I had a very frustrating experience at this dental office during a braces tightening appointment…read more After the visit, the bottom wire was left exposed and began causing discomfort. Because of their mistake, I had to drive an entire hour back to the office just to have the excess wire cut. What made this worse was how the situation was handled. There was no compensation or consideration for my time, gas, or inconvenience--despite the issue being entirely avoidable and their responsibility. All I received was a quick "sorry," and I felt completely dismissed. For an orthodontic office, attention to detail and patient care should be a priority. Unfortunately, this experience showed a lack of both. I expected better professionalism and accountability, especially when a mistake directly impacted my time and comfort.

Braces are expensive and this place is truly a blessing!! The staff is super nice and the…read moreconsultation is free and includes the X-rays they take you. All your needs in one place. They go above and beyond and pay attention to what it is exactly you want fixed with your smile. Definitely recommend you coming here if you are looking for 10/10 service with prices that won't hurt your pockets.

I connected with this office online while seeking emergency dental care…read more I was scheduled in a timely manner, much to my surprise, considering other dental office experiences. The office staff; Dr. Omeir Ansari, Assistants, Diana & Valentina, Hygenist, Yosman and Receptionist, Kassandra were professional, courteous, and personable. They took time to listen to my concerns and explain what was needed to improve my dental health. The diagnosis communicated to me after dental scans were completed were explained with patience and clarity. It's was a wonderful experience. I am now a new patient of Dentist of Davenport. -Luthenia-

Excellent staff and dentist. Had an urgent need and was able to get in right away. Dr. A was kind…read moreand took the time to explain the issue to reduce my daughter's anxiety. Would see them again for certain.

This is a huge improvement from my last dentist in Orlando. The staff is so helpful and organized…read more I had my X-rays and cleaning along with a follow up appointment and each visit was under an hour long. My first time there felt like a spa! They gave me a blanket and pillow for while they cleaned my teeth. A lot of the staff speak Spanish as well which can be helpful for some!

This office was referred to by my daughter ex pediatric doctor. This was our first visit the…read morestaff has been very helpful and informative. Paperwork was filled out online prior to her appt. Waiting area is clean clutter free the back area is too. She was cold SOO they provided her a blanket and turned on the heat in the seat....YES HEATED SEATS!! I'm changing to this dental office in Hunters Creek. Who knew a dental office could be so nice and inviting.

This is not your typical dentist office It's a large scale…read moreoperation, but very professional with the latest equipment and personnel that are good at their jobs. The Dentist is friendly and cares about you I will return

I have been with this practice for 4 years. They moved all of the experienced dentists to other…read morelocations and I was not allowed to join them at this new location. I was told I would have a new dentist and that was it. I thought it may have had something to do with my insurance. I asked if I can exclude the 2 X-rays that the insurance did not cover on my next visit. I was told I could not; there was no reason that made any sense! I subsequently found checking out was unpleasant as I was looked at side ways because I asked questions about the uncovered X-rays. I felt unwanted in a number of ways and their actions showed it. Of course I paid for those X-rays upon departing. You don't get to tell me I have to pay for a service that is not covered by my insurance not to mention the price for 2 X-rays have increased. In addition, I must say this office (other than the dental cleaning tech) has changed and customer service is awful. I smiled and was polite despite my dissatisfaction. The empty seats speaks loud and clear!

I would never go here and promptly canceled our appointments after this experience…read more A $50 deposit requirement was never communicated at the time of booking, despite scheduling the appointment over a week ago. Then, we suddenly received a text stating we had one day to make a deposit payment before the appointment. What makes this worse is that the office staff could not provide anything in writing when asked. First, we were told this policy had always existed for all new patients, then later told it was "new." The inconsistency and lack of professionalism were concerning. Their website has an entire page dedicated to new patients, and nowhere does it mention a $50 deposit requirement. It does, however, state they can perform insurance checks ahead of appointments to confirm coverage, which makes the lack of transparency around this unnecessary and poorly communicated deposit even more frustrating. When asked to run the insurance check, I was told they could do it up to 48 hours before the appointment, but we would still each be required to pay the deposit regardless. Policies involving deposits and financial obligations should be communicated clearly at or before booking, not sprung on patients at the last minute with no written acknowledgment or agreement. We never even made it to the office because this situation completely destroyed confidence in the practice. Put it in writing or don't do it. This is not about the money; it's about proper business practices, transparency, and communication.

