My family and I had a roof that needed to be replaced this summer and Melvin made sure it was done at a timely manner. Assured was professional, provided transparency in every step of the process, and left us satisfied. I recommend them to anyone looking for roof replacements and house repairs. Thank you Melvin and Phil! read more

I have a rental property in Vancouver, WA but I live in another state. I contacted Assured Exteriors and Melvin gave me a bid for a roof. I then asked him to bid on gutters and exterior paint, as well as some weather damaged wood around a slider. He sent me before photos, and reasonable price quote. I gave them the contract and at the end Melvin sent the after photos of all the work that was done. It looks terrific and they took all the anxiety out of getting it done while I wasn't there. They were fast and efficient, and answered all my questions. Super job! I am very pleased. read more

Melvin is the best in the business. Knew exactly what we were looking for and his crew got the job done quickly yet efficiently. Couldn't have asked for a better experience read more

Excellent service. Melvin did the inspection on our roof and was by far the most professional, Timely, and organized of all the bids we had done. The pricing was easy and transparent. Can't thank Melvin and his crew enough for all the hard work and continued follow up. read more

These guys installed a sliding glass door for us. They were quick, efficient and everything looks great!

Very positive and great experience dealing with assured exteriors for my new roof. 100% recommend. read more

Contacted Assured Exteriors for a bid. After two appointment cancellations, owner, Phil Smith came out and met to discuss the project, shop construction. He left stating he would send an estimate. After 2 weeks, we followed up via email and 2 months later, still no response. Disappointing for someone that was recommended. read more

Melvin was great to work with best customer service in every area and they did a great job on our deck. We will definitely be calling Assured Exteriors again and requesting him as our main person of contact for any future house projects. read more

Communication, service, product quality, price all were very exceptional. I have and still do refer Assured to anyone needing work done on their home. read more

Made an appointment, called and confirmed day before. No one showed up for appointment! Didn't even bother to call and let me know! Thanks read more

Melvin came out to talk with me about my project, told me he would email me a quote and left. Three unreturned phone calls and no quote later, I am done. If they didn't want to do my project I wished they had just told me instead of ignoring me. read more

Assured Exteriors worked with us just a few weeks ago. Their team came and got to work immediately! They were professional, approachable, answered all questions we had about the project. Amazing Team! The caulking, sealing, painting team came next, again we had professionalism, approachability, and expertise. They did a wonderful job making our house so beautiful. Bill and I thank you Phil, and teams! We truly are so pleased with the job that was done! Wouldn't think twice, if we had to hire again. Our neighbor as well, has hired Assured Exteriors. read more

We wasted much time engaging with this company to get our siding and misc construction job done, only for them to "disappear". Strung us along while we waited for final contract to sign. If you didn't want to work with us you shouldn't have wasted our time, promising to get back to us with the numbers. The owner is no better than his salesman-unreliable. Don't waste your time with these guys. read more

Very professional. Installed (2) Windows, they did a good job and look great - Doug T

Kris and the team at Assurant Exteriors did an outstanding job at a very reasonable price for us. We were in a bind trying to get work done for a sick family member, and Assurant came through fast, affordable and friendly. I definitely recommend using them. Not only were they pros and friendly, but the price could not be beat. I'd use them again in a heartbeat. read more

Awesome new roof at an awesome price! Phil and crew are all very friendly, helpful and professional! Will definitely recommend, and will be doing business with them again for other jobs! read more

