The front desk staff is rude. After getting my teeth cleaned, my mouth felt bloody hamburger. They talk you into services you do not need.

Last night one of my bottom left tooth cracked while eating dinner. This morning at work I called and they got me in for noon time. Tooth was extracted but I give the Dr. Cunningham and her assistant Aryah 5 stars! The Dentist was amazing because she wanted to make sure I wouldn't feel the pain so told me after the first medication went in, if you feel anything "raise your left hand" I did and she used more Novocain and then was able to extract the tooth. I highly recommend Aspen Dental on Pleasant Valley "The Loop" Marianne Zappala Methuen, Mass read more

Had a great visit today. Love this place! The manager Phyllis is amazing and Dr Cunningham is so gentle

zero stars. I moved just a year ago and am a distance now from my family dentist. I recently broke a tooth and decided to visit Aspen Dental "for a quick fix". My 1st visit was rushed and I was given a quick exam and then multiple X-Rays. I was then escorted to the receptionist for "a review of services". I was told the broken tooth required a root canal. But, first I needed a full cleaning and scaling. They required a deposit ahead of services and provided me with the "total cost" for all, (cleaning, scaling, x-rays, anesthesia, root canal and crown), with expected payments due at each scheduled visit. I was provided the necessary appointments and bid goodbye. I had to then ask, what could be done about the broken tooth, as I had no desire to go weeks with it in the current state. (sharp edge was doing damage inside my mouth). My appointment was the last of the day and I was taken back to the exam room, where the tooth was quickly drilled to a somewhat smoother edge and it was quite apparent those who were working with me, wanted to close up. I should have cancelled appts with Aspen and made them with my dentist instead. however, I decided to continue with Aspen. The scaling and cleaning appointments were okay. My root canal was not as pleasant and I was quite unhappy with the temporary crown, which came off less than 24 hrs later. I returned for the final crown and made my final payment, which in total, was several hundred more than quoted. I have had pain and discomfort with this tooth since Aspen Dental touched it. A root canal is supposed to kill the nerves, mine is quite alive! The gum is still swollen around this tooth, months after the procedure. I believe I have an abcess and am making plans to see my own dentist as I have no trust that Aspen Dental will properly correct the situation and I refuse to put any additional money in their pockets. Find a reputable dentist office and abpid "the chain". While I'm certain you can find good and bad experiences no matter where you go, the reviews shared here are enough to make me think twice. I wish I'd taken the time to review ahead and listened to my gut after the first appointment. no stars, still in pain! read more

0 rating, absolute clown show, run like a used car dealership. Systems down frequently, last minute cancellations because the dentist's hours change. Just avoid at all costs, they spend more money on marketing & advertising than employee training or patient care. Hany B read more

Aspen Dental team at the Methuen location on Pleasant street is the best, so kind and caring and always accommodate my needs, highly recommend! read more

Amazing service at Aspen Dental in methuen. All the staff was so nice and professional. Made me feel like I wasn't at the dentist !

Aspen Dental Methuen, Mass and Dental First financing has a Very poor review they dont even deserve a star to be honest. They advertise on The television and on the windows of establishment 100% guaranteed,or if not satisfied with dentures we will make it right or give you your money back. Well let me tell you, i had services in May of 2022. I did get financed from Dental First financing so i did go forward with services for a partial plate with 3 teeth on it. So in the long run the plate didn't fit properly when I was eatting or any other time it was very uncomfortable, and they threw at me a bunch of products i didn't need and they said i did. So in the end of it all i returned everything that was given to me, meaning the products and the partial plate. A year later i am still paying the financing company bill for products and a partial plate that I have already return to Aspen Dental so it doesn't effect my credit score. So my complaint is never go to ASPEN DENTAL they dont live up to there expectations, with there advertisement 100% guaranteed money back if not satisfied. I am not satisfied returned everything that was given to me and still paying for something i don't have. They have gotten there merchandise back and a partial plate. Im still pay....... I will never go back there again there services are no good.. you'll end up paying in the end for nothing they just take it from you..... BEWARE OF ASPEN DENTAL.........NO GOOD read more

Went to Methuen office first time today-- should have gone years ago.Felt very welcomed by the staff-- all very knowledgeable, kind and very professional.You can tell they love what they do -- alleviated any discomfort I had-- thanks to Rosa, Dr Ziti and Phyllis-- will be back read more

