I went in for what I believed was a chipped tooth. I left being told I needed a full treatment plan involving extraction of three wisdom teeth, anesthesia, time off work for recovery, and I was required to pay $1,338 up front before any procedure was done. The treatment was presented as urgent and necessary, and the experience felt rushed and high pressure rather than cautious or exploratory. Something didn't sit right, so I sought a second opinion. That second opinion completely contradicted what I was told by Aspen. I was informed I do NOT need three wisdom teeth extracted at all. The only issue identified was a minor filling on a single tooth. The difference is not minor, it's thousands of dollars, major surgery vs. a routine filling, and significant time off work that would have been completely unnecessary! It is extremely concerning to go in for a suspected chipped tooth and leave being told I need major oral surgery, only to find out later that none of it was actually needed. Further, I have only received a partial refund for the surgery I was required to pay for up front!! I strongly recommend anyone receiving a major treatment plan or ANY care by this business to get a second opinion before agreeing to anything or providing payment. It's a scam!! read more

I will never frequent this establishment. The dental technician is very disgusting. She proceeded to pull something stuck on the bottom of her shoes. Then turned around and attempted to put her dirty hand in my mouth. Absolutely disgusting. read more

Aspen Dental Beavercreek put crowns on my molars in summer 2025. one of them came off Friday afternoon and I immediately called them and left a voicemail about it and ask they call back ASAP. didn't call back until Monday at 10:30 am with 1st available on Wednesday at 10 am. I explained to them what happened and that I didn't have the crown, along with being painful to eat. Went in today, they took an xray of the molar. Dentist came in took a look, asked if I had the crown, explained that I didn't, asked when it came off, told him Friday. He stated he needed to talk with the head dentist, Dr Shaw. 10 minutes later, the assistant manager came in and said since a previous dentist had done the work, I would need to go to that location, as the dentist had moved. Asked why I wasn't informed Monday when I called, as the other office is 35 minutes (compared to 10). Assistant manager said the office staff doesn't know this info. i said that was inexcusable as all the info is in my file. there Was no apology from any of them. DO NOT GO TO ASPEN DENTAL BEAVERCREEK! Incompetent people working there. read more

