Everyone is friendly. They walk me through every step. Fluoride treatment could taste better. I'll be back again in 6 months!

You can bet there will be a law suit in their near future! Don't waste your time or money with this dentist office. The new dentist is unprofessional and arrogant! No comprehension of customer service or value! Dr.Ganther needs an education in customer care! read more

Run don't walk away from this place. They're only there to sell you all kinds of treatment that you really don't need. Was told I needed all kinds of things. Had one filling refilled that caused massive pain so the doctor said he has to take it out and left me with barely any filling which caused an infection. In the meantime they claimed I needed a whole lot of stuff done. When I got the infection I decided to go to another dentist who was a lot more professional and thorough who said I do not need all the treatment they were claiming I needed and that they are famous for doing that. They're a corporation and the dentists don't own their own business they are there to sell as much treatment as they can. read more

My husband had a horrible experience there. We paid a lot of money up front and didn't receive quality work . He had to go back 3 times for his Lower plate . They promised his implants would be done within 3 months . After 3 months , they said it wouldn't be done for another 3 months . . We were going back home up north . They thought we could fly back to Myrtle . But the worst thing , the dentist left and couldn't complete the implants . Omg . Now we have to go back home and start all over again. My husband has went through hell with aspen dental . I begged for 3 weeks for his medical records . They kept paying their computer was done . Thank god our oral surgeon and dentist up north agreed to start over and complete the work . We have lost 6000 dollars and have to start all over again. This place is a nightmare ! read more

Biggest mistake a ever made was going to Aspen dental. I just wanted my teeth cleaned. I thought that was what my appointment was. The whole consultation is a scam. I kept saying I just want to get my teeth cleaned.. They said they couldn't just clean my teeth, unless I did the other crazy stuff they recommend. Do not waste your time or money!! read more

Just wanted to update this, I was finally contacted by a robot this morning after calling back to back and leaving multiple voicemails the day before my appointment that I got a "please reschedule" text, 14 days later to be exact. I've already been seen at another dentist obviously. 1000% do not recommend Aspen Dental. read more

Follow-up to my original post of 10/14/25. Aspen Dental sent me a "canned" email request to share my experience and I sent them a copy of my Yelp post. The next day I received another "canned" email, apologizing that they had not met my expectations and included a customer service number requesting I call to discuss. Phoned them today, customer service was very apologetic and agreed to make a refund. Refund may take "5 to 7 business days" so this remains outstanding. However, they appear to be responding in a positive for which I am grateful. If the refund is received I will be satisfied with the experience. Will I use Aspen again - No, read more

I went in with a cracked tooth, from the beginning to end it was the best experience I had ever had at a dentist office. X-rays done by daminica, hygienist Heather, great , professional and compassionate, Dr Anderson, found the time to get a temp crown made and Melissa the office manger went above and beyond read more

Waited 4 months for teeth cleaning appointment only to receive a voicemail notifying me. My 2 o'clock appointment is canceled because the office closes at 1 o'clock on Saturday. This is the most unprofessional place. I will never go back. read more

My wife and I attempted to setup an initial visit that included an exam, X-rays, and a cleaning. Melissa explained that we would need to schedule a consult first and then make a separate appointment for a cleaning because it would take a 2.5 hour time slot???. Sounded like a money grab so we will find care somewhere else read more

Do not bother with making an appointment with Aspen Dental. We did and confirmed it thru text and a phone call and went to our appointment at the office and was told our appointments were given to someone else even though we did everything that they asked. Very bad customer service. Do not bother with them, find someone else. read more

