but the rest of the apparel on the floor are all 50% off. Hoping that clearance section will be a lot cheaper, at the cashier they only offered me 30% off!!! I asked if they can just treat it as any other full price in the store so i can get 50% instead but they insisted that they can't do it, which totally does not make sense at all and their staff only reply was "that's just how it is some things make sense and some things don't" in the most annoying tone of his voice from which i decided that I will not spend my money and support this business no matter how much my sister loved that jacket, when i said i will not take it and on my way out, that same guy sarcastically said "i hope you enjoy your day!" A very UNPLEASANT day indeed in the store. NEVER COMING BACK i have been to other stores that have pleasant employees despite of busy times during holidays! This store did not even have a line and their employees are all bunched up in the cashier area. Not happy with the experience. I always go to citadel for sports apparel and will definitely skip this one for good. read more

Customer service was great and attentive. It could get really busy during a busy weekend, especially a holiday weekend. I was happy with the shoes I purchased and got a great deal. Will definitely recommend to friends if looking for athletic running shoes. They did lack wide sizes. read more

Went in for new pair of running shoes was unsure what to get. Salesperson Camille was very patient and helpful. She helped me find the best shoes for my running style. Will definitely recommend friends and family to Asics - Citadel and salesperson Camille. read more

From out of five stores that I went into and bought something, this is the one store that associates are friendly. Plenty of selections but pricey. I went directly to the clearance sections. I found my size and price and I was in and out in a flash. Simple and not a big store. I received greetings and helps from most of the associates. I was checked out by a friendly cashier and charged correctly unlike those other four stores. read more