I love the Goldton! Between the food activities, swimming in the pool being able to go out into…read morethe community and enjoy all the attractions. The friendships made here are forever and it feels like family. It feels like home, and I would highly recommend the Golden to anyone who's considering independent, assisted living or memory care! Two thumbs up!

A great place. Caring and compassionate. Clean and safe. A very caring staff from top to bottom.read more

Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

Wow has this place gone downhill quickly - mainly after Hurricane Ian (Sept 2022). It was…read morepreviously one of the highest rated in Venice and I thought we had found a hidden gem. My MIL recently moved out after 5 months. As we live very close we saw all this first hand. When she moved out almost all the former staff had left - and more have left since - in fact one manager made it only 3 months. I am afraid that says something about management at the corporate level. Food had been fairly bad toward the end and at one point they were asking people hired for management or activities to cook and some of their spouses even showed up to help. Server turnover was unreal as they expected servers to also clean apartments. Corporate should have handled cooks leaving better. 3 meals per day are included and if that means you have to have it catered or bring a chef from other locations then that is what should happen. Dang even go to Costco and get food! You should not be having managers attempt to make grilled cheese sandwiches (which they burned btw. The units do not have cooking facilities (only a fridge and sink) so residents depend on the food service. Transportation was to be provided but at one point the driver quit - another one was hired but eventually failed a background check. Then management told residents they would have to "find a their own driver" if they wanted to be transported. Many residents do not have cars or should not be driving this is unacceptable. They only have one elevator that is shared by everyone and it is not dependable. Pool had still not opened 5 months after the hurricane (maybe it opened in the last month - who knows). Roof is still in need of repair after the hurricane (6 months now) - I drove by to check. Beware they have no generator. Until improvements happen look at someplace else for you or your loved ones. Do not listen to empty promises of coming improvements.

Excellent caring employees from Brett& Kelly, managers ,to Susan ,the on campus Nurse ,Marlene…read moreactivity director ,Leon and many more workers who care and really go above and beyond to accommodate the residents. Food,Activities,and the caring makes it a residential community rather than a facility. A must retirement to be considered when searching for a friendly professional home. Thank you Venetian Gardens Jae

Memory care is inherently difficult, but the staff at Grand Living has been terrific at every step…read more Assessing, onboarding and ongoing care have all been excellent. My brother was a world-travelling executive while working and continued his travels in retirement. Changing to a care facility was a massive change in his life. Grand Living provided a best possible start, and affords continuing excellence in care, guidance and activities. Willingness, flexibility, adaptation and kindness have been the norm. My highest recommendation.

STAY AWAY FOR MEMORY CARE! If you are looking to put an…read moreAlzheimer's patient into their memory care, do yourself a favor and seek out another facility. My mother was transferred here and the arrival was a disaster. She was found wandering the parking lot and asking for my father (who has been dead for 31 years). Then once they got her into the unit, I was told by the nurse that she was very uncooperative about taking her meds. Why they couldn't slip it into her food or drink is beyond me. Then when I called to see how she was, both times I was connected to Deborah. She had the most miserable tone in her voice and complained about my mom packing and unpacking. I did research on this and it's very typical for Alzheimer's patients to do that when in a new place. She also said that she refused to take her meds. Why is this even an issue for someone who is supposed to be trained to take care of people with dementia? Then we were told after she had been there for only 5 days, she was going to be kicked out. We asked for help from the staff there to find her a more suitable facility. It typically takes about a month for people to get adjusted. They gave her 5 days! The director, Michelle Orlando, told us she "exhausted the search for every place in the area." My husband called 2 places the same day and we were told there was plenty of room at both. The icing on the cake was when Michelle told me "Your mother has been absolutely vile to everyone here since she arrived." This was already an emotionally draining time for me and to be told those exact words about my ailing mother told me all I needed to know. She was moved to another facility and is doing great. This is because the new facility has properly trained staff - not miserable nurses who complain about my mom and a director who couldn't even be bothered to call another facility for me. STAY AWAY FROM THIS PLACE! It's truly all top show. They entice you by showing you their facility and claiming to have properly trained staff. This is false! Good luck if your loved one comes here and experiences the anger that most dementia patients will go through. Their staff aren't trained to handle those patients. On a side note, they charged us $4400 which was fraudulent. Mom wasn't even there a month, yet they wanted to try to get over half her monthly rent on top of the $10,000 I paid them. They are truly fraudulent in their practices and what they promise people. All this while we are in an extremely vulnerable position. If this keeps one person from making the same mistake we did, I'll be happy. BTW, for those looking for memory care facility, please make sure the staff is licensed to administer alternative delivery systems such as a topical gel for benzodiazepines. This has been the saving grace at her new facility.

I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you

Covid-19 hit ALL nursing homes in the US hard! Tarpon Point was one of them. I just moved my 97…read moreyear old mom there the end of January and was impressed with the staff (nursing, aids & especially the Physical, Occupational & Speech Therapists). My mom had a stroke & was paralyzed on her right side. The therapists worked diligently with mom & she now has movement in right arm & can stand (with help). Mom was in the wing that had several residents with Covid, but she & her roommate did not test positive. The facility had Infectious Disease out to help them with cleaning & PPE protocals & moved all infected to a separate wing with a medical barrier. They did the work & it shows. ZERO Covid positive today (June 24, 2020) !!! Good Job!!

This facility truly goes above and beyond for their residents and their families. I would highly…read morerecommend this building to anyone!

The HR department Tyler is very unorganized. She calls people for interviews and then doesn't…read moreanswer you call when you reach out to her. Very unprofessional to call someone a week later. She needs to be replaced with a more organized HR representative. Be careful when dealing with her.

Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

​i came in with my wife early saturday morning and our son was with us. we met a young man named…read morejunior who was flat out nasty to us. he literally looked us up and down and looked at our son and told him that you dont allow people like us to live there!! i am a veteran of the united states military and i have never experienced such blatant disrespect from any facility we gave walked into! i asked for a manager and he told us that he was in charge and we are wasting our time. i have no interest in coming back in or speaking to anyone else as long as that rude young man is still in charge! i am going to leave reviews on google, yelp and with the bbb. rude and nasty!

This is the most amazing rehab facility I've ever seen! I live in Atlanta and I haven't seen…read moreanything like SBC up here. My wife's aunt has been there for 2 weeks and the level of care she has received has been excellent.