I came into this appointment feeling scared, vulnerable, and in severe pain. I was hoping for both…read morean immediate plan to address the intense swelling and pain in my face, and a long-term plan to repair a large septal perforation that's impacting my breathing and quality of life. Unfortunately, I left feeling completely dismissed and hopeless. The doctor was aloof and showed very little empathy. He told me only "some doctors" can do septal repairs and that he had never done one, making it seem like I just had to live with this condition. When I asked directly for any kind of plan or hope for resolution, he didn't offer anything meaningful. His only suggestions were a different antibiotic, icing my face, sleeping elevated, and a nasal swab that wouldn't yield results for 3-4 weeks--while I'm actively suffering. There was no pain management plan discussed--not even non-medical options that could help soothe or reduce the facial and nasal pain. The appointment was rushed, lacked compassion, and I felt like he just wanted me out the door. I was treated more like a problem than a patient, and it was clear he had already formed assumptions about me, which colored the entire interaction. This was incredibly disappointing. I came seeking help and was left feeling unheard and hopeless. No one in pain and distress should be made to feel like this.

One of the best things I like about this office is they are respectful of your time. You do not…read morewait a long time in the waiting room or n the exam room before you are seen. Everyone in the office was pleasant and courteous. I had my ears cleaned, had a hearing exam, and discussed options with Dr. Evans. I felt valued as a patient and will come back again next year for an annual evaluation.

After spending 4 years in Austin, I finally succumbed to the ridiculous allergy management that has…read moreto happen if you want to breathe. I chose this location because it's conveniently located by my home and overall, I've been very happy with the care I've received. The first appointment was long and arduous but necessary for the allergy testing and subsequently, all my follow-up, weekly injection appointments have been seamless. If doing immunotherapy (injections) you just walk-in during the posted hours, fill out a quick Google form, and get your shots. You do have to wait 30 minutes before you can leave and it can get busy so if possible it's best to try to plan your visit not during lunchtime hours when it can be busier. The staff are friendly and helpful and try their best to make you comfortable when in reality you feel a bit like a pin cushion. Overall, if you're an allergy sufferer and need support, this is a good option. I also have terrible insurance coverage but have been pleasantly surprised by the copays considering I do have to come in once a week for the immunotherapy.

It's been 5 years since I've moved to Austin, and my allergies haven't gotten any better. They've…read morebecome so severe that they often lead to infections lasting weeks. Despite seeing multiple providers, including an ENT specialist, I haven't found any effective treatments. I called to schedule a new patient appointment and was able to be seen within the week. I met with the physician assistant, Marilyn, who recommended a skin prick test in order to try one of the three allergy treatments offered. However, the test alone costs $700 with insurance/a deductible. As a short term solution, Marilyn suggested a steroid shot for the time being cautioning against its long-term use due to potential severe side effects (ie: ulcers, cataracts, and osteoporosis). The staff and providers were professional but not particularly warm.

I really like Dr. Dammert. I was referred to him for parathyroid surgery. Making an appointment was…read moreeasy, and I was able to get in pretty quickly from the time of the referral. My surgery was scheduled right away. I can't say enough good things about Flora, who handled the surgery schedule. An issue arose at the last minute with a cardiac clearance that threatened to cancel the surgery, and Flora worked with me and the cardiologist's office to get everything approved in time. Dr. Dammert explained the procedure and what to expect in recovery and patiently answered all my questions. He met with me before and after surgery and explained the results of my blood work. I highly recommend him and his staff for anyone who needs an ENT specialist.

I have seen Dr Dammert several times now and have found him to be very friendly, patient, and…read moreknowledgeable. He always takes his time and answers all questions. As my ear/sinus issue is not clearly defined, Dr Dammert is working with me to find something to minimize or eliminate the pressure I've been feeling for so long. This is way more than any other ENT that I have seen has done for me. I truly appreciate Dr Dammert and highly recommend him!

My cough wasn't getting better and decided to see a cough specialist to get it treated properly…read more Visited the clinic on a walk in basis and they were able to see me right away! Dr. Bianca was very knowledgable and took her time to ask a lot of in depth questions. She also explained the cause of my cough in details. Highly recommended if you have any allergies/cough symptoms. There are a lot of parking outside of the clinic. Staffs are friendly as well

This place is a scam. They diagnosed me with asthma. And now they want to charge me a new patient…read morefee every year to renew the prescription so that I can breathe properly. It's pretty Disgusting behavior by people who view their patients as a check and not people.

Dr Priyanka Gupta and Chelsea Nichols were very kind and professional in their work. Very…read moreknowledgeable and they did a great job in assisting me. They treated me in deep respect. The office staff were wonderful too. They rock!

Do not visit this office. I scheduled an appointment months in advance they stated my insurance was…read morecontacted. I asked about any cost outside of coverage and was told the insurance would cover, except the copay. Completed my appointment, which was completely insufficient. A month later I receive a call stating I owe over $400 since my insurance "misquoted" them. Now, they are threating me with collections because their office failed to properly apply my insurance coverage. DO NOT TRUST THIS PRACTICE! Go anywhere else! 1 star because zero stars are not an option!

I have a few different things that I was disappointed about…read more I am disappointed that I was made to pay for a visit to discuss test results when it could've been discussed with me over the phone. Also this was a follow up "visit" from my annual. I have had this experience before and I was never asked to pay for my follow up appt and I was told "it's a part of your annual, you don't need to. It's covered." when I asked at Lone Star Medical why I needed to pay for a follow up visit, her answer at the front desk was "it's $25 :)". So I was like whatever, just get it over with. But I don't think that was fair. On regards to the provider care, I was told everything was fine -many things were, but not everything. I caught a low level for something on my bloodwork and a high one that's been alarming for me for a couple of years now and my provider just goes "it's not bad". But I do have several symptoms of something "unknown" and "undiagnosed" things that aren't normal. The wait times when I was scheduled and fasted was insane. The lab provider was amazing! 5 stars to her. In all senses. Great at her work and she deserves a raise! Also, I had recommended a friend so she could have her annual visit and we both are new patients, however, they never ever called her back to schedule hers. Of course she ended up going somewhere else. I just wish this town would have better options that take insurance and provide caring care. Not business care. My provider, however, the great things I can say is that she has an amazing personality and made me feel like home while in the office visit with her. However, communication after my appointment didn't meet my expectations.

I have been going to Lonestar Medical for over 10 years now…read more While no one really enjoys going to the doctor, Lonestar Medical makes it a breeze. I see Dr. Jay Gruhlkey and it is always a pleasant experience. You really have to appreciate his professional, yet laid back jeans and a button up shirt and cowboy boots, approach to medical care. He has never steered me wrong, and his bedside manner is outstanding. Listens to your issues, does not judge, and explores all options to treat your issues. Highly recommend him. He is hard to get in to see, but if you have time to wait, definitely try to.

Our experience while there was fine. However after the appointment come to find out they're not in…read morenetwork even though I verified with them before booking the appointment and even right before we went back I made sure. I asked my insurance if they were in network during the appointment and then by the time they got billed weren't in network. They informed me they haven't been in network for my insurance since 2008.

Very nice people working here and I never wait more than 5-10 mins to get called back. I can…read moregenuinely tell they care about their patients. They go out of there way to help patients with no insurance receive meds for free.