Really efficient office and great staff. I've had bad experiences before at other dental clinics where they mess up bookings or make you wait forever, but Margie the office manager here has it all under control. She went out of her way to help find a spot that worked for my crazy schedule and made sure the whole visit ran perfectly smooth. Margie's great, definitely recommend this location. read more

I have been here at least 6 times, hoping they would improve. They are awful!! And I am an easy guy to please. Poor service! They are shady as can be about your service and pricing. They will not tell you that they added things to your procedure. Example: You'll go in for a cleaning. That's it!! Nothing else requested. They won't ask you. Would you like x-rays and a full exam? Would you like to have a protectant put on your teeth. Instead, they do it. They don't communicate except for when the bill comes due. And they want payment that immediately. They won't bill you. BTW: I have great insurance. It is normal to bill. They want CASH!! NO KIDDING!!! Shady!!! Oh! and the woman that does the cleaning. She barely speaks!!! You would think she would say, "please open"...."please close"..... NOTHING!!! IT WAS LIKE, IS THERE A TRICK TO THIS. OSMOSIS!! I am finding another dentist office! BTW: I have been to other Aspen Dentals, and they were a lot better. 3 out of 5 ELSEWHERE. All the Aspens try to up sale and over charge. Just be warned. I wish I would have read the feedback here before I started going to this dental office. They are in business only because there aren't many choices. It isn't because it is a great place to go. It is very POOR!! read more

I went in with dental pain and was treated kind. I had a Saturday follow up after infection cleared to remove the tooth. It went well. The Dentist was great. No problem. My mouth is healing and I will return to get a cleaning. read more

Amazing staff very kind and caring people they did an amazing job very professional:) definitely would recommend!!

These people are crooks do not go there they price you for service and later add hundreds of dollars to your bill saying your insurance doesn't cover that worst experience ever read more

I had 4 teeth extracted, 1 being surgical if I understood correctly. The office staff was great, and the dentistry team was excellent. My dentist, Dr. Anika Gupta was fantastic! Extremely gentle, caring, and professional. I think I may have fallen in love with Anika during my visit!? Lol. For real though, Anika, if you're single, I'd LOVE the chance to take you out to dinner sometime. You are very beautiful, and something about you just struck me. Jeremy Ney- 386.215.9053... call/text me! read more

Aspen Dental - DeLand, FL - General Dentistry Near Me - Deland, Florida

Would NOT recommend. My self esteem has diminished because of these people. They don't call back. I am still trying to speak correctly after almost 2 years! It changed who I am as a person. I am too embarrassed to even smile! Let alone speak. Do not go there! read more

AVOID this place. As of April 2023, Aspen Dental no longer participates in any insurance. My wife & I have MetLife Dental Insurance which covers 100% of preventative care like cleanings. Because Aspen no longer participates, those costs are now out of network and out of pocket. If customers cannot change insurance in the middle of the year, dentists should not be allowed to stop accepting it in the middle of the year. It is cost prohibitive to change dentists. Other dentists want new x-rays which insurance won't cover as Aspen Dental already took one set for the year. What a scam. Its all about their profits and not your care. AVOID! read more

Go anywhere but Aspen Dental Deland. Worst dental practice imaginable. I say "practice" because they rotate dentists in and out like a revolving door. It took $17,000, two and a half years of lousy dentistry bordering on malpractice, terrible communication, sketchy billng and poor craftsmanship to finally get a poorly fitting implant supported upper arch. The ONLY positive is they do at least look nice. I wouldn't go back there if it was free! read more

It is not a place to go. the X-ray stuff are great. Worst dental practice imaginable. no service, just money talking. that is why the office empty, no patients. read more

Dr Gupta and her team are outstanding. Respectful, polite and kind always. I would recommend her practice to anyone. My whole family sees her and her team. You won't regret it. read more

Came in recently, chipped my front tooth while at work on a Thursday afternoon.. was very worried I wasn't able to get my tooth repaired so I set up an appointment for Friday first thing in the morning. I showed up, filled out their form and within a timely manner, they were able to squeeze me in even though they were swamped! Everyone there treated me very well, and they did an excellent job fixing my tooth can't even tell where it chipped at. Thank you aspen for taking care of me! I'd 10/10 recommend. I was skeptical because of the reviews but I'm glad I followed through! read more

