The staff does not understand universal precautions and simple handwashing. You see techs walking the halls in gloves and going room to room without changing them. No sinks in rooms for handwashing. No hand cleaner on wall. As a public health nurse I find this unbelievable. Went in for pain in a molar. Needed a root canal. Root was fractured too far down and the endodontist who was very good stopped the procedure and stated I needed extraction. Paid in full for procedure. They billed my insurance 6 x what I paid! Had the tooth pulled. The DMD did not want to use sedation which was fine. Stated it would only take 5 minutes. He did not read that they had tried to do the root canal. The tooth came apart and 40 minutes later her was still trying to get the tooth out. He damaged the crown next to the tooth. I came down with thrush and a upper respiratory bug a couple days later. I paid cash for the procedure at the rate they quoted. They billed my insurance $6000! I will be reporting this and finding another dental practice. read more

Good atmosphere. Great staff and very informative. They took my insurance and great price. Very understanding and respectful. read more

Sundance Dental Group - Nice view for me !!! - General Dentistry Near Me - Buckeye, Arizona

I honestly love everyone here. The staff is so nice and comforting. I felt like a monster with my dental work, but they made me feel so much better about my appearance. read more

terrible customer service. very unhelpful receptionist and she gave me an attitude when i was asking a simple question and was having trouble with understanding what she was asking me. if i could id leave zero starts. COMPLETELY unacceptable!!!! read more

Great working with them with my temporary crowns. They had to re work them twice since I got them. They are front upper teeth. Dental Assistant Carla was beyond great. Cannot wait to get my permanent crowns!! Thanks Dr. Parker et al!! read more

New to the area. I have seen the dentist every 6 months since I was 3. I am 70 now. I went to my dentist where I moved from in December 2024. I moved in May 2026. I had absolutely nothing wrong with my teeth in December. I went to Sundance and now I need more than $5,000 in dental work? Not even 1/2 covered by my insurance. From a deep cleaning to antibacterial rinsing during my cleaning, to a crown, etc. While I understand that I may need a crown. Those crop up occasionally. The other stuff is just a ploy to get more money out of you. My old dentist warned me of places like that. He assured me before I moved that my teeth/gums were in really good shape. I would be wary of this place for sure. These "doc in a box" places generally are rip offs. So many doctors and employees they have to pay. They have to make their money somehow I guess. Not from me though! Bah byeeee! read more

Almost a year later, thanks to seeing a real dentist, I still have my beautiful teeth. The new dentist confirmed I didn't need any extractions and, after one periodontal treatment, my teeth are amazing. Please get a second opinion before allowing Sundance Dental to treat you. read more

Sundance Dental Group - Do NOT ALLOW SUNDANCE Dental to touch your teeth! Always get a second opinion! - General Dentistry Near Me - Buckeye, Arizona

I had an extremely disappointing experience due to the behavior of one of your employees. His name was Anthony, I'm not sure if he's new but from the moment I interacted with them, he was rude, dismissive, and unprofessional. Instead of offering assistance or answering my questions respectfully, he spoke with an attitude that made me feel unwelcome and disrespected. Customer service is a reflection of a company's values, and unfortunately, this interaction left a very negative impression. I hope management takes this feedback seriously and addresses this issue, as no customer should be treated this way. Definitely won't be following back up. read more

I LOVE this dentist. I have been coming here for years, I've gotten many fillings, a root canal and my wisdom teeth pulled. All of my appointments are fast and informative. I leave with a solid understanding of my dental health, and my bill. I do not have insurance, but the self pay options they have here are great. I see Dr. Zhu and she is a dream dentist! So gentle and efficient. I was a young 22 year old who ignored dental issues for years, but after coming here I am actually a strong advocate for dentists and no longer have fear, but instead hopefulness when I know I need to go to the dentist. Thanks to everyone at Sundance Dental! read more

After charging me $600 out-of-pocket and then telling me they're going to bill my insurance for the crown of 2400 and the end 2000. I think I'm done but oh no I got to their office for an appointment and they told me I owe them another $1600, I asked why and they said my insurance did not cover it. I called my insurance and they said no bill was ever present to them a month later I still get another bill and call the office and tell them why don't you bill my insurance two weeks later they bill my insurance for that service and it was paid by my insurance, but they charge my insurance $6000, I think these people are dishonest read more

Can never get a call back from anyone at this office. We always get told we will receive a call back from the office manager and we never do. There has been an issue with my husband's account for months, and it's still not handled correctly. Services were rendered in January and it's now September and we're still waiting for our full refund. It should not be this difficult to issue a refund. I feel I've been more than patient with this office, but at this point I've wasted so much time and effort to get back what's due to us, I'm frustrated and fed up. read more

Over an hour and a half time wait for the doctor to tell me they are understaffed and cannot help me today.

