I love this place!! I have never had a better experience at any health care provider than Aspen. They truly cared!! Everyone there does an amazing job and deserves appreciation.. I felt like family and will keep referring them to anyone who needs dental care. read more

Aspen Dental - Highland, IN - My new smile!! - General Dentistry Near Me - Highland, Indiana

There are times that I have come in that they've gotten me in right away. The last time, though I went in for a postop check up and had to wait for the surgeon. The surgeon is only there one day a week so I get it. That being said my appointment was at 10 and they told me to come at 9:30. I did that and I wasn't seen until almost 1130. That being said I had a quick x-ray done of my mouth and they were just basically checking to see if my mouth was OK to start doing the implants and make an appointment for that. I am not kidding you I think the surgeon was in the office in my room for about 2 to 3 minutes. He just looked in my mouth and had looked at the x-rays before he had walked in and said oh I understand you're in a hurry to get back to work, your mouth looks fine. We can go ahead with the implants. And that was it. Such a long waiting time to see somebody for like two or three minutes. That was ridiculous. So that's the bad but the good is that they're really nice. Another bad thing is they don't have nitrous oxide so nothing to get you to relax before a dental procedure. They just numb you up and go from there. Though I've recently switched dentist lately and only went to Aspen to get implants. Even my dentist doesn't use nitro sock side. My old dentist did it did make the experience much easier for me to deal with since I have TMJ And it made me relaxed enough to keep my mouth open for a longer period of time. read more

While they pull you in with a $29 exam and X-ray(s). Beware. Their charges are so inflated, office is horrible. We went in with no insurance thinking pricing would be in affordable. Need a filling and a crown (apparently) along with wisdom teeth extraction (apparently). They proceeded to tell us it will cost $7,000! That is extremely out of range for those services. I wonder how many others use their exam and recommendations as the final. I would get a 2nd opinion , maybe 3rd, which is what we will do. read more

my dentist retired and i had to find a new dentist. i have gotten my tooth pull here once so i thought lets give this place a try. i went in for a cleaning. they did x-rays and exam and told me that i had periodontal disease and i could no longer get a regular cleaning anymore. that i will always need these special cleanings for the rest of my life. i got put into a finance office and was told i had to pay for my cleaning up front and the total would be $1300 out of pocket that's with insurance covering half of it already. i didnt know any better so i paid the $1300 up front. i got home and felt something was wrong about this. so i called and canceled my appointment and asked for my money back. i asked if i could have just a normal cleaning and i was denied that and said that legally they can't do any other cleanings but this deep clean because it's against the law to do a normal cleaning now because i have periodontal disease. i got my money back and decided to go get a second option because i have never had teeth problems. i went to a new dentist office and told them what this dentist office told me. they did thier own exam and confirmed that what they are saying is false. that i do not have periodontal disease at all. so sure enough i got to schedule my regular cleaning and as of yesterday my teeth have been completely cleaned and all i had to pay was $69. my point to this review is don't get scammed by this office. look elsewhere and don't believe what they say. I knew there is something off about how this dentist cornered me and forced me to pay up front. my gut was telling me something was wrong and sure enough they are liars and just out to get money. my new dentist said that if i would of went with there decision at this office and got that deep cleaning they said i had to have. the insurance would of denied the claim because there wasn't any bone loss that states i would of had periodontal disease and i would of gotten stuck paying the whole bill of $2600 not just $1300 out of pocket. beware of this office read more

They made me dentures for the left side upper and lower and I can't wear them and they said it was that or nothing. I also asked about implants but they weren't interested in helping me read more

I call, as an active patient with a bad tooth. Filling crumbled. They schedule me for 19 days later. wouldn't send me to a different Aspen dental if thewy were that busy. Just suffer for two thirds of a month buddy. But when you go online, there are open spots every day in all aspen offices in my area. WTF? read more

