I had a very frustrating experience with this dental office. I initially scheduled an appointment and received a call saying they needed to reschedule because it conflicted with their lunchtime. While inconvenient, I agreed and rescheduled for the following week. Then I received another message stating they needed to reschedule again at the last minute. When I called, the representative told me it was because I did not confirm over the phone. However, I received email notifications for each appointment instructing me to confirm through the email link. I clicked confirm each time and received a message stating that my appointment had been successfully confirmed. Despite that, the day before my appointment, they called once again to reschedule. The message again stated they were sorry for the last minute change. This happened twice. Both times the appointment had been properly confirmed through their own system. Additionally, the representative I spoke with was dismissive and unprofessional. Instead of acknowledging the scheduling errors, the responsibility was shifted onto me. This level of disorganization and poor communication is unacceptable. Patients' time should be respected. Based on my experience, I would not recommend this office. read more

Aspen Dental - Last minute reschedule they sent me - Oral Surgeons Near Me - Goodyear, Arizona

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Very frustrated! I had emergency with my broken tooth. Thank God I was not in pain. Made an appointment and Aspen rescheduled and that was ok. I picked this place because it was near my work... 8 minutes away. They text me asking me to come 15 minutes early for paperwork and the appointment would take 2 hours . Got there at10am left work. They took two different x rays and 360! One that u stand and machine that goes around your whole mouth. Then another one that typical one in sections of the mouth. Mind you I came in for one broken tooth. Then the dental hygienist comes in and does examination and says all my gums are infected... I need procedure. Then I see the dentist and he tells me I need a tooth extracted from the opposite side that is perfectly fine and doesn't hurt at all. I need a crown on my broken tooth. Which I kind of knew that since I didn't have pain and needed another crown on another tooth. Which I knew that. They send me back out to talk to financial person. She proceeds to tell me ... I needed $18,000 of work but after insurance I would need to pay $11,000. I said take everything off and do my crown for my broken tooth. That would be $635.00 out of pocket . I said ok let's fix my tooth. And by now it's 12:00pm and I still don't have my tooth fixed. Which I still have to back to work. The young lady says ... oh we have to do deep cleaning first before doing the tooth. And we can fit in at 1p. Because we have to that first other wise your crown won't warranty. I got upset and said you guys don't have to do my whole mouth to fix my one tooth . She was trying to up charge another service ... I said look this sounds like scam ! I have had a crown put on with another tooth! I have never heard an office saying if we put on a crown and if it falls off we won't back it up. Unless u do another procedure instead of focusing on the broken tooth. I ended walking out . Don't go there ! Beware they are trying to up charge people !!! read more

Worst dental experience I have had in 50 years. Rude, incompetent, shifts blame to patient. Unresponsive, unorganized, combative, uncaring...I could go on for days. I began my simple dental journey with Aspen in February, it is now the middle of June and after countless appointments I still do not have a partial that I can wear. It is like the Taco Bell of dentistry, you will receive something reminiscent of proper medical care, but is it genuine dental care? No. I would like to warn anyone thinking about this office to think twice. And hey Aspen, instead of your canned reply that you are sorry to hear about my experience and that you care, try actually do somehting about it and change the problems within your office. Start with your "manager" Celine and ultimately end with your dentist in charge "Dr." Koolick. From reading the reviews, which I wish I would have done before choosing, Celine the "Manager" is the root of the problem. I have had the, um, pleasure of interacting with Celine and can say from experience that she is untruthful and ill equipped to carry out the duties of her job. And "Dr." Koolick? All I will say is what kind of dentist doesn't introduce themselves or make eye contact during the first meeting, and what kind of Dentist does not provide a mirror to inspect the work done before dismissing you? I think it is a dentist that is in over their head and perhaps needs better direction and proper customer facing, bediside manner training. All in all, I still have to live without front teeth, for the entire four months since my first appointment. Aspen has my money and all I have is a piece of plastic that may as well be a Lego block, that's how well they fit. read more

The staff is rude. The dentists are subpar, couldn't make it in practice on their own. The turn-around of dentists is very frequent. The dentists all try and upsell you on procedures that you don't need. Don't go to Aspen Dental ..any location, they are all bad. It's a poorly run company. I highly do not recommend!! read more

