Austin at Discount Tire in Federal Way turned a stressful tire situation into a smooth experience…read more I had an unexpected tire pressure warning come up while driving and was trying to get it handled quickly so I could still make an appointment in Woodinville. I called several tire shops, and Austin was easily the most patient, helpful, and genuine person I spoke with. He looked online for the best price, called around to check availability, waited on hold, and stayed calm and professional the entire time. When I arrived, he was already outside waiting and got me in quickly. No pressure. No runaround. Just excellent service from someone who clearly cares. Because of Austin, I'll be choosing Discount Tire moving forward!!!

This is the **worst Discount Tire location I have ever been to**, and I'm just getting around to…read morewriting this review even though the situation happened about a month ago. I stopped by simply to get air in my tire. I sat in the air service line for several minutes without anyone coming out. I finally asked an employee if anyone was working in that area, and I was assured, *"Yes, sorry, he's on his way."* I waited another **20 minutes or so** and eventually stopped another employee to ask what was going on. Again, I was told, *"He's on his way now."* We could actually see the employee walking in our direction, so the employee I was speaking with walked away, apparently thinking I was finally about to receive service. Instead, the employee walked to an area where I could no longer see him and disappeared for another **15 minutes or so** before finally coming to my vehicle. At that point, he told me I needed to go inside because my tire had **"too little air" for him to fill it.** That was simply not true. I have never experienced anything like this at another Discount Tire location. What should have been a quick and simple request to put air in my tire turned into nearly an hour of waiting, repeatedly having to track down employees, and ultimately being given an excuse that didn't make sense. The lack of customer service and professionalism at this location was extremely disappointing. **I will not be returning to this Discount Tire location and would not recommend it to others.** If you want, I can also make it **sharper and more "Google review" style**, with wording that really emphasizes how unacceptable the employee's behavior was.

I spoke to Kenny last night via the Yelp App, asking about having a tire installed on a rim. I…read moreinformed him that I had purchased the tire elsewhere and needed help with it being installed. I could manage taking off the old one, but not getting the new one on. Sure enough, I came in as soon as they opened and the guys at Federal Way Used Tires didn't miss a beat. They were kind, friendly, humorous and most of all helpful. They made an awful situation turn into a great one! And they had an adorable mascot--tinkerbell--on site.

Very disappointed with this place. They sold me one tire last week knowing the others were in bad…read morecondition, and now they refuse to sell me another single tire and say I have to buy all four. Makes no sense and was a waste of my time and money.

Todo excelente. El servicio fue muy rápido, el personal muy…read moreamable y la oficina muy bonita y cómoda para esperar mientras realizan su trabajo. Me recomendaron venir a este lugar y ahora yo lo recomiendo 100%

Good service good prices my friend recommended it to me good job done with my tires I recommend the…read morebusiness too

Whoever designed egress/ingress to the fueling station was definitely not an engineer, or someone…read morewho possesses even the slightest understanding of traffic flow. Left turns are a no-no! There must've been a hundred cars or more attempting to move in & out on Monday, April 6, 2026. The biggest problem are customers making left turns, all of which should be eliminated. At the traffic light intersection on Enchanted Park Hwy. cars making left turns towards the gas pumps cause a horrendous back-up as there's less than 100' or so from the traffic light. There should be cones/barriers & signage prohibiting left turns. Additionally, vehicles exiting the gas pumps should be prohibited from making left turns there as it creates a hazardous condition. As cars exit the main parking lot, while heading north, drivers attempt to make left hand turns to enter the traffic lane of vehicles already in line, causing additional headaches and frustration. Barriers/cones/curbing & signage should be installed to prevent left turns there. Many customers have already figured out it's safer & creates less congestion to take the lane of traffic off Enchanted Lake Hwy. (adjacent to Olive Garden Restaurant) which offers right hand turns into the lane proceeding to the gas pumps. Left hand turns are the bane of traffic flow. I'm not an engineer, but having retired from Law Enforcement after 30-years. My knowledge & experiences with traffic control would help the shopping experience at COSTCO Federal Way.