Great staff and dental assistant. The work they do here is amazing and they are quite efficient with cleanings. If I took a star away it was simply because the young lady in the front was very dry and quick to brush me off without finishing my sentence. Kept looking at my hands as if I were going to take the free prize pack I was looking at and reading before she finally came over to render me some customer service. Check your attitude queen, you should be spreading the love in this world where we already have enough hate read more

The Aspen Dental Methuen Office is phenomenal!! The staff who greet you are kind and courteous and the Office Manager Phyllis goes over and above to make you feel comfortable and explains everything in detail and is the kindest person I have dealt with in an office in quite a long time. The Dr.'s are exceptional and ease my fears of being in the dentist chair as well as the assistants, I highly recommend this office. read more

I've been to Aspen dental for about five years and have always found them to be very professional and helpful. I would highly recommend Aspen dental of Methuen Massachusetts to anyone that asked. read more

Decided to transfer locations as I moved, so went from Aspen Dental in Medford to Methuen. Bad idea! On my first visit, I waited for an hour then on the second they were able to do my filings but not my cleaning because the hygienist was double booked. Really?!?! ANother thing, while doing my filing Dr. Murphy shocked the hell out of my tongue and when I said something, she acted like that was normal with no apology. WTH, that's not normal as in all my years of dental visits, I never had my poor tongue shocked while the dentist was numbing. In a nut shell.... Skip this place!!! If you want a good Aspen Dental then go to the Medford location. read more

Crown lasted 4 years and not happy, insurance will not cover again. Not happy with quality of material that was used

I went to this office a few years back as a new patient and was able to get a filling. I felt like I was on an assembly line. Yesterday I tried calling them for help for an emergency situation, their after-hours number put me in touch with a nice lady in Tennessee who gave me another number to call for help. That number put me back in touch with the Methuen office and that went nowhere as nobody picked up the phone. Never again. read more

Would not recommend Aspen Dental. I have been going there for a few years now, and have spent thousands there already, but I've had enough, and do not plan to give them any more of my money, they have scammed me one time to many.( I have been going to the one in Methuen, Ma. ) The head Dentist, and technical staff are okay, and somewhat friendly, and competent, but every time I go there, even for routine stuff that is covered, ie: a cleaning, they charge me for supplies, and services that I did not ask for, nor did they discuss it with me ahead of time. I find the office staff to be a little shady, and unprofessional at times. It makes me wonder if the owner (s) ever see what goes on, or possibly encourage it. And, it appears they take advantage of us senior citizen's. Glen M read more

I had a very disappointing experience today at ASPEN Dental, Pleasant Valley Street at the Loop in Methuen, MA I have been a patient there and had a partial done 4 yrs ago. Haven't experienced any problem til now where something was rubbing against my tongue causing it to get scratched. The bottom of the denture just needed to be filed down a bit so I went in. The receptionist informed me that I would need a whole exam since I hadn't been there in awhile. I didn't want an exam...I just wanted a filing done which would have maybe taken 5 minutes in and out. Well I was then told that whether I had the exam or not I would have been charged $100 for the adjustment they would make......I was shocked after spending hundreds on the partial they would charge me $100. What happened to patient concern? Everyone is in it for the money....I will never go back to Aspen Dental again. BTW.....I fixed the problem ...I went to Home Depot and bought a fine sandpaper for under a buck and filed it down myself...,PROBLEM SOLVED read more

If I could give them less than 1 star, I would. Please! Do NOT go here for oral surgery. I typically do not write these reviews, but people should know how poorly the office handled my wisdom tooth extraction. I went back to the office twice after my extraction, in severe pain, and both times the dentist put a little numbing cream on me and sent me home. I finally ended up calling Gentle Dental in Methuen. The Dentist was shocked how Aspen Dental left my mouth. He has since properly taken care of my mouth. Please use caution when making an appointment with aspen dental in Methuen. It's a NO from me. read more

I went there to have dentures done ,but I needed 8 teeth extracted so they said they work with my insurance, they sure did they charged my insurance 1500.00 the max my insurance pays per year and charged me 480.00 co pay on the day there removed me teeth Place is a rip off don't waist your time ,there pros figuring what your insurance will pay and max out the account never again screw me once shame on you screw me twice shame on me read more

