In September of 2025, we had this business come out to service our air conditioner. We had no…read morecomplaints at that time. Six months later I noticed that they had been taking out payments of $25.00 per month for the past six months. When I called to inquire about this, the owner wasn't even available to take my call but I was told she would call me back the next day. I was trying to deal with Wells Fargo bank about the charge and could not put this off. When I told the person taking the call, I would turn this charge into the bank for fraud, she called me back in 10 minutes. As I was talking to her, I hadn't yet realized that they had been deducting these payments for 6 months. The owner pulled out some contract written up by a technician named Ethan. Ethan supposedly had written out the contract in such detail, as to cover this business's maintenance contracts, that it was confusing to my husband who is elderly and he didn't even realize what he was signing. The owner said she had been calling us for months to send a tech out here to check on our system but yet never left a voicemail, email nor did she send a follow letter. I did leave a local review as to which she responded defending the company's policies but again she did not follow up with a response by email or letter. She did however, respond online where people can see reviews but cannot see emails or correspondence. After I finally saw what she posted 8 weeks later, which was to defend her company making themselves out to be the victim I decided to pull the local review only because CS is a small town that tends to side with local businesses and so I decided to review her on a more diverse website. If you read other local reviews you will see both positive and negative reviews, so I will let you decide if you want to do business with them. I have not only dealt with businesses in Tx but in two other states I have lived in. I have also been doing business with small business owners in CS for 20 years and never has this happened nor did we find ourselves locked into a contract where my husband did not realize what he was signing. I do take responsibility for not checking my credit card charges more thoroughly or I could have stopped $200 worth of charges that we did pay. I decided only to persue this to protect those less fortunate so as not to sign something they did not understand.

Would not use them if they were the last company available. Poor customer service and they are…read morehappy to take your money. Make sure you read the contract on a service agreement before you sign.

morgan Air did a great job replacing our old AC system with a new super efficient variable system…read more love the new system. I will always recommend Morgan to my friends and family.

Our AC went out the first night in our new home! With two little ones under two, this was a no go…read moresituation. Called Morgan AC first thing in the morning, they answered, a tech was out within in the next hour. RJ was who came, he was kind, friendly, knowledgeable, quick to assess the issue and get it fixed. Can't thank y'all enough

Very expensive. Manager was rude when I talked to him on the phone. Find a different company.read more

Great service and great prices. Highly recommend! Their…read moretechnician had good knowledge of everything and was able to get my system up and running.

This is a great company! Amazing and diligent personnel. I…read morehad water from a neighbors pipe coming into my kitchen. Maurice came that same day i called for help, with all the fans and machines needed to dry the floors. Very professional and caring staff. You are in good hands with this company!!

Their pricing for what I needed done was a bit much. It took quite a while for them to contact me…read more This was a project I needed done asap

I had them come out and take a look at a house I was purchasing. They inspected the entire system…read moreand gave me several options to choose from. They even let me pick and choose what I didn't want to do and what I wanted to add, without heavy pressure to go with their suggestion. Which is big for me, because if someone starts being a little pushy with things I don't want, you don't hear from me again. They installed the entire system and my A/C looks and feels great! Happy with the whole process. No leaks, easily cools the house, no issues so far.

