Horrible company. Refuses to answer emails or phone calls. Phone calls always go to voicemail and calls are never returned. Emails or routinely ignored as well but every month they send out bill for the monthly dues. Was told by Lennar when I bought the house that AAM (the HOA) would keep up the front yard. This has not been the issue and had to file complaints with the city multiple times already. They refuse to even consider providing the services that promised. Stay away from AAM LLC and Lennar both unscrupulous companies. read more

Billing department is horrible. There are times when I have not received a bill until close to the due date which doesn't give me enough time to mail a check. Their response to this is that they offer payment online but you have to pay extra to pay online. I had a question about a charge on my bill and repeatedly called, emailed and mailed letters with my payments with no response at all. It took me close to six months just to get an answer and even then I had some major communication issues with them not reading the whole message, responding to only part of what I said and answering questions I wasn't asking. Very disappointed in the billing department and overall management of AAM. I will say we recently got a new community manager and I have seen some improvement with him but overall I still am not thrilled with the company as a whole. read more

Warning! This company should be shut down. They are horrible. Don't follow any rules. Rookie site managers, let things go that should be handled and get out of hand. Then try to back peddle and the residents get screwed over. They run the board into the ground with ill advice that costs the association. Thousands of dollars and then deny what they recommended. They will tell you their employees have years of experience, must include their potty training. Lie and lie and lie. Don't even bother interviewing them, just a waste of your time and that's exactly what they do. Waste your time. And cost you money. Too bad you can't leave a -0- star rating. Crappy employees equal crappy company and I'm being nice. There are other companies to consider first, if you aren't satisfied with one of those, consider going without before you sign with these people. And...if you want proof of it, I can bore you with hundreds of emails. read more

I looked up AAM today as I have had to put up with this terrible company for the past few years. I am relieved, yet saddened, to see I am not the only one who finds this company reprehensible! I told our Condo president that they needed to be fired. They certainly pick on residents for the smallest and stupidest thing but will not do any work needed for the community or to assist residents. When they do something, it is so small and insignificant, yet they act they this is such a big deal - like changing locks on all of the gates - when real work is needed such as fixing roofs and replacing people's skylights, get rid of mold, etc. 1.) Barking dog - new neighbors moved in with two large dogs that exceeded the HOA rules. They barked from early morning until late at night. My neighbors and I filed reports every two weeks for 6 months like we were told. Nothing! I couldn't watch my TV as the dogs barked and they were loud! My neighbor that lived below these people is confined to a wheel chair. She had to endure the barking, the dogs running from the front to the back to the front of their unit at all hours, etc. My other neighbor had suffered from a heart attack and couldn't rest. Her blood pressure was through the roof. AAM? After 6 months of complaints, my neighbor called and was told that it was "too bad". The dogs were supposedly "emotional support animals" and we had to "deal with it!" I finally threatened a lawsuit. One month later, we finally had some improvement. 2.) Roof damage/Leaking Skylights - We were all promised two years ago that our skylights were going to be replaced. Most of us have leaks when it rains. Some people have mold. Still not done. I had roof damage from the major storm in July 2018. I've written about this, called about this, and wrote and spoke with to the president of our condo about this. Nothing! Almost one year! I was also told that our condo association is talking to a lawyer about what type of roof repairs they are obligated to pay and what we, the condo owners, are to pay. They want us to pay for our own skylights to be replaced, for which are part of the roof. Yet we were told in a newsletter two years ago that these were going to be replaced! A legal precedence has been established, but they don't want to do their job! 3.) Rude and belligerent service! A.) Last November, I found out from my plumber that he needed to come back and turn off the water for the condo building in order to finish the work I needed done. I had to go to the president of our Condo again as I couldn't get any response from AAM. They never answer their phone and the voice mail is always full. The witch assigned to our Condo complex called me and reprimanded me three days later! She complained that she didn't have my telephone number after our president called her and told her to call me. I told her it was with my information, along with my email address, in their system. She then told me, "But it isn't in MY system! On MY PC!" Like that is my fault? She then told me off that it was the day before Thanksgiving and how dare me wait this long, blah, blah, blah, and that I should have just hired the first plumber from 4 weeks ago and paid him twice what the plumber I hired was charging as I was being the inconvenience to my neighbors! B.) My neighbor, the one that had a heart attack for which they did know she recently had, had the audacity to come to her home and loudly tell her off about how her back garden was in violation of HOA rules! I live above her and heard every single word! And, my doors and windows were shut at the time. Her garden is beautiful and has been there for almost six years. Now, all of the sudden, it is in violation and this witch demanded that she pay to remove all of her flowers and shrubbery. It is beautiful! It is well taken care of. And, it faces the back of the property for which no one else can see it. My poor neighbor became so upset from this witch's verbal assault that she had to scream and slam her door on her! She had to spend the next few days in bed as her blood pressure went sky high because of this witch. I don't think they know what the word, "professional" means. They think they have the right to throw verbal assaults at us when we are the ones over-paying them to sit on their behinds and act like stupid, impetuous brats! I could go on with how bad this company is. I agree with the many other people that have made comments about them - this is one company that shouldn't be in business. They charge us almost $300/month in fees for very little service. It is outrageous! read more

