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    Aspen Urgent Care

    2.5 (11 reviews)

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    Mercy Health

    Mercy Health

    2.4(35 reviews)
    4.1 mi

    The staff & nurses are amazing. The food service is at best…read morea 5 out of 10 Worst of all, the room was like an icebox! This was my 4th time there since 2014. EVERY SINGLE TIME we had to call maintenance to try & get the room temperature up... and EVERY SINGLE TIME they were not successful!

    I had the genuine misfortune of receiving "care" from provider Dr. Swade this past Saturday night…read more He lacks any desire to help patients in this ER. He refused to exam me until I prompted him, and didn't even place a hand on me, check my glands, or inspect my wounds that I came in complaining about. I tried telling him that that I was sweating, hadn't eaten for days, had stinking pus-leaking sores, and red streaks from my wounds, but he was genuinely not interested in listening. Then, he literally waved the otoscope over my mouth and didn't take any time to actually look at me or exam me. So, I pulled out a mirror and saw that the light on the otoscope was so weak that there was actually no light going to my mouth to give me a proper examination. I pulled out my iPhone flashlight to better show him my complaint. While "examining" my mouth and throat, I saw that his eyes were actually pointed in the opposite direction, looking into the corner of the room. I told him I could see this. He suddenly started talking in a bratty voice like he was 7 years old. "No, I was looking!!" I have great vision. I can see the direction that pupils are looking. I think he was trying to gaslight me? Then, he started waving around the otoscope frantically, saying, "Well, I'm trying to see, and I was looking." I think he was trying to act like I was refusing the exam. He also told me an infected lesion on my mouth was a canker sore, when it's clearly not a canker sore. I will absolutely follow up with the hospital administration and file a formal complaint. I bet he feels like he can get away treating people that are weaker and less vocal than me this way. Horrible provider, should genuinely leave this career. No one forced you to be a doctor. I also can't imaging being so arrogant, but also so incompetent and unsure. That's absolutely stunning. Also, when I came here last year for an accelerated heart rate, it took three or four nurses to draw blood from my arm. One of the nurses actually struck a nerve in my arm! That could have paralyzed me! I've received regular blood draws for 20 years and never had this issue. This ER is absolutely the D -Squad of the Mercy Team.

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    Aspen Urgent Care - urgent_care - Updated June 2026

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