Husband having a dental problem causing pain. We are seasonal folks in NMB; all our doctors and dentists are up North. He called Aspen Dental in NMB yesterday 2/20/24, explained the problem he was having and asked if he would be able to see someone. they explained that they take 2 emergency appointments a day, one at 8:00 am the other at 2:00 pm; he told her he would be there at 8:00 the next day. Today he is there at 7:55 am second in line, writes his name on sign in sheet and waits as others with apptmts arrive and are seen. he certainly understood that those folks would be seen before him. @ 9:05 am still waiting walks up to the desk to confirm he would be seen, she says yes soon, but he noticed his name had been crossed off the list and then another person behind the desk says he will not be seen as he is not a current patient with them - what? Very poor customer service when two people apparently with the same job tell patients two different stories. Crazy. BTW he called another dental office who does offer emergency appointments, was seen at 11:00 am today and is doing much better. Carolina Dental Care in Loris. Doctor and staff outstanding. give them a call. read more

I have nothing but good things to say about my visit to the Aspen Dental location in North Myrtle Beach. Dr. Anderson and staff were extremely gentle and friendly. I have an extreme fear of going to dentist and this is the only time I have EVER been wgere I felt little to no pain and my anxiety level was reduced. I won't be going to any other office. read more

These people deserve zero stars. Front office staff is completely incompetent. I was asked to have a seat by the receptionist out front and that she would call me in a moment. After sitting there for 30 minutes with other patients going in ahead of me I finally asked if they would be able to do my cleaning today. At this point, the receptionist acted as though we had never spoken. She then had all sorts of excuses about why they could not do my cleaning today. She said that the dental hygienist had a family emergency and would be back later. Why would you not call patients and let them know this information? I have no idea. I wasted over half an hour in this horrible office and never got my teeth cleaned. Will never be coming back here. As a sidenote, someone behind the desk that appeared to be a manager was outside screaming at a man who had showed up while I was there. The profanity was unbelievable. It was clear that she and this man we're having some sort of domestic disagreement and were screaming about custody of a child and their relationship. Not sure where they find such individuals to run this office, but this was atrocious. Probably one of the worst places I have ever visited. read more

So now, a little over a month after my crown, it has broken and now I have an infection in that space and on-line I can get an appointment in a month. Of course the Myrtle beach office is not open on weekends. UUURRRRRGGGG!!! read more

Terrible customer service, their office repeatedly cancelled and rescheduled my appointments. Took 8 weeks to try to get xrays and be seen by their endodontist for my nerve pain and still no results to address the issue. My family is now looking for another dentist to take care of our needs. read more

They try selling you services you know you don't need. We just waned a basic teeth cleaning, we've gone elsewhere

I went in for a simple teeth clean. I have always had great teeth with no major issues. They said I needed a deep clean for $360 because I had onset of gum disease. I have no issues and they refused to clean my teeth. I went to my old dentist in Charlotte and got my teeth cleaned. He said he didn't understand why Aspen recommended this because it was not necessary. read more

They refused to see me to replace a filling that just fell out. Claimed the emergency walk-in service that they FALSELY advertise on TV was for their established patients only. Reading the reviews, I thank you for turning me away with your horrible customer service, Aspen! read more

My husband and I are new to the area and needed a dentist that was covered by our insurance. We read the reviews which weren't great, but took a chance and went anyways. We had a very good experience the first and second time. Staff was very friendly and efficient. Thorough exam and cleaning. read more

Aspen rescheduled my cleaning twice. When I did get the cleaning the hygienist applied fluoride without asking. They plan to charge me for it. I have never done fluoride treatments, it cost them probably 2 dollars an takes a minute. They charge like 40 to 50 bucks for it. read more

please if you are considering going to this dental office run and never look back! they are with out a doubt the worst run medical office ever. Dr wilson is nice but takes no responsibility for the incompetence of his employees. they endlessly harass you about confirming and paying up and coming appointments then cancel at the last minute or keep you waiting close to an hour with some lame excuse . the worst part is they have the nerve to expect you to pay up front for an estimated 50% down on upcoming appointments when you haven't even confirmed with the dentist your actual results. Your 2 free cleanings a year will end up costing you an additional $100-$150 each over and above what your dental insurance covers and don't even clear it with you first. they are overpriced , manipulative , have a horrible reputation with the locals and basically a sad excuse for a dental office. How they are still in business blows my mind!!! read more

