I recently had a pet emergency over the weekend and this was one of the closest clinics to my home…read more Swamy was not terribly Long at all and they were able to access my dog and fix the problem. I was very happy with the vet we saw and how they addressed our needs.

I tried to call the number indicated here to make an appt for a neuter... it said you have…read moreemergency said press another number to talk to the vets off -- did so -- Got a young guy that started asking personal questions about me instead of answering my questions about a neuter. Bad News from the get go! I hung up!

They have been our regular vet for over 2 years. They are one of the few privately owned veterinary…read morepractices still in existence. Prices are much more reasonable than a corporate owned veterinary practice (like VCA hospitals). Both Dr McGraw and her staff have always been exceptionally kind and considerate, and have taken excellent care of my dog. Dr McGraw is very thorough, skilled, and knowledgeable. I'm very happy with their service and wouldn't ever dream of switching to another primary vet.

Absolutely disgraceful experience. My family has trusted this clinic for years, but after their…read morerecent behavior, we will never return. We urge others to be extremely cautious. We prepaid $180 for a simple checkup appointment for our small dog. When a work emergency forced us to reschedule, they demanded we pay a second $180 just to book again, with no credit, no transfer, and no service rendered. When we rightfully refused to be scammed out of double payment, they retaliated by "firing" not only our small dog, but also my completely unrelated dog who needs regular seizure care. Firing an innocent, medically fragile dog simply because you are angry at a client is beyond unethical. It is cruel. They also charge extra money just to print a physical prescription, something that should be a basic patient right. Everything about this place feels greedy, callous, and untrustworthy. If you value transparency, fairness, and true care for your pets, look elsewhere. This hospital is all about maximizing profits at the direct expense of the animals and families they are supposed to be helping. We will be reporting them to the Idaho Veterinary Board and strongly encourage others who have had similar experiences to do the same. In response to your reply : --------------------------------------- First, your claim that we paid $100 instead of $180 directly contradicts the transaction records we have. If there's a discrepancy, we're happy to provide receipts showing the amount we were charged. It's not acceptable to retroactively minimize the payment amount when this figure was part of our concern. Second, the prepayment policy and 48-hour cancellation window were never clearly communicated to us before payment. If it was truly a strict and enforceable policy, it should have been disclosed upfront in writing, especially for a first-time prepayment. Transparency matters. Third, firing both our dogs -- especially one who requires routine seizure medication and had nothing to do with the situation -- comes across as punitive and unethical. Whether or not we asked for records to be forwarded, that doesn't justify cutting off medical care to a vulnerable animal. This action supports our claim that it was retaliatory, not administrative. Also, suggesting we've had issues with "other clinics" based on our records is an inappropriate and unprofessional dig. If you stand by your service quality, you shouldn't need to imply character flaws in clients. Lastly, the offer to "reach out by phone" rings hollow after communication was already strained and one-sided. We are happy to continue in writing to avoid misunderstandings and to keep a record of all interactions -- which is entirely reasonable given the circumstances. We will proceed with reporting this situation to the Idaho Veterinary Board. While scheduling conflicts can be disruptive, so is losing access to care for a chronically ill pet due to rigid, non-transparent policies and emotional retaliation.

I don't recommend…read more Very Very expensive for cursory service. Remarked about how good her coat looked, glanced in her ears, raised her tail, looked at her teeth, and cursory listen to her heart. Charged full exam price for a once over look.... NOT an examination. Office visit $199 Blood panel $499 !!! Mandates test you don't need. Simple blood test is normally $150 Unless you have money to waste and don't need a full examination I would avoid this one.

The excellent staff was terrific. Doctor King was kind, caring and took his time with us. I highly…read morerecommend Lakewood.

Dr.Ginman saved my Yorkie's life many years ago after spending $20,000+ in Seattle for the vets to…read morenot accurately diagnose her, we transferred her to Dr. Ginman who dx and treated her for months. Years later I can still email him and ask questions if needed. He's truly brilliant, caring and affordable.