I got 6 crowns on my top 6 teeth and the experience went amazing! Dr. Bonnin goes above and beyond…read morewith taking his time to explain things to you to make sure you understand everything and feel comfortable with the process. You can tell he genuinely cares about your greater good. Although I went through a lot of pain a few weeks after the procedure, Dr. Bonnin had me come in to check up on it and I got the help I needed to get through it. The crowns came out looking very natural which is what I dreamed of so I highly recommend coming here!

I have been a patient here for a couple of years now and the care is so inconsistent. I feel like I…read moream always complaining about something so maybe its me. I went today for a cleaning g and had to stop the hygienist about 3/4 of the way through because he just kept hurting me. He crushed my lips against my teeth with the mirror thing while trying to get at my back teeth. My gums haven't bled in years due to a cleaning but today they did. My hair and shirt were all wet because he didn't stop to suction out my mouth when he switched over to the water because I was complaining about him being so rough with the dental tools. There was so much water in my mouth that I gagged causing him to spray that high powered water thing on my lips which felt like they were cut ( they weren't luckily) . The other hygienist that I usually have is not rough like this. This guy needs to go back to school. This appointment.was a reschedule because when I arrived for the original appointment I was.told there would be about an hour wait because the were running late. This is not the first time they were "running late". They apologize but problems always seem to arise. Then I get my patient summary and it says they did this, that and the other thing which is not at all what they did. As I said I stopped the cleaning before it was even done so there wa no topical application, no instructions and the cleaning was not even finished. I mean make up your own mind but beware.

I spent about 2 years visiting this place, I have perfect teeth and as a habit I go for a cleaning…read moreevery 3 month and never have issues. Since day one they quoted me about 6 thousand dollars for preventing treatment, I just laughed and declined, but I just got exhausted, every single time they try to up charge me with something. Always, an extra cost, and every time I have to ask them to remove it from my bill, I finally switched to a different clinic, because they work like a dealership, always trying to get you, plus also timeshare tactics, start really high and then a reduced offer, y traetments patients dont need.

This is the place to go if you need ANY type of dental work. I recommend this Dr's office 100%!…read more I will tell you now that I am TERRIFIED of the dentist. I have been putting off my needed treatment for way too long; Infact it got to the point that I had to come. WOW!! Am I glad I did. Will was SUPER encouraging and so gentle. He was truly kind to me from the moment I met him. Dr. Stephanie Duque was very no nonsense, and took care of me SO quickly and gently. I truly had nothing to fear and wish I had not waited to take care of myself. Like I said at the start of this review... I 100% recommend SandLake Dental and have made them my Dentist of choice. I will not be putting off my next appointment that is for sure!!!

I found Sandlake dental while looking for a new dentist office when I moved to the Orlando area…read more The office is very clean. They take the time to listen to your concerns and the experience is smooth and the care is superb. I'd recommend them to everyone. Thank you Sandlake Dental!

The receptionist is unfriendly and not helpful. After going here for years they no longer took my…read morehealth insurance but don't tell me till after my cleaning resulting in a $176 dollar cleaning and a comment about looking at my insurance to see what dentist I can go to.

I'm not sure how I felt about this place to be frank. I'm from out of town and needed to be seen by…read morea dentist for immense tooth pain. I got a same day appointment, which I was so thankful for. When I got there, however, I had to wait almost an hour post my appointment time. I was taken back, and the hygienist asked what was going on. I explained the situation and out of nowhere she said I'd need a root canal. Don't you have to look at my teeth? She took an x-ray and said the dentist would see me soon. The dentist eventually comes in, and without looking at my teeth says, "you need a root canal." He said he'd look at my teeth. He poked and prodded for a few seconds then told me to take advil and Tylenol for the pain and sent me on my way. Everyone was real nice, but it was pretty much 50 bucks wasted.