This is specifically about Rudy in the paint and key department…read more Rudy used to help me with hardware stuff over at the old lumber yard at Lincoln and Broadway. (Not BB, but yall remember that place.) As the daughter of a professional tradesman, I know more than average about what I'm looking for in hardware. And Rudy was also helpful with a smile and without any of the attitude about helping a lady look for a special piece of hardware. I was a little sad when that old lumber yard place closed, mostly because Rudy. Now, I'd also go over to Bourget bros for garden rocks and the occasional drill bit. And yall could not imagine how delighted I was that BB had the wisdom to hire Rudy! I think higher of the whole establishment in general because of it. Our fella Rudy is working in the paint department and two weeks ago he helped me make some duplicate keys I needed. He's still being awesome. If you need paint or key or anything in Rudy's department, do yourself a favor and see this gem of a human. I snapped a lil pic to show my husband that Rudy is helping me. (I hope that cool with R.) I just think he's a hardworking, nice fella and I'm happy he's still working nearby. In my mind he's part of all the little things I like about living in SM. (I'm somewhat less a fan of getting shouted at in the parking area, but I get it... they are trying to keep things moving. )

They treat their employees very badly here. I've been coming here for years to get material for…read morecustomers, little did I know they can't treat their customers well, either their own but employees. Such a disgrace, never coming here again.

High quality product, good pricing, and good customer service. Great variety to select from as well.read more

Learn how to treat customers with respect and have a protocol to deal with problems. The delivery…read moredriver and everyone up the food chain was extremely rude and unprofessional. Failing to keep your time commitments in place and leaving nearly $6000 in items on the street like it was trash.

super friendly and competent staff. the selection of tiles…read moreand slabs is huge. Learned a lot about granite, marble, quartz, quartzite, and limestone. Wow, so many nuances.

It was a pleasure working with the staff at Universal Tile & Marble in Santa Monica…read more Robert, the owner, is so knowledgeable and gave us a lot of good advices and feedbacks. We selected several marble for our bathrooms with my husband. We shopped around and their prices are very reasonable. Everything was delivered to our house in a timely manner! I will come back !

Classic Tile and Flooring is a solid source for tile etc. Kelsy is extremely helpful and…read moreknowledgeable. You can't go wrong...

I'm so happy with the results from my kitchen remodel!! The guys from classic tile flooring really…read morehit it out of the park, they paid close attention to what I was looking into. They guided me to pick the right materials and my project came under budget. Thank you so much For all your help. I will definitely come back and tell all my friends.

Just a bunch of goods guys doing the best. They are very customer focused, great energy.read more

The service is top notch. No wondering around looking for help on what you need for ur project…read more Armando gave me great price on my Hardie Plank siding. He also allowed me to pick it up the following week for the install.

I needed wood for an absolute disaster of a bed I got off Amazon…read more Picked the wrong day to come (it was their SpringFest) but any other day I assume they have plenty of parking. Even with the fest in full swing, the staff was helpful, they didn't mock my lack of knowledge and I got a lot of wood fast for a fair price. So yeah this place is pretty awesome.

Had to return an outdoor umbrella as the crank busted the first time we used it. The team…read moreFound my information and was able to exchange it. Special shout out goes to Alexis in gardening as she went above and beyond to help me locate the replacement on a really sweltering day. Thank you for all u do!

Honestly, this place is the spot when it comes to plumbing supplies in Santa Monica. Hirsch Pipe &…read moreSupply has been great to work with, and Dillon especially is the man. He always gets us right and makes the whole process smooth, especially when the day gets hectic running calls. Best advice I can give is to call in your parts ahead of time and set them up for will call. Anyone in the plumbing industry already knows supply houses can get crazy during rush hours, so doing it that way saves a ton of time. Dillon always takes care of us and has excellent customer service. What I also appreciate is how welcoming everyone is here. It's honestly nice walking into a place where people know you, treat you with respect, and make things easy instead of stressful. Pricing is surprisingly really good too. Some of the parts are honestly even cheaper than Home Depot, which still trips me out considering the big box stores usually don't carry the same quality anyway. Another huge plus is their delivery service when I don't have the luxury of picking parts up myself. They'll even haul away old water heaters, which makes jobs way easier. Overall, great supply house, great people, solid pricing, and reliable service. Definitely one of my go-to sp

They do not do retail sales. Would be useful To know that up…read morefront. Maybe could be added to description.

Just an update on our awesome table top these guys did for us. It has been about 3 years now, top…read morelooks as awesome as it did the day it arrived! I would highly recommend!

Although I thought the previous location near the intersection of Pontius and Olympic Blvd. was…read moremore convenient and easier to find, but the current location is not ideal. Although hidden behind several businesses along Pico Blvd. and wedged between a back road (south Wellesley Ave.) and the Santa Monica freeway, House of Hardwood endures and am glad that they remain in the same community. House of Hardwood is a fine place to get quality lumber with one-on-one service that is lacking at big-box businesses. The sales people are not only helpful, but knowledgeable too, they know wood. I initially went to the scrap bin looking for a large slab of maple, but could not find a suitable slab, so I asked a salesman for some help. Out of the available options, it was suggested that I opt for cherry. Because they sell lumber by board/linear feet, I had to buy more lumber than I needed, but this is where some improvement in the options and service, is suggested. Option 1) To buy the minimum length of lumber to get the project done, but if a customer only needs 9.25 feet of lumber, they would need to pay for 10 feet, but have the employee cut 9.25 feet of the required lumber, so the customer gets what they need, even though they paid for more; this prevents waste. This option may be illegal, because the business would be providing the customer with less product (lumber) than they paid for, but the customer should be able to sign a waiver indicating that they are willingly accepting less product than they paid for. Option 2) To buy the minimum length of lumber to get the project done, but to initially cut 10 feet of lumber, then make a second cut to remove nine inches and give both pieces of lumber to the customer (what should have happened in my case). Option 3) To buy the minimum length of lumber to get the project done, but to initially cut 10 feet of lumber, then make a second cut to remove nine inches and offer to buy the excess lumber from the customer to re-sell in the scrap bin. When I paid for the lumber with cash, the salesman offered to accept the actual price of the lumber without (or including) sales tax, which in Los Angeles is 9.75%, amounting to a significant and much appreciated savings (I would pay in cash whenever I could, perhaps for purchases under $500)! Overall, I am pleased with the product and service, but the dialog (and options) between customers and salespeople needs to improve.

Junior was my contact person at Sepulveda and he was great! Very knowledgeable about the products,…read moreso helpful and pleasant to deal with. I'm going to ask my builder to order from Sepulveda Building Materials - a nice family owned business in Gardena. And the employees are all so helpful!

Sepulvida has the best granite selection in San Bernadino and Redlands. We went to two others that…read morewere very limitied to whst they offered or has in stock. The customer experience was Super from beginning to end! We left paying a fair price with exactly what we were looking for.

I believe this hardware express store on Olympic Blvd. has gone out of business or re-located to a…read moredifferent address ?? it is at a good location or was at a good location in West L.A.

I was at a nearby lumber/hardware store and they only had light duty joist connections. Not being…read morefamiliar with the different grades of connections, I asked another patron and he recommended Hardware Express. I went the following day, the guys were friendly and efficient getting me exactly the joist connection I needed. This place isn't really a hardware store it's more of store that has specialty (at least to me) metal parts for construction.