I cannot say enough wonderful things about Dr. Pardis Khosravi and the entire staff at New Smiles…read moreDental! I was dealing with a very painful tooth issue and was extremely nervous, but they were able to get me in so quickly, which I truly appreciated. Dr. Khosravi was absolutely amazing. She was gentle, kind, patient, and incredibly skilled. She immediately made me feel comfortable, took the time to listen to my concerns, and explained everything in a way that helped calm my nerves. I never felt rushed or dismissed. She addressed my pain and worked with me to come up with a treatment plan that I feel really good about. The entire staff was just as wonderful--welcoming, friendly, compassionate, and helpful from the moment I walked in. When you're already in pain and anxious about going to the dentist, having people treat you with that much kindness makes such a difference. I am so grateful for the care I received and would highly recommend Dr. Khosravi and New Smiles Dental to anyone, especially if you are nervous about dental work. I truly felt like I was in caring and capable hands.

I was initially seen by Dr Rabah, who was polite and professional. He performed a small filling on…read moreone tooth and advised that I could wait to treat another cavity until after delivery, as he deemed it non-urgent. I have no complaint about him. However, I began experiencing pain from that tooth and attempted to contact the office for assistance. Despite having medical clearance from my OB/GYN, confirming that it is safe for me to undergo routine dental care during pregnancy, the office refused to see me solely because I am pregnant. Additionally, when I requested a copy of my X-ray so I could seek treatment from another dentist, the office stated it would take a few days because they "have stuff to do", delaying my ability to receive timely care. The front office personnel said her name was Kelly although I'm not sure if she gave her real name. I still haven't received a copy of my X-ray to take to another dentist who was willing to see me. We were trying to minimize another X-ray since I just took one but the office is uncooperative. The front office staff were extremely unprofessional and rude during my interactions. They repeatedly hung up the phone on me and refused to provide a clear explanation for the refusal. I had to use another phone number for them to pick up my phone. I believe this behavior was unjustified, discriminatory, and unprofessional, and does not meet the standards expected of licensed dental professionals

I was really excited to find a dentist near us that looked promising. We had to change dentists…read morebecause our last one was a rabid anti vaxxer who spewed nonsense. In the end we had to cancel our appointments here though when we found out the hygienist doesn't have a COVID vaccine. I'm not going to get my teeth cleaned in a pandemic surge with my mouth and nose inches away from someone who isn't fully vaccinated. They are a private business. They should require this of all employees. You are health care providers!!

Thank you so much to the wonderful Ladies at the Fairfax Practice on Braddock Rd. I needed…read moreimmediate help and they were patient, kind, and made me feel secure the whole visit. Id say the best Dental experience I've ever had

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

Unreliable and unhelpful. Canceled my appointment a few days before after getting babysitterread more

I have been self conscious about my smile for as long as I can remember due to serious grinding…read more Dr. Toyer and Arissa took their time from start to finish. From the paperwork all the way to the night guard at the end. They replaced both of my front teeth with crowns and used some new fangled high tech scanner computer to take 3-D scans of my teeth for the process. But it's not just this procedure that stands out. I mean, they came out better than I expected by far. But. I have been seeing Dr. Toyer and Dr. Toyer and their team for five years now. I can't remember a single doctors office ever that I've felt more at home. Everyone knows you by name. The pride Dr. Toyer takes in his work is evident from the start to the finish. And he's real hip too. Completely up to tomorrow on the newest tech to make your procedure a breeze. Oh and they do amazing with pediatrics. My toddlers love going to see them! My daughter had a major procedure done here today and Evie, Aritza and two other ladies (I don't recall their names) made it so amazingly smooth. She's only 5 and I inadvertently had frightened her the night before but they handled it all. Even my nerves! Thanks again crew! Keep being number 1!

After being a patient of this practice for more than 10 years, I've finally decided it's time to…read morefind a new dentist. For the past six years, I have continued driving approximately 45 minutes each way because I valued the care I had received here. Unfortunately, their growth seems to have far outpaced their ability to adequately accommodate their existing patients. Last fall, I had to reschedule a routine cleaning because I was the primary caregiver for my mother, who was battling cancer. I completely understood that rescheduling was my responsibility--but the next available cleaning appointment they could offer me was SIX MONTHS later. When life circumstances surrounding my mother's cancer forced me to reschedule again, I was once again told the next available appointment was another six months away. That means a routine dental cleaning was pushed out an entire year--not because I was unwilling to schedule one, but because this practice apparently does not have enough availability to accommodate an established patient of more than a decade when life happens. What makes this especially frustrating is that the practice continues to grow and accept patients despite existing patients having to wait six months for a cleaning appointment. If you're considering becoming a patient here, I would seriously reconsider. Unless you can book your cleanings six months in advance and guarantee that absolutely nothing will interfere with that appointment, you may find yourself waiting another six months if you need to reschedule. After more than 10 years as a patient--and six years of making a 90-minute round trip to remain one--I expected considerably better access and consideration for established patients. Unfortunately, loyalty does not seem to mean much when the practice has grown beyond its ability to accommodate the patients it already has.

Love I!!! I love the professionalism and they are so nice. I hated the dentist until I was treated…read moreby you.

Have been using Nova Dental since I turned 18, consistently great service and personable staff…read more Helped me identify the source of my teeth wearing down, put in onlays, and now I have a normal bite again. Received gingival therapy from Theresa, she worked quickly and sensitively. Even received advice on the best brushes and toothpaste to use for gum health. If you are scared/uncomfortable at the dentist, come to Nova Dental Lake Ridge. It will be about as pleasant as it can be.

The front desk ladies were amazing and so nice. The dental hygienist was comforting and nice. The…read moredentist herself was very confident and did amazing work. I was very stressed about the procedure, and nervous, but everyone was so nice and made me laugh which then made me comfortable.

Please avoid this dentist office if you can. Porsha was extremely rude and dismissive to the other…read morepatients and even some of the staff. Also, she loudly stated procedures needed in front of other patients which is a HIPPA violation. If you want great service avoid this dental practice.

I have been with Niles Dental for over 23 years and all of my family also go there. You will be…read more1000% satisfied if you go there.

First time patient. Everyone was very polite and the check in process was speedy. Loc was my…read morehygienist and he was very thorough. My previous dental insurance had lapsed for a while and I hadn't had a cleaning since March, but he took care of my teeth thoroughly and gently. I'm extremely appreciative that did a detailed tongue examination which alerted me to something I have to further look into. No other hygienist had ever examined my tongue with such detail and I'm so thankful that he did! I pray it is nothing to worry about, but at least I'm aware of it now and can have an oral surgeon do further testing. Thank you Loc! You are extremely professional and knowledgeable. I'm truly appreciative that you take your job seriously and with pride!

UPDATE: After seeing my previous review they reached out to…read moreme and offered to do my cleaning and that any dental work that I needed after that would be on the house. After my cleaning, I did not need any fillings or anything that had a cost. A they credited my account $200 towards anything in the future. They also explained that there billing was done off site, but because of the amount of complaints they were receiving they decided to do it in house instead. Glad to see the change and that they seemed to have a genuine desire to make the situation right. I have since referred my sons mother to the practice.

This office is abysmal! Very poorly run. The service and quality of care provided by the dentists…read moreis atrocious. I would not recommend this dental practice to anyone!