My son had an appointment in the Methuen Aspen Dental office, and everyone was amazing. Fast service, courteous, friendly, and thorough. From the front office staff to the back it was an all around great experience. This was his first appointment with the dentist and i thought for sure it would be rough, but i was wrong. I would recommend Aspen Dental in Methuen to anyone i know. Thanks Guys read more

I've been coming to this office for over 5 years now. When we first started coming it was great. Plenty of help and very courteous and professional. That has changed. I recently went for a cleaning and was told I was being charged for something included in the cleaning that I NEVER was charged for before which I questioned why. My wife also had an appointment that day. Our cleanings were the quickest ever. When we were done, they gave us our goodie bags with a future appointment for my wife but not for me. Guess they don't want me back. Very unprofessional. This office has gone downhill. read more

This is the worst dental practice I have EVER been to. I went to get a filling. After the procedure was over all I could taste was blood...a lot of blood. They told me I should floss more since my gums were bleeding (I floss everyday and they don't bleed) They told me my lips were really chapped and put this balm on my lips and then put gauze in my mouth to try and stop the bleeding. Finally they told me I could go. I wiped my mouth cause I felt water dripping down my chin and my fingers were covered in blood. A lot of blood. I asked for something to wash my hands. They then told me to go wash my hands and they would get me a drink. After I washed my hands (all while gauze in my mouth still) they told me I could go. I walked out and stopped to pay when they told me they would just bill me. ??? As soon as I left I knew I wasn't going back there. I live 5 minutes from there. I went straight to the bathroom and looked at my mouth. I have a HOLE in my LIP. No wonder I was bleeding, you cut my lip and tried to blame it on flossing and dry lips. The dentist clearly made a mistake and touched my lip with the tool she was using and took NO blame. Do NOT go there. terrible! read more

I'm not at all happy with the services provided I purchased a full upper plate and have nothing but problems , the staff although very nice doesn't have a clue ,Some of the work was subpar and when i asked about getting things fixed I got the run around , they have store managers that make promises and then disappear ? don't know if they got fired or moved to another location,,, Their pricing is a little lower and this is why ...Use them only if you absolutely have to read more

I wanted to give Aspen Dental a 5 star because I had new dentures made there and they did a great job from the beginning. I had all good experiences up until the last day when I went to pick up my teeth. I've never experienced anything like it. They just said here are your teeth - see ya. They didn't ask if I liked them or if they were comfortable or if they needed to be adjusted in any way. They did not offer to have me come back if adjustment might be needed in the future and when I did need an adjustment, they said they had one appointment or I'd have to live in pain for a week. I was so disappointed after having a great prior experience. So I'd just like to say to them - the entire customer experience is critical to your success! Please don't forget that! I've never been so let down by a business. read more

Add me to the list of unhappy (former) clients of this Aspen dental. On more than one occasion I was quoted a price for a service, and once the procedure was done the price changed and the bills just kept rolling in. I don't know if it's just shady practices or complete ineptitude of the staff to properly estimate/bill insurance companies. And although I have no proof, I firmly believe that they "invent" problems that aren't really there in order to upsell procedures such as root canals. I also have pain in my tooth that I had a root canal on a year ago and will NOT be returning there even if it's free. read more

I agreed with Claudia C.. DO NOT go here... I went for a routine check up, my twice a year was due. I just moved to Haverhill and these people take my Insurance. Yah, they took it alright... They scammed my Insurance that is and done nothing for me. I was NOT told that they don't do cleaning on the first visit when I made the appointment. They took Xray and check me out then send me back out and gave me a huge bill with it, but it was a suggestions what I need to do before they would clean my mouth... The billing Manager would NOT help me either to resolve my needs, it was simple... JUST CLEANING. DO NOT GO HERE, they will try to RIP YOU OFF or your INSURANCE COMPANY. You have been warned! Write to me if you have questions... I asked them for all the Copies of my recent visit. I would gladly to show it to you if you like... read more

Well, I particularly had a great experience at the Aspen Dental in Methuen. Chris, the hygienist, did a wonderful job and was caring and attentive. My perception of the staff overall is that they are very friendly and try to be as accommodating as possible. I would definitely go back there again and would recommend it to anyone without a doubt. read more

