I've had two recent very good experiences with Karan at Horologio. I had been looking at a…read moreparticular Glashutte for some time, and wanted to check it out in person. I happened to be in Vegas for a work event and stopped by. They had the exact watch/face I wanted, Karan was a true pleasure to work with, and I bought on the spot. A couple of weeks later, there was a particular watch I wanted to buy my wife for our anniversary, I texted Karan and he happened to have just that watch in stock. I needed some special handling with the shipment, and even though he was out sick, Karan made it happen flawlessly. I've purchased watches at stores locally here in Silicon Valley, and no purchase matched the service I received at Horologio and specifically from Karan. Not sure why I would ever buy one locally again, when I can get anything I want overnighted from Horologio. Karan was an interesting and very knowledgeable person and if I lived in Las Vegas I am sure I would stop by the store regularly. I recommend 100%!

Where to begin...? I have bought several -- 3 -- luxury timepieces from this store in Las Vegas…read more Nothing special comparatively but they were significant for me. A Tudor and Ulysse Nardin for a milestone birthday and an Omega Speedmaster for my father's 70th when he visited from out of town. All 3 timepieces were purchased from the same sales associate. This associate had worked for the boutique for 12 years. He held himself to be many things, liar wasn't voluntarily advertised but turns out to be the best description I can offer in arrears of knowing him. The shortest version I can present is that this associate -- who has been terminated "having nothing to do with my complaints" (sure) -- presented himself as a person with immense "professional" connections to difficult to procure brands (Rolex, patek) and offered to take a deposit to facilitate the near-immediate purchase of a watch I was already on several AD waitlists for. He alluded to the fact that this was through his employment with Horologio. Two years later, in realizing this was clearly a scam. I solicited help from Horologio ownership/management, Christine Sidoris, who wasted roughly an hour of my time to tell me nothing more than, how stupid could you be? And, I'm not sure how we could possibly help. We've recently terminated that person so there's nothing we can do...etc My suggestion was that she might do a better character analysis when appointing someone to running a luxury watch boutique for a dozen years. The probability that I am 1 of what she described as "thousands" of repeat patrons to be solicited to a scam by a person representing themselves to be a representative of this boutique is negligibly above 0%. There are so many great boutiques run by reputable ownership that can reliably stand behind the fine watches they sell. In 3 purchases, I have had problems with 2 -- 1 is never worn so it'll difficult to go 3/3. I asked for help warrantying a strap for a Tudor and you'd think I asked for a refund and buffet coupon. I will give Christine credit for following up. I'm near certain it was to prevent the reputational fallout of my reporting the full details of my experience to the BBB and Las Vegas Police. Also, it's been a while since a stranger treated my ASD as handicap, but that was a fun twist as well. Steer away -- this is a hornets nest of headaches and they act like they're the last shop selling tap water in the desert.

When you're willing to indulge in the finest of Horology then Watches of Switzerland is the place…read morefor you to drop some coin. I've been coming for over 10 years & 10 watches later I keep coming back. Now here's my journey ! Rolex at The Wynn Hotel was where I felt the need to splurge and treat myself to one of the finest time pieces on the planet. I was looking for watch that reflected my personality, arrogance and desire for the finest things in life. Located in the causeway at the Wynn Hotel shops is where I walked into for that experience on the way to lunch. Upon entering I was greeted by a gentleman named Qusey ( BTW he didn't give me the stink eye since I wasn't in Wall Street 3 piece suit ) and asked if he could assist me. I said give me a moment to gather my thoughts and he obliged. After 5 or 10 minutes of eyeing my choices I then asked for further assistance. I pointed to 6 watches of my desire and he laid them out for me. One by one I tried each watch one on and till I decided on two that I would want. I snapped a few photographs of each watch on my wrist to help decide which timepiece was for me. After much deliberating I made my decision and settled on the GMT Black Dial. Great for everyday wear and yard work. My next indulgence a few months later was Da Bling watch an 18K Gold with diamond crusted bezel DAY DATE, and damn it looks spectacular. My 3rd piece was a steel Daytona 3 weeks later from Qusey. I'm so happy with my choices and the service I received. Just a note Qusey causally mentioned to me that if he shipped the watches to my residence so I could avoid paying the sales tax and he would provide free shipping. Well, that was it "Cha Ching" he made a sale and now I have 3 new Rolex watches for my collection. Now that I'm a player they move you into another room for some personal pampering while they fit your watch, offer you a beverage, kiss your a$$ and yes take your money. Qusey gave me all my paperwork and thanked me for my patronage. I then shook his hand and shared my thoughts on his professionalism and kindness. Now it was off to lunch with a huge smile on my face. Now the next day the amazing guy texted me a "Thank You" which was appreciated. In this day and age Qusey proved customer service still alive and well. You're the best my friend. We remained friends and purchased several other pieces from him over the next several years. It's unfortunate but Qusey has moved on but yet another mensch took over my account and that's MANNY.... He's taken over and became my new AD and has acquired me several new time pieces for my collection. Recently for my birthday recently he was able to get me the coveted ROLEX GMT ( Red / Blue ) bezel aka "THE PEPSI" and this year " I GOT THE CALL " for a piece I waited 5 years for and that's the ROLEX OYSTERFLEX DAYTONA named " THE GHOST " ... It touched my heart he got these for me and I'm forever grateful for Manny and his professionalism, he's a good man. I look forward to many more years of working with him & Watches of Switzerland. For those of you wanting the most exquisite watches on the planet stop by and ask for MANNY to hook you up. With Rolex this is the absolutely the memorable shopping experiences I've ever had and everyday I look at my wrist I know it was worth every penny I spent at Watches of Switzerland. And yes I have my eye on a another new time piece in which I shall purchase from here again.

