Went in for an xray for a painful tooth. Got quoted 8 grand for a root canal with no financial aid support when care credit could not help. Dental assistants were kind and helpful but office ladies were rude and unhelpful. Over all quality for care 2/10 read more

I was very surprised today when I went in for an adjustment on my lower denture and they wanted to charge me. I paid a week ago for an adjustment. I brought my mother there to get new dentures and she was told that the adjustments were free for life. Only actual breaks would be charged for. Today they told her that the other girl was wrong and the adjustments are only for one year. I like the office and the staff. But if I needed any other major work, I would consider my options. I really felt that they should have accommodated me since I told them on the phone what I was coming for and they did not tell me I was out of warranty. read more

Horrible Place. 1. Never answer phone 2. When ever they do answer and I wanted to reschedule, they said they did and they end up calling me saying how come I didn't show up and I tell them I reschedule and lady saids no you didn't, your apt was for today at w.e time. They done that to me twice and have messed up their own dates on the system aswell. 3. They messed up 1 of my dental work 4. They messed up my crownx so now I have to go back another day again. 5. I have an apt today I can't make because not feeling well and they don't answer the phone. read more

If I could give zero stars I would! Worst practice ever well maybe NJ location that charged my 25 year old $7700 in dental work! I had a root canal at my local dentist, traveled to Florida for partners knee replacement surgery. Yes, we are residents of Florida but visit NJ often (too see kids, Drs, family & friends) At any rate, temporary filling came out, I was in pain. Of course, no appointments.. for any real dentist.. lol Ok Aspen can see me today, no worries I'm an adult.. they cannot get over on me.... well 10 plus x-rays & I refused the gum test... so now they mad! I waited another 45 minutes for someone to come look at my tooth. Finally, tech comes in... I explained what & why I only wanted the temp (I've already paid for the crown in NJ) -- tech says sure we can take care of this!! Now this woman takes me into an office with a woman behind a desk, she proceeds to tell me I'm getting a crown! To which I replied, no I'm not. At this point, I'm totally frustrated and just walk out!! 2 hours out of life I can't get back! Never Ever Go There!! Front desk staff was very pleasant. read more

The worst customer service I have ever experienced. Super inflated prices and they also change the prices after they're done with the procedure. They cancel appointments without informing you. Staff is absolutely rude and unprofessional. Please stay away from this facility. I had a horrible experience and now I'm paying the price. My tooth wasn't even fixed. read more

My husband bit into a very crunchy apple and lost one (1) tooth. He contacted Aspen Dental's General Customer Service Number as he had read an advertisement that promised same day dental repairs. He was assisted by a Customer Service Representative who confirmed that our PPO dental insurance was accepted and the repair service could immediately be provided at the Aspen Dental Kissimmee location near The Loop as a Walk In patient. My husband arrived at Aspen Dental Kissimmee promptly before 9:00 a.m. requesting services. He was met by a lovely and very pleasant front office staff. Regrettably, the experience past these 2 lovely front desk ladies quickly turned into a huge disappointment as we were bamboozled by poor management, administrative and leadership shenanigans. It turns that that the particular Dentist at the Aspen Dental Kissimmee location (Dr. Ruiz) DOES NOT participate in our PPO, so our visit would not be covered by our dental insurance after all. In order to make things worse, this detail was shared AFTER the work had been 100% completed giving us no choice but to pay cash unexpectedly for services rendered. This is EXTREMELY RECKLESS BUSINESS PRACTICE. Up front costs were never explicitly shared prior to delivery of dental services nor was any confirmation as to whether or not Dr. Ruiz accepted our specific PPO dental insurance. I don't know where the management breakdown lies, but this experience left us feeling taken advantage of. What a shame to prey upon people's vulnerability all in the name of greed and poor management. Luckily, we are in a position to have been able to pay for the services rendered on the spot, but we will not be returning to Aspen Dental EVER! We will be sure to let our vast network of friends and family know of this experience so that they are not fooled by this unethical dental practice as well. There are plenty of quality moral and ethical dental practices in Central Florida and we will definitely look elsewhere. Folks reading this, STAY CLEAR from Aspen Dental. read more

Terrible experience here. I had throbbing tooth pain and called for an appointment. They said first time patients will have a free exam. That sounded great and the appointment was set in a timely manner. After arrival, they said I need to pay for x rays due to the intensity of the pain (??). When I was taken to the back, one of the employees kept asking me if I was pregnant. She said she needs to know (for whatever reason?). Basically I want to know this - Ma'am, are you in a dental office or OBGYN? Anyways, after all that hoopla they *refunded* aka still waiting on the funds .. my money for the x rays after I spoke with one of the back office staff. 0 stars, worst dental experience of my life. read more