I am very disappointed. I never fully understood why we financed our plan with your company. I owed $150 before any service was done. When my wife and I came for first appointment we had to pay$50 to $100 copay. So, we used my insurance-- financed ----and paid when we come to appointments. Now what really got me is. I came for appointment, and a stand in dentist serviced me. He gave me anesthesia and asked if my tongue was numb. This was done to set me up for crown. My tongue has been numb since that appointment. We are getting billed, still. My wife and I are disappointed. The dentist ask me come back to address him damaging my nerve. He prescribed a steroid and antibiotics to help repair what he had done. So, I have reminders of that dentist --- every day. We will not be back. Again, my name is. Vincent. Ford. I hope this nerve damage repairs itself. My wife is not coming back , because one of your workers told her that she should wait till original dentist came back from maternity leave. Then I came home with nerve damage. That scared her. I will be consulting with my lawyer to see if there is any legal recourse from the nerve damage to my tongue. Feel free to contact me. If nothing happens, you needed to know. read more

zero out of ten never even made it to an office very unprofessional the office ladies are very rude. Do not want to do their job and call for insurance. Do not understand clearly what medical cards are as bad as my tooth hurts. I'll just make another appointment somewhere else cause I'll never give this place my business and to be honest it should be out of our town because it's terribly ran an poor customer service read more

If I could put a zero,I would because the office is so poorly run, it's ridiculous.i have never seen people so unprofessional,and un organized.they are rude ,and don't care about the people. If they don't like their job,QUIT!!!!!. Please find another doctor that cares,not this crappy place. I will never come here ,again. If my tooth comes out within a month, I will sue this place for shitty work. read more

Just a follow up, I requested a refund. And was told I had to have an assessment done by an orthodontist. I went to the orthodontist who wrote up an assessment plan and also stated that I should have never been a candidate for aligner. Submitted all paperwork needed for my refund and I'm still receiving the run around. The orthodontist office manager even spoke with the regional at aspen dental. Stating they sent over all the documents needed. At my appointment with orthodontist the Manager spoke with me about the issue and stated that they trying not refund my money. I'm just disappointed with aspen for not owning up for their mistake, and wasting my time for almost two years. I just want what's is owed to me. read more

Horrible customer service I called before to switch locations and was told dental records cannot be send to different Aspen locations (which was not true as corporate confirmed it can). I called again this time the lady that answered the phone "Gabby" was very rude and unprofessional. I have been to other Aspen dental locations all been excellent service but beware this location in Highland...the phone reps are extremely rude and do not care about the business new or existing clients. They dont provide help with your questions and as an Aspen Dental client considering switching services to this location was treated as though my business was not needed here. read more

The receptionist was so rude for my first visit, didn't even want to run my social to find my insurance plans, and took them FOREVER to finish my appointment. read more

I had fast service with my appointment , staff was professional and very knowledgeable. I did have a person training working on me with her other hygienist. Both were really y great and answered all my questions read more

After scheduling my wisdom tooth extraction almost 2 months ago for May 27th at 8am, I should up on time for my appointment and no one is there. I waited 2 months to get in, am out of the antibiotics and ibuprofen they prescribed me due to the pain, and now who knows when I can get back in. I took time off work, paid for and scheduled a baby sitter and am unable to get them removed due to no one showing up for my appointment. I'm extremely upset. read more

Horrific wait times!! After prepaid procedures & spending thousands, regular patients are forced to wait hours for their appointments while walk-ins are made priority & seen first. The Highland, IN location is very poorly managed, reception is lazy, they do not fully review costs upfront, just assume you will pay whatever they schedule for you. I suggest if you have insurance & had a bad experience, file a grievance with your insurance company, best way to get corporate's attention. read more

LOVE LOVE LOVE ASPEN I absolutely LOVED the dental assistants: OJ, Monique, and Maddie. They were extremely friendly and very personable. I had all of my teeth taken out by Dr. Desmond Brown. He was super professional and very informative. The only thing I felt was the IV and even then he was super gentle. My first consultation went very well, no one batted an eye when I opened my mouth and they saw my rotting teeth. I've had so many dentist make rude comments to me and I've left several offices crying because I was embarrassed. Aspen made me feel comfortable and confident. Maddie and Dr. Redmon did my impressions and I absolutely loved them. They were super professional and they knew how to make me feel comfortable and relaxed during the impressions. Overall I highly recommend to Aspen to anyone is ashamed of their teeth like I was. I have a beautiful smile and I feel great. My surgery was September 22, 2021 and this picture was taken on September 23, 2021. These are my temporary dentures and they look AMAZING. Still pretty swollen but I feel great!! read more

Aspen Dental - Highland, IN - Dentures - General Dentistry Near Me - Highland, Indiana

I went there for a checkup and a cleaning and they never took my medical information which I provided when I walked through the door. They said they'd call me in which they never did. I had to call them. Very unprofessional. read more