This is a fairly new management company to our community. We had the nicest and hardest working neutral manager, Laura Tannery, which the Board replaced. Now we have a new manager and this is his latest e-mail in an upcoming election. I am surprised that this man sent out an e-mail which changes the voting process which was all mail in ballots in by November 1st or voting in person on November 8th. Has anyone dealing with AAM experienced this? It is a first time for our community and I am very shocked. I am sure a quorum has been reached so why a change in the way the homeowners can vote???? No discussion on this issue with the community .... The election process was rushed when a homeowner hired an attorney for a recall process, very few days for people to volunteer... now this change... Rating three stars because the previous manager, Laura Tannery was exceptional. It would be a 5 star if she was still at our community. If you have experienced this with AAM or any election ..., can you please send a message? Here is the e-mail the latest manager sent: Good Day, 8 Biltmore Estates Condominiums is just 11 days away from our Annual Meeting and Election of three Directors. Due to travel schedules and multiple residences, some of you may not have received your Ballot. I have attached here the Notice of Meeting, Profiles of the six Candidates, and a 2018 Ballot for your convenience. Ballots may be delivered electronically by fax or email. Fax number at the AAM main office is 602-870-8231. Ballots received in the AAM office by fax or US Mail are messengered to me weekly. Or you may scan and email your completed ballot to me at jturchan@associatedasset.com. I will see that it is counted toward the results. If you are planning to use US Mail to deliver your Ballot, please be mindful it must reach the AAM Offices by Nov 1, which is Thursday of this week. If you have any questions or concerns, please call me at the number below. Jim Jim Turchan General Manager 8 Biltmore Estates Condominiums 8 Biltmore Estates Drive Phoenix, AZ 85016 jturchan@associatedasset.com read more

This company is terrible at communication. I have called and left voice mails for 2 different people, one a manager. I have sent emails 3 times. I tried to contact someone on the executive team. No one has responded in more than 4 weeks. I do not know how they stay in business. They also do not know how to conduct a proper HOA election. read more

Worst community management company that I have ever done business with.. The company is a classic example of the left hand not knowing what the right hand is doing. Each "manager" seems to come in without any knowledge or files of permits or community rules. The community "manager" asks that the residents be their "own advocate" to have when it comes to AAM incorrectly ticketing the home owner. They will fine you and take for ever to fix it and never call or email you back... it is like they are making it as difficult as possible to get your money back from them. I bet this tactic works and that some people will just let them have the money since its impossible to get ahold of them. You could have a permit accepted 5 or 10 years ago questioned and then told "its under review".. how do you ticket a person for something that they have had a permit for and that they have had the permit for close to a decade. Does it take 10 years for a permit to become final? I pray that my community finds a better company to do business with and that AAM cleans up it act and properly enforces the rules instead of doing the inconsistent job they currently do. read more

I am only giving them one star because that is the least you can. If you read there reviews... you should run.. and run fast. Worst hoa experience ever... I own two different properties with the same property management company... what is the odds. They put all my payments on one property... then put a lein on my other house. After a lot of research on my part got it all figured out..... not an apoligy.. in fact they were quit rude. They sent me an email.....and I quote.... lein has been released. There is a credit on your account. What a joke. read more

I'm sure a disclaimer would be expected by those who don't like HOAs and property management companies. My worst nightmare is living in a community without standards. There's my disclaimer. I love AAM. They've managed the community where I live for the past 6 months and, what a difference! All I know is what I see, since I'm retired and not socially active. The whole tone of the community is much improved, some of the worst examples are selling and moving on. People are painting, pruning, hosing down, generally cleaning up their acts. Misty Morgan is our property manager. She seems excellent in dealing with hard luck cases. read more

I recently moved out of a community managed by AAM and they did a great job. They provided exceptional customer service and were always very responsive to our needs. I highly recommend them. read more

When I moved in to my third floor apartment, I had ants crawling up from the bottom level. I then saw giant beetles crawling all over the complex, and contacted AAM to see if they could have exterminators come through. Their response to this was that bugs inside my apartment were mine (or the homeowner's) issue. It wasn't a big deal that I had to take care of it myself, but generally they seem to take a tone of 'this is your issue, not ours, and please stop bothering us.' They're also lightspeed quick to tow cars with no pass. I think they care more about the money than the people that live there. read more

HOAs are usually a pain, but this one takes the cake Mountainview Ridge. This company is a joke. We got a notice of a fine for weeds. First time I've ever seen anything in mail like that, usually got warnings first. No warning, no anything just straight to a fine. Even on there own website the pictures they took was dated with the fine letter, nothing before that, which if they sent a warning there should of been something, but nope. Absolute joke and on top of it the weeds were ground level with one 6inch weed. Oh also we have landscaper come out every month and spray the weeds, but who cares about that!!!. But hey I guess to them that is the equivalent of having a broken down car in the lawn and oil leaking everywhere while drying my laundry out front lol. Seriously cant wait to sell the house and be done with them. Run away, they are crooks we have I think 13 houses on 1 whoppin street, they collect approximately 100 every month. Now multiple that yearly=15,600 a year and in 5 years 78,000 wtf. Yeah the couple trees and bushes with the tiny piece of grass must be made of gold. Oh but wait theres more if you try appeal it, it will just get over turned. So if you cant get this over turned then forget about it. Guess they need more money! read more

Never had an issue in regards to the property, but when it comes to talking to individuals at Customer Service they are the absolute worst. Was promised a late fee would be waived because they didn't process a payment before Sunday. When I called back after I was assessed a late fee, there was no notes regarding our conversation, and received an attitude from Shankya(I think that's how you spell it) patronizing me and talking to me like I'm a child. If I never have to speak with them again, my life would be a lot easier. read more

Should be 0 stars. Yes ZERO stars. This so called company is so inept and rude they should close their doors forever. They completely screw up billings. Then when it is supposedly corrected this person doesn't tell that person and they file liens. NO COMMUNICATION! They don't return phone calls. read more

The worst HOA management I have ever dealt with. They single-handedly made me want to sell my property just to get away from these nightmare of HOA that is like from a bad movie. From constant nagging of the craziest things, and then they nickle and dime you and give you outrageous fines over anything they can. Through a auto billing error that they never attempted to notify me of, and if were not for the Sheriffs leaving a notice on my property the week prior of intent to sell my property; I would of never known they somehow took a past owed balance that was little over 1k and turned it into 10k+ debt that they legally tried to seize my property over. A legal scam artist, that can take your property faster then the State Property Tax can! AVOID BUYING A PROPERTY THAT IS MANAGED BY THEM AT ALL COST. read more

Received a letter from Sandra Smith stating we were not in compliance with the Lakewood minimum requirement for a tree in our front yard. After having lived at our property for 31 years we never received a complaint until Ms Smith came along WE do have a palm tree in the middle of our property and after 6 phone calls Ms Smith as failed to talk to me about it . I know there mo the refuse to talk to you then asses your property with fines and legal fees, Please stop using this company . nothing but a modern day mafia. Fire them now . read more

AAM is the worst HOA company ever..!!! Their communication within their own office does not happen. Have stopped in their office, left messages and sent email to our HOA manager, and every time didn't receive a response back until months later. They act like the homeowners are ignorant, when if fact AAM property Mgr's lack the skills needed to be in such a position. They must have self esteem issues and don't have any power in their own lives so they feel the only satisfaction they can get is screwing with homeowners. Take the homeowners advise. If you can't perform the job professionally, just quit and save us all the time and aggravation..! read more

If I could give zero stars I would. This company is completely inept at managing an HOA. They collect our monthly fees and do the bare minimum. There is minimal attention to the landscaping but never do they come through and clean up litter or debris from wind storms. We have a walking trail behind the community that is over run with 4-wheelers and dirt bikes, to the point that it is too dangerous to use for walking, running or biking. Twice we have been nearly hit by vehicles. Calling the police we hear, until your HOA puts up signs we can't do anything about it. Call the HOA and get empty promises that there will be signs by the end of 2017, with in the first few weeks of 2018 yet still no signs. Now they have raised our monthly fees without any input from community members. This is the absolute worst company to deal with. If I knew they were this bad I would have found a different community to buy a house in because they are making it unbearable to live here. read more

Have been chasing overpaid HOA fee and asking for refund. This company never returns any calls or emails. Not sure why this company still in service. Very bad service and unbelievable the worst company ever.... read more

Buyer beware! When my mom passed away what little money was left to me. I wanted to invest. I worked at Sunhealth organization. AAM/Hoa yearly dues booklet went to my apt address where I moved from. AAM kept sending back my payments to the bank then adding major fees even while the bank IT where in the process of investigating and communicating with AAM. The findings were that AAM was processing extremely late or not excepting the payments. The bank had proof. After seven years I was not able to resolve the matter. It was emotional abuse. I was forced to move. I lost my retirement and my son lost his inheritance. No stars. Who does that! read more

After three and a half years of living in Heritage Point (Tolleson), watching the neighborhood deteriorate, I decided I couldn't stay there any longer! AAM is only interested in collecting dues from residents, not in doing the job they're being paid to do. read more

I have been a homeowner for 30 years in Az. with 4 different HOA. This is the worst yet. Moved into Remington Heights in Queen Creek in August 2016. This company sends the bill out the day before it is due and then charges $15 late fees because I can't get the money to them. I call every single month to get a correct bill amount and they give different information than the written bill. On 12/31/16 they give me a $50 "demand" fee in additional to the late fee even though my account is current. Customer service is horrible, when you call to talk to a live person, they refer you to a computer system to file complaint. I wish I had never bought into this Lennar community without researching the HOA first! Run Away! 1/27/17 read more

Worst customer service ever. What am I paying you for? We have issues with the landowners behind our subdivision. Trash everywhere. *I* pay for the tree-maintenance in front of my home. And when I call to question these things, 98% of the time I never get a response. But if you skip a payment... OMG! Late fee, demand fee, bitching fee... It all about the dollar, not the homeowners. Most homeowners in the neighborhood seem to think that we can't get another HOA, but I have been slowly educating them. We need someone who looks out for the homeowners, not just takes our money. AAM is a Joke. read more

If a zero-star rating was an option with Yelp that would be exactly what this company deserves. Just look at the amount of negative feedback on this site or a few other sites for that matter online and you will make your own assessment. Having been under their pointy and scummy little money-grubbing fingers for more than (5) years; I've decided we've had enough as owners and I'm pushing back like any right-minded individual should. Without boring you about each time we've had to endure some level of "customer service" by these imbeciles - trust me, these people at AAM can't see past their own two feet, even the executives, and even your so-called community appointed board members. If you have problems with your CC&Rs they have canned responses written by their corporate office each time, there is so called violation. So, when the talented person they have in the field takes photos and writes down a potential violation - they all work as team and only see dollar signs on your property as a result. In other words, there's no second guessing or knocking on your door like a real neighbor should. They hide behind their little low life clipboards, desks, or cars and look for all signs of dollars - these people can care less about you as a human being. Almost forgot to mention, the absurd amount of turnover at each community. There's no stability when it comes to changing management - people either leave or get fired because they end up turning human or make an accurate judgement call on behalf of an owner. It's certainly rare you find a community manager/team that stays in place for more than 3-6 months at a time. Case and point, I myself being in the industry for some time, real estate developers only choose this place because of how well their associates are maneuvering CC&R violations not because they have any thoughtful or real management practices in place; they are a low-cost leader in the industry. CC&R violations are black and white to AAM - there is no gray area and all your concerns as an owner are met with templates and corporate/legal jargon structure like I described above. If you think there is any drop of human decency to this company think again - and if you buy a home and have a choice between community management please run as far away as possible from this company. read more

This is the worst company ever!!!! My next door neighbor built a pergola right on top of our wall, didn't finish the side that faces my yard and has a tarp for the roof. I contacted the HOA a year and a half ago and they have done nothing even though this neighbor violated multiple guidelines for permanent structures. This company brings property values down...DO NOT USE THEM!!!! read more

This property management company is horrific. In my humble opinion it must be run by crooks who have no moral values, character or ethics. They are notorious for outrageous fees, lack of willingness to work with the homeowner on fees and even charging the proper fees to the proper individual. They have charged my account fees so many times for cars parked on the street that don't belong to me, garbage cans being visible that don't belong to me and so on and so on and at times refuse to waive the fees that they have inaccurately charged! To top it off, they work with a law firm that is equally as terrible. It's as if this property management company is in cahoots with the law firm in order to keep each other afloat. DO NOT CHOOSE THIS COMPANY!! If you are a home owner who is having problems with them REPORT THEM! They should not continue to function using these type of unethical practices! More people need to call them out! read more

Worst co to have handle HOA our fees keep going up yet property is looking worse and worse. Any time there are issues the Hoa dsnt want to take care of it. Pay 170 a month for them to take care of grass wtf?? That's it nothing else. Everything I was told they take care of when moving in nope the co seems to think it's not on them read more

AAM and Michael Munroe are the worst I have ever had to deal with! There are homes that have trash and weeds growing out of control all around us. What they chose to write a violation on you ask, two of my husbands truck tires were on the rocks about an inch next to the driveway (they took a picture of it) said I had to replace and repair the rocks. I called to say they were not damaged and nothing had to be replaced or repaired and Michael Munroe said to me "he guessed HOA's were not for people like me" read more

In the last year I have been contacted by Chaise (Customer Care Representative) stating that they received my payment check for the HOA dues but it came in damaged from the postal service and that I needed to send a replacement check. The first time I didn't think anything about it and sent a replacement check. A few months later when I received my second call from him once again stating that it came in this way from the postal service again requesting a replacement check for the month. I told him then, that I have serious doubts that the postal service is damaging my envelopes but that I would send a replacement check for the second time. The third time came this month and I had the displeasure of speaking to Chaise once again. I was finally irritated and I told him that I send in my payment every month in the small envelopes provided by them showing their address in the window. My checks are business size and that they and NOT the postal service must be damaging them when they open the envelope. He suggested that going forward I send my payment to another address that he provided me. I said no problem but please send me back the damaged check for my records.I had never requested the damaged checks be returned to me in the past but now that it was going to be the third one and I did not put a stop payment on any of them due to the $35 per check my bank would charge me. I was concerned that they might somehow be processed by them at a later date. Chaise personally told me that he put the damaged check along with the coupon in an envelope and will mail it back to me. When I received the envelope and opened it the only thing that was in it was the monthly coupon voucher and NO CHECK!!!!! I emailed him and told him that he lied to me and didn't send me the check like he stated that he did and that he is incompetent at his job. He responded that he sent both the check and the voucher in the envelope and from now on consult with his supervisor. His supervisor Kelly (a real piece of work) actually had the nerve to email me and say that she was in the office and personally saw Chaise put both items in the envelope, and that is all she has to say. If they both saw the check being put in the envelope and I received only the voucher WHAT HAPPENED TO THE CHECK ????DID IT JUST EVAPORATE!!!!! Liars!!!!!! How dumb do they think that I am? and why would I even be asking for it if it was in the envelope? This is a classic example of a supervisor that lacks HONESTY AND INTEGRITY and also covers for an incompetent employee. If they would have just sent me my damaged check this review would not have been necessary. They probably don't give a crap anyway. It bothers me that I help to pay there salary's and I get this kind of treatment and get nothing in return. They are working for us the Homeowners, I am a customer with a legitimate complaint and they blew me off. DON'T TRUST THESE TWO IF YOU HAVE ANY CONCERNS WITH THIS COMPANY ASK FOR SOMEONE ELSE!!!!!! After reading all of these reviews I can see why they have such bad ratings. read more