I went to this office when it first opened up. For the first time in my life I was charged an outrageous amount of money for dental work. Granted I work in benefits but I found it odd but dismissed it non the less. I went back again this year because my dentist moved further away. Since my visit three weeks ago I have had nothing but agonizing pain on the side of the face they worked on. I have called, gone back in and complained about my discomfort. The associates in this location are very nice, not sure why I am experiencing the pain I have since visiting their office. I went in yesterday to have the crown put in, to realized that the crown didn't fit well. They had to give me medication to take another impression for another crown. Not only was that visit painful as the first visit by the time I got home, drank a cup of coffee, I was experiencing excruciating pain, I was in tears. I called they told me to take pain medication and not to drink hot, cold or chew on that side. REALLY ....how many ways can I explain I am dying on this side of the phone. I had to call and cancel my next appointment to get my crown done because it's a day later and I am still in distress. I finally went back to my original dentist. He had to redo the work all over again. He did not give me any pain while doing so. I went home, I had a little discomfort, too over the counter medication in fear that I would encounter the same pain as before. Woke up the following day pain free. I was able to drink and eat with any pain. Since then I went back to my dentist two weeks later and I finally got my tooth repaired. I am a little concerned because I also made my son go to this dentist to get his teeth cleaned and for the first time in his life, they found a cavity. Needless to say, my son went in for his dental work before me. He got the filling and has been having discomfort every since. Maybe it's a beautiful location and some of the employees are very nice other than that stay way from Aspen Dental. This establishment is not about the patients. Don't let the decor fool you, STAY AWAY. read more

The staff here is very respectful, friendly, and helpful. I had a great experience the entire time I was there. The staff at the front desk was very friendly, the office manager answered all of the questions I had, and the dentist and hygenist were amazing. I highly recommend this office. read more

Convinient location , great availability and a Friendly staff offering great service!

I dont even want to give them one star. first off i went to get bottom denture fixed or replaced as mine broke. they immediately brought me back to take X-rays the visit was just a consultation. the doctor walked in the room sat down and said let take a look did not introduce herself or shake hand. after we talked she said denture could not be fixed and I would need replacement. sent me out to front desk and with in ears hearing started talking about my dental problems-int that a HIPPA VIOLATION-then I was shown four different samples and given prices, I asked about the best level and was told that it would be $1549. my out of pocket and my ins would pay around $600. and a $63 i told her that the web site says $1349 complete. she said she didn't know anything about the website. so I took my phone out and showed her and she called somebody and said ok we will honor that price. she then told me that my ins would not pay for this model all of a sudden they would only pay for the cheapest model none of the others I asked why didn't she tell me this before I questioned the price. she started to send out smoke and mirror tactics. I called my ins company in front of her and they said that Aspen must honor the contractual price, so I asked what that was she became upset that I questioned her and started staring at me with this evil look. I asked if she could print the price out with the billing codes so I could talk more to my ins co. she did reluctantly then I asked her why are the prices different on the quotes than what she told me . she said that they bill for the most expensive but the ins company gives them the rate for the next one down. I said that sounded illegal to me.I asked her (sherri) if I could have the owners name she gave it to me but said there is no way of getting in touch with her, so I said is there a managers name she said Phyillis I said whats her last name and number she said we dont give out last names. I requested the corporate CEO name and number she refused to give it to me, requested the legal dept number she again refused to give it to me. I can't believe the way they treat patients all Aspen Dental is is a big rip off they squeeze every thing they can get from your ins co. I promise this that I am going to file a complaint with the AG of in Boston , file a complaint with Delta Dental, and They violated all my HIPPA rights so I will be filing a complaint with the Dept of public health. they are the biggest crooks around they see how much you are foolish enough to pay. DO NOT GO THERE. if you do ask for the owners name first thing and see what they tell you. they would of had my business in a second if they did not try to lie to me they only care about how much they can get from you. that was the worst experience I ever had with a dentist. DO NOT GO THERE. read more