I went to this office for several years as it was close to my work and also the only one that is in network for my DMO insurance. I can't believe I tolerated them for years as the front end staff is rude and they scam you into getting services you don't need. They flat out tell you "You're being treated for what you need, not what your insurance covers." They make me get perio maintenance even though it's not covered by my insurance at all (and tricked me into thinking that I am) and when I asked to just get regular cleaning (covered by my insurance) they said I could not because it's not on my treatment plan. I found out from my dental insurance plan that they only pay them $17 for regular cleaning, so I see that by telling me that I need perio maintenance treatment they can make much more money (close to $200 each treatment including all the "extras", like irrigation and fluoride). I think the so called "perio maintenance" cleanings are no different from regular cleanings anyways. Stay away from this place! I'm getting a better insurance plan and ditching this place for good next year. Open enrollment can't come soon enough. read more

I went to Aspen Dental in Methuen, Ma. for a new upper&Lower denture&what an Amazing Well Done Job Ron ( Lab Tech) did for me!!!! I am So Grateful to him for making me feel so good again!!! I would never smile&today I smile all the time :0) Thank You!!! read more

My last visit to Aspen in Methuen was an amazing experience. Dr kaur took the time to answer every question I had. Phyllis also took her time to explain the financial aspects of my treatment. The assistant who took my X-rays was also kind. This is a 5 star office and I will tell my family and friends to come to Aspen in Methuen. read more

Please DO NOT go to Aspen Dental. They lure in customers with "cheap cleanings" and then won't do cleanings if they "find any issues" (even if they aren't legitimate issues) and pressure their customers into getting expensive procedures. They told me I had periodontal disease and pressured me into getting a deep cleaning (for only half of my teeth.. they were going to make me come back to do the other half) which was extremely expensive. They also tried to sell me a $160 tooth brush saying "I really needed it for proper care" as well as $67 toothpaste & rinse. I felt like I was at a used car dealership. They also misdiagnosed me on how many fillings I needed (which I confirmed later at my family's dentist). Feeling pressured (and trusting what I thought were medical professionals), I got the deep cleaning for the first half of my mouth... after the whole procedure, I felt pretty uncomfortable, like I was unsure if I really needed that procedure to begin with (they did all of it the same day as my consultation and rushed me into an "open slot right now"). I voiced some hesitation to the receptionist after the whole procedure was done, and she responded very condescendingly (as if I was a total idiot for feeling uncomfortable with everything that just happened). I ended up going to another dentist who confirmed I DID NOT in fact have periodontal disease. I confronted them later and asked for a refund for the treatment that I had not needed, and they refused. Needless to say, it was a horrible experience. Please don't do this to yourself for the "cheap cleaning." Just go somewhere you know and trust. read more

Do not go here - absolutely the worst dentist you could possibly ever visit!! Not because the actual dentists are bad, but the supporting staff are horrible and have absolutely no clue what they are doing. They know nothing about handling dental insurance claims. They know nothing about billing. However, they do know how to send you right to a collections agency once they blame YOU for not paying your dental bills due to their negligence. Don't let this happen to you - don't go to this Aspen Dental location. read more

My family and I all go to Aspen in methuen and we love the staff they are friendly and make us feel comfortable,I highly recommend them.

I had lost a tooth from an accident. I went into Aspen and had new tooth the next day. The staff was so nice and the office was very clean.i would definitely recommend to anyone. read more

Every time I go there I have such a pleasant experience. The staff is great especially Cheri she is so kind and companionate she understands my dental needs and concerns and she's always so helpful. read more

I personally used to work managing customer service and now work within the franchise industry. Aspen Dental has fake customer service at both the franchisee & franchisor levels. After numerous in person conversations at the Methuen office and over the phone with "corporate," I highly recommend staying away. If your insurance in the Merrimack Valley area only covers franchise dental practices go to Perfect Dental in North Chelmsford, MA. My wife and I just got back from there today and were very pleased. read more

Got a letter demanding the flipper back. Phyllis took care of it as soon as I called but I'll be keeping an eye on my credit card statement.

I used to live in Salem NH, without any kind of dental insurance. One day I got a toothache. It got worse. I literally couldn't sleep, or even drink enough vodka to pass out it hurt so badly. (Note: don't do this. Throwing up with a toothache is a special kind of punishment.) The NEXT DAY I went in for my free x-rays and exam. They immediately identified the problem (broken wisdom tooth, infected) and gave me painkillers and antibiotics. I went in several days later to have it pulled. The tooth extraction was so quick I didn't believe the oral surgeon when he said it was out. SO MUCH BETTER! Then, toward the end of 2014, another wisdom tooth got infected. They took my insurance, took very little money from me, and fixed the problem with no muss or fuss. After-care instructions and supplies were given for free. 10/10 would recommend, especially for those without insurance. They offer CareCredit (which is dangerous, be warned!), payment plans, and even gave me advice on purchasing a discount plan (not an insurance plan). read more