This place eats the big one. Where to start? Poor work, bait and switch, double dipped on the insurance deductible. Had to call corporate headquarters to straighten that out so I could get the money back(only took six months). Now, five years later, the teeth are popping out of my 'top of the line'(read:extra $$) dentures. Will I go back to this butcher shop? Not on your F-ing life! read more

I made an appointment 3 weeks ago. I received a text to confirm my appointment for 02/07/2023. so I confirmed I'd be there. Today (02/06/23) at almost 4pm I get a call from the office informing me that the dentist had 4 new patient appts and they would have to cancel my appointment. She stated that she had text me at 1:57pm which I never got, and she stated that she had called me several times! lies!! offered me a new appointment for sometime in March! Are you kidding me?!? And why am I getting my appointment cancelle? No trying to get me in within the next week at all. i felt like I was NOT important as a new patient at all. Needless to say I will NOT be making another appt with Aspen ever! I felt like I was in no way a priority to them at all. They need to do better, because I would have been willing to work with them had I been made to feel like they cared! But clearly, they did not! And I'd prefer to give them ZERO stars if I could have! They aren't worth 1/2 a star! read more

Terrible! Horrible wait times called me in early just to have me wait until my original appt time. After the surgery forgot to call in the medicine. I had to sit in paint for over an hour. read more

Not a good experience I hate I bought my flipper there the lady with black lipstick very ruff inside of a my mouth, privacy please dentist offices have privacy none here doors open when patients are inside rooms read more

Unprofessional front staff, waited 45min with no information only to be told we were forgotten about and we would still have to wait to go back. Had to reschedule, but will not be coming back. read more

Zero Stars, Bait and Switch ! Go elsewhere, wasted weeks of my time. I scheduled an appointment for oral surgery. They said there will be an evaluation also. When I confirmed the appointment they said there will be no surgery, evaluation only, have to schedule surgery for some other time. NEVER TOLD THIS ! "we don't know why you weren't told that" Far below my expectations. read more

This is the worst dentist office I have ever gone to, and it's mostly due to unprofessional front office staff. They have scheduled my appointments incorrectly at least 3 times, forcing me to reschedule or wait an hour while they let everyone go before you, including those who arrived 20 minutes after you. They never apologize for it, but instead blame the patient for being late or not calling to see if the appointment is still scheduled. There is one specific front office lady who is beyond rude and unprofessional. Once I finish my invisaligners I will never be returning here as a patient. If you are looking for an honest and professional dentist office, his is not the place. read more

I had my wisdom tooth extracted and the dentist began pulling the tooth , and finished pulling my tooth, VERY PAINFUL, when I was not completely numb felt the whole extraction ! It was very painful and I grabbed her arm, Dr. Redmond, to stop and the dental assistant said" Don't grab the doctor's arm ." This place does not care about the patients only the money. It's an assembly line of pain and disappointment ! read more

I went in to have all 4 wisdmon teeth removed. Before I was even out the doctor started shooting needles in my mouth. I was shaking and screaming from the pain. He told me to calm down. That is not professional. I was ushered out the back door before anesthesia had even worn off enough to transport. Its been 24hrs and my tongue is still numb, and I can barely open my mouth. My throat is also extremely sore and is difficult to swallow. I have not been blessed with good dentists in my past, and this experience has furthered my distrust of them. I just cannot believe he told me to calm down when he was causing obvious pain and had started working too quickly. Patient care should not be handled like a fast food shop. read more

If you are looking to feel like a number or a feel of a corporate dentistry, this is the place for you! I went in, as a first time customer, for a second opinion of removing my wisdom teeth. They took x-rays and put me in the cramp waiting room with another couple. After 10 minutes, an assistant came in to apologize to the couple about their long wait. So I am thinking, how long have these people been waiting? 10 minutes later, they took the couple away. 25 minutes later, I am still waiting and no one comes to talk to me about the delay or to apologize, as they did the other couple. So I just got up and left. 10 minutes on the road, they call me to talk about the x-ray results but I kept on driving away from Aspen Dental and have not looked back. read more

I brought my mom there to get Dentures and we couldn't be happier. The staff were all wonderful, especially the Hygienist Monique Johnson!!!! She cared so much for the comfort for my Mom, that she came in an hour earlier than her scheduled work time just to be with my Mom during her procedure! What a wonderful person!! Thank you Monique!!!! Stefanie C. read more