I've been going to Aspen Dental for one year just for a pair of dentures I had 14 teeth pulled out in a record time of 25 minutes I left there with blood dripping on the floor my wife call them back and told them I was bleeding quite a bit we went back I needed stitches which was the parent though they just put some coagulant and gauze in my mouth and that was it as I bled for another 2 days I was given a temporary pair of dentures that I use why my mouth healed the technicians were excellent very nice they did everything they could. They adjusted my temporary dentures every week until they fit perfectly . Then they made the mold for my dentures that I had picked out I believe they were $3,200 and it's been approximately 7/8 months and they still don't fit and I've worn out the temporary ones because I had to wear them to eat. I've gone back three times to have my new ones adjusted the first time they fit so poorly the dentist did the mold over and now this is the second pair and they do not fit and when I go there they tell me they're fine. The problem is they're not fine they don't fit at all now they guarantee your money back if you're not completely satisfied so I'm willing to see how much truth there is in that statement. I don't blame anybody it's just didn't work and they just don't fit and I can't go years with dentures that don't fit. read more

I stopped in the North Myrtle Beach office of Aspen Dental to make an appointment. I was scheduled for Thursday, January 14th at 4:30 P.M. When I showed up for my appointment, I was advised that I didn't have one. I showed them the appointment reminder card that they had given me and their response was that I wasn't in their computer. I told them that I was sorry but I wasn't able to see their computer only the card that they had given to me. Though I was very upset, I scheduled another appointment for this morning January 18th at 9:30 A.M. When I arrived at the office, I was told again that they had no appointment for me. They tried making a flimsy excuse that they tried to contact me to change the appointment but were unable to leave a message on my voicemail. My voicemail is working perfectly and my recent call log indicates no such attempt was made. I am unable to comment on the quality of the dental services, since I never received any, but their office administration obviously lacks any semblance of professionalism. read more

As other people have said to me personally at this dentist office 'RUN! The staff there are rude and lie a lot, and I mean a lot. I went there to have a root canal because that was the only local dentist to me from my insurance that could deal with me. I have an appointment at 1:30. No signs on the doors to tell you what their lunch hour, start all finish. 1:40 PM. They finally open the doors arriving 10 minutes late. I already had A consultation with a different dentist, all of my medical records were forward to them from my normal dentist. Despite them already having confirm to me the previous night that they received all of those documents and everything was fine, they still tried to charge me $327 Consultation fees. When I explained that I'd already had the consultation and they had the papers and my dental fee was covered 100%. They told me that either pay $327 or I could leave. I asked to speak to their office manager, who is even later back from lunch than the other staff, I was then told to leave and if I didn't, they would call the police. I've never been so disgustingly treated in my life by anybody else, so I wouldn't use this dentist if they were the last dentist on earth! read more

Absolutely the worst dentist office in shallotte! They don't listen to the patients needs! They don't have handicap seating, none the less u can't fit a wheel chair through the office. Rude workers and very unprofessional dentist! read more

Don't do it, this place is like a bottom of the barrel used car lot. Poor bedside manner, no real privacy, open doorways and everyone hears and see everything. No real option from the dentist, just pull them all and get full dentures. Then they take you to the finance department where they try to up sell you - like undercoating and floor mats. read more

My wife broke a tooth last Saturday morning. Called the after hours number and spoke to whomever answered the phone. Was told Dr Wilson would call her. On Monday, Amy from their office callled and left a voicemail saying that they could see her the 3rd or 4th of February..... nine days after my initial call. Was also told that Dr Wilson didn't return patient calls. We have cancelled all future appointments and will seek another dEntal provider. Shameful customer service. Additionally I was on hold for over 10 minutes before someone answered my phone call this morning. Four times during that hold, listening to their on hold bravado about their excellent service, the phone began to ring as if they were going to answer it. Nope...back on hold. Really kind of unbelievable read more