I love that they offer same day crowns. Their prices are better than another local dentist I went to consult first in Buckeye. They also take a more conservative approach with dentistry. I only docked one star because getting in touch to schedule or hear back from the front office can be challenging and even a but frustrating. But once you get there, the service is great. Event is friendly and helpful. read more

I went in for a simple chipped tooth. Dr Parker and Amber showed me the xray he found large decay in the tooth. I'm so glad I got checked out and they fixed my tooth the same day. read more

They got me an appointment within the week for a cleaning and check up. The staff was friendly.

Outstanding in every aspect. I have never had a more thorough examination. The people couldn't be nicer I totally recommend this dental office. read more

Trying to make an appointment. On hold for 12 minutes without one person picking up the phone. Just my two cents. read more

Sundance Dental has been our go to place for our dental care since we moved from IL. They've just been wonderful,

Absolutely horrible customer service! I've been trying for months to get an appointment for my son, and when I finally did they cancelled it two days before. This was scheduled a month out, come on! read more

This dental office had us wait 6 months for an appointment. Then canceled it and made us reschedule two months later . Then when my son came in for a cleaning and exam they only did the exam and then rescheduled the cleaning. Called me today and told me the cleaning now had to be rescheduled. To say they have been a complete headache is an understatement. read more

Don't go here. Had to reschedule my appointment because the hygienist had COVID. You don't have any other hygienist but that one? Then they "called" and left a voicemail (strange we never got one) that they again had to move my appointment up. Since I never got it, they just let the hygienist leave early and I showed up at my regular scheduled appointment to be told I'd have to reschedule again. Yeah right, I'm not using these people as my dental go to. Two appointments messed up and not one person has looked in my mouth yet. My wife had to wait an hour for her first appointment because the hygienist was behind. Do yourself a favor, find somewhere else. read more

Such friendly and professional staff! I'm always treated so kindly when I visit. The e-check in makes the process much smoother too.

Wow, so impressed. I called with a problem tooth and they worked me in the same day knowing I was leaving town shortly. Had a crown put in and Dr. Zhu and her assistant did a great job and even stayed after hours to get me finished. Awesome practice. read more

Dr. Parker and his staff is really friendly and knowledgeable. They helped me understand what I needed after not going to the dentist after a few years. They made sure they answered all my questions and had my trust. read more

HORRIBLE EXPERIENCE! My appointment was 9:30am, I didn't get taken care of until 10am, which is 30 mins later but that was just for x-rays. Then, I got taken to the room where they do the cleaning and 30 minutes go by then the doctor checks my x-rays, shortly after, another doctor comes in to check my gums. An hour of waiting in that room goes by and I finally receive my teeth cleaning, which took 30 MINUTES. They wasted 2 & half hours of my day, I left at 12pm when my appointment was at 9:30am for a SIMPLE 30 MINUTE cleaning. I'm guessing they overbooked their appointments, which is completely unprofessional and shows very poor management. Thanks for giving me the time to write this, do better. read more

I wouldn't recommend this place. Rude unprofessional front office staff. I made an appointment, they made a mistake on my insurance number and when I got there they told me that my insurance would not cover for services. That did not bother me, what bothered me is the way they handle the situation. Very rude, unkind and with a terrible attitude. read more

This review is strictly for the front desk associate I believe Rebecca? The girl with black hair and tattoos all over. I've been to multiple PDS offices and never experienced so much attitude and blatant rudeness when checking in. I assumed she didn't like me for whatever reason but she continued to be rude to other patients checking in after myself. Luckily I don't live in the area because I will never return to an establishment that employs such miserable people! Hopefully the owner Dr. takes note of their staff member driving away business. read more

Worst experience EVER at Sundance Dental. I had an appt, went in had xrays taken, saw the dentist, still sitting in the dental chair and the desk clerk comes in and tells me they don't have my insurance info. I have been going to them for years and used the same insurance the entire time. I gave them my insurance info and then they tell me they don't accept it. If they didn't have my info or accept my insurance why not tell me when I made the appt. Pretty messed up being I really liked them, they are close to home, I have had no issues or problems in the past and have been going to them for years. read more

