Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

I was having issues with my modem and was told by customer service to come here. It's in a huge…read moreshopping center so plenty of parking. I went on a Sunday at 4pm. There was as no one there but me. A woman helped me I didn't get her name but she as so efficient. I was literally there for 3 minutes got my modem and was out of there.

I went in to the store today to return my wi fi gateway and turn off the xfinity wi fi. They…read moreaccepted it and I thought I was done. Nope. I got home and my account had been cancelled!. I was on the phone with customer service for 2 hours trying to get my account back (that's a whole different horror story!) I know they cancelled my account but would not admit to it and when I went back later to get a cable box they said they had given away their last one. I ended up having to drive to Brentwood to get the box. The other store confirmed what I already knew. Horrible customer service at this store, a bunch of incompetents. My suggestion? Do your business in Brentwood if you are determined to have this horrible company as a provider.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

After using their service for over a year, we moved to an area they didn't currently have on the…read morenetwork. They said they would send a tech out and get back with me. Two weeks later I called back and they said they had no record of that work order. When I dropped off my equipment, the portly sales agent said they would have to charge me $170 plus dollars for the four days of service after our billing cycle ended since our "promotion" was up. I told him I wasn't paying that for four days of Internet and he chuckled. I hate when customer service people seem to get a kick out of fing with customers. Stay away.

For the past two weeks there has been intermittent outages, connectivity issues, etc. with Xfinity…read more I have raised two tickets (CR237731685 & CR239106367) and after a day or two the issue went away and now it is back. I am a network engineer and have worked in Service Providers in the US and overseas. It is not challenging to escalate the ticket to the tier 3 group when the WAN is the issue. Rebooting a modem/gateway is not going to resolve that problem nor is offering me an upgrade going to solve it either - that is pretty funny actually. When you are hard connected to the gateway/modem and that computer is having issues anything connected wirelessly is going to suffer as well. Since I work from home most of the time and have video conference meetings it is very important that the package I have (it is the 1Gig package) actually works consistently which it has not been doing. Unfortunately the customer support doesn't understand it is an Xfinity problem that their NOC should be seeing and proactively resolving. Without doing to that you impact customers which results in them leaving for your competition. I also posted the issue on your forum which your techs tell me to go to but they do not monitor the forums: https://forums.xfinity.com/conversations/your-home-network/unstable-internet-wifi-and-ethernet/694a158899d8a963711f5c8b In my 45-50 minutes on the live customer support chat I was bounced to three agents. That is horrible customer service. I mean that is a horibble customer service experience. *sigh* Can you please monitor and resolve the network issues in your network and ensure your upstream providers are resolving the errors on their side on the interconnect? Lastly, for those that have providers outside of Xfinity, i.e. Verizon 5G, Astound, AT&T, etc. give them a go. Spectrum for example in SoCal actually responds and fixes problems when customers call in, etc.

So far out here in Antioch just the home security people was very patient and helpful. The TV…read morerepair man raced out and complain the whole time he was here.

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

While the service is reliable, the support is complete trash now. They'll do anything to get you…read moreoff the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist.

Rosa was amazing, very hands on. Very welcoming! Knows…read moreexactly what she is doing. Helped me with my trade in and the process was so easy. She says hi to every customer that comes in and definitely does assure you on how things will go and how the process is. She made my experience very good. Her customer service is amazing.

The manager and staff at this store are scammers. When you go to the store to open a new service…read moreplan, they'll quote you a discounted price, but when the bill arrives, the price will be more than double what they quoted. When you confront them, they deny everything they said earlier, and the so-called manager is incredibly rude and a complete scoundrel.