Sadly, this is another corporate dental organization with no personal experience. They want to do everything that you don't need other than fix a broken tooth to keep you coming back for your money. read more

My husband went to aspen dental in DeLand, Fl. On 17/92 and all his upper teeth pulled got a temporary plate n at that time we were under the impression that he would get the permanent plate after his gums healed at no additional charges, when we went back they want 2500 $ for the permanent plate. Why would we pay twice for a plate? If they would have given us a clear understanding that we had to pay for the temporary n permanent plate we could have bypassed the temp for the permanent. I feel like that was a big rip off !!! read more

I have called the Deland office on Int'l blvd 4 x this week. I did get a recorder 3 days ago and left a message for a call back. I never did, of cause. Since then every time I call, the phone rings 4-6x and then disconnects. Frustrated I called your customer service number you listed (with everyone's bad reviews). Guess what? Your customer service line does the same thing. It disconnects. Do you have anyone working? read more

The front desk receptionist went out of her way to be so rude it was almost comedic. She was absolutely horrible to deal with. After my X-rays I was just referred to a different dentist because they couldn't schedule me for a basic cleaning? "We are booked up into next year." I highly doubt that after looking at your reviews, seems like you can't keep a single customer. Avoid this place! read more

Get better Dentists that don't lie!! Dr. Gupta is the WORST Dentist in the Deland office! She said she was a oral surgeon until I brought a witness then she is just a general dentist.. over charges I have Proof!! Aspen needs to stop using bottom feeders! I ended up in the ER. Because of her! I give them a minus 100. I am getting an attorney ASAP read more

If I could leave 0 stars I would. They charged $2,300 for a teeth cleaning that took 25 minutes. I have a receipt for proof. They are thieves and the service was subpar. Do yourself a favor and go somewhere else. read more

2 months later...after Aspen Dental reseated a gold crown that became dislodged whIle I was flossing... The crown was reseated with excessive cement. This made the crown too high, resulting in an abnormal bite. As a result, part of a perfectly healthy premolar tooth broke off. When I called Aspen Dental, they wanted to schedule an exam that would cost me $92. The purpose of the exam was to investigate/confirm their error in reseating the crown improperly. Treatment for correcting the crown that they reseated would be an additional charge. Also, I would be charged for fixing the broken premolar that their incompetence caused. If you ignore this review and schedule with this corporate,money-grubbing, completely unethical company, you will learn first-hand how corrupt dental care practices have become in these national dental chains. Find a local dentist with a high rating on healthgrades.com. Avoid these chains. Their goal is profit, and based upon my experience and that of other reviewers, they have zero concern or respects for patients read more

This office has become the worst! They don't care about anything but making money. I have 100% coverage but a cleaning is still going to cost $249. WTF? And they tell me my daughter has to have her wisdom teeth removed. Anything to make a buck. WORST DENTAL OFFICE EVER!! DO NOT GO HERE!!!! read more

First off, the cleanings I received are great. With that said, the front end experience is terrible. Specifically, there is constant pressure to up-sell services. I recently went for a simple general cleaning but was told by the receptionist that the hygienist had recommended a deep cleaning (of course for a significant up-charge) and they would not deviate from this. I asked if they would just do the general cleaning, but was told no. I know well the condition of my teeth from my 20+ year dentist (I moved) and a simple general cleaning would have been all that was needed to maintain good dental health. So, in view of their instance that they would only do a deep cleaning, I cancelled the appointment. Sorry to say it came to this (I liked the cleaning), but I will be looking from another dentist. read more

My experience was about as bad. I've been recently diagnosed with stage 4 cancer among all the chaos tumor removal and radiation wreaked havoc on my teeth. I was charged a almost $2000 to do so called deep cleaning - and crown replaced. Needless to say I'm no longer patient. The Dr that treated me asked " when was the last time you had your teeth cleaned" I said last month... the hygienist was totally incompetent. Never again will go to ANY Aspen Dentil office... it's a total ripoff. read more

