I shouldn't have given this business one star. I took my Galaxy S5 to have the charging port fixed…read moreafter it quit charging. My S5 was in almost mint condition because I bought a otter protection case for it since day one and I never took it out of it. It looked like brand new when I left it there for them to repair the port. However, after waiting 3 hours for it to be fixed I called them and I was told that it was ready for me to pick up. When I got there I immediately noticed that the screen had a crack on the lower left corner of it and a scratch on the screen that was not there before. All the trim on the mid housing "The chrome trim" had nicks and was dented on the top left corner and lower left corner. When I told the assistant at the counter that mid housing of my phone had been swapped he didn't seem to like it and said that they didn't do that.. When I got home I unlocked my phone using my password and the keyboard was a different color than when I left it there. That tells me that my phone was switched with an old one that they had there. Don't trust these guys. They are not honest. I am really offended that they would think that they could make a fool out of me. i'll never ever recommend these scammers to anyone, and I will see that all my Facebook friends become aware of their dishonesty also..Nobody deserves this. NOBODY.

These guys have saved me twice from buying a new iPhone! The first time the screen was cracked so…read morebad that it was not recognizing any attempt to open things or answer calls from the touch screen. I spent about 120 and had it back in a few hours. Today, I went by to see if they could repair my phone that stopped working due to getting wet, a WEEK ago! They charged me 37 bucks and told me it was a 50/50 chance of being able to fix it. I paid with not much hope bc so much time had passed. They did not get upset with me when I called twice to check on it, my nerves were going crazy. I'm currently looking for work and it's hard without a phone. They got it fixed and no extra money due. I would have left a bigger tip, if I wasn't currently looking for work!!

Absolutely exceptional customer support from Jake Brodie, store manager at the Pensacola, FL Best…read moreBuy! We ordered a TCL 75" QM8L TV for pickup. After waiting an hour for the TV to be brought to our car, Jake came out and said they were having difficulty finding it and asked if we would consider an upgrade for a similar price. The store had just received the new Samsung 75" R85H, a significant upgrade. Jack was able to get the price to within $200 of the TCL...amazing! Tucker Ueberroth, Samsung Home Theater Specialist, was also a great help throughout this process. I am a loyal Pensacola Best Buy customer from now on...highly recommend!!

Another Band of Corporate Scam Artists…read more.. Allowed me to purchase $300 "LIKE NEW" defective Beats headphones from their website (they're entirely destroyed even to basic visual inspection); and upon this discovery and trying to return them? NIGHTMARE. Best Buy assumes no responsibility, "there's nothing we can do" I'm told. Honestly went through Best Buy to avoid the EBay and Amazon disaster however it seems I would've had better luck with their competitors who value their customers and satisfactory rates. If you're thinking of going through Best Buy, don't. At this point I would've paid more just to avoid all of this.

Janeece was very helpful and friendly. She was patient with me and my problems. I will go back here…read moreover Verizon Corporate stores any day!

Don't go. I went ready to buy, I just had a few questions. Don't ask questions. - you will get…read moreunbelievable attitude.

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

I got my phone fixed by Eddie and he said a high quality screen was the best for a IPhone 14 and…read morenow my screen doesn't work it lights up but the touch is out of it. DO NOT GET YOUR PHONE FIXED HERE!!!! I'm not the only person !!

Poor customer service and high prices. Been with them for over 25 years, however the prices and…read morecustomer service is poor.

On Thursday i went to Verizon on 9th ave in Pensacola,FL. I have been a customer for over 4 years…read more My bill is always over $200.00. I asked the man could he help me? I jyst wanted the microphone on my text box and he said it would cost $25.00. He refused to help me explaining that is their new policy. Oh, and you would get 24 hour support. I left stunned. I have shared my experience with everyone. This won't matter today for Verizon but it will matter. Customers are the ones that pay your employees. Shame on Verizon!

Repairs were quick and well done. The only place in NW Florida that I would trust Mac repairs to.read more

They put a new battery in my android phone & it works Great!They also got the new battery in after…read morea few days & put in my phone. Thank you for your fast & very efficient service! L. Rogers