Sitting here on Thanksgiving morning bird in the oven and salivating on a decent meal, but guess where my dentures are? In a dish as normal. I have held this review back for a few months figuring maybe some how I would overcome my disappointment with my dentures. My saga started in Jan 23 with exam and going over options for dentures. I chose the best available and was assured they would fit like a "glove", well I didn't think "OJ's" glove would be the standard. Had two teeth extracted (all I had left uppers), and impressions were taken. Before first fitting there were a few cancellations from there end, lack of staff. I wore the temps for approximately 6 mos as per plan, had two relines to make them fit somewhat. Now we go into final set, impressions taken, dentures made and try in. Put them in and they fall right out, should have seen the face of dentist! A little insight, my belief when the impressions are taken they fill the appliance up and press it in and proceed to move it all around your mouth, instead of press in and leave to get exact impression! Just my believe after making molds throughout the years. Well we do two hard relines no better. Was told I might had to use adhesive for lifetime, wait a minute what happened to "fit like glove"? No I didn't spend good money to add goop to new dentures! So they agree to make a brand new set from scratch, yes as you guess they were worse! Then I was told it was my fault as my gums are too shallow, told them to blame my mother! Sorry but I was at wits end. Oh but the staff are preform most part. read more

This is by far the absolute worst dentist office I have ever been too! The dentist does not listen to his patients request. I have never had a dentist try to pull an abscess tooth before. Usually they wait for the antibiotics to cure it and then pull it! This particular dentist told me He flat out refused to fill a cavity. He wants to pull all my teeth and I want to save them! Horrible manners! This is my body, not his and he took an oath and obviously needs to give up his career as I don't ever see anyone going there unless its an emergency and good luck with getting a timely appt.! And don't even get me started on customer service because this place strongly lacks in any of those skills. Put on hold constantly each time I called and different people answer and ask the same questions over and over! I will never go there again! read more

I can't say I have any complaints with the providers, but the offices do sloppy business. Then when you have questions about the amount you paid and the difference on the explanation of benefits they say they haven't gotten anything from the insurance company or avoid your calls like the plaque. If this was explained in detail in advance. I think this would help clarify their charges. I was only asking them to explain the EOB and the difference in the amount I paid which was $476. It's been 60 days and I still don't have an answer. I think I see that they charged me the allowed amount. The North Myrtle Beach, Myrtle Beach and Conway offices are all connected. Based on my experience I don't think Aspen Dental is a good fit for me. If they would clean up their office management a little bit, they might be ok. read more

I am very disappointed in the Aspen Dental in North Myrtle Beach, SC. Jassy in the office went over all the required work to be done and said the price would be $4039.00. She then printed out a breakdown of what my insurance would cover and what my responsibility would be. She said I would need to pay for half of my responsibility before the first visit and the rest before the second visit. I was sick on the day of my cleaning appt, so they had to reschedule that appt, which was after my 2 crowns and gingivitis appts. I had already paid all my share, but when I went in for my cleaning they said I had to pay for it??? I explained to a young gentleman in the office that I had already paid my share which was $78 for the cleaning. I have my printout that Jassy gave me and all my receipts. He would not budge, so I told him I'm not paying for something that I've already paid for. Then I left. On top of all this, one of the crowns they gave me doesn't even go all the way to my gum. You can actually see the grey cement. I am so disappointed in this. read more

Arrived for my first appointment 15 minutes early- paperwork dropped off day before, and waited. Waited some more. Filled with anxiety that a dentist trip entails for me. After 30 minutes of no word or explanation I left. I'll stick with my local, friendly, on-time dentist. Newer is not always better. read more

