This place is fabulous. I only went in to have the screen replaced (i'm hard on my iPad, I break…read morescreen protectors every other month) on my iPad, and the owner explained in detail why the glass one broke. She recommended a different solution, which is a screen protector that's made from plastic, not glass. I'll do it next time! She went the extra distance.

Very honest service. I was told, as much as they wanted my business, I did not need a battery…read morereplacement. She explained my use, the percentage of battery left, and when I should come back. Very trustworthy!

The manager definitely made the experience excellent! I went in per the advice of customer service…read morefor my needs. The first young gentleman was rather standoffish and la led customer service. I don't know if it was because he was busy or unsure how to help but once he was getting stuck, thankfully his manager was in heat shot and she came in and made everything right which made the fella improve his attitude. Very nice location and store with a wide variety of phones and accessories! There is a large television to highlight what AT&T has to offer in addition to a nice distraction for the children. This is one of the newer locations and conveniently placed at the SW corner of Montgomery and Eubank.

Caleb & Mgr Ray both helps my husband and I today. They went over and above looking for ways to cut…read moreour cost. We really appreciate their dedication to quality customer service. We live an hour and 1/2 away in Mountainair where the reception can be scratchy with other carriers but not AT&T. I have been pleased with my nearly 2 years and needed to redo my contract. Nice to get a military discount now. Always pays to see the dealership rather than a store that sells several carriers. If you need assistance, these guys by far are the kindest and most thorough at researching your needed plan! Thank you gentlemen well done

Took my Note 8 in to have a new screen protector put on. My bad - I thought this place was the same…read moreas the place in Cottonwood Mall (CPR) and I was on the east side of town. The Fix slapped on a $26.96 CHEAP THICK plastic cover that was ridiculous to try and use so it cracked in a week due to how hard I was pushing to use my phone! Took it back right away, of course I was told there are no refunds. DON'T MAKE MY MISTAKE, see the guys at Cottonwood Mall - $8 and it's a nice thin protective film that allows me to actually use my phone! My last one from them lasted 2 years so I'm set for awhile. Boo on the The Fix, never again, anything from them!

I have to give nothing but positive feedback from the Fix and hope you'll check it out for your…read moremobile needs. When my screen broke, I contacted multiple vendors. Some never called back and others were closed. An appointment at the Apple store was over a week away. When I called the Fix they were able to accommodate me the same day and gave me a competitive quote over the phone. When I arrived, service was friendly and quick. They had my phone fixed in under 30 minutes. I also purchased a case and screen protection. A few days later my screen stopped responding. I went back and was immediately offered a replacement. Again, it took less than 30 minutes and they were able to fix it quickly and of course at no charge. Please take a moment to check out this locally owned business for your needs! They have every phone accessory you could ask from and those fidget spinners and cubes.

Terrible service. Tried to return a phone- was told by the manager to come back the next day as the…read moresystem couldn't do returns until 24 hours had passed. Came back and waited for almost an hour for the manager to arrive because the employees didn't know how to do a return. Manager arrives to tell the employee (couldn't be bothered to talk to me face to face) that they can't do the return in store and I have to call customer service to get a box to mail it back. Why didn't she just tell me this on the first day? Just to get rid of me? Seriously do not go to this store. Completely awful.

They have been super helpful in purchasing new up to date devices and helping me move info from one…read moreto another. They know their products and help choose the best for me.

Service guy was so quick to shuffle me through my problem, he would NOT listen to what I needed…read more He ended up having me talk with tech support for 2 hours trying to fix what he messed up. So frustrating!

Great service!! I know it depends who you work with, but we worked with a woman with blonde hair…read more(never got her name unfortunately) and she was awesome. She was patient with us when we came in with no idea what we wanted, and a complicated situation. We left with a great deal and all our problems dealt with!

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

Dear Apple Support Team,…read more I am writing to share my appreciation for the excellent service provided by Kenyanna during a recent phone call. As someone who is not very tech-savvy, I truly valued her patience and expertise while helping my family resolve a computer issue. Kenyanna demonstrated outstanding technical knowledge and exceptional customer service skills. Thank you for the support over the phone via customer service. Getting good service in the store is hard and your customer service line over the phone was great because of Kenyanna great service.