I visited Verizon to add a line and take care of a problem with my phone dropping calls. The…read moreVerizon rep was fast, friendly, and competent. I was very pleased with the outcome.

We came in for an upgrade and for help with an insurance claim. There were agents available and…read morenobody came up to help us until we asked for help. The person who helped us had a bad attitude and would not explain well when we further asked questions. Her name was Alyssa. She was incredibly rude and unkind. I have had much better Verizon experiences. I do not recommend coming to this store.

Well, I'm 59 years old and I've been using cell phone since they first came out. I have dealt with…read morea lot of different sales people over the years. And to be honest, it makes me not wanna even go into the cell phone store anymore. But, Ansel Rupp, is a very honest guy does not try to oversell you. Tells you like it is the facts no pressure. This guy is probably the best phone guy I've ever dealt with in my life. I highly recommend go to T-Mobile on academy and ask for Ansel

Went in there for help and they just wanted to add a line, but I was already canceling 3 lines…read more They refused to help. Told me to call 611. Walked out unsatisfied

Kevin worked with me to identify why my new screen cover would not work. Verizon did not have in…read morestock but helped me identify what product I needed. Thank You Kevin! He was patient and answered all my questions.

Horrible service. They messed up on my address and new phone could not be delivered. Tryed to talk…read moreto them they said they couldn't do anything and where very rude about it.

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

Dear Apple Support Team,…read more I am writing to share my appreciation for the excellent service provided by Kenyanna during a recent phone call. As someone who is not very tech-savvy, I truly valued her patience and expertise while helping my family resolve a computer issue. Kenyanna demonstrated outstanding technical knowledge and exceptional customer service skills. Thank you for the support over the phone via customer service. Getting good service in the store is hard and your customer service line over the phone was great because of Kenyanna great service.

They use good quality OEM parts so they might not have them in stock. Call first to make sure they…read morethey have your part before you go in, even if you get an email saying "we are ready for your repair, stop by anytime" It will save you some time. Also, the owner of this business is very responsive, if you have an issue, give him the opportunity to correct it.

I had gone to this store to get a screen replaced on a Samsung A7 tablet. They did a great job…read more Today I I took my new Samsung A9 Plus in to ask fir help setting it up. The instructions that came with it were confusing right off the bat. The tech told me the instructions were not correct and quickly set up the tablet for me. He refused to charge me for this. I wanted to reward his help by purchasing something and asked about a screen protector. He said they didn't have one a d I should purchase one online. He also said to bring it in after I got it and he would install it for me. Excellent customer service!

Victoria was awesome today. She helped us solve problems in a short amount of time. T-Mobile's…read morecustomer service seems to be in free fall the last few years, but she was great. Thank you T-Mobile.

The customer service at this T-mobile location is off the hook... The guys here are super friendly…read moreand kind. Def come in, there is a lot of parking and its a convenient location.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

This is the absolute worst company I've ever dealt with. I cancelled my service months ago and…read morethey have been billing me for two additional numbers that they have under my name and said there is nothing I can do to remove them and I must pay the bill. I've spent countless hours going from store to store (at their direction) and on the phone and they said they are unable to assist me. Do not use them unless you want to be charged for other numbers that you didn't know existed.

Samuel was a great help. He went above and beyond to make sure I was going to get a phone. Not only…read moredid he help me with getting my phone and literally setting EVERYTHING up for me, he also helped my grandmother with her phone and she doesn't even have T-mobile. He genuinely cares about helping people and im SOOOOO gratful I got his help to Assist me!! HIGHLY reccomend coming to this particular location. Literally EVERY single worker there were kind and tried to help me when I needed it. THANK YOU SO MUCH SAM! Thank you Val, and the manager RYAN! I live across town but anytime I need help with anything I will make the 20 minute drive to them. 5 STARS!!!!!!! Great store. Thank you Sam and Valerie and Ryan. All the workers are great. -Mercedes Chavez