Angelica was rude from the moment we walked into the store. We were trying to explain that we had been here a few weeks ago with my sister to trade her phone in and we just wanted to do the same thing on my brother's phone. She continuously interrupted us when trying to explain what we wanted, and she was being very rude about it when asking clarifying questions. If she tries to help you, ask for literally anyone else. read more

If I could give a negative. I would. Totally disappointed in the way Justin Jordan handled the situation we had. He told us one thing & then changed when phone was returned. Do not deal with Jordan or So called assistant manager Allen. Giving everyone a heads up. Be aware of what they tell you and make sure it is in writing. They go back on their word. They make commission off of your purchase, and don't really care about customer service. Allen tried to interfere with his outspoken rudeness as an assistant manager. He was trying too hard to look tough. No need for that. I have been an ATT customer for over 25 years, might consider going elsewhere. To top it off - ATT doesn't give two Cents about these two clowns and could be replaced in a heartbeat. Beware!! Of Justin Jordan and Allen!!! On I-40 store. read more

Hands down the best AT&T store I've ever been in. Brandon was awesome at his job, very knowledgeable and helpful with my mother and I regarding our purchase! read more

This store lacks good customer service. I've been to this store on three separate occasions and left needing to contact customer service or seek assistance from an electronics store down the street. Yesterday really made me mad. I've been having issues with the phone dropping calls and no wi-fi service. Called and spoke to customer service earlier who assured me there were no known issues in my area. I experienced the same issue later in the day and decided to go to the store. That was a waste of time and the guy who greeted me was beyond rude by saying, "there's three towers down " in a matter of fact tone, as if I was aware of this issue. Basically said there's nothing they can do about it. There's a better way of informing a customer but I guess he missed that section of the training manual. This issue and the 3 encounters with this store was the last straw. I'm closing my account with AT&T. read more

Finally At&T offers unlimited data plans, so I rush to switch over. I've been an At&T customer since getting a cellphone and this store is where I always go. Great customer service experiences every time when dealing with the retail sales consultants; however the managers are a different story. Now I would have given 5 stars, but as always a manager ruined a small part of the experience for me again. Let me begin by praising the sales consultant who helped me. Stephen was an informative and calming presence throughout my visit! Give him a pat on the back and a raise. This is the type of employee who keeps a business successful. He was straightforward and efficient with my time. Thank you! That's what brings me back. Now, the manager or whoever interrupted us was my only complaint. Here I am a day later still bothered by it so I reviewing the store as a 4. There 2 reasons: 1) service interruptions 2) refusal to make a service problem right I'll explain... #1 I've already covered. The pushy lack of trust in the staff (by interrupting) is obvious. At&T, have your managers read 7 Habits of highly Effective people and empower them to supervise from a position of empowerment. Just a suggestion. We (insert marketing segment) appreciate retail employees who are knowledgeable, genuine, and confident. #2 I asked to drop my device off the contract 2 months for free due to none use. For the second time in 2 years my service complaint on the hotspot was met with a hard NO, by management. That's not how to treat people. I've had 2 hotspots bought from At&T and they drop signal so much (in the Texas panhandle) I'll try to use them for about 2 months before I stick them in a drawer. I of course keep paying my contracted bill like a good little contract hostage. All because the managers refuse to make right the failure of service and experience At&T has provided me. Let it be understood last time I tried to seek recompense the manger gave me the same hard NO. I settled for trying to get a new device for another 2 year internment which means it's your network At&t. Not your devices, customers, or whatever else your managers keep blaming when they tell me, Sore-weeeee!, you're an At&t contract POW (we only like customers who don't get captured). Thank you again Stephen! Because of you and the other great non management staff, I'll be back. read more

I can't rate the actual service because I don't have AT&T on either my phone or a local residence but I can attest to the fact that when I went in here to look into that and ask questions, I received excellent service from the minute I walked in until I was escorted out an hour later. I was given thorough and knowledgeable information regarding the various plans they offer for cellphone service, DirecTV plans, and tablet plans. They had great displays with phones and a TV connected so you could see how they work. Everything was clearly displayed in terms of the prices on the various devices. The young man who gave me the information was extremely polite and respectful and I never felt like I was being pressured or given the bum's rush or treated with less consideration because of being a senior. If you're looking into the possibility of getting AT&T service I recommend this location for the above reasons. read more

In a attempt to curb my lack of enthusiasm for their service AT&T sent me a private message. Instead of finding a solution, they emailed me the terms and conditions, assuming that I did not understand them. After informing them I did in fact understand them, I waited patiently for a response. No response has been tendered at this time. read more

The Coulter location needs a GIANT lesson in customer serrvice. i went in because my Iphone 7 started malufunctioning. After trying to reboot it and the updating on Itunes, it froze on the apple screen. i walked into the location and said I needed help with my phone. The consultant at the front immediately looked at it and said "oh. the Iphone 7 has lots of glitches. since you have a small crack on the screen (literally just the corner) it's not under warranty. You'll have to buy a new one." Problem 1) You might try helping before you have to tell me i'm buying a new $700 phone. Like at least TRY to fix it. One that you now admits has "glitches" and I'm going to get to pay for because of an unrelated issue that is not causing the problem Problem 2) You have now admitted you sold me a product with problems. Whether Apple will back it or not, probably not a good approach. Problem 3) When I tell you that's crazy you sell phones that expensive with that kind of problems, probably not a good idea to tell me you would never buy an iphone and that i should have bought the warranty. You realize you just basically called me stupid right? Problem 4) I'm obviously upset by the $700 cost i'm about to eat. the smarmy kid that came over and told me in the most self-righteous tone to calm done needs to be fired. All you did was piss me off more. When he walked off and I said I need your managers name I was told he's not the manager. Wait...what?!?! I just got lectured by someone other than the manager? If I was so out of control, try sending the manager next time. Problem 5) After all this, i'm going to buy the stupid new phone. Your next kid tells me he needs an updated driver,s license. Seriously, it expired FOUR days ago. I left. I'll get my phone from another store. Any store. Its about to be one of the busiest times of year. There was NO ONE in the store. If this is how they handle problems not busy, I can't imagine what a train wreck it is busy. I suggest another store! read more

After terrible experiences at the other local AT&T locations, I came to this store for my next phone purchase. The reps were super helpful (especially Eduardo and Perry) and helped solve our issues with no problem. At this point, this is the only Amarillo location I will do business with from now on. Great experience from these guys, especially after such an awful time with the other stores. read more

Associates on the job, good to go...TOO many people at this location to make it an easy visit though. But again, this is due in part to Amarillo growing a little too quickly for it's own good. So, while the staff are A+, the guests are NOT. read more

Myself and my wife went into this store to purchase a new phone and transfer my service from one provider over to ATT. I was pleasantly supprised to learn they had a promotion going on, where if you switched plans, ATT would provide you with a credit card worth $599.00. We learned from the salesmen Rodrigo G that we qualified for the 599.00. He stated we would receive the credit card in about 3 months. We purchased two phones and I transferred my plan to ATT partly because of this promotion. We later learned from ATT that we did not qualify because I was not still on contract with my previous carrier. No mention was given about this. What a scam to get people to switch over to them. They even had a white board stating you would recieve the credit card, and no mention about what it takes to qualify. We took Rodrigo to his word. When we went back to the store, all they could do is apologize. I wonder how many people ATT did this too just to gain business. read more