I wonder if it's common for the staff to not only be rude but also racist? My grand father went there and only speaks Spanish and asked if there was anyone available that can translate for him and the staff told him "you're the one who needs to speak English not the other way around" I'm appalled at the lack of professionalism and general empathy. It's simple to say "no we don't have any translators" As far as I'm aware Dental offices are subject to regulation under Section 1557 of the Affordable Care Act to provide translating services even if it is by phone from a third party. The law requires health service providers participating in the US Medicaid and Medicare programs to provide translations for the top 15 non-English languages spoken in their state. read more

Monique did a thorough job on my teeth cleaning. I m in the middle of a partial on my upper teeth. Have to wait 6 months for my extracted teeth to heal. So far everyone has been very nice. read more

Where to begin? The dentist and the hygienist I saw were great. Absolutely no complaints. The issue? The staff has overcharged me $1260.00 on my HSA card in April and May of this year. My co-pay per my insurance was $460.00. I have called them twice and I have gotten the same BS excuse about pending claims in their system. This is not my problem. My claims have been paid, and I do not care, nor is it my issue that they have overcharged my card because they cannot determine benefits correctly. I am at the point where I have filed a complaint with the Board of Dental Examiners, my insurance company, and my HSA. If this is not resolved soon with the refund to my card, I will file a complaint with the County Attorney. read more

BEWARE coming here!!!! They overbill and change fees. Your visits will be long in the waiting room. Where to start.. They say pay nothing for the first visit, then I get a bill for $250! I call and the manager says "That's because of insurance, but if they don't pay, then you have to pay". I specifically asked because I've been in dental 27 years!! I reminded her of what she said, but she changed up and acted like she never said it. I should've never trusted the office. She then says, you should've read what you signed. True, but I trusted her word. On top of that, I had an appointment in 2 days and they text me today saying I need to reschedule. This office overbooks all the time and not to mention, you will wait FOREVER on your visits to be see. read more

Did bare minimum cleaning. I can still feel something stuck in my teeth on both upper sides. The hygienist seemed rushed & impatient. She really did not seem to care about actually cleaning my teeth. I have very good dental insurance & feel as if I was genuinely taken advantage of. I will not be returning. Also seems as if they have a high employee overturn. I have never seen the same person more than once. read more

My third time in this practice with a scheduled appointment in a two week period for the same issue- my crown fell off. Told no doctor available for two hours. Drove 40 miles to be told to come back in two hours because no staff had come in yet. No one called me to make me aware prior to my arrival. read more

Another incident happened this morning June 25, 2024 I have decided I was not going back to that Aspen dental office in Goodyear, AZ and any other Aspen Dental office. Unfortunately the work that was done in my tooth was not done correctly, because I have been in pain for the last couple days. Since they have already billed my insurance for the work. So I called this morning to schedule an appointment with the dentist who did the work. I was put on hold for about 5 minutes, than they hanged up on me. I called back and spoke to that rude Office Supervisor Maria, she told me she was doing me a favor to allow me to walk in to see the dentist because they dismissed me as a patient and refused to allow me to make an appointment with the denstist. I begged to differ, I dismissed you and the only reason I called back you are charging for work that was not done correctly. Believe me, I do not want to deal with you. I have decided I am going to go to a different dentist and I am going to submit the bill to them. If they refused to pay it, I will take them to court. Once I received my final billing I will go over it line by line because you are not going to overcharge me. They gave me an electric toothbrush and mouth wash I did not ask for and now they are charging me $135 for the electric toothbrush and $41 for the mouthwash. You voluntarily give me these items...I have 3 electric toothbrushes already, and why would I want to buy another electric toothbrush and what type of mouthwash cost $41. I can buy my own my mouthwash, and not pay $41 for it. I waisted my time with these peoples and now my tooth is hurting more than before I went to them. I will be calling my insurance to go over on what they are billing them and how much is my share. WARNING:************DO NOT GIVE YOUR SERVICES TO ASPEN DENTAL********* read more

