I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was out for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works. read more

My Internet went down September 12. A technician came out on September 15 and told me my wires were shot and they would have to dig to get to the underground wire in order to diagnose the problem and maybe repair. This would take two or three weeks before someone can come out. He suggested I go with another carrier. In the meantime, my Internet is still not working and it is September 19. read more

Worst business ever. I was being charged for two internets. In the same living room. I had the old modem and the upgraded HUB both connected. I was reassured by their agent that I would only pay for one. Today I was billed 72 dollars actually my new modem was 47.50. According to my previous two bills I was refunded the 60 dollars times two att overcharged. So I'm not being charged the 47.50. But instead 72 dollars today ! Saying they took bk the 12 promotion cuz I don't qualify. 47plus 12 is not 72. They are charging me the wrong price as I took back the 60 dollar modem !! I will go with another company just like I did with their phone service !!!! They are a nightmare !!! Trying to drain their customers out of every penny they can !! BEWARE!!! read more

This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking money out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one. read more

I got At&t fiber network internet because it was supposed to be better than xfinity. Its NOT! This is terrible. Cuts out all the time, and makes me reset my internet nearly on the hour. Dont get this, its garbage. Im going back to xfinity! read more

AT&T internet service is slow and unreliable. Once a technician finely does arrive, he usually can't find the problem. AT&T continues to send messages that the service is fixed. IN FACT, it was not fixed but they continued to bill for the service. Then the next hassle starts, you get the endless runaround with customer service. This frequently ends with an agent trying to transfer your call. However, you get disconnected instead. DO NOT GIVE AT&T YOUR BUSINESS! Not Recommended. read more

Complete flakes. I made an appointment for installation, and the installer never showed up. I called to get an explanation and make a new appointment. I got the new appointment but no explanation. And you guessed it, the installer never showed up. Guess I'll have to stick with Comcast until T-Mobile extends its 5G Internet service to my area. read more

Frankly the service has been mostly reliable. Con's- They never sent me the $200 gift card. Kept telling me to wait until it was TOO late and the promotion was over! Almost signed up for the Mobile but got caught in an automated service loop. Cussed the system out and apparently the AI did t like that and hung up. So I decided to look around and found a much cheaper deal through Xfinity and 3X the speed and a much much cheaper mobile offer. BUT, this is where the real consternation kicks in. Good luck trying to cancel!!!! The only way to cancel is to call by phone and it's an endless hold!!!!! Freaking roach motel, can never check out. F U AT&T ...will let everyone know my experience. read more

When it runs it is fine, but I'm tired of getting home from work to find my internet is down. Unacceptable

AT&T technicians are incapable of installing AT&T fiber service. The first tech said he could not get up the pole that xfinity technicians have no problem ascending. So, I cleared the vegetation and rescheduled the installation for the next morning. The second AT&T technician came to install my fiber internet today, but told me that it is "impossible" to install my modem where my xfinity modem sits. He had no answer when I asked how xfinity accomplished the "impossible". Then he left. I called Customer Service to complain and have now scheduled another tech for tomorrow morning. Why can't AT&T technicians accomplish what xfinity technicians accomplished? read more

When I first signed up for AT&T, I thought this was going to be a great deal. High-quality Internet for a reasonable price. However, I ran into numerous issues. When I moved, I had problems closing my old account, and they were still withdrawing money from my bank. When I called AT&T, they could not find my old account. I was forced to put a stop payment on my checking account. Last night, I noticed that my Internet kept going on and off. I tried doing remote troubleshooting through the app, and they were unable to find a problem. They had to get a service technician out the next day. My scheduled appointment was originally between 8 AM and 12 PM. When I texted "status" to get status updates, the time was narrowed down to 11 AM to 11:30 AM. However, 11:30 AM rolled around and the technician never arrived. I texted "status" again, only to be told that they would be here between 8 AM and 12 PM. Fast-forward to 12 PM, still no technician. I texted again, and they said that the technician is running behind with no ETA. You guys had four fucking hours to get out here, and you failed that commitment. My issue resolved all on its own anyways, but I sure do not like people wasting my time! After this little fiasco, I am considering switching my ISP. read more