Tim Gotzinger is the manager and he's been nothing short of disrespectful. Extremely condescending…read more Wouldn't even answer any questions. His attitude was absolutely not befitting of Rolex. He acts like we don't even deserve to own a Rolex, let alone even see one. Very short on the phone and very rude.

I've purchased four Omega watches from this boutique, and Yi was my sales coordinator for all of…read morethose purchases. My most recent purchase (Grey Side of the Moon) was done online and via phone conversations with Yi. I wouldn't trust many people with this sort of transaction but Yi and the Bellagio Boutique were fantastic. She made it easy and completely trustworthy. It has always been a great experience and I'm already looking forward to working with Yi again!

I had an outstanding experience working with Yixing Wang. Since my purchase was handled entirely…read moreover the phone, trust and communication were incredibly important and Yixing exceeded every expectation. She was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. She took the time to answer all of my questions, made me feel completely comfortable with my purchase, and never once made me feel pressured. Her honesty and attention to detail gave me total confidence every step of the way. When my Omega watch arrived, it was absolutely perfect. It was exactly as described, beautifully presented, and exceeded my expectations. It's clear that Yixing truly cares about her customers and takes pride in providing exceptional service. If you're considering purchasing a luxury watch, I cannot recommend Yixing Wang highly enough. She made what could have been a stressful purchase feel seamless, trustworthy, and enjoyable. Thank you for such an exceptional experience!

After almost 2 years of waiting, I finally got my dream Rolex from Rolex Boutique Wynn, and I truly…read morewant to thank Lejla Maslesa for making the experience so special and memorable. Throughout the entire journey, Lejla was always warm, professional, and genuine. Even during the long wait, she never made us feel forgotten, and her communication and kindness really stood out. What made this moment even more meaningful was receiving her call around Mother's Day -- it honestly made the occasion extra special for our family. Moments like this are why people remember not just the watch, but also the people behind the experience. Thank you again, Lejla, for helping make this dream come true. We truly appreciate you and the wonderful experience at Rolex Boutique Wynn.

Every time I come back to this place, I'm impressed with the personalized service. When I got my…read morewatch back in September, Manny took really good care of everything. We sat down had a chat about thinks, he offered drinks and just gave all around great service. He gave me his personal number and when I needed some maintenance he just let me know when he was going to be in and I showed up and he took care of my issue while I sat there and had some of their great coffee. Go see Manny and upgrade your watch!

I was there just to look around and see what the shop looked like. I was surprised to see that the…read moreshop was around 4'x16' rectangular glass enclosure that showed almost everything they had. There was an elder man and I suppose his wife that were smiling and waving us in when I opened the sliding glass doors. He was very nice and knowledgeable about his craft - telling me about some of the watches that I pointed to and even offered me great prices. Even though I told him I just wanted to see the place because of great reviews from others he still took time to tell me about an Omega I was fond of. When we left we left them smiling and went on our merry way. I like meeting good people - it doesn't happen that often anymore. Sigh.

You need your watch fixed? This is the place. Don't let the tiny space fool you. The guy is fast…read moreand honest. You'll spend more on a bet than this guy charges to fix your watch.

Over priced vintage watch options. Not surprised based on its location. Sales person was extremely…read morenice. Somewhat knowledgeable.

RUN DON'T WALK to Twila!…read more When you do ask for Josie as she is the MOST AMAZING JEWELRY ASSOCIATE EVER! She is so kind, helpful and will help you pick the most exquisite ring, bracelet, necklace, earrings or watch. Her honest opinion is genuine and for that I will ONLY buy my pieces from her and Twila Jewelry! I hope the owners of the store gift or reward her with something extra as she truly deserves it! Her care, joy, kindness and sweetness is beyond perfection in an employee! THANK YOU SWEET JOSIE! I ABSOLUTELY LOVE my new ring!

Aaron was bar none, the best jeweler I have been too. Reason being was his honesty. When you're…read moredealing with jewelry or cash for your belongings you need honesty and education to make your best decision and feel comfortable. Aaron did exactly that. Anytime I need help or information moving forward regarding this industry I will be coming to him. We built a great relationship in a short amount of time and I can confidently recommend him to anyone in the space of Jewelry in general. Thanks Aaron!

Aaron was great and approachable! He gave me the best deal in town for my old wedding ring. He was…read morefair, polite, and personable. Definitely a must visit if trying to sell your old jewelry.

I had an amazing experience at Rolex thanks to James. From the moment I walked in, he was kind,…read moreattentive, and very knowledgeable. He made me feel comfortable, took the time to walk me through the different watches on display, and provided outstanding service the entire time. You can tell he genuinely cares about creating a great customer experience. James is number one -- highly recommend asking for him!

It's always a good time browsing Rolexes, but purchasing one is a whole different level of…read moreexcitement. I recently had the pleasure of working with Qusey, and he is easily one of the most personable Rolex representatives I have ever met. I have interacted with quite a few over the years thanks to my love of watches, and Qusey stands out in the best way. He is not only incredibly knowledgeable about Rolex timepieces, but also has a deep appreciation for Las Vegas history, which made our conversation even more enjoyable. After trying on several models, we discussed a few dream watches. To my surprise and excitement, Qusey was able to help me secure a piece I never thought I would have the opportunity to purchase. I have been a customer here for years and waited a long time for the watch in the photo. But let me tell you, it was absolutely worth it. If you are a watch enthusiast or even just curious, I highly recommend stopping by. They have a beautiful selection on display, and while every model likely involves a wait, the experience and end result make it all worthwhile.