New patient. Went in for a cleaning. SPECIFICALLY asked about getting a cleaning ahead of time, because I was two months overdue. Went in; they did new patient examination. VERY thorough ... to the tune of 2 1/2 hours long. In the end, no cleaning; and based on what they were saying during the examination, it was clear they KNEW ahead of time, there'd be no cleaning. And why? Because after all was said and done, my $10 cleaning under insurance was going to cost two more visits and $1763. Why? Because despite the fact that my dental situation has not changed in TWENTY FIVE years, I all of a sudden needed serious, below-the-gum scaling. Were they lying? Probably not. Is it possible I need this scaling? Could very well be. Am I losing my teeth? Five dentists over 25 years said "NO". My conclusion? An upsell business, which will refuse to do ANY cleanings for "liability reasons", unless you do this massive scaling. I'm less upset about their attempt to do a "professional" job than the obvious bait-and-switch they KNEW ahead of time, when they already decided they couldn't do a cleaning and stole 2 1/2 hours of my time to justify services not wanted. I say "AVOID", if only for that reason. read more

I wanted a checkup after not having one in about a year, I didn't have insurance and was hesitant. This place was amazing. First off, they offered a complimentary checkup without insurance. I think that's amazing that a business would give back to the community like that. The staff was all very personable and so kind. Also, my results were better than I hoped for because I feel like half the time I go to the dentist they try to sell me on treatments I don't need? Here, they told me exactly what I needed and nothing more. The pricing was fair, and the office as a whole felt genuine. Great neighborhood dental read more

One can be a little nervous before dental work, however all members of the office made me feel welcome and kept a serene and calm environment. The receptionists helped me fill out my paperwork and were very patient with me. The hygienist, Sunshine, was incredibly gentle and considerate throughout the entire cleaning procedure. Every so often she'd stop to ask if I'm okay and if I need a break. She walked me through what she's doing and the things she wants me to begin working on for my dental health! Really meant a lot that she cares for her patients health. It's been quite a while since I've had my last cleaning and she did not shame me for my lack of dental care. Definitely recommend her if you're anxious about teeth cleaning. I was also very pleased with my experience with the dentist, Dr. Siavash Golaby, who was incredibly thoughtful and took the time to explain to me what condition my teeth is in and what needs to be done to improve its condition. I appreciated the thorough explanation as it made me feel dental care is his priority. I trusted his judgement and knowledge and I'm glad I did because I came in needing extra work and left with clean and healthy teeth which I will maintain with Dr. Golaby! With my old fillings that had come out and new cavities I wasn't aware of, Dr. Golaby addressed them all and made sure I was not in discomfort or pain the whole (several hours) time. Very thankful for my experience! read more

This place is a scam. My insurance is Medicare Advantage, which has a little bit of dental and a little vision, so I thought it was the right pick for insurance coverage. Medicare Advantage doesn't let you pay out of pocket, and the dentist will get into trouble if they see someone that has Medicare Advantage. When I looked at doctor's offices that take Medicare Advantage the only one in town was Aspen Dental. My original dentist(who is a family dentist that I trusted), stopped taking Medicare Advantage because it was so hard to get the money from Medicare Advantage. I went to Aspen dental, one of my front teeth is a crown and it's breaking. I know I need it replaced. They wanted to replace it with an implant, which probably is what it needs. The also want to replace all of my upper teeth with implant's, my teeth are a liitle bit wiggly. They wanted to charge me $9,000 dollar"s just for the replacement of my front tooth. I spoke with the Aspen Dental person that set's up the payment plan's.They rush you through the process because your so emtional with what they just told you about what's wrong your teeth. She set me up with their in house Payment plan, which they will do for anyone that walks in the door. Bad credit? No problem. My credit is fine. By the time she put in discount's and my insurance it came to about $5,000 which she put on a five year payment plan. Thank God it was the weekend. I had two days to think about it over the weekend. I don't have any bills that I'm paying off at this time. On Saturday I was in such a bad black mood because I set up this payment plan. I could't even get out of bed from the stress. They give you 5 days to cancel the contract. I canceled it on Monday. My mood changed to being totally happy. I'm switching to Original Medicare, which doesn't have any dental, but I can pay out of pocket. I'm going to see my regular dentist in January when I change my policy. My front tooth is probably going to break before then, but I'm going to wait and look horrible until January and pay out of pocket. Don't be fooled. All they want is money, and they don't care how they do it. I would give them no star's, but I want people to get see this review. read more

