Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

Wow has this place gone downhill quickly - mainly after Hurricane Ian (Sept 2022). It was…read morepreviously one of the highest rated in Venice and I thought we had found a hidden gem. My MIL recently moved out after 5 months. As we live very close we saw all this first hand. When she moved out almost all the former staff had left - and more have left since - in fact one manager made it only 3 months. I am afraid that says something about management at the corporate level. Food had been fairly bad toward the end and at one point they were asking people hired for management or activities to cook and some of their spouses even showed up to help. Server turnover was unreal as they expected servers to also clean apartments. Corporate should have handled cooks leaving better. 3 meals per day are included and if that means you have to have it catered or bring a chef from other locations then that is what should happen. Dang even go to Costco and get food! You should not be having managers attempt to make grilled cheese sandwiches (which they burned btw. The units do not have cooking facilities (only a fridge and sink) so residents depend on the food service. Transportation was to be provided but at one point the driver quit - another one was hired but eventually failed a background check. Then management told residents they would have to "find a their own driver" if they wanted to be transported. Many residents do not have cars or should not be driving this is unacceptable. They only have one elevator that is shared by everyone and it is not dependable. Pool had still not opened 5 months after the hurricane (maybe it opened in the last month - who knows). Roof is still in need of repair after the hurricane (6 months now) - I drove by to check. Beware they have no generator. Until improvements happen look at someplace else for you or your loved ones. Do not listen to empty promises of coming improvements.

Excellent caring employees from Brett& Kelly, managers ,to Susan ,the on campus Nurse ,Marlene…read moreactivity director ,Leon and many more workers who care and really go above and beyond to accommodate the residents. Food,Activities,and the caring makes it a residential community rather than a facility. A must retirement to be considered when searching for a friendly professional home. Thank you Venetian Gardens Jae

We strongly recommend banyan the staff is fantastic they care so very much and are very involved…read morewith taking care of everything for our mom. When ever we need anything we can reach to the owners and get anything we need right away. They always take our calls and even if it is a text at 7 pm they respond. Best decision we ever made for the care of our mom

Please do your research thoroughly It was a tough decision…read morefor us too Make sure to do unannounced visits wherever you decide to place your loved one Don't be in a hurry check out everything Go between the beginning of dinner to bedtime a couple of times and see what's happening Good luck with finding a good place to care for your loved one Check out how many caregivers are there each time you go and the number of residents It is difficult for 4 or 5 caregivers to take care of this many residents in the dinner time and bed time In the morning see how many caregivers are per patient not including the individuals that are not caregivers Such as the nurse and admin etc

I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you

The HR department Tyler is very unorganized. She calls people for interviews and then doesn't…read moreanswer you call when you reach out to her. Very unprofessional to call someone a week later. She needs to be replaced with a more organized HR representative. Be careful when dealing with her.

Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

Beautiful state of the art facility. Staff is kind and accommodating and the other residents are a…read moreblast! 10/10 would recommend!

I was hired by the front manager and owner of this place. I was told I'd be making 14$ an hour. I…read morethen told him i had epilepsy and they unhired me. Think bout what kind of people do that before you leave your loved ones with them.

​i came in with my wife early saturday morning and our son was with us. we met a young man named…read morejunior who was flat out nasty to us. he literally looked us up and down and looked at our son and told him that you dont allow people like us to live there!! i am a veteran of the united states military and i have never experienced such blatant disrespect from any facility we gave walked into! i asked for a manager and he told us that he was in charge and we are wasting our time. i have no interest in coming back in or speaking to anyone else as long as that rude young man is still in charge! i am going to leave reviews on google, yelp and with the bbb. rude and nasty!

This is the most amazing rehab facility I've ever seen! I live in Atlanta and I haven't seen…read moreanything like SBC up here. My wife's aunt has been there for 2 weeks and the level of care she has received has been excellent.

#PerfectionIsAttainable #ParksideAssistedLiving and #MemoryCare Cottages is an incredible community…read morewhere compassion and dignity is always evident. The space is meticulously decorated and attention to detail is incredible! As a family we have vetted many assisted livings and could not be more impressed at the vision and mission statement of this facility! Every caregiver is professional and compassionate! We are always made to feel like we are family in this amazing community! Even the food is splendid and delicious! #Dementia #Alzheimers #LewyBodyDementia #MemoryCare #AssistedLiving #Healthcare #LovedOnes

I just love working at Parkside Assisted Living and Memory Cottage! P.A.L.M.C…read more Love Where You Work!