Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Darren was excellent! Got a few cat6 wires ran and new access points. Then I had him install a tv…read morewall box and mount my tv. His prices are fair and well worth it. Very professional and I would definitely hire Darren again for any networking projects.

All I can say is always go into the store off Sunset…read more Astound makes me a bit crazy & it's expensive. I absolutely have learned over the past 2 years, don't bother calling, walk in. Talk to the people in the store.... They will help you & today, Braxton Pare made magic happen!? Thank you!! Astound : do something vote training your phone center people. They are frustrating, never pay attention & never follow instructions.

Had problems with the router so I went in to swap it and susie (can't quiet remember) but she help…read moreme and gave me a lot information I did not know and I ended up upgrading. She's really helpful and went beyond on explaining everything to me. I'll continue to be a costumer because of her.

We have been slowly switching all of our AV; security cameras, and local wired and wifi network…read moreover to Full Spectrum. Their quality is top notch. My latest add was a NAS to house a lot of educational and Great Courses videos and CDs, we collected during the Pandemic. They definitely walked me through all the equipment and software choices and helped me with scripts to load my collection.

We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Wonderful customer service. Joph went out of her way to help. Thank you for your service!read more

Bait and switch!!! Run away- will never try again. Tried to…read moresign up for AT&T wireless and they suckered be into trying DIRECTV-- told me I was under no obligation if I tried premium channels for 3 months- found it hard to use and not user friendly- so I called them to cancel after 2.5 months-- they said their charging me $$450 for stopping my service early!?! I never signed up for a 36 month contract! I talked with a manager from both DIRECTV and AT&T and got nowhere. Told them I'd pay to stop this nonsense and will see how to get my money back-- their cheapest service is $89 per month with no premium channels-- what a joke that's on me--- will NEVER TRUST them again.

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

Worst business ever. I was being charged for two internets. In the same living room. I had the…read moreold modem and the upgraded HUB both connected. I was reassured by their agent that I would only pay for one. Today I was billed 72 dollars actually my new modem was 47.50. According to my previous two bills I was refunded the 60 dollars times two att overcharged. So I'm not being charged the 47.50. But instead 72 dollars today ! Saying they took bk the 12 promotion cuz I don't qualify. 47plus 12 is not 72. They are charging me the wrong price as I took back the 60 dollar modem !! I will go with another company just like I did with their phone service !!!! They are a nightmare !!! Trying to drain their customers out of every penny they can !! BEWARE!!!

We've had Utility Telecom ISP services for years now. We've gone from bonded T1s to a 100mbps…read morefiber line (installed by AT&T). We also have use their managed router service, and they handle our BGP config as well. Recently, we also migrated telephone DIDs from AT&T copper PRI circuits to Utility Telecom SIP trunks. There was some troubleshooting required to get the trunks working, as our phone system (Shoretel) did not list Utility as a certified partner. But Utility was happy to work with our Shoretel maintenance provider to get the issues worked out, and it has been working flawlessly since. Internet service has been dependable. We've not had any outages since moving to fiber. We had some outages when we were on T1s, but that was AT&T's issue, not Utility. Prices are good. Thier prices are competitive for ISP services, and their SIP prices were better than any other quotes we got. Billing is simple and easy to understand. The people are nice. There are people to talk to, and not just in a call center. You can actually talk to the same person if you call more than once. They have always been willing to work with me to configure solutions that meet our needs.

We use Utility Telecom for our business and just found out that our account auto renews yearly. I…read morehave three locations and two of them automatically renewed during the summer. My buyout for two locations is $6,000 10 phones and have been with Utility for about 4-6 years. If you have service with Utility Telecom make sure your account does not include auto renew. They are not willing to work with me on these two locations. I was looking to switch as my website needs a chat feature and the new provider offers web chat and language features. Before this everything with service has been wonderful. Call Utility and have them remove your auto renew.

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

Service is great on the digital side but the people and practices are something else. Yesterday I…read morespent half an hour trying to find out why my new landline was not getting a signal. They kept telling me I have to have their phone service if I want voice over IP. I explained to them I don't need VOIP from them, all I need is their signal from their router. I pay for 300mbs so I don't think a phone signal is going to strain my service. Ask to be forwarded to someone who understands IP/VOIP. The next person tells me the same fiction. Now I'm thinking maybe they have configured their router so I can't get a separate signal from their router and am therefore forced to pay them $25 a month for their VOIP rather than pay VONAGE $10 per month for theirs. Talked to Customer Service and they told me the same thing.

TLDR: Customer service is absolutely atrocious and there is 0 accountability and simple issues are…read moreusually beyond their staff's intellect, but the internet is fast. So I was super excited to switch to Fidium for the 2gb fiber connection, but that excitement quickly turned to frustration and dismay over their horrific customer service. The initial setup went smoothly, the tech was polite and professional but he was the last employee that was polite, professional, and competent. After completion he advised to setup my fidium acct and use those credentials to setup my wifi in their app (change SSID and set password, etc.). I was able to setup the account or so I thought but nothing actually worked. I would set the password and would immediately be told it was invalid when trying to log in. I made numerous calls over the next 3 days in regards to this issue and no one could tell me anything or figure out the issue. There was a lot of back and forth and arguing with reps as they insisted they needed my account pin to help, however this was never setup as I could not actually get into my acct. Finally when I called to attempt to cancel, that rep had a smidgen of intelligence and competence and finally realized they had recorded my email incorrectly. How? I still do not understand as everything was setup online and I was in fact getting emails but they still somehow got it wrong in their system. I was finally able to get in and get everything setup. The smidgen of intelligence that rep had was then immediately undone when the rep told my that my account qualified me for discounts on streaming services and this could be done through my account on fidium.net. That was a lie! They only provide a slight discount on Direct TV Now streaming and nothing else. No biggie a lot of stuff I already have discounted or paid by my cell service with Verizon... I thought I was happy. First month bill went through with no issues and internet service was significantly better than what was in place previously. Well the honeymoon did not last I was double charged for my 2nd month on service.... After fighting tooth and nail with their pain in the ass IVR system to get a representative, I hit the moron lottery again with the rep I received. She was dumber than dirt. She asked if she could call me by my full first name and I said just call me Nick multiple times, but she kept using Nicholas instead, not the end of the world but annoying af she cannot listen nor comprehend simple English. I brought up the double billing issue and explained i wanted a refund of the credit and was then placed on hold for quite sometime, like an excessive amount of time for verifying a duplicate charge. When she finally took me off hold she advised that she saw the duplicate charge and simply wouldn't have to make a payment next month. I raised the issue of wanting a refund to which resulted me being placed on hold again for a much shorter duration, only for her to come back and advise she wouldn't process the refund as it would take 6-8 weeks and just be simpler to keep the credit on my account and not be charged next month. Completely unacceptable response as I don't trust them to not charge my account again next month despite the credit seeing as they just double charged me. I called her some choice names and said I would be looking into Xfinity... I ended up having to contact my bank to dispute the charge and have looked into switching service over to Xfinity to which I will be doing as they can match the speed and essentially price but with a 5yr lock and a wifi cellular backup service in case of an outage on the regular Xfinity network. Fidium has no cellular backup option. So I highly recommend no one wastes their time with these incompetent losers as they are incompetent into resolving account issues and have also been dishonest about the service perks. I am also looking into filing a complaint with the FCC in regards to all the bs they have put me through. Fuck you Fidium, fuck you very much...

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

While the service is reliable, the support is complete trash now. They'll do anything to get you…read moreoff the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist.