Excellent customer service , entire staff is friendly and very helpful, and they take their time…read moreexplaining things to make sure that you understand! Very care driven team and office!

I have received dental care here for several years and have always had positive experiences. There…read moreis ample parking and the facility has easy access to any in western Belleville. The staff is very friendly and helpful. I recently changed to a different dentist because of difficulties getting an appointment with a hygienist. I am starting over as a new patient with a dentist across the River and will be seen a month earlier than if I stayed.

Always a pleasure to bring my brood here. They handle my eldest-who's the most difficult- with ease…read moreand patience. Always ready with a smile and warm greeting. Quality care with amazing results. My kids love going to the dentist now!

Not sure where to start with this review! We were overly excited to take my son to this dentist…read morebecause it's very kid friendly. The office decor is super kiddy and very colorful. My son who's very shy and attached to us (parents) wiggles down and went to go play with other kids which is shocking to us a bit. So that's the positive side! Ok, now here's my mistake. Our dental insurance covers almost everywhere but apparently this place was out of network. Ok my bad, I should have checked before I got there. But they way they treated us was so poorly. The assistant seemed like she didn't want to take care of us at all. She was waiting for the "OK" if our insurance covered or not before she took my son back. And the big guy at the receptionist desk was just bluntly rude and stuck up. He had that I'm better than you kind of attitude. Also, front desk people were dressed like bums. You would think you would have your staff dressed more appropriately and no it wasn't a causal Friday. Another thing is after the visit with the doctor, generally kids get to pick/or given a sticker or prize. Nope not my son, he didn't exist to them apparently. Anyways, the other positive thing is that Dr. Rice was fantastic! He was very friendly and attentive. It would be nice if his staff was trained the same way.

My children used to be scared to go to the dentist, but that was before they met Dr. Kevin. His…read moreoffice is super child friendly. His staff is cooperative, helpful, and attentive. He is wonderful with children. He understands their unique needs, and he makes certain that they are met. My son commented to his hygienist that he didn't like the way her gloves tasted, and she made a notation in his chart that he was sensitive to tastes and smells. On our next appointment, they adapted his care based on his sensitivity. And we did not even ask them! Dr. Beyersdorfer and his staff also spend time in schools talking with children about dental care. My husband is military, and as we prepare to move this summer, my 8 year old is most upset to leave Dr. Kevin. She asked if we could still drive to see him, saying, "Mom, it's only 4 hours!" To me, that says it all! I would wholeheartedly recommend Dr. Beyersdorfer to anyone without hesitation.

This review is not for the dentist or her assistants. I saw Dr. Thompson yesterday for an exam, and…read moreshe was kind and thorough. However, I am frustrated with her front receptionists. I wanted to schedule my next appointment in October, and I gave them my insurance's coverage information that clearly states the appointment would be covered. However, based on some "policy" that the front desk came up with, they wanted me to schedule the appointment in November because they were worried insurance wouldn't cover the appointment. 1. I asked to see this policy as written, and the front desk told me no. 2. I asked to speak to an office manager, and the front desk told me no. She asked me if I wanted to speak to the other receptionist. I said yes. After being on hold, she did not transfer me to anyone and told me to go to another dental office. 3. I asked them if they could file the claim for me in October, and if insurance wouldn't cover it, I'd be happy to pay out of pocket. They refused to even try to file the insurance claim, stating their "policy" tells them not to. I understand being worried insurance won't cover the appointment, but I'm angry at the fact they wouldn't even try to file the claim without a good reason, especially when I told them I would assume the risk. I also think the front desk was unprofessional in saying she'll let me speak to another receptionist but then turns around and tells me to go to another dental office. I DO NOT recommend this office, especially to my fellow military spouses. Please go anywhere else.

After previously reporting a negative review due to an unpleasant experience with front office…read morestaff , Dr. Thompson followed up with me to better understand the situation and ensure me that the behavior was not acceptable and not representative of their standards and treatment of their patients. I appreciated the follow up and definitely showed their commitment to their patients. My family and I have been with Dr. Thompson for 6 years and have always experienced exceptional care, so I'm relieved the situation was resolved.

I ended up coming to this office after my awesome dentist retired. My wife chose it based on online…read morereviews. Dr. R. struck me as a bit of an oddball when I first met him--almost overly cheerful. Over time, though, that demeanor seemed to fade. I never felt like my dental needs were truly being addressed; it often felt more like my teeth were being prepped for future repairs. Then came a visit where he told me I needed a root canal on a healthy tooth. At the time, I didn't question his opinion, but I had my doubts. My understanding is that root canals are typically necessary when a tooth is significantly compromised. At my most recent visit, a molar cracked, and I immediately had that sinking feeling: "root canal." I was right. When I told him I wasn't on board, he simply stood there tapping his foot, waiting for me to give in. I told him I would be seeking a second opinion--and that's exactly what I did. My new dentist confirmed that a root canal was not necessary, as the tooth was still healthy. Unfortunately, that experience caused me to lose all trust.

Never again! They accepted my dental insurance which is one of the best then years later claimed…read morethe insurance company had and audit and said I was not covered at the time, even though I was and the dentist's office will not even set an appointment unless they first verify your insurance coverage. Then tried to send me a bill for it!! AVOID THEM!!

Office staff are very rude and condescending, Especially Shelby she likes to talk to you like…read moreyou're a child. I would not recommend this office.

I have nothing to say but good things about this office. I truly hate going to the dentist, but…read moretheir staff has always been polite, office clean, and environment comfortable. They have a monitor to watch Netflix during procedures, massage patient seat, blankets, and good communication with the patient. I take my child to them as well, and they are good with her as well. They have good patient education tools in the office as well as informative staff.