I recently purchased a home that was sold by DES Holdings. If you ever have to deal with this company don't walk RUN away. They sell substandard almost unusable homes that will cost you thousands of dollars to fix before you can even start to live in them. They promote them as updated. Examples of repairs that have had to be done to my home are: They relocated the washer and dryer and didn't connect the new dryer outlet to the electrical panel. The drywall repairs that they made will all have to be textured over due to poor quality as you can see where all the repairs were done. They only updated anything was absolutely necessary and then only to the extent that it might work one or two times correctly and then will stop working. the electrical contractor that they use for electrical work doesn't hook up outlets correctly. We had oversized breakers and undersized wires in the fuse panel on the house. Also the electrical contractor will send out apprentices to perform electrical repairs without the licensed electrician present. they also spliced aluminum wiring into copper wiring for one repair. And when you contact DES holdings ( if you can get ahold of them ) to discuss and come to an agreement about fixing the problems they basically just blow you off. I will never do business with them again and would advise anyone else not to do business with them read more

Actually, should be 0 stars. They are great liars and their vendors look, act, and perform like slobs. Horrible work! They dirty my clean porches. Yet across the way is a mess and they don't bother to clean that area! Just today one landscaper walked up and down sidewalk along my unit, 3 bldgs, turning blower on and off while not really doing anything. I have a recording of the beginning of their harassment screaming at me that I'm just a renter. AAM Rep says she and my Broker landlord (KW) not doing anything unless I provide them a copy of the recording! Redoing pavement and I woke up to black dust all over my porch, but no other porches experienced the same. AAM Rep says landscapers weren't there. No, but their pavement vendor was here! Still denied responsibility! Sent fine for failing termite inspection, when I did not. Oh that's their horrible vendor at work. Think they come in to look for things to steal! Very deranged and dishonest people and slobby vendors! read more

worst company ever or perhaps it the people who they employed. their clients are not valued, the community manager is not proactive, she sent us an invitation for a zoom meeting on september 9, 2020 and she was not present. we run the meeting by ourselves because not even one representative of aam was present. we'd been reaching out to the administration to complain about our community, from trimming the trees since the leaves are all falling off and touching the ground especially at the park, trash are everywhere due to homeless people hanging out at the gazebo but to no avail. grasses are tall but if these are only at our front yard/backyard, the company would send us a letter of violation automatically. we had been requesting to add more lights especially where all these homeless people are staying but we were told that is too expensive. the hoa fees are continuous but do not give us good in return. the sprinklers are all broken. read more

IN Canterra at Squaw Peak, Tyler Wing is our property manager. He has been very responsive to my needs, I think he is highly qualified and an asset to our community. As in all communities there are always those few persons who constantly cause trouble, Tyler handles them very well. He tries to keep our board on a business level in their dealings with homeowners and vendors, I'm sure he has a problem with that in our community. I hope he continues as our manager. Maureen Reid read more

I have been a home owner for 4 years and AAM is the management. They are unresponsive. If I'm being honest, they are incompetent. It takes 4+ weeks to change bank account information to pay your hoa dues, they will not call you back, they enforce rules sporadic and objectively, there is a revolving door of property managers, and my most current issue is a water leak on a Sunday that is effecting 4 units and in the garage (a common area the hoa is responsible for) and they will not send someone else to look at it. They said to work it out with the owners. Unfortunately the owners rent their units and are unresponsive. It is clearly an HOA issue and the community manager, Tom Gordon, will not even give me the courtesy of at phone call. He is hiding behind the answering service whom has hung up on me 3 times rather than come up with an appropriate after-hours solution to an unidentified water leak amongst at least 4 units. This is only the latest issue, the few times I have had to contact them they are incredibly unresponsive and disappointing. Would not recommend. Ever. read more