Paul and his team are absolutely wonderful!! They are SO quick to respond anytime i need assistance…read moreor have a question about our security system. Thank you to the team for all you do!!

When we decided to install a system, Erker Security was very helpful in describing about the pros…read moreand cons of different options, and in matching their recommendations with our needs. They were amazingly flexible with the installation itself, accomodating the stepwise process of a home addition. Our system is easy to use, and just right for us.

Outstanding work on adding an ethernet cable that allowed me to avoid a wireless connection and get…read morea much faster and more stable connection for my gaming system. Great service, knowledge, and communication.

My computer was running at turtle speed. Josh ungraded my hard drive and added ram and now it's…read morerunning quicker than it has in over 2 years . Totally recommend his services. It was done over the weekend, I was offered a loaner laptap and my frustrations over using this device are gone. Great job Josh!!

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

Great company fast service willing to help left a company that had my alarm system on my house for…read morealmost 25 years and switched over here great price can't beat it feel very very secure knowing they are taking care of my home.

DON'T HIRE THEM! THEY DON'T ACTUALLY MONITOR YOUR HOME! I…read morepaid Assurance Protection to "monitor" my home for 4 1/2 years, with all monitoring running through my internet connection. Every six months we were sent a bill to renew our service, and we never agreed to auto-renew. When my wife and I moved to Chicago, we disconnected our internet... which should have prompted Assurance Protection to make sure that our everything was OK. They never noticed. Instead, after months of them having no way of not monitoring our alarm, they not only never noticed... but insisted on charging us full price for the past few months of NO SERVICE! I wonder how long before that they stopped checking on our ability to alert them! To top it all off, Donna, their uber-rude customer service lady, refused to even consider removing their bogus service charge despite it being for service neither asked for nor provided. When I became more insistent, she hung up on me. When I called back and asked why she hung up on me, she told me that I need to "find Jesus" and hung up on me again! I'm not sure which Jesus SHE believes in, but she sure seemed the polar opposite of the one in the Bible that I grew up reading! Don't you love it when dishonest people hide behind self-righteousness? Whatever you do, DO NOT TRUST the important matter of protecting your family and belongings to this nightmare of a company!

I couldn't be happier with the security system installed by Reliant Security in the St. Louis area…read more From start to finish, their team was professional, responsive, and knowledgeable. They installed a full smart home security setup including cameras, sensors, and a smart thermostat at a great value. The camera quality is crystal clear, there's no delay on the live view, and I love being able to control everything from my phone. After using another security company for years, I can confidently say Reliant offers better technology and much better customer service. If you're in St. Louis and need a reliable, local security company, I highly recommend Reliant Security!

From the owner: Family Owned and Operated Home and Business security company that has over 16 years of expertise in…read morethe field. We are passionate about our customers and cultivate a relationships to make our customers feel like family! With our no contracts, hassle free and fixed monthly monitoring rates, you will quickly see what sets us apart form other security companies. Allow us to protect what matters most to you.

Safe and Secure, that is how I feel with ADT Security Services. I originally started out with…read moreBrinks Home Security when I had a system installed in my home. Then with mergers and buy-outs, I am now with ADT and in my opinion it is for the best. When I wanted to get rid of my landline, ADT made it so easy for me to transfer everything over to a cellular program. Most recently, ADT notified me of changes to the cellular program and sent a tech out to my home to make the necessary changes to my equipment. This visit was at not cost to me. That makes me a happy loyal customer. On occasion I have had to call the customer service department for various reasons and have never had a long wait period. My calls and questions have all been dealt with in a minimum amount of time. I believe that since they are dealing with, "security" that they respond quickly. If you are looking for a home or business security system - I recommend ADT.

I am pretty sure I received the worse customer service ever from Secure 24. I do not write reviews…read morebut the horrible way Secure 24 handles business is almost fraudulent. Once you have signed your contract and made it passed 3 days, they do not care about your services. I tried to cancel my service after realizing ADT would not work for me. Due to wifi, the camera continues to go on/offline and now have been completely down for 48 hours. I called the actual ADT Saturday to cancel and was told I have until Monday to make a final decision since both are not open on weekends so it does not count, only business days. Monday came and the first two people Josh and Richard said yes this is the last day. Richard pretended like he was going to work to get it cancelled and needed to call me back. Never received a call back, but when I called again, Will and Luis said Saturday was the last day and I should have left a message. Will was so rude and unprofessional, he did not care one way or another. You can truly tell the call center does not value good customer service or serving their customers. A manager, Dylan, finally called me back after reaching out to the sales rep and ADT. Still no help and continued with the lie about me having to Saturday to cancel regardless of what anyone else has told me. Their website even states M-F!! Do yourself a favor and do not go with Secure 24. I do not see how ADT still allow them to be an authorized partner. Once they bide you to a 3 year contract, they do not care. I am pretty sure if someone treated them like this, they would be highly offended. Again, I hope this review finds anyone who is researching and thinking about adding Secure 24. DON'T!!!! Good customer service goes a long way regardless of the real concern, and they DO NOT have it! Leadership needs to step up and make this a quality partnership and service across the board like I assume it once was.

