ABSOLUTELY TERRIBLE.. long story but was billed $168 for service never used for 5 months after…read morecancellation and told everything was taken care of two weeks later they sent me another bill for $54. after speaking with supervisor they wouldn't reduce price one cent. fill totally ripped off.

Service was average. No real complaints, but when I canceled, I was told I would nbot be charged…read morethe full amount since I canceled midway through the billing cycle. I was charged the full amount. When I called to get a refund,the log of my call was verified, and I was told by 4 people - including 2 managers, 1 of which claims to hjave listened to my call to cancel, that what was told to me on my initial call was irrelevent.

Pretty disappointed with my recent contract for AT&T internet. I wish I would have done a little…read moremore research first. When I talked to their representative over the phone, they told me they were giving me a very good deal being that I was a "preferred customer" based off of past purchases I had made. The rep asked me how much streaming I plan to do and how many devices. I told them I want very fast internet for over 5 devices, in order to stream netflix/hulu, music, gaming, etc. They assured me that this deal would be great and support all that I told them I would be doing. Flash forward a couple months, where I have done my research. Unfortunately, I locked myself into a year long contract with a company charging me the same as everyone else under a false pretense. Not horrible. Still a decent price. I feel deceived though, due to the fact that I cannot stream netflix for more than 10 minutes at a time. I have troubleshot everything, and the only conclusion I can reach is the faulty internet. I have taken to listening to more music, because it is very frustrating to try and watch a fragmented show. I would avoid AT&T or just make sure you do your research to know that it truly supports the things you'll need wifi for.

From the owner: AT&T is an Internet service provider in Kalamazoo with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

this Started 8/2024: Verizon and this Plainwell store is the home of the classic "bait and switch"…read more I'm a 21 year client of Verizon and got screwed with my last phone up-grade. Justin S. at the Plainwell store said "$160 with your trade in and no changes to your plan". Not the case at all. 1st few months my bill went up $99. I would call or text Justin about the billing error and he would say "oh VZ just hasn't caught up with your new trade in promotion, I'll issued a credit". He did issued a credit but it wasn't the correct amount. this happened every month until Jason stopped responding. I reached out to Verizon corporate office and got no where except when a 3rd party customer service rep (that spoke very little English) called me to tell me she she would take care of everything but never did anything. I asked for several months for my signed agreement and didn't it until the 5th letter I wrote. here's a shocker, I was not my signature on the agreement. I write Verizon a dispute letter every monthly billing because its incorrect every month. I even wrote directly to Amanda at The Wireless Zone main office and didn't get any response. I recently traveled to Ireland, Spain, and France and got screwed on the VZ international $12.00 per day plan. Disputed the charges because there were many days I didn't user any data. Verizon doesn't care. its one of their many "gotcha" moments Do not use The Wireless Zone stores and certainly dont sign up with Verizon. Plenty other companies out there like T Mobile, Pure Talk and Consumer Cellular.

I have a business account with verizon went into this store to get a new line, was scammed into…read morechanging my plan for a less costly one which turned out to be a lie. I also got conned and swindled into the free phone trade in now I am stuck paying over a thousand dollars. It looks like I am not the only one that has been robbed by this store. Verizon has become a low quality company 2 months later and the customer service some call center can't resolve this. By the time someone read this I am sure they will cut my lines off if I choose not to pay the thousand dollars. I even returned the phone to the store and it was mailed back to me. Customers beware of this store...

Buyer Beware‼ I would give them a zero if I could! They lied! On November 11, 2025, I called to…read moreinquire about adding cable to our already existing phone and internet plan. They quoted me for $215.86 to include the "tv select" plan, internet, and a 2 mobile phone service with taxes included. I confirmed the quote twice!!! When we received our first month bill... we got a bill for $215.86 AND a separate large bill for our phones! That is definitely NOT what I was quoted ‼. I called today, and they refused to honor the quoted amount and now I am stuck with a much higher bill. Do not let them do this to you too!

We switched our entire family to Spectrum Mobile, 7 lines. The rep told us that everything…read moreincluding our cloud storage would move over when we prted over our numbers. Then my wife and I were going to upgrade our phones and we purchased 2 iphones for 2 of our grandsons. After the service was switched from Verizon we noticed that the cloud phots did not move over. After dealing with the store manager, he told us the rep we had dealt with gave us bad info and the only way to get our photos back would be to return the upgraded phone to Spectrum, reactivate the old phone with Verizon, download all of the photos from the cloud back into the old phone and then once all photos were in in the phone, bring the old phone back to Spectrum and report the number back to Spectrum then upgrade the phone. Well after 3 grueling weeks of trying to get all of that to happen, we went back to Spectrum for the final steps of moving the service on that old pnone back to Spectrum and upgrading the phone like we were originally trying to do. Tonight we were told that the promotion that was going to allow us to upgrade the phone for zero cost had now expired and it was going to now cost us $550. We received no help in resolving this in the local office and were instructed to call the customer service number. We received no help from them either. We have bee a customer of Spectrum (previously Charter Communications) for our TV. phone and internet service since 1987. We chose to give them our mobile business because of that long standing relationship. Sorry to say we only turned out to be a "nobody" to Spectrum. With all of the loyal business we have given them over the years and all of the new busuness we were in the process of giving them, they were unwilling to make things right with us. IF I were you, I would seriously consider looking elsewhere for TV, internet and mobile services especially if you want to be treated like a good customer instead of just a number. This review is courtesy of a long time (over 35+ years) customer Todd Totzke

" Spectrum," I call them speculum, sucks in my area. The service constantly pixelates, goes black,…read moreor loses service altogether. I HATE this outfit and do NOT understand how this slip-shod organization is able to hold a monopoly in Portage, Michigan.

Let me join the chorus! Charter Spectrum service sucks big time…read more Long suffering customer here. To other sufferers I offer this advice: BREAK UP WITH CS NOW! You are locked in an abusive relationship. They don't really love or respect you. The hours you spend on the phone with them will never be recovered. You have invested much time in trying to avoid a breakup but the abuse never stopped. There is a new fiberoptic cable company called Metronet doing new installs in Portage. Our new service began yesterday and we wished we had been able to breakup with CS years ago. Do not believe them when they say they will die without you. YOU are more likely die while caught up in their bad service calls. All our entertainment is streaming now and we are happy again.