Warning before you book an appointment!! Waited all night and day for my appointment to extract a broken tooth, lots of pain!! I finally made it to the appointment which I booked for a broken too extraction and the front office girls said, "oh no, we don't have time for that. You are booked for an exam only!!" I should have read the reviews before booking. Another sign is that they have lots and lots of open slots for new patients but not for actually helping people. It's a bigger business and they want several appointments and even to see a surgeon. Basically they want your money. Look elsewhere!! There are lots of dentist to choose from!! read more

Very disappointed with the service.. approx 7 months ago I came in to get several teeth replaced/extracted. They did the extractions but the replacement, not so well. They ordered the replacements, but they had to send them back for modifications (3 times). Very unprofessional. It's almost like they never had to replace teeth before. For other issues, very professional and great work. Still waiting to get the installation done. Dean read more

I have had to go to the dentist ALOT these past few weeks, and I have never felt more comfortable. I HATE dentists, but I've dealt with almost every person in this office over the course of my 4 trips, and every person is wonderful. Whether your getting an X-ray from Joseph, or a check up with Dr. Weisbond, or even a root canal with Dr. Snee, you will feel safe and have a good time (despite what your there for). When going, definitely make sure to say hi to Yuzelly, or ANY of the dental assistants, especially if your a little nervous being where you are. All in all, your experience is easy, comfortable, and fast when you come to Aspen Dental. 10/10, would recommend! read more

Aspen Dental - Front of the building - Oral Surgeons Near Me - Goodyear, Arizona

The office staff seem unable to properly handle incoming calls, no reminder of appointments, once I arrived for an appointment they were unable to see me, I was charged for an unnecessary procedure that has caused pain and have had subsequent appointments that have not resolved the issue. I have contacted the regional manager Baltazar Torres, although I had to locate his information via Google myself because the "manager" Marie is as incompetent as everyone else at the desk. This office is more about collecting as much payment as possible with poor service and even less professionalism read more

About a month ago I had a bad flare up of gingivitis the weekend before I was set to leave for a Hawaiian vacation. I got in same day on Monday (the day before I left) with Dr Weisbond. I was able to get instructions from him on how to help the swelling go down and what over the counter pain medications he recommended. When I got back into town the next week, I was able to get in right away and start treatment for my gingivitis. The hygienist (I think her name is Monique, so sorry if it's not I'm terrible with names!) is so much fun to talk with and very professional. Dr. Weisbond himself is kind and helpful. All the staff I've met and talked with are friendly and helpful. I hate going to the dentist and avoided it for years but I'm very pleased with the treatment and results I've gotten. I just had 3 fillings done yesterday and I'm feeling excellent! I would recommend this office to anyone and everyone. read more

My mom had an amazing experience with Dr. WEISBOND. He is an amazing dentist with extreme patients and listen to her concerns. He never rushed through her appointment and made sure she was at ease. We don't understand why he isn't working full time at the Goodyear, Aspen Dental Office. I was so impressed with him, I have decided to switch dentist. read more

The dentists and hygienists are nice but their billing practices are a nightmare. Sneak charges in that they don't put on your current bill, but rather leave them on as an open balance. My HSA caught mine. They don't provide a bill but rather a ledger which is impossible to read. It's a shame that they will lose business because of this as I see others commenting about unnecessary charges. I wonder if this is why they go through so many dentists. I won't be back read more