I'm not sure why so many people seem to have problems with AT&T? I have their gigabit internet service for years, probably 4-5 and my service has gone down once for less than a day during a major storm. I have had equipment failures twice, which were resolved quickly. The last time about 6-8 months ago. They first said it might be a week or so until they could fix it and that they would call me. I told them my only phone was internet and then they expedited the service and came the next day and not only replaced the box on the wall that wasn't working, they upgraded my router that was working. I have no complaints. The service has been excellent. read more

4.78 HOURS total on the phone with AT&T in total because of a series of dip-shit events. Below is just the tip of the iceberg... I've filed a complaint with the BBB and AT&T's legal department. 9/3/21 @ 5:21 PM (PST) Called for initial set up at 1-877-797-9952. I let the rep know that I already have a personally owned Nighthawk and needed to get a data plan and that last year I had one and it worked well. I told her I needed it because I was going to Alaska on Sunday, September 5 for a month and would be gone. I was told it was set up and she will send overnight (SIM # 916-502-4308). 9/4/21 @ Around 6:30 PM (PST) Looked at the tracking number and it stated it would arrive on Tuesday, Sept 7, so went to the AT&T store at 3100 Folsom Blvd, Sacramento, CA 95816. Aaron Ortega tried to set me up on a pre-paid data plan and put a new SIM card (916-601-4757) in my personally owned Nighthawk. However, he could not get the device activated for some reason. He tried till after the store closed and was unsuccessful. I needed to get back home, so I told him I would just call customer care to get it fixed. 9/6/21 @ 2:47 PM (AKDT) Upon arrival in Alaska, I tried to get the new SIM card activated at 1-800-288-2020) and was redirected to get the SIM card activated at 1-800-901-9878. I was on hold for about 30 minutes and redirected to 1-877-714-1509. Was told that the pre-paid account was not activated correctly and that the store applied the pre-payment to a "credit" account and I needed to call the store to get it corrected. I decided that I just wanted to cancel the entire thing, but was told that I need to call the store if I would like to get a refund. 9/6/21 @ 4:22 PM (AKDT) Called store to get a refund. Aaron told me that he does not have the ability to give me a refund on a pre-paid account and I would need to call the pre-paid line. I called the pre-paid line at 1-800-901-9878 and was again told that I cannot get a refund. read more

AT&T Internet - Internet Service Providers Near Me

Everytine I turn around my bill is higher and higher. They saved my credit card and paid themselves. They ask me to apply to programs they don't have. Also sign me up and switch equipment to equipment that doesn't work so I then have to take my time and money to return!! THE WORST INTERNET SERVICE I HAVE EVER HAD!!!! You call and the reps r the worst at fixing anything or giving u correct info!! read more

After trying for 2 hours to set up the modem for AT&T internet services using their House Manager app; I called the AT&T company. I waited on the phone 30 minutes before I could speak to an agent. Even though the agent was very nice and patient, she had me on the phone for over an hour asking me to do the same thing without result. I asked several times if I could speak to a different person and she ignored that request. It was very apparent she didn't know what she was doing. It wasn't until I started crying out of frustration, that she finally asked for a supervisor's help. Waiting for a supervisor took another 30 minutes. I ask this woman if I could be transferred to sales, I had yet to stop a service. Again this agent didn't respond. I felt stuck in AT&T hell. The supervisor tried to get the modem to work for another 30 minutes, and the modem still didn't work. Finally a person was scheduled to come out to my home at no cost. Then I waited on the phone for another 30 minutes to stop a different service. Whoever runs AT&T's customer service center is does a terrible job. And yet, AT&A gets away with doing a terrible job. read more