STAY AWAY, FAR AWAY. 0 STARS! This organization averages only a one for a reason. If I could choose a lower rating than 1, I would. This has been among the worst experience of any organization in my life time let along a dental organization I have ever experienced. I scheduled my first available urgent at 8am on 4/3 to whom I my insurance search said it was a Dentist/ Endodontist by the name of Vasudha Basava. I didn't find out it was an Aspen Dental until I arrived. Later that day the Aspen Dental Regional Manager by the name of Adrienne Taylor sent me an email inquiring how my visit was so I am going to summarize what I wrote: "I wish to express my deep disappointment and frustration with my recent visit. When I scheduled the appointment, I clearly stated it was an emergency due to one or two broken teeth. Despite arriving early, sending x-rays from my dentist with a plan, and completing paperwork ahead of time, I waited past my appointment time. I was then subjected to an excessive number of x-rays--far beyond what was necessary for the issue I described, which was isolated to the lower right molars. The process was physically painful and not requested. After repeating my concerns to multiple staff members, the dentist briefly examined me and mentioned prescribing antibiotics and pain relief. However, this was never followed through. I was later taken to another room where I was presented with a $15,000 treatment plan, despite having Aetna insurance. Many charges seemed inflated or unnecessary, including multiple cleanings that should be covered. I asked just to pull a tooth, and/or fix the back tooth with a new root canal and crown. She said it could not be split up that way and there was only two package options. I emphasized the need to prioritize the most painful issue and requested the prescriptions be sent to my pharmacy. They could not accommodate and unfortunately, the antibiotics and pain medication were never called in. I spent the weekend in severe pain, relying on over-the-counter remedies just to function. This experience was unacceptable. I still have broken teeth, ongoing pain, and no resolution. If my insurance was charged for the x-rays, I request electronic copies be sent to me for potential use with another provider. I also ask that the promised prescriptions be fulfilled immediately. I look forward to your prompt response and resolution. Thank you." Adrienne Taylor, (Aspen Dental Regional Manager) scheduled a call with me 11 days later. I then got my x-rays and later a anti-biotic prescription but nothing for the pain as promised. Yesterday & today, my tooth cracked again, and I thought I would give Aspen a second change at a different location and reached out Adrienne Taylor, Aspen Dental Regional Manager, for assistance. I called twice, left a message & sent several emails. She never called back & I find out later the emails were deleted without even being read! I went ahead and called and schedule the earliest available at their Beavercreek location. The admin or dental assistance by the name of Sandra was rude, condescending & actually argued with me. Saying they can't due what the other Aspen dentist had down, and was going to pull a perfectly good tooth. I informed her I am looking at my actual x-rays. She still raised her voice and argued with me. I said I would see them as I need something done today. She said she nor the dentist/endodontist can promise anything today. I informed her that is why I entered it as an emergency in the system. I had to have my fiance drive me due to the pain I was in, and the pain medication I needed to take just to be able to talk and focus. I get there, and I am told I owe a back balance of $120. I had not back balance, my insurance paid for the x-rays then Sandra comes in raising her voice, that fee is to be paid to just be seen. I informed her that is impossible, I have insurance, all is covered, and I never have to pay anything to be seen. I didn't at the other Aspen Dental in Miamisburg either, and this is an urgent emergency. She said you are going to pay $120, or you are not going to be seen, and I already called Adrienna. The level of poor service, blatant disrespect, and rudeness is shocking. I left, with my fiance, and will never go to any Aspen Dental. Obviously never recommend them to anyone! Absolutely horrible service, no empathy, lack of follow-up and follow thru by leadership. BEWARE and chose anyone else. By the way I have all of this documented and even witnessed. I have UCaaS and AI that auto record my calls, meetings, and I have saved emails. My fiance was also witness. You can't make this stuff up. Save your money, time and sanity and choose someone else. Again there is a reason they have such a low rating. This is among it. read more

3 phone calls to set up an appointment and provide information regarding insurance for me and my husband. I received texts and emails confirming appointment time along with confirmation during each phone call. A phone call the day before the scheduled appointment was to give updated insurance and was verbally told specifics again about my appointment the following day. I went at the scheduled time and was told they didn't have ANY of my information and NO appointment for me in their system. After showing the text confirmation the gal at the desk said "that's a corporate thing"! As though it has nothing to do with them! And "we don't have an appointment for you". After a short conversation with the gal at the desk, I decided to take my business elsewhere because of too many red flags with this business. My husband immediately cancelled his appointment which they DID have in their system that I made AT THE SAME TIME as my appointment during the initial phone call. read more

I broke a tooth, and struggled to find a dentist to take care of it. Aspen offers "emergency care" but they do NOT accept any sort of Medicaid... So they will see you for $275.00, and treatment is extra of that. Care, if you have money. Oh, they do offer 3rd party financing.... Like my car at 28%..... Thank you but no. read more

Aspen Dental - Only if you have money - Oral Surgeons Near Me - Dayton, Ohio

ZERO STARS!! I have been going to Aspen Dental in Beavercreek for YEARS!!! I have always had nothing but great experiences there. I used to recommend to everyone! I don't know what happened, but it has turned to absolute garbage in a matter of months. They are SCAM ARTISTS at this point. They cancelled my appointment in December last minute and said they couldn't re-schedule me for 10 MONTHS there!! What!? So they offered me to go to the Centerville location and I did to get it done on my day off. The ladies in that office were less than friendly, but that's for another rant! A month or so later I get a paper bill for $195 for some comprehensive exam that I NEVER ASKED FOR!!! My appointment should have been a routine cleaning, the only thing I've ever scheduled for every 6 months. I call and talk to Michael about the bill and he says they didn't run insurance so he would work on that and I could call back in a couple weeks. SO, a little over 2 weeks later, today, I get a call about a balance again. I call back and Anita tells me I have a balance of OVER $500!!! Now she tells me I owe for LAST JUNE'S cleaning and scans because insurance didn't cover them! WHAT?? Why is it APRIL 25 and I'm just now hearing about that??? It's been almost a year!? I never would have even gone to what was supposed to just be a cleaning in December had I known this. Now all ANITA can say is that I have to call my insurance and because obviously they are zero help for me! I am BEYOND FURIOUS with Aspen Dental and I will never step foot in their business or refer them ever again! read more