Had a 10:30 emergency appointment that I made on Sunday because of a painful abscess tooth that wanted extracted. Got there at 10am went in at 10:30 and the proceed to give me a full set of xrays for 45 minutes. Then they put me in another waiting room for 20 minutes. Finally I got into dental chair and had some dental assistant exam all my teeth. After that it was 12 pm and took me to a desk and told me they can fix all my teeth for just over 7 thousand dollars but I can make payments. Totally in screaming pain I said I need my tooth out!! She said they were extremely busy but if I could come back at 3 pm they could squeeze me in. What?? But pay 300.00 now. I had to wait in my truck because I came from out of town because they said Sunday they would take care of me. At 2.30 they took me in and it was the most painful tooth extraction I ever had!! Ordered 6 pain pill and antibiotics and out by 4pm. Never again!! Armand lacroix read more

I will not comment on the clinical staff as I never got that far. The front desk was rude, condescending and lacking general business professionalism. When first making my appt I enquired if my insurance was taken..."it should be" was the answer. So, once burned as I was at a different Aspen location that sent me a bill for nearly $200 for services that are 100% covered I asked again before we started. This took things to a whole level as I was introduced to the office manager. She'd only say that my insurance should cover the estimated????" charges. Code for we'll figure out a way to get more from you! I had called my carrier from the office to confirm what my coverages were......still no confirmation from Aspen as to what they would charge. After being told that my appt. had lapsed (the manager had told me it was a hour block and my call was less than 10 min) I left. I know now what they do....its all about up-charging. The patient is left blind until the bill comes. read more

Financial personal terrible. They won't let you have any dental work unless you do their overprice cleaning.

been working with aspen dental for two to three years and have yet to get my crowns. between the billing mistakes and all the rest, my insurance ran out. it has now renewed and i'm told i have to start all over because of the time lapse. they could not just finish my teeth. i wouldn't use them for general dentistry anyway. i just wanted them to finish what they started. that was a not possible i guess. read more

I'm really disappointed in this place as they seemed to have it together the first time I went there in December but now my views of this office have changed. Firstly I had a root canal and new crown in December of 2023 and the endodontist there did a great job and is a really nice man. My crown was placed on permanently about three weeks or so later and that was that, they billed my insurance over $5000 for the root canal and bridge and my balance out of pocket was $2300. I went back today and was told I had a fistula and now needed another root canal and new bridge placed in the tooth right next to the one that was just treated in December. They said my out of pocket expenses would be $5700 ridiculous, where do they come up with these huge charges. I think they rip people off based on their income level which ours is good but $5700 no way. I'm going elsewhere to get a second opinion as I'm pretty upset with this organization, but I did like the endodontist there and the girls in the back. Today the front office staff looked stressed and overwhelmed and patients were upset due to long wait times and lack of staff to help answer questions. read more

I am currently a patient of Aspen Dental in DeLand on 92. Last night my crown fell out, fortunately I was able to save the crown. I called their emergency number (I've never had this happen before). The service was very polite and had my information, she said the on-call doctor will return my call in 20 minutes, 30 minutes later I called again, the girl said the same thing. They never called, just left me hanging. This morning I called to make an appointment. The next available appointment is in 19 days, so I get to wait 19 days to have the crown re-glued. It feels like a part of the nerve is exposed because when I take in a deep breath, drink anything warm or hot, or drink anything cold it stings. And I get to look forward to this for 19 days. Their answering message tries to give you the impression that they care, but if this is how they show they care, I'd hate to see what they do when they don't. read more

My 86 yr old mother was refused medical attention. I got upset with their staff because they didn't do a complete exam. They only did a limited exam. We waited weeks for an appointment. My mom is in excruciating mouth pain. They asked us to leave without treating her for her pain. They have an ethical obligation to treat patients. It's not an easy task to transport a 86 yr old in a wheelchair. It's not the patient's fault that the staff is too sensitive. The excruciating pain my mom is in was not even considered. Treat your Patients !!! read more

This dental place is money making place. Me and wife went to them for a checkup and we are advised by dr to take wisdom tooth out. After a week my wife had a appointment and dr was unable to take the tooth out and asked her do you have a problem with this tooth. Imagine same dr who told her to take it out. Shame shame Thief's , my wife is suffering from pain and cannot open her month since then. They are being sued for pain and suffering. They also have not returned my money I have canceled my appointment as well . Please do not visit this place. read more