I used AT&T's network and phone services before. one day, the network didn't work and I couldn't make any calls. I contacted customer service, and they said someone would come to fix it within a week. When the scheduled time arrived, no one showed up. I called customer service again, and the first representative said it wasn't their responsibility and gave me another phone number for the second representative. I called the second one, who then provided me with yet another number for the third representative. They passed me around like a ball, and after half a month, the issue still wasn't resolved. I decided to stop using AT&T. read more

I have been a Customer of AT&T since 2015! In December I worked with a Jason to get my price for internet service for 54.00 per month. Three days ago I received a email stating we were late and our late payment is on 93.00. I called and talked to 15 AT&T agent s! Each one hung upon me or stated they were transfer info me to customer loyalty! No one could help me!!!! The last agent said he would take off the late fees but I have to pay the rest! And my payment is now 72.00 per month! Over 10 months I paid 54.00 AT&T Never told me I was paying the wrong amount! They took the 54.00 for 10 months and never told me payment was short! I have my bank statement for them to see payment s paid!!! They more less said to bad pay the bill! I fired them today and hired WAVE! read more

Was promised free installation, a $100 "Reward Card", and a home internet router with a battery backup. 1) Charged $99.95 installation. 2) No Reward Card issued. 3) Had to call Customer Service twice for a battery backup router. Called CS when my bill arrived and was $174. The rep stated "do not pay your bill. I understand you were promised 'this and that', so let me call and see what happened and why your bill is so high, then I'll call you back in a few days". I waited, then forgot they were supposed to call back, until the new bill was issued. It was over $300!! They issued a late fee, even though I was told to wait, and my monthly bill was quoted to be $70 a month. I've had it for three months, well, two going on three, and it's $300.00?!? Called customer service, and was told even though I was promised this and that, you're "not eligible" based on the plan you have. I'm sorry, I'm not eligible? It was YOUR rep who quoted everything, but I'm not eligible? And, to make matters worse, when asked to speak with the supervisor, the supervisor wouldn't get on the phone. Wouldn't hear my objection to this railroad event. Wouldn't take the time to replay the initial recorded setup call to verify their salesman lied to me. Now searching for another provider. This was for my sister, and I warned her to not use ATT, but she insisted. I am SO HAPPY I have Verizon. They know how to treat their customers. The rep did wipe the $25.00 late fee, but what a joke! read more

AT&T Internet - Internet Service Providers Near Me

Where are the negative stars??? It is ridiculous the problems with AT&T. They dug up OUR yard because the NEIGHBORS were having problems. It then took them a MONTH and FOUR technicians to discover that there was ANOTHER junction box that was also a problem. The wiring was so old, they could not upgrade - not to 4G, 5G or fiber. (Mind you, I had bern paying for 4G for several years and getting only 2G according to the technician) After they put everything back together, suddenly MY internet became unstable, slow and unreliable. The AT&T REGIONAL DIRECTOR told us they could do nothing and actually recommended we go with a 5G provider. We decided to go with T-Mobile. I contacted DirecTV to ensure this would not be a problem - they said it wouldn't - that we would simply begin receiving a separate bill. EXCEPT they did not take into account the incompetence of AT&T. When we contacted AT&T to cancel the INTERNET ONLY (because we switched to T-Mobile, AT&T (not us but AT&T) canceled our DirecTV as well. So I had to call DirecTV - spending nearly 2 hours on the phone figuring out the issue, and eventually, having to completely start over with DirecTV. Lost all my recordings, everything. If I never see an AT&T logo again, it. Will be too soon. read more

My Direct TV was receiving Error Code 771 AXS TV, Cinemax West, Turner Classic Movies, National Geographic, and HBO West wasn't showing. Since I signed up for their protection plan it includes a technician to fix the issue. The technician didn't take long to fix the problem. He said the cables were old and replaced it with new ones. Call center rep Rege also deleted the second DVR receiver without any hassle. read more

Our Neighborhood Internet has been down for three days. This is not the first time. You call and just get lied to. Beware of this company. All there customer service is overseas. Its not like when I was growing up it was a respectable US company. read more

