Cancel

    Open app

    Search

    AT&T Internet

    1.3 (369 reviews)
    Open 9:00 am - 7:00 pm

    Services - AT&T Internet

    Internet service providers

    AT&T Internet Photos

    You might also consider

    Recommended Reviews - AT&T Internet

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Tanya K.

    4.78 HOURS total on the phone with AT&T in total because of a series of dip-shit events. Below is just the tip of the iceberg... I've filed a complaint with the BBB and AT&T's legal department. 9/3/21 @ 5:21 PM (PST) Called for initial set up at 1-877-797-9952. I let the rep know that I already have a personally owned Nighthawk and needed to get a data plan and that last year I had one and it worked well. I told her I needed it because I was going to Alaska on Sunday, September 5 for a month and would be gone. I was told it was set up and she will send overnight (SIM # 916-502-4308). 9/4/21 @ Around 6:30 PM (PST) Looked at the tracking number and it stated it would arrive on Tuesday, Sept 7, so went to the AT&T store at 3100 Folsom Blvd, Sacramento, CA 95816. Aaron Ortega tried to set me up on a pre-paid data plan and put a new SIM card (916-601-4757) in my personally owned Nighthawk. However, he could not get the device activated for some reason. He tried till after the store closed and was unsuccessful. I needed to get back home, so I told him I would just call customer care to get it fixed. 9/6/21 @ 2:47 PM (AKDT) Upon arrival in Alaska, I tried to get the new SIM card activated at 1-800-288-2020) and was redirected to get the SIM card activated at 1-800-901-9878. I was on hold for about 30 minutes and redirected to 1-877-714-1509. Was told that the pre-paid account was not activated correctly and that the store applied the pre-payment to a "credit" account and I needed to call the store to get it corrected. I decided that I just wanted to cancel the entire thing, but was told that I need to call the store if I would like to get a refund. 9/6/21 @ 4:22 PM (AKDT) Called store to get a refund. Aaron told me that he does not have the ability to give me a refund on a pre-paid account and I would need to call the pre-paid line. I called the pre-paid line at 1-800-901-9878 and was again told that I cannot get a refund.

    Scott B.

    Was promised free installation, a $100 "Reward Card", and a home internet router with a battery backup. 1) Charged $99.95 installation. 2) No Reward Card issued. 3) Had to call Customer Service twice for a battery backup router. Called CS when my bill arrived and was $174. The rep stated "do not pay your bill. I understand you were promised 'this and that', so let me call and see what happened and why your bill is so high, then I'll call you back in a few days". I waited, then forgot they were supposed to call back, until the new bill was issued. It was over $300!! They issued a late fee, even though I was told to wait, and my monthly bill was quoted to be $70 a month. I've had it for three months, well, two going on three, and it's $300.00?!? Called customer service, and was told even though I was promised this and that, you're "not eligible" based on the plan you have. I'm sorry, I'm not eligible? It was YOUR rep who quoted everything, but I'm not eligible? And, to make matters worse, when asked to speak with the supervisor, the supervisor wouldn't get on the phone. Wouldn't hear my objection to this railroad event. Wouldn't take the time to replay the initial recorded setup call to verify their salesman lied to me. Now searching for another provider. This was for my sister, and I warned her to not use ATT, but she insisted. I am SO HAPPY I have Verizon. They know how to treat their customers. The rep did wipe the $25.00 late fee, but what a joke!

    See all

    8 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Mia F.
    0
    38
    0

    15 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J H S.
    0
    13
    0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nor D.
    0
    227
    2

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    When it runs it is fine, but I'm tired of getting home from work to find my internet is down. Unacceptable

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jeremy B.
    5
    206
    84

    1 year ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Tanya K.
    102
    32
    21

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of CC H.
    40
    88
    76

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Judy W.
    0
    11
    41

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T W.
    57
    83
    23

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K T.
    0
    16
    16

    9 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 7
    Thanks 0
    Love this 2
    Oh no 0

    16 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 1
    Photo of J J.
    0
    15
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 10

    Ask the Community - AT&T Internet

    Review Highlights - AT&T Internet

    I've recently switched from Comcast to U-Verse strictly for their 1000mbps Internet.

    Mentioned in 11 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Internet Service Providers 649 times last month within 20 miles of this business.

    Verify this business

    Satellite Daddy

    Satellite Daddy

    4.4
    (14 reviews)

    Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

    These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

    Fortis

    Fortis

    4.6
    (11 reviews)

    We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

    I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

    AT&T Internet - isps - Updated June 2026

    Loading...
    Loading...
    Loading...