ABSOLUTELY TERRIBLE.. long story but was billed $168 for service never used for 5 months after…read morecancellation and told everything was taken care of two weeks later they sent me another bill for $54. after speaking with supervisor they wouldn't reduce price one cent. fill totally ripped off.

Service was average. No real complaints, but when I canceled, I was told I would nbot be charged…read morethe full amount since I canceled midway through the billing cycle. I was charged the full amount. When I called to get a refund,the log of my call was verified, and I was told by 4 people - including 2 managers, 1 of which claims to hjave listened to my call to cancel, that what was told to me on my initial call was irrelevent.

this Started 8/2024: Verizon and this Plainwell store is the home of the classic "bait and switch"…read more I'm a 21 year client of Verizon and got screwed with my last phone up-grade. Justin S. at the Plainwell store said "$160 with your trade in and no changes to your plan". Not the case at all. 1st few months my bill went up $99. I would call or text Justin about the billing error and he would say "oh VZ just hasn't caught up with your new trade in promotion, I'll issued a credit". He did issued a credit but it wasn't the correct amount. this happened every month until Jason stopped responding. I reached out to Verizon corporate office and got no where except when a 3rd party customer service rep (that spoke very little English) called me to tell me she she would take care of everything but never did anything. I asked for several months for my signed agreement and didn't it until the 5th letter I wrote. here's a shocker, I was not my signature on the agreement. I write Verizon a dispute letter every monthly billing because its incorrect every month. I even wrote directly to Amanda at The Wireless Zone main office and didn't get any response. I recently traveled to Ireland, Spain, and France and got screwed on the VZ international $12.00 per day plan. Disputed the charges because there were many days I didn't user any data. Verizon doesn't care. its one of their many "gotcha" moments Do not use The Wireless Zone stores and certainly dont sign up with Verizon. Plenty other companies out there like T Mobile, Pure Talk and Consumer Cellular.

I have a business account with verizon went into this store to get a new line, was scammed into…read morechanging my plan for a less costly one which turned out to be a lie. I also got conned and swindled into the free phone trade in now I am stuck paying over a thousand dollars. It looks like I am not the only one that has been robbed by this store. Verizon has become a low quality company 2 months later and the customer service some call center can't resolve this. By the time someone read this I am sure they will cut my lines off if I choose not to pay the thousand dollars. I even returned the phone to the store and it was mailed back to me. Customers beware of this store...

You know it's bad when you frequent this site. Then you get to the site and there's no way to sign…read moreup for alerts to know when the estimated restoration time is or when it has been restored. Ancient.

I had a cut off notice for Tuesday and that was the day I got paid. I asked on Friday please don't…read morecancel service as I would pay that day but rep said had to cancel. So, I selected service with AT&T which is amazing. Better picture quality and super service. Now, Spectrum keeps calling and texting me to stay with them. NOT!!! All they had to do was give me one lousy day to pay but they obviously didn't want my business. Stay away from Spectrum if you have issues paying bill as they do not care and will not accommodate any payment plans.