I chipped a piece off one of my upper front teeth a couple weeks ago. I have a hip replacement, so I am conscious about getting infections in through my teeth that might end up in my titanium hip. I looked online and found Aspen Dental would take "emergencies". I had planned to go work on a project later that day in LA. Aspen Dental was responsive and got me in over at the office in Goodyear. I was initially impressed. When I arrived, the staff was friendly and competent. I was there only about 5 minutes when I was ushered in for x-rays. Next, the hygienist came in, looked at my teeth and suggested I schedule a time to get my teeth cleaned. OK-sounds good! As soon as the hygienist left the dentist entered and informed me me that the nerve in my tooth was dead and that I would need a root canal and then a crown. I told him I was heading to LA in a few hours and was not sure when I would return. My next question was -"how long can I postpone this"? I ask if there were any temporary measures that could be used to keep me safe from infection until I could return from LA and schedule the permanent solution. I was told there were no temporary solutions and that I would need to have the root canal (as soon as possible)and the crown. I was than escorted over to the scheduling desk where I was informed that the total cost for the procedures would be $3800. The scheduler wanted very much to schedule me for that week but I informed her that I was going to work in LA and would give her a call when I returned. Something just did not seem right. Too slick, to rehearsed, like they had done this routine 1000 times!! Upon returning from LA, the tooth seemed fine. Although I had planned on going back to Aspen Dental and having the procedures they had suggested, I felt I should get an experts advice!! I decided to call my brother, a retired Oral Surgeon, and run this by him. His response-" You tell me the tooth seems fine- no pain and the chip is superficial-Get a second opinion". I called the Midwestern Dental School where I had been going for teeth cleaning in the past and they were nice enough to get me in this morning first thing. They took a look, did an X-Ray of my teeth and came back with good news. The tooth was fine, they could fix it. It took less than an hour to built up the area with a composite, cure it, polish it and have me on my way. Feels and looks like a new tooth!!-- COST WAS $124 SO what bothers me is how deceptive Aspen Dental was. Prescribing unnecessary procedures on a healthy tooth just so they could fleece a customer out of $3800!!!! Unconscionable, to think that they probably do this to ALL their customers. BEWARE-DO NOT TRUST YOUR DENTAL HEALTH TO THESE SCOUNDRELS!!! read more

Does this location actually EXIST? My GPS said "yes", but my eyes said otherwise! Despite LIVING in South Phoenix AND locating Roosevelt Road (that the office is SUPPOSED to be on) I spend about an hour TRYING to find the location, only to give up! This is the SECOND TIME my GPS has given me directions to an Aspen Dental location (first one was Glendale) only for me to me disappointed! Your TV commercials make Aspen Dental sound like a great place, which is a shame because your physical locations are nowhere to be found... read more

Amazing office! Marie the office manager was very helpful in getting me the right dental treatment done. Will definitely come back for future dental work read more

My daughter went in for two crowns in January and has had to return at least 3 times because the shades of the crowns were incorrect. The temporary crowns fell out and had to be re glued and remade several times. Each visit was 3 hours and still no permanent crowns. It is the end of February and still no crowns. She lives in Flagstaff and has had to drive back to Phoenix each time. This has been a horrible experience for her. read more

Aspen Dental should be called Ass Dental. Taking my 2 kids to Aspen for a check up, and after taking the day off work to do so and then waiting in the waiting room for a half hour past my appt time for the first appointment, I was told that the dentist doesn't see children. They suggested I could have them take x-rays and look at my kids teeth, but they wouldn't be able to do anything beyond that and would have to refer me to another dentist. WTF? Really? You couldn't have told me this a week ago, when I made the appointment, that your office doesn't do "children"? They even confirmed with me that the appointments were for kids, and still no notice, no acknowledgement or anything, indicating all they could do was x-rays and exam. I'm so livid that I wasted my time, not only to sit in their office and wait for nothing, when I could have made an appointment elsewhere for that same day, but I took my precious little PTO time I had from work, to do it and now I have to take off more PTO time, so I can schedule with another dentist. I was tentative in going back to this office as it was, because of how rude their office staff had been with me in the past, and even though they have the policy of no surprise or unexpected additional charges, every single time, they send me a bill after every visit for more charges. I went back just to give them the benefit of the doubt, but I was wrong. This office officially sucks. I'm a very unhappy, unsatisfied customers, and I want to warn others of this location, so they can be prepared for these antics and unprofessionalism. read more

Beware of this Dentist office. I wish I would have read the Reviews before going. 1st of all they hardly answer the phone/ and also when they tell you to email them they never reply. 2nd they are very over priced. $1000 to remove 4 wisdom. Under anesthesia. 3rd the deep scaling cleaning I received was the bare minimum. I've gotten my teeth deep cleaned many times & they go deeper and do more than this Hygienist. Then I just happened to be in the middle of changing over to Medicare & they don't take the Advantage plan I picked so I setup an appointment with another dentist. Of course they want to take X-rays so I told them I just took some 2 weeks ago. So they tell me to call Aspen to get them emailed. I do & Aspen tells me I have to come in to sign a consent form for them to do it. All I can say is stay away from this location. I'm hoping the other Aspen Dental office are not a pricey as this one. read more