Horrible, horrible, horrible. I made an emergency appointment because I was having severe pain in my mouth. Before my visit I was unable to get in contact with anyone in the office after scheduling the appointment. I showed up to my appointment and they denied me, because their phones were down the afternoon prior and couldn't confirm my appointment I made less than 12 hours before. The receptionist was incredibly rude, and just gave me a blank stare. They never once offered to reschedule my appointment and just kept repeating that she wasn't in yesterday when the phones were down. It was horrible customer service and I will never try an Aspen Dental again. Don't come here because they will cancel your appointment when it's their fault!!! read more

If I could give zero stars I would! The customer service at this location is deplorable' so bad in fact I just got up and left! After waiting for 45 minutes after my scheduled appointment time! Don't walk, but run away from this place read more

If I could leave less than 1 star I would. I would not recommend this office for any service. Go to a real dentist office where the staff and dentist actually care about your needs. This place is nothing but a dental production line. GO SOMEWHERE ELSE. read more

I like Aspen Dental. They went out of there way to assist me with my need. I am disabled and in an electric wheelchair and they were very accommodating to my needs. The Doctors explained everything to me in plane English. I know exactly what to expectmoving forward with my dental care read more

Exceedingly bad at scheduling. You'll be use your time better by finding another dentist.

This business is the only one I could go to for an endodonist. Only one in my network. Unfortunately they care more about money than the procedure. And billing incorrectly to insurance company means nothing to them and cost me at this point almost $400 out of pocket which would have been covered 100% if billed correctly, saying it was to check to see if I needed a root canal. And the run around I got when calling them is horrible read more

CON ARTIST! This company should be investigated took me for over 9000 and got a upper partial. They then wanted more money to send it in and make it my permanent. TERRIBLE! read more

Provider prescribed medication I am allergic to. They promote "emergency services" but will not provide the emergency service and need to schedule another appointment. Provider did not look in my mouth. read more

Initially I was super impressed with them. They said I had that periodontal disease! It scared the crap out of me. But assured me they would take good care of me and fix my problem. I was so vulnerable at the time because my dad had recently passed away. So I signed up with their Dental First plan and got the gamut of x-rays, initial gum treatment. etc. and it came to about $3k. But I thought that was for the ENTIRE plan ~ which would cover several visits/treatments. Come to find out several months later (after they kept rescheduling my appts at the last minute) that most of that was for the first visit! There's no way they did 3 thousand dollars worth of work in one visit!' Now keep in mind, I did go back and have more treatments done. But they seemed to charge me each time. I can be a little slow on the uptake, and I really wasn't putting 2 and 2 together. But on my last visit, when they said it was going to be $500 and I said, "aren't you taking it out of the $3k?" They said no, it's for THIS visit and you have to pay it up front." I said no, we're done here. I went home and stopped going back. And I refuse to pay the rest of the "loan" based on the fact that I was misled about the entire treatment "plan". I agree with all the others on here. Steer clear of this place! I found a local, independent dentist who will be taking care of me from now on. read more

First visit, waited over 1 hour never saw dentist. They tried to make me get full mouth trays yet I was told when appt made I did not need. Only 1 dentist is at miamisburg office so he goes room to room. This is a fly bt night set up...do not go here or any Aspen Dental. read more