This company has had multiple names under Oregon CCB license number 205370 to include: Assurant Exteriors; Assurant Construction; Assured Exteriors; Assured Construction, etc. Due to the issues we had with PHIL SMITH and his company ASSURANT CONSTRUCTION LLC (CCB LICENSE: 205370; ADDRESS: 7640 NE AIRPORT WAY 56205, PORTLAND, OR 97238), we asked a relative who spent 25 years in the U.S. Air Force (now a retired Colonel) to assist us due to her experience with such matter. Throughout her career she established contracts with, worked with, managed, and oversaw companies whose contracts with the government ranged in value from hundreds of thousands of dollars up to multi-million dollars. Following is an review of ASSURANT CONSTRUCTION LLC during her dealings with him on our behalf. The number and magnitude of the issues encountered with this company and Phil Smith in terms of: compliance with the signed contract, Oregon code, and/or manufacturers recommendations; quality of the work; and professionalism/customer care were among the worse and possibly the worse (relative to the size of the contract) I encountered in my 25 year career of overseeing contracts for the US military and in my personal experience of overseeing 6 contracts for myself and my relatives. Following are a few of the most significant issues encountered with this company: 1. New patio cover had slope below that required by code, contract, and/or manufacturer recommendation. Homeowners sent email asking for contract change order for review and signature, when they agreed to top of patio cover roof being lowered so as not to interfere with power pole. However, contract change order decreasing patio cover roof slope below that required per the contract was never provided. Nor did the company advise that the new slope required low slope roofing material per code/manufacturer's recommendation. Phil Smith refused to correct slope to that required by the contract, code/manufacturers' recommendations even during the Oregon Construction Contractors Board complaint process. The only thing which Phil Smith agreed to do was to change the patio cover roofing material to low slope roofing material which was not in compliance with the signed contract. 2. ASSURANT CONSTRUCTION LLC advised that a permit was not required for the new patio cover which homeowners found out later was not correct. Homeowners signed contract with statement that company would provide all necessary city permits (patio cover exempt) based upon company's incorrect advice. 3. ASSURANT CONSTRUCTION LLC had to redo patio cover posts seatings (jackhammer up concrete and add rebar which was supposed to have been there but wasn't) and redo patio cover framing/connection to house which was not done correctly. They did not do this until city inspector told them they had to uncover posts seating and patio cover framing so he could view it before permit would be approved. So company uncovered these items and then quickly corrected the posts and framing/connection before scheduling another inspection. 4. ASSURANT CONSTRUCTION LLC did not provide other permit (electrical) required by code and contract. Electrical required correction before permit approval. 5. Phil Smith was very unprofessional and not customer friendly multiple times when he was asked to do things he didn't agree with. One example is when I asked him to do something per the advice of Portland code offices, he accused me of simply trying to cause problems, of doing so since the beginnings of my dealings with him, and that he would no longer talk to me but to have lawyer call him and then he abruptly hung up. In my entire career and in my personal experiences with contract companies, have never had a contractor employee, much less and owner or manager, act in such manner. This is one example of multiple occurrences of such behavior. 6. The above are just a few of the significant issues. read more

This company was hard to work with. Despite several problems no one from the company came out to check on them (some of which were never resolved). The office manager talked over us on the phone, and while the crew were nice, the job (which took so long we weren't able to get the house painted before winter) was mediocre at best. Sorry to say, we can't recommend them at all. read more

I met Jonathon from Assurant at the Oregon Home and Garden show and the experience from his creativity and passion at the show (compared to others who just seemed bored), to the care he took in the bidding (very detailed, clear what I was getting) to the contract and follow up was excellent. His scheduler and Ops manager Deanna was extremely responsive and always kept me up to date on the next phase of the project. The framing crew was as good or better than the guys that did my house- and Chris and Dallas in particular did framing work so accurately I have to mention it. They did my full patio addition and integrated new roofline through the middle of snow-maggeddonw 2017, and I was impressed they didn't once send someone out to work in unsafe conditions. It delayed the project, but always with good communication and timely follow up. I didn't use them to sub-contract, so I can't comment on how that goes, but they were clear they could sub-contract, or not- it was my choice. The new cover looks so nice that when I see it out of the living room windows it's a point of pride, and featured part of the house to be proud of and we just started out to claim our unused, uncovered patio slab. Wonderful experience. P.S. giving a business 1 star because of a single driver that wasn't working on your house isn't very cool. read more

I had a fire at my property in Northeast Portland and had Assurant Exteriors put on a new roof new siding new windows and a new paint job. The quality of the work was excellent, all follow up details were taken care of promptly. They do excellent work and have excellent employees. read more

It was a nightmare working with Assurant Exteriors (AE). AE advertised to have a project manager to be on site during our project to ensure good communication, work quality, and project completion. As it turned out they had 1 manager overseeing 19 projects simultaneously. This manager had no time to watch over our project. His primary goal was to make sure the crews got their job done quickly to collect payments and move to the next job. Numerous issues had occured: 1) Some of the windows delivered were broken and screens damaged. The manager had no idea which were broken and whether or not they have been reordered. 2) A basement window was enlarged without a temporary wall to support the load as quoted. 3) A section of our roof ridge was damaged from being used as a support structure. 4) Siding was skipped on a section of the house. 5) Our brand new decks were craped. 6) Gutters and gutter screens were broken and missing. 7) Cost for fixing dry rot was quoted for $700-1000 became $2100 8) 3 week long project became 10 week project. We had to keep an eye on the work at every step. When we brought up issues with property damage, AE's first response was to deny responsibilities. When we requested issues to be fixed before payments were made. Assurant Exteriors threatened to send their Attorney to collect payments. We had to resolve to shouting matches and got the Better Business Bureau involved before Assurant Exteriors fixed the damages they caused to our property. read more