Shoutout to Aspen Kisseemee for their hospitality and the care shown to me throughout the process! Initially, I had been seen by a previous Aspen location in Charlotte who wanted to refer me to another physician stating he didn't feel comfortable doing the work! Here, I am paying for dental insurance to assist in keeping my cost down and hadn't found the right person who I felt comfortable working with! Prior to speaking & meeting the staff at Greenwald Way, I spoke with another Aspen location and due to that physician stating he would follow up with the initial physician, which was delayed & several dropped balls with getting a response from the first physician I was also informed the second physician was going to be leaving starting his facility. He stated he didn't want to start the process when he knew he wouldn't finish, which I agreed. I felt like I was spending a lot of money paying for insurance and not using the insurance benefits! While on vacation I reach out to a couple of Aspen locations and spoke with Maylene the office manager at Greenwald Way! After speaking with her she explained the process and stated her doctor was on vacation and she could schedule an appointment to come in and speak with Dr Cuevas for a consultation to determine a plan to move forward! This has been a process, however I feel I made the right decision to allow Dr Cuevas and the team who assisted me! I want to send a special Thanks to the following people: Maylene, Andrea, Liz, Dr Sudbrink, Elza & Edgar who worked diligently, they listened to what I wanted and made the necessary adjustments necessary! Being patience appears to be paying off! I especially want to thank Dr Sudbrink, Elza and his team with calling to check on me after my surgery! I'm looking forward to the finalization of my procedure! This has been an experience, but well worth the process! This has been a journey, but definitely had a good experience. read more

I didn't even get to visit the Hunter's Creek location. I made an appointment with their call center and about an hour later the office calls me and says that the appointment was not available that they made a mistake so I need you to come in at noon. I said I don't understand they were looking right at your calendar so why do they need to change the appointment. I can't come in at noon. So she said well it's marked as an emergency so we want you to come in earlier however it was not marked as an emergency. She (Ella) then said okay well we can then take you at your original appointment which is at 1:15 p.m. Fast forward to 2 hours before my appointment and I get a phone call from them again saying that they have to cancel my appointment or I need to come in at noon because they have an emergency. I call b***Shit! Sounds like to me they just wanted to close the office early because it's a Saturday!!! They lost my business and anyone else that asks I will highly recommend they do not use Aspen Dental!! read more

I have been an aspen dental patient for over 4 years. Their constant disorganization has gotten worse and worse. Every single appointment I have had in the last 3 years has been an issue. Twice I've confirmed my appointment, show up only to be told they forgot to call me to reschedule. The last draw was my sons appointment scheduled for Wednesday at 6pm, confirmed on Monday then was called Wednesday at 8:15 am stating they have changed their office hours for July can I come in at 8. What!? Did you decide the morning of you were going to change your hours. As usual no one was apologetic then tells me the next 6pm available is 3 months out. Will no longer be an aspen patient read more

My mom went here just wanting to get 2 teeth pulled & a partial denture made. While we were waiting in the lobby 3 separate people came in extremely angry about their different services/experiences so we should have taken the hint this would be a terrible experience at that point. She finally got called back, and they ended up trying to convince her to do a cleaning, filling, and getting 7 teeth pulled for a total of almost $7,000.00. I asked for an itemized list of charges but she couldn't print it out because they were "updating their system" The cleaning just by itself was supposed to be $2,000.00. This whole ordeal took 3 hours, they promised to call in a prescription for painkillers and antibiotics but we had to call their office twice and beg them to call in the prescription. Then when we went to the pharmacy they had only called in the antibiotics (a very low dose) She didn't ask for pain medication either, he just said he thought she needed it. Don't waste your time here, it feels like we just went to a timeshare presentation. read more

The admin staff is a bit disorganized. I get the impression the place is motivated to sell you services, rather than listen to your concerns. I have a tooth that's been darkening over time that I'm concerned about, but they were more interested in removing my wisdom teeth and just "keeping an eye" on my dark tooth, even though I said my wisdom teeth were not bothering me and were my second priority. The dentist kept pressing for wisdom teeth. The support staff wasn't interested in comparing my previous x-rays to my current x-rays (I mentioned there's some kind of mass that shows up on X-rays over one of my teeth, and thought it might be a good idea to see if it had changed). My cleaning itself went very well. The hygienist was very knowledgable and kind (and was more concerned about my dark tooth than the actual dentist was). I asked for a copy of my x-rays, and they charged me $5 for a quick printout on 8.5x11 office paper. Overall, they feel like they are more interested in sales than they are in patient needs. read more