I have been fighting with them to get my insurance billing done correctly for over 1 year. In the mean time I paid over $600 in interest payment on CareCredit that would have not have happened if billed correctly upfront. Also, now that my insurance has paid it has been over 6 weeks and I have yet to receive my refund. I have called the office 8 times, at least, and no return call back. I tried emailing and it states my email has been blocked. This tells me alot about what their thoughts are on customer service and commitment to the customer. read more

recommend avoiding this place at all costs. had a filling fall out. scheduled an emergency filling. was told they took CareSource. when they texted to confirm, was told they did not take care source and that in addition to getting the filling replaced they would require me to pay an additional 285$ for a full work up exam and X-rays. they attempted to tell me this was required by law. it isn't. in fact, Ohio states this is typical scam behavior. read more

I went in to get a routine cleaning here because it was under the lists of dentists covered by my insurance. I get there on time and wait an hour and a half in the waiting room. Its a totally ordinary cleaning, the kind I've gotten at other places for like $125 with no insurance coverage. Aspen tells me their bill is $200 after my insurance is applied. I pay this the day of. A month goes by and I get a bill for an additional $376 in the mail. read more

After Aspen Dental missed two (2) appointments. Made four (4) impressions, I still don't have my dentures. What's the purpose? It's was bias racism. Cannot be anything else, nobody is so obviously wreckless racist. The dentist is black and I'm ASIAN. read more

I popped a crown while in vacation in Chicago (and another tooth was in need of help). My local dentist retired so I thought I would go to an Aspen Dental office in IL. They were wonderful but I needed root canals in 2 molars and I wouldn't be in Chicago for all the treatments. They contacted my insurance to provide me an estimate of costs. Once back in Dayton, my estimated care plan was$ 6000 more. How is that possible? I'll drive back to Chicago and receive kindness and care. The Dayton office did not offer any kindness for my emergency situation and I spent 3 hours in their office for a simple diagnostic exam which was done and noted from the Chicago office 1 week prior. read more

if I could give negative stars I would. it's all about money. I paid 700.00 for my daughters procedure to have wisdom teeth removed. the day of we was on our way and I get a call that it would be another 1700.00. it was something that had to be done! the procedure went well, the surgeon and staff was really nice to her. She came home and at 10 pm that night started vomiting. She vomited all night. I called on call at 6am and was told someone would call me back, 20 minutes later oncall called me to ask if anyone had called Which of course they have not. Finally around 7:30 an office staff called Put me on hold to ask the dentist if they can call in zofran? No he could not due to he is not the one that preformed the procedure. She said was going to contact the surgeon and call me back. never got a call. finally I called them back to ask to talk to the practice manager that which would not get on the phone And I was placed on hold for almost 20 minutes! Finally the girl gets on the phone and kept promising someone would call me in no more than an hour! Well that was over 6 hours ago! I took my baby to the er to just get zofran and that should never have to happen! A very large lack of care for patients! I will Never go back and I highly doubt they will ever call and Check on my kid! read more

Aspen Dental - See where it says to call off if not any better? Yeah good freaking luck - Oral Surgeons Near Me - Dayton, Ohio

See all

Showed up to our first appointments (had two back to back for my children) to find the office closed. No notice for either patient. Nothing they can do. Had received multiple appointment reminder emails. They can reschedule me for three months from now? Seems like a scam to me. read more

I cannot say enough how much you should steer clear of this establishment. And it is a shame, because the assistant who took my x-rays and the dentist who did my evaluation were actually quite pleasant and thorough. The first issue was the wait times. For a simple checkup I spent at least two hours just sitting in the chair between being seen by different people. Then, when I was told about my treatment plan, it included a gamut of various treatments I didn't ask for. I specifically asked for the free cleaning my insurance covered and nothing more. Oral cancer screening, floride treatment, a $200 toothbrush...and they wanted it all paid up front before I came in for me cleaning in another appointment...WTF?! I have never had to come back for a cleaning after the checkup at any dentist I've been to my entire life. I did return since I was already vested, and the hygenist continued to foist the expensive treatments on me. I specifically asked for just the preventative free cleaning my insurance covered and she refused! If you value your time and money and think the opinion of the patient should carry gravity when discussing their own care, I suggest you steer clear of this money grubbing, profit before patient establishment, or any of their chain locations for that matter. I have wasted too much time and money already. Let my lesson learned be your caveat. UPDATE 5/10/18: I am glad I got a second opinion. Based on bite wings alone, the other dentist saw my teeth were quite healthy and didn't warrant anything but a standard cleaning, which I got from a hygenist immediately afterwards. Plus, everything done was covered by insurance. read more

