I chose Sand Lake Dermatology Center after a negative experience with another clinic. The reviews…read moreare great so I felt like this would be a good choice and so far after two appointments, I really like this clinic and Dr Mailer. Before coming to Sand Lake Dermatology I had a biopsy at another clinic and was scheduled to have a carcinoma removed. I was unable to have this done at the other clinic so I booked the first appt available with Sand Lake Dermatology which was set for the end of July. Once I was able to get my records sent to the clinics, a staff member called me right away and moved my appointment to have a carcinoma removed from my face to last week. Because of the interactions I had over the phone and online with this clinic, I felt comfortable having this clinic remove the carcinoma even though I had not even seen the clinic nor doctor. While I was mildly aware of what the procedure entailed, the staff that prepared me answering questions and numbing me(Marisol and Aaron) were great and made me feel comfortable. Dr Mailer was just as nice and made me feel comfortable. I was of course aware of the dr performing the procedure, I couldn't see it and didn't feel it. The procedure is called Moh's procedure where they typically cut away the determined margin around the affected area, bandage you up and let the patient wait in the lobby while the removed specimen is being reviewed in the onsite lab. If the lab determines that not enough was removed to show clear margins, the patient is brought back in and the dr removes more repeating the process until margins are clear. In my case, the dr removed all that needed to be removed leaving clear margins so after the lab results returned after a couple of hours, I was brought back into the procedure room and the dr proceeded to stitch up my wound applying dissolving stitched under the skin and removable stitches outside. My appointment for follow up and outer stitches removal was set for one week later( this past Tuesday). I was prescribed a heavy antibiotic and advised to keep Vaseline on the stitched up area and keep it covered with a bandage that is changed daily. Once I was stitched up, I mentioned a growth I have noticed on my eyelid and the dr suggested that on my follow up appointment she would take a biopsy. So this past Tuesday I had stitches removed, the area where I had stitches seems to be healing well and it doesn't appear that there will be a heavy scar. I am happy to see this as the area that was removed was quite large and the area stitched was quite long. The nurse, Natalie numbed my face, the stitches were removed and I didn't feel anything. They also numbed my eyelid so the biopsy could be taken. This is a sensitive area so this was a bit more intense but it went quickly and the biopsy was done. I will likely have results next week. What could have been a high anxiety first procedures (I've never had any surgery or stitches) turned out to be a pretty smooth experience. I recommend consideration of Sand Lake Dermatology as the staff and Dr Mailer were great, the waiting room is comfortable and even the staff that manages scheduling, check in, check out, nurses, physicians assistants all made me feel important, individual and taken care of. I wish all medical experiences could be similar to what I experienced.

What a wonderful dermatology center! I called and made my…read morefirst appointment and it took a month which is completely fine. When I went for my first appointment they said they were able to take out my cyst and I made an appointment the following day. The staff and doctors are all very knowledgeable and very kind and nice. I am so happy that I came here for such a sensitive subject for me. I can't recommend this place enough!

Front desk staff was so rude! I left crying! Apparently it's a thing to leave very upset there…read morebased on other reviews. The location is difficult to find and yes I used my GPS. It's thru a tunnel and on the 2nd floor. There aren't any outward signs making it hard to find as a first time patient. I called and let the office know I was in the parking lot w my toddler & we were heading up. Once I got there I was told I wouldn't be allowed to be seen per the provider. What?!? I just spoke to someone. The chinless front desk person gave zero & the office manager, Amanda didn't care & was incredibly snobby. I will never set foot in there again! I will not recommend this place to anyone! Good luck Jeannie! Maybe all of this stems from the top? Please learn how to treat people w respect!!!

I have been to see Dr Hudgens for over a five span and each time I see her feel confident she takes…read morethe time and attention to examine me to ensure I have no signs of a skin issue..She is very professional but at same time gives you a nice feeling that she wants to ensure you come away with a good feeling that you have been examined properly....

