This store is very accommodating, reliable, and problem solving highly recommend going hereread more

Quick responses, very accommodating, and just overall good experience. highly recommend.read more

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

Fortis provides and exceptional and comprehensive service! Dave, Mike and Luke made the transition…read moreeasy, provided training to the staff, answered all our questions and found great alternatives to make the flow of our office run more efficiently and smoothly. We previously used AT&T and they had horrible customer service and the internet was so slow and frequently lost connection. Making the business decision to switch not only saved us a lot of money but also elevated our level of customer service we can provide to our patients. With a quicker internet, a multitude of options and great knowledgeable staff, I only wish we would have made the switch sooner!

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had an excellent experience with Levy from Softcom Installer. He came out to reinstall my…read moreinternet antenna and exceeded my expectations. Levy was not only polite and professional, but also very meticulous about his work and completed the job quickly. I couldn't be happier with the job he did. Thank you, Levy!

I love the garbage internet, the fact they market to a demographic uncapable of any other T3 isp…read more The technician they sent out one day walked into my house when I was sleeping because I didnt hear him holla at the front door. Don't send any packets to Softcom, they will lose 80% of them! 5/5

Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd…read morean we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!!

They take DAYS to repair an issue! Then give you the run around when trying to get in contact with…read morea supervisor. Then I was cut off after she told me to wait for her to find me a reference number. Which I never got! I was furious. Her name is Glaiza and the employee was Joey.

Internet service is good enough…read more Customer service is lacking. The owner, who communicates with customers, is impatient and discourteous.

I loved the idea of a small company. It was wonderful not being put on hold for a lengthy time and…read morehaving a more personal experience. I really appreciate supporting local and smaller businesses, the reality though was that the actual speed that we received due to living further away in Nevada County was sub par. We ended up upgrading to the most expensive option and still the quality, even when speed tested by Om Soft was quite low and not fast enough. Unfortunately because of our requirement for a higher speed for work, we had to cancel our service and go with Xfinity. We could have left with a good feeling and simply realized that we were too far for great service but what turned things quite sour was the canceling process. You must know that you have to give a 30 days heads up for cancelation. We began discussing cancelation with them and were working out the time as to when Xfinity was going to come out, weeks in advance and then Xfinity was backed logged and could not come out right away..leading us to extend our stay with om soft. When we did switch over and paid in full for the actual service days, we received a bill from Om soft charging us for another billing cycle, in which we did not actually use their service and were at that time, utilizing Xfinity, all documented and for a much higher speed and 39.00 versus 65.00. We have gone back and forth about this for the last year.. One employee will seem very kind and say that it is taken care of...only to receive a letter in the mail stating that this is a notice. Then I called back and finally offered to pay half simply to stop the nonsense...and another employee seems amicable to this arrangement and then another notice is sent. If you do want to give them a go, make sure that you live close by and make sure to give an advance cancellation at least 30 days in advance and I would recommend getting it in writing that you will not have any extra unexpected charges...otherwise it is a nightmare. The people in general seemed kind to an extent..but the stubborness to charge when service was not provided was and has been quite shocking.

Came in to see about trading in our phones and was helped my Joel! He was amazing at answering our…read morequestions and giving us the details on pricing. He was very informative and we were able to leave with two new iPhones. The service was also very quick. Couldn't recommend this location more!

It's Verizon stores like this that make me regret stepping foot in them in the first place. My…read morefamily and I came into this store to inquire about the upgrade options we saw from the Verizon app. Once we were "helped," the rep had a vibe like he did not care to help us further than to just tell him what phone and plan changes we would like to make. Although on the surface, it sounds like exactly what was supposed to happen, we were actually trying to inquire cost differences of our options and our promotions we were seeing online on our account. The rep gave no effort in looking into this for us at all. After expressing our concerns and questions, he suggested that we call the Verizon customer service because they may be able to help us more. After waiting 30 minutes to speak with a rep over the phone, it was clear as day how the phone rep and the store rep approach the way they work and how they treat their customers. The phone rep was WAY more helpful and took her time to listen to us and helped us address every concern we had. On top of that, she even helped us lower our monthly bill by almost HALF! All in all, the vibe at this entire store was very "I don't want to spend extra effort in helping you" and it's not what we want to experience as loyal customers to the company. I do not recommend this store to anyone that is seeking genuine help with their phone service.

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking…read moremoney out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one.