Very caring office. But watch online billing payment system. Although I pay in full at time of service Aspen secretly post debt amounts at random regardless if you owe nothing. Problem is if it goes undetected it may create errors in credit reports which is difficult to remove once established. If I don't owe Aspen don't put random amounts on my account. I've asked them but no one gets it. I will remain proactive on this matter up to and including the government agency responsible for accurate accounting policies. read more

If I coudl leave a negative star i would. Office staff was ok but the dental hygenist and doctor I did not care for. I went in for my 6 month check up and cleaning. ( I was changing dentist becasue of the hours) I told them I only wanted the cleaning becasue that is what insurance pays for. They told me I had a lot wrong with my teeth. It would be ove 2000. and they could not do a regular cleaning just a deep cleaning. I said no and went to another dentist. They did the regualr cleaning and my teeth were no where near as bad as Aspen said. I would not go there for anything, Plus they keep billing me. When I called the offcie the person said notto wrorry about the bill , then I get another bill. read more

Worst experience with a dentist ever. The staff was condescending and made me wait 15-20 minutes per process and at the end of this ordeal they wanted $1500, almost $600 just for a deep cleaning. Needless to say we won't be back and I'll tell everyone I know not to use them. read more

Went in for a routine cleaning with Insurance. I've been getting cleanings every six months for years. Aspen dental is the only dentist they said we needed a deep cleaning. Of course the cost was very expensive! Even with insurance! They would not do a normal routine cleaning. Too, we continually got text messages to call in and confirm appointments. Many text messages had different times of the appointment and changing. Very annoying! In the end, they insisted we get deep cleanings! I canceled the rest of my family's appointments. 2 hours in there for nothing. read more

The dentist who saw my mom is petty. She has been there before a few months ago for a tooth extraction, and today she went back for another one. All of a sudden this same dentist who did her first extraction says that he won't extract my mom's tooth because she takes Alendronate (treats post menopausal Osteoporosis). She has been taking this medication for years, so she was already taking this medication the first time he extracted my moms tooth. It even says that on her chart. I spoke to a different dental office and told them what happened and I was told that for stuff like that they just have the patient sign a consent form. So Aspen is full of it. They want to act petty because my mom returned the dentures that they made for my mom, it didn't fit her right (took 3 months and several phone calls to finally get her refund back to her credit card) were they hoping she would forget about it and let them keep her money? She also had to cancel 2 appointments with them in the past. My mom also decided to go to another dentist that was closer to my house, it's just that they don't do extractions. So I'm not buying him saying he won't pull my moms tooth because she takes alendronate. Why not have her sign a consent form like the first time? He didn't see a problem then. He's just full of it. Needless to say my mom won't be going there again, even if they we're the only dentist in Goodyear. Just petty. read more

I hate deep cleaning my teeth! The people here are patient with me. That means a lot! I will come back. The person that cleaned my teeth was "Sunshine ". read more

Horrible doctors , overpriced procedures , rude people ! The doctors don't care about anyone , I wouldn't recommend this place to anyone , they need a reality check and a attitude change! read more

I moved here from upstate NY and needed to find a dentist ASAP because of a crown falling out. I went to this office of aspen dental. I can't say a whole lot yet about my experience since I have to wait for some services but I wanted to say a brief statement. The dental assistant named Sierra is phenomenal. She was very friendly and thorough and didn't make me feel uncomfortable about my overall teeth situation which by the way isn't the greatest. Nancy the office manager was just as thorough and understanding. Dr. Ewell himself was very pleasant. read more

Aspen Dental is the best of the best............ All I can say is from the time you enter the building until the time you exit the building EVERYTHING is wonderful........ Cant than them enough for being so wonderful :) Sue K Glendale Arizona read more

Bad experience. Staff were friendly and courteous. Physical and assistant need more work on personal interactions. They can would not do the work that we contracted for. They did process refund of funds timely. read more

Don't bother making an emergency appointment. Despite filling out ALL details including a BROKEN TOOTH and them taking the appointment... arrived and "All we can do for you is a cleaning." And a sucks to be you with a broken tooth attitude. No help after they totally wasted our time by taking the appointment that they can't even staff for. read more

The office staff is very professional and helpful. My husband saw Dr. Ewell for an extraction and said that he was the best dentist he had ever been to. We will both go to Aspen Dental for all our dental needs in the future. read more