Excellent service , products and prices. This is my number one place for repair and they have…read morehelped me twice with repairing phones at a great price. They also have a great selection of used phones. I got a great phone from them and they set it up perfectly. This business is the best!

I was in DIRE need of a cell phone for my grandmother and she is a woman of QUALITY. In other words…read morevery picky. I was greeted and helped as soon as I walked through the door and only spend 15 minutes! Any device you purchase from here is dependable and the service here is through the roof! I recommend a thousand times.

We came in for an upgrade and for help with an insurance claim. There were agents available and…read morenobody came up to help us until we asked for help. The person who helped us had a bad attitude and would not explain well when we further asked questions. Her name was Alyssa. She was incredibly rude and unkind. I have had much better Verizon experiences. I do not recommend coming to this store.

Luis was very helpful and patient and got us taken care of. Sometimes upgrading a cell phone feels…read morelike buying a car but Luis took care of us while we were in store. We had free Disney+ and Hulu and ESPN+ on an old plan and we understood that would end on the new plan but we could still get it as an add-on perk for $10/month. However, when we got home and tried to change to the new add-on perk, Verizon emailed us that this deal was not allowed where we live due to some weird state law. Spent two hours on the phone with CS, they couldn't do anything. Wife went back to the store today, spent another 90 minutes trying to resolve it with someone other than Luis, still couldn't help us. We are just out of luck, apparently. We can't possibly be the only ones trying to add that perk where we live. Verizon knew this was an issue and they still advertised it. Might've stuck with our cheaper previous plan if we had know this was going to turn into a thing.

Well, I'm 59 years old and I've been using cell phone since they first came out. I have dealt with…read morea lot of different sales people over the years. And to be honest, it makes me not wanna even go into the cell phone store anymore. But, Ansel Rupp, is a very honest guy does not try to oversell you. Tells you like it is the facts no pressure. This guy is probably the best phone guy I've ever dealt with in my life. I highly recommend go to T-Mobile on academy and ask for Ansel

Dominique was amazing! From the beginning she was so professional and kind. I manage my business…read moreand know the best customer service possible. She definitely knows what she's doing and will be the reason we return.

One cannot have a better person than Anthony. He took me out of the dark ages into an IPhone 13!…read more And, he was patient with me and my very broken old phone. This is the one and only location for Verizon help, assistance, and education. Thank you so much for the help.

Kevin worked with me to identify why my new screen cover would not work. Verizon did not have in…read morestock but helped me identify what product I needed. Thank You Kevin! He was patient and answered all my questions.

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

My phone is loosing its charge. Went to Verizon. Ended up at Apple. Yes, they tested and tested…read more I must be using a bad cube and or cord. Nope. Have all Apple products all kinds of cord and cubes. Two hours later it is still loosing its charge very quickly. Would it have killed them to change out the battery or give me a new phone. Oh, the Verizon store told me I owe over500.00 for this phone. When I went in, they told me I would be getting a new phone because of a promotion. What a lousy company!!!! Lie, lie, lie. Steve Jobs must be running the company from the grave.

I did go to Gabe again and he was so helpful on getting a iPhone 17 screen on. I have been to many…read moreother places like as ubreakit and they were not as timely or helpful. I hope to go to that place again for getting any screen protectors and getting them replaced if they were damaged.

I had gone to this store to get a screen replaced on a Samsung A7 tablet. They did a great job…read more Today I I took my new Samsung A9 Plus in to ask fir help setting it up. The instructions that came with it were confusing right off the bat. The tech told me the instructions were not correct and quickly set up the tablet for me. He refused to charge me for this. I wanted to reward his help by purchasing something and asked about a screen protector. He said they didn't have one a d I should purchase one online. He also said to bring it in after I got it and he would install it for me. Excellent customer service!

Victoria was awesome today. She helped us solve problems in a short amount of time. T-Mobile's…read morecustomer service seems to be in free fall the last few years, but she was great. Thank you T-Mobile.

The customer service at this T-mobile location is off the hook... The guys here are super friendly…read moreand kind. Def come in, there is a lot of parking and its a convenient location.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

This is the absolute worst company I've ever dealt with. I cancelled my service months ago and…read morethey have been billing me for two additional numbers that they have under my name and said there is nothing I can do to remove them and I must pay the bill. I've spent countless hours going from store to store (at their direction) and on the phone and they said they are unable to assist me. Do not use them unless you want to be charged for other numbers that you didn't know existed.

Samuel was a great help. He went above and beyond to make sure I was going to get a phone. Not only…read moredid he help me with getting my phone and literally setting EVERYTHING up for me, he also helped my grandmother with her phone and she doesn't even have T-mobile. He genuinely cares about helping people and im SOOOOO gratful I got his help to Assist me!! HIGHLY reccomend coming to this particular location. Literally EVERY single worker there were kind and tried to help me when I needed it. THANK YOU SO MUCH SAM! Thank you Val, and the manager RYAN! I live across town but anytime I need help with anything I will make the 20 minute drive to them. 5 STARS!!!!!!! Great store. Thank you Sam and Valerie and Ryan. All the workers are great. -Mercedes Chavez

Everything about my experience was great today with getting my screen repaired. It was badly broken…read moreand it needed a lot of help to be fixed right. Great experience

I dropped of my done in mid January for repair. I was charged $65 when they say on their website…read morefree evaluation and we can go from there. After 3 weeks the tech (owner ) is out of the country and would not be back until the 1st of February and I wanted to get a refund and the woman who was in charge told me she could not do anything. I have been in contact every week and the tech (the owner is still not in). I DON'T KNOW HOW THEY ARE STILL IN BUSINESS. I have been waiting since January 23rd and he still is not in. SO FRUSTRATED. They did refund me my money. Still no tech as of 2/8/26. WOW. if I could give them a minus star I would. The woman in charge didn't have a clue what was going on. Go somewhere else, they won't help you. The owner now posts a reply to my review with more excuses as why his service is very poor. He can blow smoke as much as he wants but the fact still remains, his customer service is negative one star. I don't know why he has been in business to this day.