Food court review We easily got up the the registers to…read moreclick what we wanted on the screen then waited only a couple minutes for our food. The turkey provolone sammy was really tasty and quite sizable for $6.99. Nowadays that size sammy is $15-19 at other restaurants. It had great flavor and tons of meat- so much it was hanging out the sides. The $1.99 slice of cheese pizza feels equivalent to two slices from their fresh $9 whole pizzas. We dabbed away some extra grease from the cheese pizza. We've had their cheese pizza numerous times before and my only issue is the salt content being too high and feeling like we have to chug water later in the day but it's still the best deal around for pizza. Also love the compostable plates they use. Not sure why they aren't compostable in California but glad to see that.

Came in as a walk in for a pre trip safety check, and was able to leave after an hour and half…read more Was pleasantly satisfied with the service, the auto tech gave me a rundown about my tires, explained what needed to be replaced and when, and gave recs for tires they have with estimates. Felt good leaving the shop as I have a big roadtrip planned next week. Would definitely come back and interested in getting my tires replaced from there.

Les Schwab is hands down the best when it comes to service and reliability. From the moment I…read morepulled in, I was greeted right away and treated with respect. The staff is knowledgeable, professional, and always willing to go the extra mile to make sure everything is done right. Whether it's tires, brakes, or just a quick check, they're fast and efficient without ever cutting corners. Prices are fair, and the peace of mind knowing the job is done correctly is worth every penny. Definitely my go-to tire shop--highly recommend! Les Schwab is hands down the best when it comes to service and reliability. From the moment I pulled in, I was greeted right away and treated with respect. The staff is knowledgeable, professional, and always willing to go the extra mile to make sure everything is done right. Whether it's tires, brakes, or just a quick check, they're fast and efficient without ever cutting corners. Prices are fair, and the peace of mind knowing the job is done correctly is worth every penny. Definitely my go-to tire shop--highly recommend!

Visited Firestone after my brother's brand new tire developed a metal chip. Over the phone, staff…read morestarted the hole was too large to repair and a new tire was required. We agreed to proceed based on that assessment. A pickup the vehicle already had a new tire installed, but the original tire was not initially available for inspection. Upon requests, staff brought out our old tire. However, the metal chip had not been removed and raising concern about how the determination of an unrepairable hole was made. Staff then removed the chip in front of us, after new tire had already been installed. The next day, we visited Les Schwab, where technician confirmed the original tire was repaired with a patch and removed a new tire installed by a Firestone. Contact firestone manager to request and a refund of over $300 and return of the tire. Manager agreed. Upon returning to Firestone, manager started he believed the tire from Les Schwab was new, not repaired and reported he could not locate the patched area, implying our account was inaccurate Returned to Les Schwab for documentation confirming the tire was patched, not replaced. Returned again to firestone with the documentation, however, another staff member located the patched repair site, and the refund was issued. While appreciative of receiving the refund and returning the tire, the overall experience was frustrating, marked by a lack of trust poor communication, and repeated statements from the manager suggesting disbelief of our account. Final resolution was satisfactory, but the process significantly impacted the confidence in service and customer care!

My visit was one of the best experiences I've ever had at any mechanic…read more Jeremiah was incredibly kind and very attentive thank you so much for helping make a frustrating day much better! Great value and ast service !

I'll never use them again. The manager of the store runs the front desk and is very slow at running…read morehis desk computer to do even simple tasks like printing out a receipt. I didn't even receive a proper invoice showing what was performed. He also has little to no customer service and even rudely challenged me as to whether I was going to stay or leave and be picked up. He later called me to hurry in to come pick up my vehicle before closing, but when I arrived, my invoice was not ready, so he made me wait as he fumbled around trying to find my invoice. Finally, my total balance at pick up was over close to $100 from what I was quoted at the time of service with no new additional approved work. Never again! Stay away, and find a better place to spend your hard earned $$$, and be treated better.

This is hands down the BEST automotive shop I have EVER been to. It's a small family owned business…read moreand you can clearly tell by the unique, personal service that they give to each of their customers. I have never once had a bad experience here and I will continue to recommend this place to everyone I know. All the employees that I have been in contact with have been nothing but delightful and attentive to me and my car issues. Love this place!!!!!