What an absolute horrible place. My 78-year-old mother came in a little over a year ago, had all her teeth pulled to have dentures made. They have been horrible for that long, she has eaten macaroni and cheese and mashed potatoes for a year and her bottom dentures keep falling out. They've remade the dentures, they've put a liner in her dentures, now they're telling her she needs to spend thousands more for implants. My mother is on an income and can't even live on her own because she doesn't make much. She still owes $5,000 on her teeth that she cannot use. They will not give her her money back, they say she needs implants and that they're going to leave it at that. Dr Schaefer, Dr Redman, the manager Joe, and the regional manager Lindsay, you should all be ashamed of yourselves. All my poor mother wants is her money back. You guys give her one excuse after another, shame on all of you. Do not go here do not waste your money on people who scam our elderly. This deserves zero stars. read more

Nice office not long waiting time littl pricey but maybe I have not been in the market fir many dental services. I was happy with service I received. read more

This place is a SCAM! Beware! They first say that you owe very little money out-of-pocket upfront. And after getting a simple procedure done (deep cleaning 2 sides) they charged an exorbitant 800$ to the insurances. After applying 3 dental insurances and paying 60$ out-of pocket, I still owed them 250$! :( They are here to exploit patients! Please do yourself a favor and stay away from this place! read more

I was very pleased with my experience, they were very professional and Welcoming. I will be going back there for future needs as well as my family read more

THE WORST EXPERIENCE EVER. This place will try to over charge you and charge you for things that are not even necessary. They were rude and I would ever recommend this dentist to anyone. read more

Dr Gutterman is the best!! He not only made me feel so comfortable, he gave me a beautiful smile, that I never thought was possible! His assistant Crystal, is just amazing too! read more

As a dental assistant in training it blows my mind how this place is ran. My mother had to go in for a few problems she was having with her teeth. We had an appointment at 3 but they told us to come in earlier to fill out paperwork, when we got there, they were closed for training and wouldn't be open until 3. She finally got into the back just before 3:30 and didn't come out until 5:30. She was transferred from one room to the next. It ended up taking 40 minutes for them to find prices for what needed to be done. They then told her she had to get impressions done, she had to wait another 30 minutes for those because apparently the dental assistants couldn't take one but they had enough time to talk about their cuticles at the front desk. After the impression, her bridge came out and they tried only one time to stick it back on, but it came right off so they just told her they couldn't get it to stick so they left it out. All in all I do not recommend this place unless you need something done ASAP. read more

Overpriced. 4x the quoted price of the two other oral surgeons I visited. Then they said they would run my insurance and send me a treatment plan the next day which they didn't. Additionally at the appointment time I waited 30 minutes past my appt time, was supposed to get a consultation yet the dentist never even looked in my mouth, but yet gave me a quote and wanted to pull out 4 additional teeth just for fun (wisdom teeth) which they included in my initial quote without consulting me at all. Lastly they dropped on me at the appt that the oral surgeon is only in the office once a month and they weren't sure when they next day he'd be in the office. Beyond dissatisfied with the service I received. Would not return. read more

Doctor was running in the hallway from room to room. Spent about 1 minutes talking to me. It was like being in a cattle line. Office just wanted volume, no service read more

Made an appointment to see the oral surgeon. After 2 hours they told me he wasnt there. I was in excruciating pain and the first available appointment was 3 weeks away! If that was even real because like i said i was there that day for oral surgeon appointment. read more

My first visit with Aspen Dental last was fine no problems with getting a cavity filled. I went there today and was told by their financial people that they refused to fix a filling that came out unless I paid $237 for a deep cleaning, then I could come back in a few weeks and have the filling fixed. Not to mention I told the lady that I did not want the deep cleaning she said then we will not fix your filling. She told me that they could just do the deep cleaning in the area that my filling came out and then replace the filling. I told her fine. she charged my credit card $30.42 then two minutes later tells me the filling would be a separate charge of $93.54 and the credit I had on my account would not go to todays visit. I will never go to their facilities ever again. Seems to me they want to see how much money they can get out of you. read more

The staff was very nice and professional. Service was quick. No long waiting. Very knowledgeable and gave us the best recommendations. I highly recommend Aspen in Highland, IN! read more