This was the Deland office. First my husband contacted them because he had an issue. Instead of addressing it they sent him home with a printout of a very large general treatment plan. They postponed his appointments month after month when he had issues and pain. I spent hours and hours on the phone with them straightening out the overbilling charges they did. Then finally after postponing for half a year his appoint. Never contacting him, just leaving messages. (good luck getting thru on the phone.) we found another dentist who treated him immediately. New crown, pain gone. Easy and also some of the "treatment plan" that Aspen recommended was unnecessary. I can't even believe anyone left them a good review. read more

The staff were all very friendly. watch out though bc they will upsell every service they can and once you pay over $300 expecting to be good to go, you may still get a bill for another almost $300 bc they quoted you for services that your insurance doesn't cover. Billing won't own up to their mistake and refused to adjust the price even a bit. Won't be back and wouldn't recommend. They are supposed to be the professionals in both service and billing read more

If I could give this place 0 stars I would!!!! Run as fast as you can and do not look back. The right hand has no idea what the left hand is doing!!!! Your voicemail messages go unanswered. They are shady with their billing and charges. I was in the midst of switching my dental insurance and told the girl at the front desk and she said that no my insurance was still active and that she had checked, come to find out after they did my service I get a letter stating that my insurance was no longer active and was billed the entire amount. Had she did her Job correctly I would have provided her my new insurance, or would have waited to do the services. Total scammers and the worst customer care I have ever encountered !!!! read more

If you like sitting in the lobby for 30-60 minutes in a room with poor reception and no guest wi-fi for a scheduled appointment while they take people who came in after you first then this place is perfect for you. read more

I made an appointment in the hopes of getting my routine cleaning. I had never been here because we just recently moved so I had to find a new dentist here. After realizing they require a consultation and x-rays beforehand, I called ahead of my appointment to let them know that I'm pregnant and therefore won't be getting x-rays. They tried to tell me to get a waiver from my doctor so they could take x-rays and when I wouldn't agree they told me they won't clean my teeth. They also would not accept my x-Rays from my prior dentist and told me that because they hadn't taken x-rays they won't clean my teeth. I would hope that any dentist would take all health concerns of an individual patient into consideration and not risk something just to make a buck. read more

The absolute worst experience ever. After getting Karened about proper mask wearing,they take your money up front, then end up referring you to their specialist buddy. Sure you can have your xrays emailed to you...in 10-14 days! I feel scammed. read more

Pros: Staff is wonderful, helpful, and always checks to make sure you're doing alright. Cons: I got a permanent crown put on a back molar and it has come off three separate times in 1.5 year span. The temporary they put on me was supposed to last 2-3 weeks, but that came off 2 days after application. Now that they've ground down my molar to such an extent, it's excruciating - and I don't know why that was necessary. My first crown was put on at age 7 and lasted about 22 years without my molar being pulverized in such a way that it causes constant pain. Switching dentists immediately. Avoid this office if you need anything more than a cleaning (their hygienist is wonderful) read more

How did I ignore my fellow Yelpers reviews of this place. These place is joke, silent thieves I would call them. On my behalf I didn't check the reviews until I was already at the place (shame on me I KNOW) I should know better. The place is nice, super high tech I would say which is never bad. They told me I needed to get some work done. They asked if I had dental insurance I said NO. Is ok if you don't because they can work with you through Dental First Financing I thought that was nice. They said I was approve I didn't get anything done that day, I told them I would call them to schedule an appointment and I did. I called them for two weeks asking if they had any availability for my days off they were full. They said they will call me and never did, but what really got me UPSET was the fact that I got a bill for the services and I have not got anything done yet, like REALLY people. I called them and asked them why I was getting a bill if I was still waiting for them to call me for an appointment. Bad Service I called that better yet silent thieves. They ask if I wanted to go in that day I was like really now you guys have availability. What a joke. read more

I am done. Every time I see the dentist I sit in the room waiting. Today I walked out after 45 minutes. I never wait for the hygienist but always for the dentist. I have spoken to the manager but it doesn't help. I needed an adjustment and am having issues with a crown they put on. They have my money now so they don't care. read more

I had a cavity filled in December by March I had to go back to get it refilled. They made be explain the same issue four times before I got an X-ray done. Then they finally were willing to fix the issue but the dentist that worked my was very rude and a brute. read more