Upgraded to fiber internet with AT&T...best choice ever! Installation Tech Brian came out and was not only professional but friendly! He made the experience very smooth. AT&T please extend our appreciation to Brian for a job well done! Brian should be recognized for the stellar performance! read more

Internet is a joke, customer service is non existent. I've been complaining about my internet and have contacted them numerous times. They say they are working on it and will get back to me, but they don't get back. My internet is intermittent. Most of the time all my devices will be connected to the network but I get a message saying internet not available. read more

AT&T Internet - Internet Service Providers Near Me

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This company is a fucking joke! They claim that people are qualified for the fiber installation... What a fucking joke. These motherfuckers could install fiverr system. If they tried I've had four representatives come to my house, and nothing has been done. They are over promising, and under delivering! They have no fucking clue, nobody has a fucking clue what's going on there are too many chefs in the kitchen, and everybody thinks that they are in power! I am ready to sue this fucking company. They are a fucking piece of shit I don't recommend using AT&T for anything fucking garbage! read more

AT&T has committed fraud on two of my bank accounts. They refunded one but when I discovered the 4th one. They acted and tried to say they didn't see it and can't help. So I am calling channel 10 On Our Side and Better Business. read more

I have to say I was very satisfied with how quick the tech guy, Joseph, solved the issue. He was straight to the point and assuring that I won't have any problems with the new modem. I like his service and how he came about to make things easier in regards to scheduling next appointment if another issue occurs. Internet is back up and running. Not sure how long this will last, but so far so good. overall I didn't like how Internet was lagging before, didn't like the 4pm-8pm appointment window and how they kept rescheduling me, I didn't like how I paid for internet and was not able to use it, but what I do like is the nice employees they have (both the tech guys and tech support agents on the phone). I appreciate how they tried their best to assist me by trying to work around my schedule the best they can. Original note: HORRIBLE SERVICE!!!! contacted AT&T 4 times today! This is the second time I had then come fix my internet! but I didn't even get that far. They have an open window from 4pm-8pm for the tech guy to come. told them that I won't be able to be home till after 5pm, the tech guy comes and of course I'm not home, leaves and then I receive a message saying I need to reschedule. This cycle is on going because I get off at 5pm everyday. i am super frustrated with how their system works, AT&T is ripping me off, paid for internet but can't use it. On top of that I am over my data on my phone with Verizon. The last agent I spoke with was nice and scheduled another technician to come by tomorrow. This is about the 4th tech guy that will come by. we'll see if I have to reschedule again. If it doesn't work, I'm switching over to a different provider. For those who are looking, stay away!!! save yourself from this horrible provider!! they will take your money and provide you crappy service or nothing!! read more

I would give them zero stars if I could. I switched from Comcast and the service was awful. Anytime I had to work from home, I was unable to access the Internet which makes it impossible for me to work from home. I called for technical assistance and they were no help every single time. When I went to cancel the service and switch back to Comcast they said they would wave part of my bill since I didn't have service when I needed. They didn't end up doing that. They sent me to collections after they agreed to discount my bill. read more

AT&T has improved their service. I recently decided to give AT&T another chance (after the terrible experience with them 4 years ago, review below). The tech came out to install my service and everything went quickly and smoothly. So far, my internet and TV are working really well and rates are much better than I was paying at WAVE, a provider that rips people off with rates that keep going up (and they don't inform you until your bill is due). I have my fingers crossed for AT&T to remain as good as it has been so far. read more

Was looking for internet for an apartment in Davis, but was quickly up sold to a bundle(CHOICE) that was 4 times the price of internet only plan by an AT&T third party outfit. Called to cancel the bundled service later that day, but they only canceled internet portion of the bundle! Found that out several days later when the TV device was delivered to the wrong address. Several calls to customer service needed to resolve all the problems they created. Avoid them and their third party Homeperks service through PG&E read more