Really disappointed overall. I found a groupon for an alignment which was the most cost effective…read moreone around, called and spoke to a nice gentleman who told me to call back later this afternoon to see if they could squeeze me in. Last car they accept is at 4:30pm and they close at 6p. I called multiple times between 2-3pm and was disconnected/hung up on. Never found a human on the phone and since I was nearby I decided to drive in and see if I could do a walk-in appt. I arrived at 3:45pm! The guy at the desk was part of the other shop to the left, and told me the lady for my shop would be back in 30 minutes and she would help me then. Not sure how they can run services when phones are down / front desk person is gone for 1.5 hours or more. I left after 15 min more of waiting in person, and am taking my business elsewhere.

Helpful and friendly staff, girl working behind the desk is super knowledgeable and has a great…read morework ethic. Tires Now has great prices (beat Costco and everyone else) and quick work. I had a terrible experience trying to call around and find tires in off-set sizes for my 350Z. Not only did Tires Now have what I needed, I only to wait 1 day for them to arrive and then the install happened same day and in less than an hour. I recommend them to everyone and we are so lucky to have one in WA state. Thank you Tires Now!

I was wheel shopping for my new Chrysler 200 being that the stock plastic wheel covers were not…read morethrilling my taste buds (yuck) I decided to check out a couple local wheel shops & stopped by West Coast. The Shop is AMAZING. They have over 100 (prob more) wheels in stock ON DISPLAY for the public in every price range and style. The "other" wheel specialty stores I went were just showing me pictures online. Not a huge help. So I went home, deciding that they won my business. I did my research & used a Car configuration website online to visually match up my car to the PERFECT Rims. I found the ones I loved so I called Ali! He got me a great price, about $10 cheaper apiece than online. He got them in stock that same day, so I rolled down the next day to get them put on. They were put on quickly & look BEAUTIFUL! Wheels are a great way to personalize & spruce up your car. WELL worth the extra cost in my opinion. Great service, honest pricing, would recommend West Coast wheels to anyone!

I've already left a great review but since I bought two full sets of 26" for two different…read moreEscalades here's my 2nd! These wheels and tires look great but they're known to be quite difficult long term. I had two wonderful experiences with these guys. The wheels and tires held up well. I appreciate everything these guys did for my vehicles over the years. Now I have a new HUMMER EV SUV and it's time for some FORGIATOS! Stay tuned for the exciting conclusion!! I know EXACTLY what I want. I'm going to now call and submit my order for a quote. I'll give my 3rd review and I'll give exact timing on 1st call, how long it took to get the quote, then if I order how long all that takes. Then you can be the judge if this is the spot for you. Thanks, Adam T.

We decided to come here to get our oil changed last minute. Although they did it pretty quick, it…read moredidn't solve our issues. We came in letting them know our engine light was on... my non-educated self said, "can I change my oil? My engine light is on" and he said it won't fix it. They changed my oil anyways and said they'll try it just in case it'll fix it. It didn't... and they told me to go to a dealership to get it fixed---I wish I knew that and didn't waste my time and money here knowing I could've just done all that with my engine issue at the dealership. --the guy was friendly though and probably a sales tactic but I wish they were a lot more clear with that. It was $104 for an oil change, people said that is pricey for that.

**UPDATE** KIA replaced the engine. I wanted to get this…read morereview out there because not everyone will have the money to replace their engine when these guys screw it up. Original review Avoid this place like the plague. I brought my car in a few months ago and got an oil change. A while later I noticed my car leaking oil so I took it back and they had forgotten to put a washer on the drain plug. So, ok mistakes can happen. Not too big of a big deal. Few months later we take mine and my boyfriend's car in for oil changes on a Saturday. The service was quick and easy. Everything seemed fine. We took both cars home and my boyfriend's car sat until Monday. While he's driving down the freeway he notices a ticking sound coming from the engine, the ticking soon becomes a loud knocking sound by this time he has already pulled off the road and shut it off. The car is at the dealership repair shop and we are waiting to find out what exactly happened. This car isn't a piece of crap. It was bought brand new from Kia dealer. It's a 2021 Kia Soul. Nothing was wrong with the vehicle before bringing it there. They had even checked off that the car was in good working order before working on it. I am kicking myself for giving this shop a second chance.