I had my first appointment today at Aspen. The 1st visit is always just xrays and exam. No cleaning. I have pretty healthy, good teeth minus one cavity my entire life. Therefore, I don't need much done. After my xray and exam I waited in the lobby until I met with the Office manager. I told him I was in a rush and I wasn't expecting to purchase anything new. He honored my wishes and hurried through the consultation. He mentioned that Aspen provides financing... and that's great but I just want to schedule a cleaning. He couldn't find a Saturday or evening appointment until March. He only has one dental hygienist at this location. So, she gets booked fast. I cant believe I would have to wait 2 months for a simple cleaning. I wont be going back here. Seems like if I had a bad set of teeth they would be a little more accommodating. They cant make money on me with just a cleaning. On the positive side the office is very sterile and up to date with all the latest gadgets for a dental office. read more

So I went back for my second cleaning and was scheduled early in the morning. I've received a call the day before but assed that it was to confirm my appointment. As I arrived on time, the receptionist notifies me that my appointment has been cancelled bc the dental hygienist was in an accident. Okay?! So, I understand that accidents happens but I was very disappointed with the fact that the office didn't try harder to reach me or leave a voicemail of some sort even if it wasn't detailed. I have a 2 year and I had to arrange a sitter and the drive was about 45 mins. It was such a inconvenience and waste of time. Needless to say, I was very disappointed! read more

Don't go there all they want is money don't care about you got a big surgery done never told me how to take care of it and worst of all was suppose to send medicine to pharmacy and never did so have no medicine till Monday read more

If I could give them negative stars, I would. I made an early morning appointment for an exam, xrays, and a cleaning as well as to fix my chipped tooth. After I checked in for my appointment, I sat in the waiting room for almost an hour past my appointment time. Someone finally came out to get me and did my xrays and exam. Once they were done poking at my now swollen gums (which were not swollen or in any pain before I walked in), they informed me that the cost to do the work that they thought needed to be done was 4x more than I was looking to spend. I am so glad I got a second opinion because the place I ended up going to did everything I needed done for WAY less than what Aspen Dental was trying to charge me as well as all in the same day. The place I ended up going to also informed me that all the work Aspen Dental was telling me needed to be done in fact did NOT need to be done. ASPEN DENTAL IS A RIPOFF. DO NOT GO HERE. read more

Went for minor lower denture adjustment. Advertised $30 special examine and adjustments. I told dentist 3 times Only one small spot in back needed filing. He was grinding it all down All the way around. I kept asking what he was doing. He said fixing it all not just what I needed. Dentist grinded all around inside of my Denture so it would not fit correctly. It fit perfectly fine. Only one small spot in back was a little tight, The whole denture is loose now and the dentist said I needed to pay him $185 to fix what he just ruined by filling it in with gel or something or get a new one for $1200. What a scam. Bait you in for $30 special examine, xray, and adjustment only to purposely mess up your denture and then try and Rob you into fixing it or buy a new one. DENTIST THEIR SHOULD BE ARRESTED FOR ATTEMPTED ROBBERY read more

Great hygienist. She saved my bottom teeth. Also great lab for dentures. My upper looks fabulous. Staff in front office are great and friendly as well. They run office as close to schedule as possible. And the dentist is expertise in her area. She takes time with you. read more

Appointments are difficult to get. My first appointment was in Orlando (UCF area) in April and they did xrays and looked at my teeth. Next, they send you into an office with a business manager and it similar to buying a used car. She shows you a run down of the costs which for me was a teeth cleaning for approximately $160 and a root canal for $700... and yes I do have insurance. I paid approximately $80 for this initial visit for them to analyze my teeth and then they expected more. They try to schedule as many appointments as possible to gouge you and your insurance. I went ahead a scheduled a teeth cleaning at the Kissimmee office as this is closer to my home for August because that is the soonest they could get me in. The dental hygenist reevaluated my teeth for about 15 minutes and gave me the feeling that I have never had my teeth cleaned in my life, stating "how long has it been since you have your teeth cleaned!" I told her it had been apporixmately a year. She went on to explain that I had some serious issues and it would cost more than the $98 that I just gave them. The business manager, aka upseller ten minutes later came in an notified me that this visit would be $140 more and another visit was required that would cost $85... I got up and walked out. Stay far away unless you have the money to afford them, they will gouge you for as much they can. read more

Thank you! I like the new dentist assistant who cleaned my teeth- she was more gentle than others before- I hope that I will get her next time.awesome work! Ms. Linn? I cannot remember read more

today was my third visit to aspen dental in kissimmee . i can not begin to express my satisfaction with the entire staff. not only are they extremely friendly but their professionalism is outstanding!! i had one tooth extracted that was surprisingly painless. today i had a cleaning appointment with julia ann who also treated some periodontal issues . probably the best hygienist i have ever had. all of my negative feelings of going to the dentist have disappeared thanks aspen dental !!!!! read more