Can I give ZERO Stars? I mean... AT&T is one of THE WORST companies I've EVER come in contact with. They make you wait forever when you call customer service, give you the run around then never show up. They rescheduled my appointment so many times, I decided to just cancel! I would not recommend. read more

Wow, this service is terrible. Don't believe anything they say about being comparable to Comcast. I am not a fan of the company Comcast as a whole, but the product they provide is far superior. AT&T U-Verse uses the internet for your TV, phone and internet. So if someone in the house is watching tv and someone is on the phone forget using the WiFi. I've never experienced such slow and terrible WiFi, and yes I had the highest speed they offered. The service is simply terrible. Now as far as TV goes that was terrible as well. The selection of On Demand shows is a joke. With Comcast if you miss a show you can almost always find it on On Demand the next day. Not with AT&T, the amount of shows they have are VERY limited. The guide is also dated, slow and not intuitive. Lastly, when you call for issues or to cancel its not an easy process to get through. Unless you have no other choice, I would avoid U-Verse at all costs. read more

THE SIT-REP (Situation Report) Cheaper than Dial-up, and now available in the outlying county jurisdictions which it wasn't a year ago. THE SET-UP This is a good thing since the Telecoms (ex. AT&T, Sprint, Verizon, etc.) have instituted the 5 GB "Hard Limit" on their Wireless Card plans since July 1, 2010. What once was a seemingly endless resource is now costing a LOT MORE. When the 5 GB limit was "soft", I was going easily up to 20 GB on my $51/mo Wireless Card plan. With same usage (now at a nickel per 1 MB over the 5 GB "hard limit"), I would paying $760 per month. THE LOWDOWN So I am using a lot more coffee hot spots, but will also be transition to hard-line Broadband at $20 a month. read more

My recent online chat experience was lengthy, but pleasant; then, I was directed to talk to a "password specialist" when I'd failed to answer a security question I don't recall even having selected! Again, a professional and pleasant experience. Other communication with representatives, as well as trying to locate information online has been frustratingly time-consuming and unproductive. Worse, the issue(s) remained -- among them, intermittent internet and phone service (so much for the much-advertised 99.9% reliability). The repair person stated there "shouldn't" be any further problems, but the frustrating intermittent problems continue. Very inconvenient. We don't appreciate the lack of knowledge among the repair people, and being given the run-around. Paying more-and-more, for less-and-less... read more

DSL Extreme (att 3rd part) shouls be called Extreme Frustration. 1. Actual internect/soeed/connection: The actual service is bad, it is constantly on and off - every couple of minutes, and this is just using first CELL phone for internet searches, forget streaming or gaming, never possible.... 2.Please do not sign up with DSL Extreme/ATT. They do not have a transparent company behind the scenes, meaning no one knows what anyone else does nor do they have the same answers to tech issues, they are all over the place. 3. They locked me out of my account when I opened a ticket to talk to supervisor. Its unfortunate that they wouldn't even listen to my request for them to pay out rest of contract which was only 3 months remaing. read more

This is the worst company ever! They lied to me had me switch my service from Verizon and they said they would pay off my old phones. My old phones were worth 1200 I only received 224 dollars and never paid a dime more. All I got from the so called "manger " Moj was lies and 9 months of never answering my phone calls.Trust me when I say they lie and don't fulfill their promises. It has now been a year no further payment has been given or resolved I CAN'T WAIT TILL I CAN GO BACK TO VERIZON. WHATEVER YOU DO DONT GET CELL SERVICE THROUGH THIS COMPANY ITS HORRIBLE SEEVICE AND CUSTOMER SERVICE!!!! IF I COULD GIVE NO STAR THAT WOULD BE MORE ACCURATE. read more

I have home internet with at&t I called to change my adreess has i am moving and after 4 phone calls with costumer service every phone call of 40 min and moore Costumer find impossible to change my current address to my old adress , ask me if i could close my current account , so they can open a new one with my new adress , this would apply run a new credit check and new email etc because they couldnet use the old one . Then the phone call got cut off and i called again and a lady finally after over 2 hours and 32 min change my adress and set up a appointment for the installation Horrible expirience i cried alot over this read more

