The customer service is amazing and fast they help you with everything you need. the people who…read morehelped me was Spencer and Bianey and they we're very accommodating and got me in and out and made everything so easy I'm happy to be with AT&T.

Natasha was amazing and extremely helpful! Thanks so much! My grandfather was looking to upgrade…read morehis phone and she went above and beyond to help him

Lack of customer service. After dealing with the business side of AT&T over the phone, we were…read moredirected by them to come to this store to resolve their issues (they sent us the wrong phone) and the store manager refused to abide by what the notes in the system said and honor what was promised. The manager on duty was very condescending and unhelpful. 1 star is too generous for them.

We went in Saturday afternoon to look at the new iPhone to see if we wanted to upgrade. We walked…read morein and the guy at the door asked if we wanted to check in or not, and informed us that it would be about an HOUR!! We said we were just looking and he looked really confused but let us in anyways. So if you're planning to go get a phone on a Saturday- expect to wait an hour

Austin was wonderful and pleasant. He did what I asked for and didn't pressure us to purchase…read moreanything extra. Great experience.

I've used this att store for years. And had one good experience getting new phones and service…read more Since then whenever I've had a problem I ask one of the employees and they act like they are put out. Oh by the way. I mistakenly put two stars. One was pushing it. The guy I was talking to hung up on me! I guess his commission was more important than helping me upgrade and get a new plan. I think I'll move on to another company.

Angelica was rude from the moment we walked into the store. We were trying to explain that we had…read morebeen here a few weeks ago with my sister to trade her phone in and we just wanted to do the same thing on my brother's phone. She continuously interrupted us when trying to explain what we wanted, and she was being very rude about it when asking clarifying questions. If she tries to help you, ask for literally anyone else.

If I could give a negative. I would. Totally disappointed in the way Justin Jordan handled the…read moresituation we had. He told us one thing & then changed when phone was returned. Do not deal with Jordan or So called assistant manager Allen. Giving everyone a heads up. Be aware of what they tell you and make sure it is in writing. They go back on their word. They make commission off of your purchase, and don't really care about customer service. Allen tried to interfere with his outspoken rudeness as an assistant manager. He was trying too hard to look tough. No need for that. I have been an ATT customer for over 25 years, might consider going elsewhere. To top it off - ATT doesn't give two Cents about these two clowns and could be replaced in a heartbeat. Beware!! Of Justin Jordan and Allen!!! On I-40 store.

It's difficult for me, in good conscience, to rate this locally owned T-Mobile with high ratings…read morewhen the management does not perform the way they promise. I went in almost 3 weeks ago (02/02/23) to purchase a new phone. I simply wanted to keep my current, by paying it off, and buy a new one. Or I at least wanted to price that out. Because I was still with Sprint, they acted as though pricing would be difficult to figure out. I learned the hard way: reach out to T Mobile corporately for any billing information. This local shop tried to sell me an additional line so that I could get a free phone (as part of their BOGO deal). I was told by Zack that the pricing wouldn't change. I was told my bill wouldn't change. Ahhhh phooey...that was simply not the case. My bill escalated $80 more/mos (from $101 to $178) I believe. It was absurd. I returned that second phone and second line to alleviate my monthly bill. Upon returning it, within 14 days from 02/02, the manager didn't have anything to appease me or keep me satisfied a customer. I was strongly disappointed. The bill wasn't what they promised and they didn't try to help me any further. Thankfully I've reached out to Corporate who is helping me. I'd steer clear of this place if you're a T-Mobile customer. *Also, after being in that store 2 different times for a total of 3-4 hours, there are some deficits in customer service with their staff. I saw some pretty disappointed customers while I was in there, whether they were there to pay a monthly bill or there to possibly get a new phone. I saw several walk out unhelped and highly disappointed in the service, or lack thereof, that they received!

I went in to get a new SIM card because mine kept saying invalid. Okay that's alright. First time…read morecoming in the girl helping me replaced the sim with the demo one. After finding out I had to get the account authorization to change it, i went home. Found out I still had the demo card in my phone, so I didn't even have the right number. Came in about 45 minutes late with the account updated that I had authorization. The guy helping me BROKE MY PHONE CASE. I have, well had, a charging phone case and while taking it out of the case (which I offered to do) the store guy broke the charging insert off. After a while he changed my sim and gave me my phone back. Said "well it still works as a case I guess." So overall problem solved but also not helpful. I just can't believe he broke my case and then acted like it was nothing. Definitely not going back to this location.

Spoke with owner who states he retired 5 years ago. Business is closed permanently. Owner very…read morehelpful with recommendations for another stove repair company. This is not the first time this has happened where businesses have permanently closed OR cell number belongs to another person intirely. Web site needs to be cleaned and refreshed to eliminate closed businesses, etc.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Got my screen replaced, now the fingerprint sensor doesn't work and they refuse to do anything…read moreabout it. The phone is less than a week old

UBREAKIFIX: A Nightmare Customer Service Experience…read more I've had a terrible experience with UBREAKIFIX. After my Samsung Fold 5's original screen protector bubbled, I took it to UBREAKIFIX. The first replacement lasted a week, the second a month. I returned to a different location for a fix, only to be told they couldn't help and I had to return to the original store. After months of waiting, I finally returned to the original store. The technician was unprofessional, took hours to fix the issue, and damaged my phone further. The final product had visible particulate matter and fingernail marks on the screen protector. My phone case was also missing. To add insult to injury, UBREAKIFIX corporate has been unresponsive to my complaints and has failed to offer any compensation. This entire ordeal has been a frustrating and disappointing experience. I strongly advise against using UBREAKIFIX for any computer, phone, video game console,or any repair needs. Read other people's nightmare experiences if you don't believe it. I will post this review anywhere I possibly can in hopes of preventing anyone else from having to go thru this.