I would like to start by saying that if it were possible, I would rate Aspen's service zero but one will have to suffice. Firstly, to arrange an appointment took me about 4 tries since the call would mysteriously get "dropped" at various times during the phone call. After the battle to get an appointment I arrived and had my cleaning done. I had paid the full amount in advance and since I couldn't locate my insurance information, I told them that I would pay without insurance (even though I was covered) and bring the info next time to adjust/reimburse the money covered. However, when I showed them all relevant insurance they "called" to confirm and made me wait about an hour in the lobby. Finally, they said that they "couldn't find my coverage" but after I called, within 30 seconds I found my details etc and was reimbursed most of the money. Thanks Aspen, for your highly publicized claim of "Low Prices, No Surprises" because you can imagine my surprise when I was being charged 80$ extra. So at Aspen, watch your wallet and beware of the incompetent financial staff. If we were in Japan the slogan would be "Around Aspen, watch your Yen" read more

I am six months pregnant and just wanted to have a basic teeth cleaning. Aspen Dental insisted that I be x-rayed. I told them I was not comfortable with that and they told me without an x-ray they would not be able to do anything for me. I reiterated that I wanted a basic teeth cleaning. They said they would not be able to determine the level of cleaning that was needed without an x-ray. I again said I simply wanted a basic teeth cleaning, was not comfortable being X-RAYED AND SIX MONTHS PREGNANT! They told me without the x-ray nothing could be done. I question the level of competency of this practice and it is apparent that they do not care about patient's rights, wants or needs. I would rather fill my own cavity and deliver this child without an epidural that return to those quacks or refer anyone to them. read more

This review is based on the receptionist and manager... I have an hmo dental insurance through my employer. 6 weeks ago I made an appointment in which my insurance was accepted and I was in network. The earliest appointment they had was 6 weeks later....fine I'll wait. The day before my appointment 6 WEEKS LATER!! They call to tell me they dont accept my insurance. I ask to speak with the manager, the receptionist who is dumb dumb dumb and obnoxious, says she'll have her manager contact me, never heard anything which brings us to the day of my appointment. I get a text alert 2 hours before my appointment reminding me I have an appointment. I call and Ofcourse the receptionist from hell answers the phone. Telling me everything was fine and I am in network after all. At this point I have already made another appointment with a different dentist, so I asked when they were planning on letting me know they messed up....Her response....uhm well didn't you say you got a text reminder?? Extremely unprofessional all of them and the manager....the kind that hides and won't own up to mistakes. There are plenty of dentists in this area, and their waiting lists aren't 6 weeks. read more

I went to aspen for a cleaning they are a little expensive $140. 00 I walked in five minutes late but they still brought me right in the staff in the front Were very polite and nice the hygienist was a little dry and not to friendly but she did do a good job. Over all the experience was not bad read more

I'd like to give no star if possible. Our experience with this dental office Aspen Dental in kissimmee has been the worst. From our first visit, my girlfriend and I just wanted to get our dental cleaning done, but they wouldn't do any cleaning service until we agreed to let them do some extensive cleaning that costs about $200 per person and the insurance company doesn't cover. The manager in Aspen gave each of us a piece of paper that listed only the estimated price for "service". The paper did not specify what kind of services are we getting, which implies they can just add whatever they want to add to the price and we will never able to find out. My girlfriend went to her follow up appointment today that was scheduled for 8:45 am (the reminder that they gave her stated 8:45am). She showed up on time and the lady at the counter rudely said that her appointment was 8:30 and she was late. Therefore, they couldn't perform the service she was scheduled for. My girlfriend showed her the reminder that they gave her to prove that her appointment was supposed to be 8:45. Then, the front desk said the system should have sent out a message to remind us that the appointment was 8:30 not 8:45, but we never got a message. Plus, the reminder email that they sent us a week ago also stated 8:45 am. I understand that system or people could make mistake every so often, but it is very irresponsible and rude for the front desk to just accuse my girlfriend for being late or not coming on the right time; meanwhile, they were the one that made mistake. To other people that are considering this location, you should be aware of getting ripped off and bull excuses to not having any service done. Don't waste your time and don't let them spoiled your mood! read more

I recently switched dentists for many reasons, including poor office management and a reactive approach to dental care as opposed to proactive. Aspen's staff is professional and courteous. So far, they have stayed mostly on schedule taking me within a few minutes of my appointment time. The dentist recommended some work she thought needed to be done, but in no way did I feel pressured to do it. The x-ray tech was extremely patient with me as I had a problem going on with a tooth at the time which was extremely painful. The assistant working with the dentist was outstanding as was the dental hygienist. Even though I have to travel much further than I did before it is worth it. If my experiences continue I will revisit Yelp and update to 5 stars. read more