Was given a botched copy of one of the xrays I requested. I should have looked at them before leaving. After driving off and taking a look at them an hr later, the contrast was screwed with to make it nearly impossible to view. I saw the prints after the original xrays were taken and they were normal. First off, if they looked this bright the dentist would have had them redone! Second, I work side by side with Rad Techs and see images every shift. I've seen them adjust the brightness to pick up better images. This was done with malicious intent and why? They are images of MY teeth and I have the right to them and to receive them as they were originally saved. Not waiting 10 min in office for them after calling 4 hours in advance to be courteous and notify you of me needing them and you asking the time I'd be in for them. Thanks but no thanks for your dishonest practice and the company doesn't deserve even one star due to tampering with an image from my records! read more

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Terrible, horrible, bad. Plan to pay too much, wait far too long to be seen and see little improvement in dental health. Then wait for more bills. Call and wait some more to speak to any manager that may or may not be available. There is no corporate office contact information--at least none that the person on the phone was willing to give me. read more

please if you are considering going to this dental office run and never look back! they are with out a doubt the worst run medical office ever. Dr wilson is nice but takes no responsibility for the incompetence of his employees. they endlessly read more

The worst dental practice I have ever encountered. Stay away. I just moved here and thought the newer practice would be good. Needed a filling and a crown. Couldn't get an appointment for 3 1/2 months just for a filling while the tooth was hurting. Yet they had my money all that time. I decided to stick it out and get it done. Had tooth needing a crown Temporary crown put in with permanent cement ( not usually done this way ) from my previous experiences. Crown comes in. Dentist can't get the tooth out. never had that experience either. Crowns usually come right off. The permanent cement made it very difficult to remove Had to get injection for them to finally remove it. New crown now to replace the temporary does not fit . The crown that came in that did not fit was then put on correctly as a temporary until a new one is made. Put in correctly with an adhesive ment for a temporary crown. Falls out same evening . Can't get anyone on the phone as it was a holiday and they took off the friday. Crown was put in on Thursday. Forget the emergency number. Don't bother. Finally on Tuesday same crown that fell out was put in. I go home ! Falls out !. There were many other issues not worthy of even speaking about. Choice is your choice always . Obviously good reports are also spoken about the practice. Also prices seem to go up there. Check your agreement and bill. My old dentist did not take money till the work was done. This practice wants half up front even you wait months for an appointment or they will not give you an appointment. Dentist and assistant friendly. Staff not so much read more

Worst dentist I have ever been too. They never seem to know what anyone else in the office is doing. I had to wait so long to get in just to find out that they only took x-rays the first time. Second visit was rescheduled cause hygienist couldn't make it. Then, went back another time for a partial cleaning only to find out I have to come back after I had a tooth filled to get the rest of the cleaning During the filling they gave me too much of the numbing shot and made my mouth numb for hours and hours. Then for my final visit they called to reschedule cause they double booked. I told them I wouldn't be back. Four visits for a cleaning and a filling is ridiculous. Never have a had such a horrible experience at a dentist. read more

My initial visit at Aspen Dental in North Myrtle Beach was pleasant. All of the staff was extremely friendly and helpful. I didn't feel pressured at all. I'm always nervous starting at a new dental office and I'm pleasantly surprised. I get the impression that they truly care for their patients. I was happy that the treatment plan wasn't outrageous. read more

The North Myrtle Beach office is absolutely amazing all the office staff Kim, Erica, Rachel all made my experience a great experience. First of all I have been scared of the dentist my whole life and I need extensive dental work I WAS ASHAMED OF MY SMILE. Dr. Wilson is absolutely amazing he treated me with respect the work he did I FELT ABSOLUTELY NO PAIN AT ALL. I would say that Dr. Wilson has the hands of an angel. My experience was absolutely one of the greatest experience of my life I now have a beautiful smile that I am so PROUD of. I would recommend this North Myrtle Beach office to everyone. They have given me back myself confidence. My experience was absolutely amazing from start to finish I AM SO GRATEFUL Thank you to all the staff and Dr. Wilson. read more