This place is amazing. They quickly got our puppy in, he was having an allergic reaction to a…read morespider bite(we think) They had him checked, treated and checked back out to us within an hour. Their check in process due to covid is quick and clear, there's a transfer room you utilize and there's limited contact. Just really appreciated their quick effort and help, made our Turner feel better and his fur family's anxiety go away. :)

The only after-hours emergency vet clinic in Spokane. They are competent, caring, and super goddamn…read morebusy. My dog tried shoving his nose up a porcupine's butt and it didn't go well. Actually, the porcupine may have enjoyed it... I'm not sure. In any case, we needed some serious quill removal. We took him in around 10pm on Saturday night and they were pretty slammed. From start to finish it took a good 3-4 hours to get him treated and released. This isn't ideal, but totally understandable given the business they're in and again, the ONLY emergency vet clinic in town. Whatchagunnado? Total cost was around $700 which seems obscene on the face of it, but my wife (in whose opinion I trust like the stone-etched tablets of Moses himself) considered it quite reasonable given their service, skill and professionalism. They gave our dumb beast total wrap-around care, medicating him for pain and removing 50+ quills. My wife is in the medical field and is a pretty harsh judge of vets. She loved the docs here and found them both highly skilled, knowledgeable and efficient. This reaffirmed my own lay impressions. Bottom line? They did a great job and the service is invaluable in emergency cases. Cost is high, but not outlandish for the service.

Could you give a minus number.. what kind of place won't help a dog that is injured and escaped a…read morefire that is literally burning people homes down in your own town.. .. I've heard how bad your place is, in the past, how greedy but you are a business after all.. so I figured people can choose to go somewhere else but you know what? You are a business that people should avoid now.. because you have absolutely no compassion or even sense of the law... people please come to Hayden's pet emergency clinic.. best people ever!!

Terrible. Vets were great even though it was short staffed and felt rushed, BUT the office manager…read moreAmanda and front desk staff completely suck. Tried to get this billing issue handled at the time of appointment / in office but the front desk gal was far from helpful and let me know I would eventually get a call from the "Office Manager", Amanda. When they call to discuss any issue, YOU WILL TALK IN CIRCLES. Amanda started with "what's the issue" even though she had pictures, texts and a full email discussing my issue. She sounds rude, unprofessional, gives off "I'm right, you're wrong" vibes even though they admitted many times it was a miscommunication / misinformation given on their end. I didn't want a full refund, maybe a discount for the lack of communication on pricing SEVERAL times. Nothing to make it right. Just a snobby phone call. Not sure how Amanda is the office manager there let alone "helping other branches" in Seattle Do better girlfriend.

Dr. Emily and assistant Nikki were very helpful and supportive in a difficult situation with my 2…read morekitties and even called to check on them the next day. Office staff were very professional and helpful as well. Highly recommend Legacy.

They took care of my bunny Rufus who has dental issues. Though very very busy they try hard to…read moreaccommodate needs and scheduling and get things done to your satisfaction. Rufus responds great too everyone there. This is his go-to for all care. He is considered an exotic animal and their isn't much help for his kind out there. Top-notch, quality and greatly appreciated!

The providers her are all very good and have a deep commitment to healthy animals…read more I do feel like there is a lot of upselling pressure for the products in the lobby, and also that the prices here are higher than they should be. Still, these are great people and your animal will be treated with kindness, compassion, and knowledge

I took my Pom-chi, who I considered a daughter, for her yearly check up. They said that there was…read morean extended wait time. We go home and they called and said that the vet wanted to talk about Sadie. She had a lump on her jaw. We got everything taken care of. I told her that I wanted to be there since I watched her be born. The vet said no at first because of the chemicals they were using. I told her that I watched her be born. The excuse changed to she didn't want her staff to deal with me holding her during her last moment. That one denial was the hardest thing I've been through. I wish I could bill them for the year and half of counseling I had to go through. We had her cremated and returned to us. I get there to pick up her remains. I tell them that I was there to pick up her ashes and all they did was set the bag with her ashes and memorial box on the counter and went back to talking with one of the techs. I had been taking her there for almost 12 years and had nothing had no problems with her office. The experience we had with Sadie was beyond traumatic. I no longer refer her. I know that for a fact I'm never going to take another pet to her clinic.

I had to have my baby put down, the original chick who helped me there was horrible!!! I think she…read morewas a vet helper not a receptionist. Impatient and just plain rude!!! I hope someday she is treated the same way when she is going through something as heart breaking as this!!! And I hope someone posts it so I can see it!!!!! ZERO compassion!!!!

Completed their puppy package and have used them for boarding. Best puppy vaccine rates in town!…read moreAnd boarding went great too!

Staff was extremely helpful and did awesome fitting my pups in for an appointment at a short…read morenotice. The clinic is super clean and that in itself was impressive. Highly recommend!

They have had to help us with a few pets end of life services. Always calm caring and realistic…read more All of our other pets are so well taken care of here. 20 plus years

my dog was on hospice care for cancer. the day he needed to be euthanized they said they were to…read morebusy and would scheduke him late in the week. He didn't have later. these people do not care about your pets. they pretend while you are there but when it matters their true colors show throug. it's all about the money.