I'm at the Dayton mall location. This place is so slow. The first time I came here I was here 3 hours. I'm setting here now for 1 hour and yet to be seen. Does not help with my anxiety of getting work done when I have to set and wait for hours. I would not come here unless you have all day to do it . read more

My husband just had some teeth removed in January by Aspen. We had our bill financed through Dental First Finance (a company Aspen goes through). They never mailed any statements to us or emails of when the payments were due. They put on my husbands credit that he had a 30 day late fee. Knocked him down 120 points over what THEY DID!! We were 2 weeks away from closing on a house and they cause us to be disqualified from a mortgage! Now when my husband tries to call they won't give him any information and ever person that answers tells him something different. DO NOT GO WITH THIS COMPANY ITS A SCAM!!! read more

Avoid this place! Terrible experience. I've had half a dozen or so appointments in the last three months for various fillings and to get a crown. They're never even close to running on time. Doesn't matter time of day, my appointments are always late. Been left waiting so long that Novocain wore off while getting a filling. I've had the hygienist try to give me treatment advice that she's not qualified for. I've gone in to find they're setup for the wrong appointment. They called me to reschedule my latest appointment. When I called back got left on hold forever. I had reschedule in person. When I got to the rescheduled appointment they didn't have me on the schedule, and couldn't squeeze me in. They then tried getting me in at a different office, even after I said I didn't want to go to the other office. I will be finding a new dentist. read more

Not satisfied whatsoever. My wife had her initial appointment and had x rays done and was checked out by the dentist and everything so far was going okay. She called today and they told her that $160 was due over the phone and the other half when she came in for her cleaning appointment. We hung up and then called back to have them schedule her under whatever cleaning was covered under insurance and what happened was completely unprofessional. The secretary said that the dentist and hygienist would not do only what was covered by insurance because it wasn't what they recommend Then, she tried scaring my wife by telling her that her teeth would fall out and was completely rude, so we canceled the cleaning and will be finding her a new dentist. read more

I made an appointment at the Miamisburg location because I was suffering with severe pain from a dental emergency. They did xrays and doc checked me out. They then sat me in front of the office manager and she informed they would not be giving me treatment that day, but wanted me to agree to a dental plan. This even though the person setting the appointment said they would help me immediately. They just wanted a bunch of money from their overblown plan and didn't want to help me with my problem. I would run from these assholes as fast as I could. I was the editor of a local newspaper and I plan to make sure that everyone knows how these people operate. read more

Employees are rude cause of all this COVID & picking & choosing who can stay in the building & who can't. Making people stay in there cars for 45 mins or more waiting to be seen. If masks really worked who cares if there is 10 people in the lobby if they all have there masks on?? One of the worst places to go to the dentist. Won't be returning!!! read more

Even one star is too high of a rating for these scam artists! I emptied my 401(k) to pay over $8,000 for dentures temporary and permanent in addition to the oral surgeon. Now they won't finish my dentures and refuse to see me to do relines unless I give them another $1,000! They SUCK! Don't use them!! read more

If I could give this place zero stars I would. Every appointment I had to get my fillings was rescheduled multiple times due to them being behind. Even when they didn't call me beforehand and I went at my expected appointment time, I'd wait around for 30 minutes to be told it'll be another 40 minutes. They also leave you to sit in the chair once they take you back for an incredibly long time. The only reason I continued to go was because I had already paid for my fillings. I will never go here again. Choose literally any other dentist office. read more