I've been going here a few years and have always been treated well. I rarely wait and the staff is awesome. The only time I've been frustrated is when I had to reschedule and it took several months to get in and see Dr. Parker. Otherwise, no issues and if you're looking for a dentist, I recommend here. read more

This office never disappoints. Outstanding service, friendly employees and they even reach out after my appointments to make sure I'm doing okay. If I could give 10/10 stars I would. Will continue to comeback it wouldn't makes sense to not to. read more

Dr Parker and team are AMAZING! This office has helped me so much, there are not enough words to cover how appreciative I am of all of their wonderful amazing care. THANK YOU! read more

I highly recommend Sundance Dental Modern State of the art and pain free dental services I had such a wonderful experience with Sundance Dental Thank you for treating me like a king read more

Within two years since going to Sundance dental, I have had four dentist and two different hygienist. The front office staff is very snotty. And not friendly at all. The third dentist I was given, I liked, she left. Going somewhere else! read more

Everyone in the office is always so nice. It is really a great experience every time. I missed an appointment and wasted a bunch of people's time and everyone just acted like it wasn't a big deal. Everyone from the Front desk, x-rays, and cleaning, they all do a great job and make me feel like a valued patient. As long as Dr Parker and Carrie work there, I will keep going. read more

This is the first dental clinic that took all of my health needs into consideration when performing treatments and cleaning. I needed specific accommodations in the materials and the protocols used and the staff not only understood that but were actually supportive and helpful. I am used to getting ill from products used in most health practioners offices - the last one caused anaphylaxis a few weeks ago - so I was concerned about going to a new dental practice, but they answered all my questions in advance and worked with all my specific health needs. I had absolutely no problems. They were able to fix a broken tooth with an overlay in one visit, and could have done the same had I opted for a crown. They actually understand and use modern technology to the benefit of their patients. The staff was very personable while also being completely professional. Overall, it was an easy and pleasant experience. read more

As a senior citizen, I've been to more than a few dentists in my life. Sundance Dental is a positive environment in which every patient is valued and professionally treated. The staff is wonderful and upbeat. I am in very good hands with Dr Parker, and appreciate the humor he brings. When he called me boring, I laughed, realizing that my teeth were in great shape and he had no work to do! Couldn't be happier with Sundance Dental! read more

Im officially done coming here. I don't appreciate the condescending feeling that I got from the dentist about wanting to do my filling without any form of numbing. If you don't feel comfortable, I get it, but you don't need to try and force it on me. I won't ever do my fillings that way especially when I've had them done without any form of numbing before. On top of that, after this conversation, somehow there was not enough time to complete my cleaning. You don't get to talk to me as if I can't make my own decisions and then completely waste my time. Some people have to acquire babysitters to come in for appts, which I did, and now, I'm having to be asked to schedule another appt on another day. No thank you. I'll go elsewhere read more

I am here in Arizona temporarily and my dentist and doctor are both in California... but I really needed to have some procedures done asap and couldn't wait to get back to my usual dentist in the summer.. so I looked online and read some reviews and chose to give this place a try. I was impressed by the amount of modern technology since this is a small town compared to Los Angeles.. but they had the same digital systems and even some lab and crown stuff done in-house. Everyone was super nice and the dentist and hygentist were both very patient and concerned. I hate going to the dentist and I move so much that I never really get everything taken care of at once... it wasn't cheap, but the experience was very professional and as comfortable as can be expected for a dental procedure. I am glad that while i am in Az, I know where I can go. read more

They are rude on the phone before the appointment and require a mask... they lost our business. Don Parker is a great dentist but his support staff sucks. They are saying it is his decision to not see people without a mask. read more

Another bad experience because a know-it-all decided he knows what's best for me. Daniel Schmid ignored my instruction not to give me a certain type of anesthesia. As a result, I had a bad reaction that delayed my procedure by 45 minutes. The office is clean. They have the latest technology. It was very busy. My temporary crown is very rough in texture. The procedure seemed hurried and was painful. It was a bloody mess. A week later and I'm still in pain. I have been to Don Parker in the past and he listened and was a good dentist. This was an emergency or I wouldn't have gone. The last time I was there I walked out in the middle of a cleaning because the hygienist was in such a hurry she was rough. I feel like a number... a nameless, faceless, number. My teeth are precious to me and someone being in my mouth is a violation. read more