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We have been AT&T customers for over 40 years yet we still get treated very poorly for their terrible service. We recently had WiFi issues so I called and spoke to a technician who ran some tests and informed me that the problem lies with my computer. I told her that the machine was working fine and she refused to accept that. She put her supervisor on the line and he said the same thing. I ran the troubleshooter on the machine and it indicated that there was a problem with the modem. I called AT&T again and the new technician, after running a check, indicated that my modem needed to be replaced. They sent me a new modem, which I hooked up only to find that the problem persisted. I called them again and asked that they send a technician to my house. There was never any indication that a fee would be charged for the visit. The tech arrived and he was non-communicative, even though we made an effort to chat with him. He upgraded our wiring outside the house and he brought us a modem that he said was better than the one they sent us. After he left, we found that our Orby WiFi extender was no longer working, nor was our printer connected to WiFi. We fixed both of these issues. We soon found a charge of over $100 on our next bill and we were informed that this was for the service call. We called to refute the bill since there was never any indication that we would be charged. We elevated the issue to a supervisor to no avail and then asked to speak with a manager and we were told that he would call back within 30 minutes. Of course, that call never arrived so we called back and went through the whole process and again asked to speak to a manager. We were again promised that one would call back that day. Again, no return call! We called again and elevated it to a guy named David (due to their history, we refused to hang up until we got him) who said that, even though they have no indication that the fee was discussed, it was a valid fee. I asked to speak with his supervisor and he said that he is at the top of that food chain and there is no other recourse for us. This is how they treat their longtime customers. I spoke with someone on their Loyalty Team and, after quite a bit more time, they credited our bill with $70, still quite a bit less than we were charged, even after spending more than nine hours on the phone dealing with these incompetent uncaring folks. read more

do not fxxxcking bang my door when trying to sell your fiber internet. your sales people banged my door very loud which i thought there was an intruder. be careful! read more

The experience with AT&T is really horrible. I scheduled a installation at 1-3pm yesterday. I waited until 5 pm and nobody came. During this time, I contacted ATT live agent 3 times, the first 2 times they told me the technician will arrive in 30 minutes. The 3rd time, finally someone called me, say "there is some line error, we can not do it yesterday" and reschedule the installation to 8:30-9:30 this morning. And I take half day off to wait for the technician. NOBODY comes for another time. And I contacted live agent and got the change say, the scheduled time is 1 - 3 pm. If they can check my previous chat history or especially the phone call from the lady supervisor, it will prove my statement. BUT they say they can not do it. read more

All is well for a year then all of sudden internet is down for days. Call center support in India can barely communicate in English. Major issues in one day: 1. Single sign on broke. Can only login to the main overview page but nothing else is loading. Or I get get access ID not allowed. 2. Internet is down. Agent can't tell if there is an outage. 3. Cannot find anywhere in AT&T website and app if there's any outage in my area. 4. I already told the agent that I already power cycled the modem gateway but insisted on doing it 2x more. But same results! 5. Agent said can schedule a tech repair tomorrow but after putting me on hold, it is now 3 days before a technician can come out. 6. Whichever software AT&T uses to integrate their various platforms is failing miserably. BAD, BAD, BAD customer experience. 7. If you work from home, you're SOL! AT&T tells me that I will pay $90 if this is a problem I own. I said fine! But if it turns out their problem, they will have to credit me $$ for the down time. I can't believe a big company like AT&T having issues like this. It was great for a year and now service quality just took a dive. I will update this review in three days but I am not too happy with the delays. I pay my bill in advance so I expect AT&T to treat me better. As a follow up to this post, I am changing my rating from 1 start to 4 stars. Only because the technician showed up in time and fixed the problem immediately. It was a faulty power adapter for their unity located outside my house. My internet is up and running again thanks to the excellent technician. Still, I find it annoying that I have to wait days before I got any help. read more