Jacob has been wonderful in trying to help us with respect to our system inside the house. He has…read morechecked many aspects of our system from his office and has helped us work to figure out certain aspects of the system. He is very thoughtful and patient during the inside testing period as we worked to figure out the system and its various controls. ABF is blessed to have Jacob on its team as well as the costumer when small issues occur also!! Thank you, Jacob!! You are the best of the best!!

I used this company solely because my landlords at the time had them install a fire monitoring…read moresystem. The installation and equipment were significantly overpriced, roughly triple the cost of other providers. From the outset, we encountered ongoing issues: technicians were dispatched multiple times to fix problems, but the issue remained unresolved. I was billed for an invoice and for a monitoring service that did not function. My calls to obtain results went unanswered. As a result, I stopped paying for a service that was not working. The account was subsequently turned over to collections, despite my continued attempts to contact both the company and the collection agency. I am now facing a lawsuit for over $6,000. This dispute could have been avoided if the installation and service had been performed correctly from the start.

Joe and his crew were the best and very professional. The system saved our home from burning down…read morewhen our electric water heater caught on fire.

From the owner: When you leave on vacation or even just for a few nights, don't just hope that nothing happens in…read moreyour absence. Ensure your home and property's safety with home security from Night Hawk Security Systems. We provide reliable security systems for all of St. Louis, MO. Your home is safe with us. A home security service is only as good as the technology it uses. Night Hawk Security Systems uses high-quality monitoring technology and alarm systems to watch over your property, deter burglars, and contact you in the event of an emergency. Night Hawk Security Systems has provided secure, affordable, and high-quality home security systems in St. Louis, MO, for more than 40 years. In the decades that we have protected homes and businesses, we have gained industry experience and knowledge that helps us earn the trust of our clients. Call us today for home security you can rely on.

Wes is great! He was quick, efficient, an sensitive about pricing. Call them first!read more

Great service! Wes really helped us out with something we needed done quickly. We would definitely…read moreuse them again.

My wife and I built a home this year and hired a builder who worked with The Soho Shop as their…read moretech vendor. As a somewhat techy guy I wasn't thrilled to not have been given a choice, but we weren't going to stop building our home because of it. We had the chance to meet with Charles at Soho in St. Charles. You can tell he knew his stuff. I was asking him some stingy questions about the system capabilities and he was able to answer all of my questions with mostly simple explanations/demonstrations and really did a great job of helping us understand what it was all about. And to his credibility, I did stump him on one of my questions and instead of trying to rush an answer he took the time to make sure he researched before making something up to get the sale. Very honest and fair. It was a great experience. We ended up placing a pretty sizeable order when the time came. The installation guys were were fantastic. Jake was the project manager who did most of the work on my home. The guy is a wizard. He really went the extra mile to make sure everything was installed with high quality (worth a tip!). And when finished really helped me thoroughly understand my system. If you're lucky enough to get (request) that combo you should be in good shape. The only issue we ran into was there was a small hiccup with the under cabinet lighting that had nothing to do with Soho. The cabinets my wife picked were custom and the LED lights were not able to adhere. By the time this happened everything was finished with the closing on our house and everyone had been paid. I was worried this was going to be a long process that included a lot of battles over making it all right. We were adding a lot of lights, it was a fair amount of money spent here. Trying to make a long story shorter.. The guys were all over it. Charles worked with me to fix this ASAP. Offered multiple solutions that made worked for everyone. Jake was out here working on problem solving and the owner of the company even called to make sure everything that could be done, was. In this day in age that personal touch means a lot and I can think of a few of their sound competitors where I highly doubt this would happen. There are a lot companies with different options out there for this kind of thing. Always do your research, but if you run into a builder that uses Soho, or if you're looking for some technology solutions for your current home I would recommend giving them a shot. My wife and I will definitely do business with them again.

Watch Out! They are fast to sell you services, but won't provide quality support. Much like the…read moreother reviewer, my experience has been troublesome. I've been requesting the admin password to the router that I own (comes with the purchase of new home through some builders) and SOHO refuses to provide even this simple detail, they've been out to my house now for several visits that I've been billed for, yet they won't provide my password. If I factory reset the equipment, I lose all beneficial remote access and service to the equipment by them.