I wish there was a - start button because I'd be hitting it ... Thanks but no thanks...Aspen Dental in Methuen Ma are highway robbers... I will NEVER step foot in Methuen office again. The website states dentures for as low as 399.00 for top or bottoms. It also states you will have your dentures in a few days.If you are put on hold it also says you can have your dentures in just a few days... I am heart broken and deactivated after 3 1/2 weeks of back and forth I would be told we are going to the next step and I when get there for another appointment, they would tell me there was something wrong with the bottom impressions and they needed to redo them again. In one visit the tech tried 6 times to take a impression on my buttons. Yes 6 times in one sitting ! and could not get them right. Finally she told me I could go. I got a call a few days later and said to come back in. I went in and I was told the bottom impression wasn't right and it needed to be redone AGAIN !!! This happened to me 4 times just trying to bottom impressions. Last week it was 3 1/2 weeks scene I first went and still they were not even close to having them ready. I was there having yet another bottom impression. When I was done the finance lady who is very ignorant & rude told me to sit, like I was a dog and she was giving me a command ! She said "we" have to redo the financing because the cost has change it more money now." When I asked her why, what changed? She got very defensive and really couldn't explain why it was costing more. She got extremely loud even that people in the waiting room heard her. After she danced around my questions and never gave me an answer she simply said "You now need to put $1,500.00 down on your credit card. Do you have it with you today? Then you can finance the remaining $1,500.00" When I question her again why it went up over double she just didn't have an answer to my question. Then I said "You know what? Cancel everything put my money back on my card and I am out of here. You just keep jacking up the price everytime I come in and you do nothing each visit except take impressions over & over of my bottoms. What happened to the $399.00 denture?" She shook her head & in a very nasty tone said " Those denture are offered to people without insurance & are only guaranteed for 6 months." So I asked her what happened to having them in a few days? Very loud she said "No, you were never told that ! Every office has different policies and we don't have that kind of guarantee" I insisted she gave me a print out of what she had in front of her to see just what she was billing. She looked shocked and didn't know what to do. She did print it. When I got home I looked at it. I was in shock she was billing $250.00 for a tooth extraction that I never had and never planned on having. She was billing for a consultation for abstractioning a root left from many years that I told her I was fine with it because it hadn't bother me for 20 years. We discussed it the very first visit and I said no I don't need it. Plus she was billing for the particles & the new patient exam that I was told would be free over the phone. She said the bill went up because I now want a apartical and that cost more. Ok fine but why am I being charged for both a tooth extraction, a root consultation ( that I never had & a particle ? She tried to take back the paper but I had it in my hand. So long story short my the loan went up 2 times more. Really ??? Thanks but I will taken my business some where else. Shame...Shame...Shame on you Aspen Dental in Methuen Ma... Your supposed to want to help people but instead you just keep upping prices and lining your pocket without a care of what you have done and how much you hurt and disappointmented a senior/many people according to your reviews out of pure greed. And yes I was promised to have my new smile by Easter. That never happened and I was very sad and disappointed... Come Monday morning I plan to show the reviews on this site and filing a formal complaint in to B.B.B., consumer report and getting an attorney. I am sick of them taking advantage of me and other elderly people. I feel all the price raising took place because I am a senior and I am there all alone. It's quite a scam they have going on. More people need to report them. I just may call "Frank investigates" too to make sure this kind of scam never ever happen to another senior and/or person ! Thanks for nothing but wasting 31/2 weeks of my life! Just because I am a senior you feel you can take advantage of my situation ... how sad is that? Shame...Shame...Shame on Aspen Dental in Methuen Ma... Your supposed to want to help people but instead your just ripping them off and lining your pocket without a care of what you have done and how much you hurt and disappointment a senior & many.many more people experience out of your greed. read more

I am so fed up with this place, they are a scam and try to get you to pay for services scheduled in the future. i asked them to provide what they are billing and what they are charging and the girl at the desk lost her mind and told me to leave. I asked for my medical records and she refused those. All because i asked what she is charging me in writing considering she was asking for money upfront for an appointment a week away. I should have listened to the reviews!! BEWARE DO NOT GO HERE! read more

They were good until they get you hooked in for all their expensive services. Setting you up for the most expensive procedures, having to get a line of care credit just to have my teeth cleaned! No longer my dentist of choice due to the fact they will no longer clean my teeth for less than over $400! read more

