Two things you need to look for servicing your car. Honesty and competency. Garrison has both…read more Bill Marr is the owner and is hands on most days.

Great service! I was traveling from the USA to Canada when my front tire was making a very…read moreconcerning noise. NAPA Auto in Garrison was the closest autobody shop. The secretary (cant remember her name but started with an S) could tell I was anxious as I was not from the area and concerned I would not be able to get assistance. She answered all my questions and was extremely professional and showed she really cared for her customers. When we arrived at the shop, Bill immediately went out to my car diagnosed my 3 loose lug nuts and tire misalignment from a previous snow tire exchange. He made sure to drive the vehicle around the block to make sure it was safe to drive. Did not charge us anything for the time and maintenance provided. I can not thank these 2 enough for providing quick and free care to my car, and helped calm my anxiety so that I did not feel anxious driving away as I could have easily lost a tire while driving on the freeway.

I have been going to Auguste for years. His level of expertise in Porsche is outstanding. He is…read morevery friendly especially, if you bring him a coffee with two creams two sugars ( we can talk and drink coffee for quite a while). But anyhow and his wife Penny, who handles the office is the most lovely person. What a great experience and what great service. Stewart

These guys were the best. I am new to St. Catharines so anyone have any suggestions on who else to…read morego to in the area. I am a senior and have an older model car. I am concerned about being taken advantage of. Thanks everyone.

Thanks again after all the years helping me keep the Olds in my Oldsmobile. If you are reading…read morethis than you now have the best people in St.Catharines to take your vehicle to.Very happy and thanks again.

I am moved to tears by the help I go from the service department recently. I purchased a Bolt EUV…read morelast year from Brian Cullen and yes the service has been great in general. But recently I had an emergency where I needed to fulfill a really important personal volunteering role. My kiddo and I volunteer for the humane society driving wildlife to a wildlife rehabilitation centre in urgent circumstances. We were doing this and my windshield wiper (replaced somewhere else) flew off on the highway. I drove to Brian Cullen and they tried to replace the wiper with a "universal" wiper only to find that my car needs to have the special wiper. They told me they would order it and let me know when it arrived. I said, "I have a weird problem. I have 13 baby possoms in the back of my car that need to get to their next feeding." The team immediately figured out a short term solution for me. All the baby possums got to their feeding and survived. It may sound silly but it mattered so much to me and my kiddo to be helped when we were trying to help.

Do Not buy a preowned vehicle at this dealership as they sell vehicles that have failed the tire…read moretread's. I crashed my car into a ditch and found out car was sold with bad tire treads. Also bad injectors causing fuel milage issues and car running like crap. I DO NOT RECOMMEND I HAD TO FIGHT WITH MANAGER TO FIX THESE WHEN THEY SHOULD HAVE FIXED BEFORE SELLING.

Very friendly staff and quick response. Thanks to the driver Andre who came quickly and helped us…read more I will use their service again, highly recommended.

We had our car towed into niagra from the USA after a long period of storage and it had an engine…read morelight on. Dave came and gave it a once over and hooked up diagnostic equipment, found that the issue was minor (an emission sensor), and that we needed nothing to drive away safely and we were on our way. We really appreciated his honesty in helping us out, and not insisting we fix something that didn't need it. pretty rare to find a mechanic with this kind of mentality. i would recommend to anyone to go to Dave. he totally made our day. fix what needs fixing and get an honest opinion. Thanks!!!

Poor service and bad workmanship. Guys name was Dave and also owns chippawa auto body. I'd say stay…read moreaway and get your work done elsewhere. Very unorganized and very unclean. Took 2 weeks to get my car back for a brake job and feels worse than when I dropped it off.

5 years ago I encounterd a small automotive mechanic business as I had picked up a friend in Fort…read moreErie, Ontario, Canada and on the way back just steps from my house the radiator hose sprung a pinhole leak from the wear and tear on the old car (2007). As I was on my way up to the Northern part of Ontario I had to stop at home and diagnose the problem. I was so upset that I bought transmission fluid instead of radiator fluid as both were red in colour and I thought I'd fix the problem myself. The next day when I had realized and read the bottle I was even angrier at no one but myself for being so smart. I looked up an automotive repair shop that was within driving distance and was offering to look at my car the next day. Long story short, Dave & the dudes flushed my radiator clean of the transmission fluid and not only that the did an oil change fixed my front brakes and charged me a very reasonable cost for their time on my vehicle. This automotive mechanic shop is few and far between with their expertise & professionalism from the time you enter their door til the time you race off in your fixed vehicle. Dave's a dude and the guys working for him have the know how on most all makes and models. That's why I keep going back and would recommend Total Automotive to anyone that wants to save a dollar and have reliable experts and parts installed on any make or model. It might take a day or two to recieve your car back, but the wait is worth it. Thanks again Total Auto Repair, Cause Dave Cares. See ya soon with my (2012) new old car.

My rad blew and had it towed to Als. Been the there before but they treated me like a regular…read morecustomer. Very fair pricing and quick turnaroun. I am a regular now.