I recommend Dr. Modi at Aspen Dental. I have severe anxiety at dentist office. This man was sooo gentle I hardly felt much more than the Novacane. He removed my molars so gently I hardly knew thats what he was doing. His assistant Tiera held my hand the whole time, & it was very comforting. Sorry if I squeezed too hard. Thank you both for the kind professional dispositions. You made a very scary experience worth it. Thank you again. I will always recommend you. read more

If you are used to a family dentist atmosphere this isn't your place! I liked the dentist but you can definitely tell this is a for profit industry rather than a people place! Even though I paid in advance there was another charge I had to pay before service was rendered. Appointments have been cancelled and still waiting to have a procedure done that I paid for in advance . Appointment was at noon and by 12:30 I still hadn't been seen. read more

AspenDental has been nothing but a nightmare for me!!! I had to rate them before I gave a review and there wasn't an option to give them NO STARS!!! I have been a patient on Miamiisburg Centerville Road as well as Troy for extractions...I was treated at Miamisburg Centerville Road like I was the lowest class of people on earth..They were total snobs no matter how I tried to communicate with them! In Troy it was even worse because I had 2 back extractions and the dentist and her associate talked cruelly to my because I couldn't keep my tongue down."you better keep your tongue down or you are going to get burned, do you hear me!?!" There were particles going down my throat and I was choking on them!!! I have NEVER been so humiliated like that by any medical professional..which they are not!!! Also, the assistant was arguing with me about my diabetes and that my AIC (which it 6) was too high and I'm not managing my diabetes like I should!!! She talked to me like I was a stupid child! After 20 minutes I let it go because she was determined to be right and I was just plain ignorant!!! My insurance company has assured me that I will have coverage for dentures in 2020. So today I called them and they informed me I have to be reinstated as a new patient because it has been more than 6 months since my last visit! This includes a new visit and new x-rays!!! Just another way to use up my insurance and not get dentures!!! I am very disappointed with Aspen Dental and will not return to this company and abused by the staff, humiliated, and taken advantage of!!! Don't believe their phony commercials... they are GREEDY and don't give a damn about their patients...please check other reviews!!!! I am a single senior citizen and I think they abused me more than give me decent care!!! I believe I was judged and treated cruelly because I'm on Medicare and Medicaide..i will contact an attorney for consultation on this matter!!! Ashley Dean read more

I love this Place. Dr Head and Her assitant Mikah are two awesome people. Dr Head is a very gentle she is very caring and listens to what your saying. Not only is she a great dentist she will go out of her way to work with your needs. I have had extensive work done. New top denture fits like a glove a extraction, new lower partial still have to wait a bit for that. Zoom whiting awesome and some cavities filled. Mikah always has a smile on her face when she works with you makes you feel very as ease She is super. The one thing that has kept me from giving this review a full 5 star is. You can tell this is corporate owned way over booked and the dentists just cant keep up with the corporate scheduling. You can imagine with all the work I have had done I have logged several hours there. I have seen these people work through lunches several times have seen all these same people work way past closing time, one time it was with me so its a known fact. I own a small business a piece of advise to the corporate big wigs its now always about the dollars your going to lose good dentists and workers and I have also seen customers walk out the door that you never got the chance to service because way over extending the staff and people waiting hour hourand half past appointment time. Don R read more

I had a botched root canal that I wanted pulled out desperately. It was causing a lot of pain, dizziness, etc. Jessica was wonderful and so sweet. I don't remember the dentist name, but she understood why I wanted it pulled even though she though I should get it retreated. She agreed to my wishes and got it out in one piece. Everyone there was wonderful! read more

Takes way to GD long. I hate this place. It took me an hour in the waiting room plus I showed up 30 minutes early. I've spent more than 2 hours here. AND it's past closing time. Not coming back. read more

There were few hiccups with my first appointment like hygienist didn't show up due to health reasons and that's something no one can predict! But the team was very proactive and got me an appointment the next immediate day and the hygienist was pretty good and felt like the wait was worth. read more