I had a horrible experience w Aspen Dental in Haverhill, however there was on dentist there, Dr. Carr, that is exceptional and moved to the Methuen location. She is fantastic. I would highly recommend utilizing this Aspen location. The staff was professional, accommodating, and friendly. What a difference from one location to the next. read more

I wish I could give this place negative stars! I was charged thousands for work I didn't need. But the big problem was when I went to get a routine filling done, and when the dentist drilled she hit a NERVE. The pain was intense! She gave me more Novocaine and said it would calm down. She made a follow up appointment within couple of days. And tried to fix it by drilling more! I had so much pain. I said I wanted my money back. (I'd paid over $800), but they refused, refusing to admit she did anything wrong. I said "I guess I'll have to call my lawyer" and left. I went to a different dentist who confirmed there was some damage, and said I needed a root canal to fix it. When they called Aspen to get my records, Aspen denied having me as a patient! They had done several sets of X-rays (that there probably was no need for), and somehow couldn't find any of them. My new dentist called several times with no luck. I didn't want to go through the hassle of court so I just let it go. All told, I paid Aspen about $7000, and had to pay the new dentist and endodontist for dental exams, X-rays, and a root canal, which cost me another $2300. This practice is unethical, money-grabbing, dishonest, incompetent... I reported them to the better business bureau and let it go at that. If you see this office, run, don't walk, the other way!!! read more

! CALLED ON FEB8 2021 to have my denture repairedi had a tooth fall out.They stated they could fix it while i waited.They advertise that most repairs 79 dollars. When i got there they brought me to a room for an xray the tech stated i needed it.After xraythey put me in a dentist chair the dentist came and checked my mouth and denture sent me back out to the waiting room.Another person called me in to her office to give me a quote to put my tooth back in my denture. quote was 206.10 also stated they could do it right away.Then she quoted me 2463.90 for new denture stating they should be replaced every 5 to7 years.I agreed to the 206.10 because i needed themdone rightaway.I payed in full knowning i overpayed the girl stated let me go talk to the tech came back and said to me the tech left and did not tell anyone.I find that hard to believe they would be ready the first thing in the morning.Called the next morning at 10.45 they stated i did not have an appointed till 12.30 i told them i would be there in 15 minutes to pick them up.First and last time i would useyou I was overcharged as thy used my tooth i brought to them.WHAT HAPPENED TO THE 79.99 REPAIR dave read more

I am usually afraid of the dentist. The Aspen Dental office in Methuen was GREAT!! Everyone there was very kind and patient with me. Dr. Murphy took the time to sit down with me and explain all my options and what should be done. I will tell everyone about this office that was fantastic. I can't wait to see how everything turns out, I am so excited that I finally found a good/friendly and helpful dental office. read more

I have been a patient of Aspen for 3 years. Dr. Karr and the entire staff are awesome. Today I had to have 2 molars pulled. Dr. Bateman and his assistant Jessica we kind and compassionate. It was painless and stress less. Thanks Phyllis for setting this up for me and having the patience to deal with all my dental plans. I highly recommend Aspen for all of your dental needs. read more

I agree with Claudia- Do NOT ever use Aspen Dental. Period. They are nothing but used car salesman. It is all about profit - your mouth is their meal ticket and they will make sure to take you for as much money as they can squeeze out of you. I was refused a cleaning unless I paid $500 for a "necessary" gum treatment. The treatment actually costs $1000, but with my insurance its less. There was also other "necessary" treatments printed on a contract that I had to sign. After an hour and a half at the Methuen location, I was refused what I had come there for. I am an adult, since when can I not make my own decisions about treatment? Suggestions for treatment are welcomed and considered- but to be forced into them? By the way, I stormed out of the office and went somewhere else for a second opinion (and a cleaning). I explained what Aspen did, and the dentist did not agree that I need any other treatment on my mouth at this time. They were happy with the way I care for my teeth/gums and said come back in 6 months for your next cleaning. I complained to Aspen Corporate and two days later got a call from the office manager, the one who refused me treatment unless I pay for the unnecessary treatment, and she offered that same service for half the quoted price- yep, apparently they bargain like used car salesmen. read more

I have only had my initial visit; however, the staff was very friendly and informative. Unfortunately I was not impressed by the waiting periods. I was there about 15 minutes before my appointment time and wasn't given the forms to fill until the 15 minutes passed. Then they barely gave me time to complete them. Also, the hygienist seemed like she didn't quite know what she was doing while taking x-rays. I hope my future appointments go a bit more smoothly. read more