Fabulous!!! NP Kim Pham is amazing!!!…read moreStaff is top-notch Had cosmetic procedures done Very fair pricing

March 2026 update: I initially started seeing NP Kim Pham…read moreapproximately one month ago for management of my moderate HS lesions. In the short time span that we have started treatment, progression of my lesions have slowed down, I have had almost no joint pain/fatigue and my quality of life has continued to improve. NP Pham addressed financial hurdles we may encounter as Cosentyx is a medication that is not easily approved by insurance. When the inevitable happened, she quickly reassured me that she would stop at nothing until we obtained insurance coverage or were able to find some kind of financial assistance. Well- we did it! She worked with the manufacturer Novartis and was able to obtain financial assistance for (2) years of medication to alleviate my symptoms and keep my condition under control. Her dedication towards not only her career but her patients never go unnoticed. NP Pham makes healthcare more approachable by delivering services with empathy, understanding, and is always solution driven. I am so blessed to have her as a doctor! I will follow her anywhere

I've been a client since year 2000 when it was only Gail. She has since retired. But I have sent so…read moremany people here to see Lisa and they all have thanked me! It's the best skin care place in central florida!

Excellent skilled facials!! They definitely know what they're doing! Love!! Been going here for…read moreseveral years and never disappointed!

Minus the 40 min wait, the service was great. I do wish there were some more holistic options to…read moresuggest and that were covered. I wish more hair restoration was covered by insurance because it is not elective to lose hair. It does appear that sometimes the solution is a one size fits all, even after blood work, and I would love to see more solutions in the industry in the future.

Little update here: still pleased with the work of my provider, but the office staff at the front…read moredesk are just unprofessional. I think whoever owns this practice needs to reevaluate the standards for these employees.

Their customer/patient service is very poor! I have left two messages with the nurses station…read morerequesting a call back to ask about what dosage I should give my daughter because it's not in the packaging. I never received a call back! Then my husband went in person asking to speak to someone and they told him they were too busy. They would call him back soon. Two days later still no call, so he made one last attempt with leaving a message for a nurse to call him back. Still waiting... We will not be returning to this office.

Clermont office is very unprofessional & dishonest. Last year I went in for their "Free Skin Check"…read moreadvertised on their website. They wanted my insurance information beforehand so I gave it.. I left the office then they billed my insurance causing me to have to pay a deductible. I called management, they apologized then refunded my money. I should have filed with the BBB then but didn't. I went in this year for my annual free skin check & had to go back the week after because I thought that I forgot to ask about a spot & they dI'd it again twice. $640 for 5 minutes of their time. This time I've called for a manager 6 times to get this straightened out with but they keep playing games & sweeping me under the rug wasting my time. The receptionist even told me that there is no boss of the Clermont office manager lol STAY AWAY FROM CLERMONT ADVANCED DERMATOLOGY. This time I'm filing a complaint with the BBB & disputing their charges with my insurance.

I am cringing just thinking about my appointment and I will not be going back. I saw nurse…read morepractitioner Evan. I didn't feel that my issues were really taken into consideration. She kept suggesting cosmetic surgery for my skin irritations. She didn't take much time to discuss with me what could be causing the issues. She just wanted to refer me to the cosmetic dermatologist. At one point one of my concerns was focused on my private area, usually there is a lot of caution and discretion when it comes to that part of my body. However, Evan had me undress in front of her and the nursing assistant. I was mortified. And I was told to spread my legs and have her look. It was traumatizing. The nursing assistant had a terrible vibe, she looked completely unamused the entire appointment. Don't go here. Don't waste your time with this unprofessionalism.

Horrible service. Messed up my sons accutane prescription…read more Went in last month for his appt and they were in the back for a meeting and never came out then they sent me a bill for a missed appt? Inconsiderate and rude at our appt and refused to give my teen the rest of his medicine even though his doctor in Kentucky prescribed it and we just moved here. He still has two months left and they will not refill for him. Would never recommend this location

Just be aware the Sandlake Commons office does not accept United HealthCare despite the directory…read morelisting her. You will be routed to her Clermont office.

Appointment was extremely efficient and fast check-in process was easy couldn't have asked for a…read morebetter appointment would definitely return as needed.