TL;DR: Do NOT get their warranty and shop around for other quotes to compare - expensive and high…read morepossibility that work is defective. I was really hoping this company would do something to fix the issue but I've given them 5 chances already and they either are unwilling to, or unable to. In June 2021 I decided to get a new AC unit and entirely new ductwork. It was extremely pricey and I also got the $600 parts and labor warranty that covers the "diag[nostic] fee during normal business hours [...] all parts and labor for 10 years. Just not any Freon that is needed for a repair." I pay a little over $12,000 for everything (which I later find out when protesting my property tax is much more expensive than normal according to the board, just a heads up to shop around). I would be okay with the higher price if it solved all my issues, but this was just the start of my problems. A little while later we notice the AC vent in the ceiling is dripping water onto the carpet and leaving a water stain in the ceiling. I call and they send someone out who looks around and just says everything is fine, to let everything dry out and call if it happens again. Well...it happens again, and we call and the second guy comes out and says the exact same thing, this time with a little dismissive attitude to be honest, like me and my husband are crazy despite the carpet being wet and the ceiling showing water stains. Each time the techs also inferred I would be charged, which I didn't appreciate as I mentioned I had the warranty, and while I wasn't billed in the end, I did not like guessing if it would be honored or not (which also, would have been a breach of warranty and contract under law, look up Texas Deceptive Practices Act). The third time this happened we just had the ceiling painted and I lost it when the allegedly "fine" AC started dripping water again, and directly texted the owner explaining that I was fed up. Well, he finally sends someone else over and they discover the pan to catch the condensate was too small and installed incorrectly...all this after multiple techs came and essentially gaslighted us saying everything was in fine working order. But I am leaving this review because now, nearly a year later since the tray was installed, the AC vent has started leaking yet again after we had the ceiling painted yet again on my own dime when really this should never had happened if they had installed the pan correctly. They send a tech and, you guessed it, they say the AC is in perfect condition, the drain line is not clogged, the pan is fine, etc. and simply say it is because I did not change the filter (which I actually did recently!). So, here I am with a puddle in my carpet and newly water-stained ceilings for the third time in 3 years since getting the new, overpriced, AC and ductwork. Oh, and apparently my warranty is no longer valid because I did not have a maintenance check from them within the last 6 months (my last was February 2023 and it is now September), which was not stated ANYWHERE on the piece of paper I was given that showed I had the warranty. I may or may not seek compensation for damages depending on the costs to repair the AC and the ceiling. I give them 2 stars because the owner is responsive and prior maintenance check techs were friendly, but when it comes to the cost, diagnosing issues, and quality work, I really can't recommend them after this saga.

If I could give them 6 stars, I would. I had technicians come out on Friday and Monday (2 visits)…read morewhen my HVAC wasn't performing correctly. They came on Friday to give a second opinion when a competitor quoted me a $14k complete replacement because my compressor was "dead" and would no longer function because of its age. The tech on Friday correctly diagnosed high superheat, and noted that the compressor was operating within expectations at off-design conditions. A root cause was not identified, but we had good guidance to work from and survive the weekend. On Monday, they came back out to follow up on the poor performance that persisted through the weekend. Despite leading them with the wrong suggested diagnosis, the tech evaluated the problem thoroughly and quickly found the root cause. The A/C was back to normal by Tuesday and will last several more years. Both times, the techs were inquisitive, knowledgeable, and honest. Great service and great values make this company worth your business.

The tenants in my rental property were complaining mid-summer about their bedrooms being hot, so I…read moreread a bunch of reviews and chose BCS Air Solutions to come save the day. They sent a guy out, and he called me with his diagnosis. He proposed to install a fancy thermostat with sensors in each upstairs room. I let him completely finish. Then I said that the last time I was there, I noticed cold air flowing downstairs when only the upstairs thermostat was on. And then the guy said they could fix that by installing new dampers. I said okay and we forgot about the fancy thermostat plan. It must have been all that was needed, because my tenants never complained again. SO - I'm happy that they competently fixed the problem, but I can't give 5 stars when they missed the real problem when diagnosing.

They performed carpet cleaning for my home to a high level of quality and good value of which I am…read morevery satisfied with. I highly recommend this company.

Did a great job steam cleaning my carpets. Contacted a few different companies and Steamatic had…read morethe most affordable prices. Each employee that I interacted with was so kind and helpful!!

BUYER BE WARNED! I signed up for this service 2 years ago for the total protection plan. At the…read moreend of the first year we had them come out and provide the free inspection and recommendations. They provided us with a list of expensive "repairs" or maintenance items. I should have cancelled but I did not. We are now selling our house and I called to cancel. They informed me that I have until October for my Total Protection plan. I can either pay the remaining balance of pay monthly. Sounds like a good plan but make sure you want to want to pay for a full year before you sign up and make sure you want to continue when they automatically renew. Also they call 3-4 times per week to schedule the free inspection.

I have used them for AC work and found them to be very dishonest in how they charge. They quote a…read morehigh price not based on time, materials or anything really (just pick a high number and hope the customer falls for it). They want to be paid in advance before the work is done. Their work is substandard. Once they get in your house, they start finding other things to suggest they can fix at an additional price. i would run as fast as I could from them.