super good at what he does and he also doesn't try to upsell you on stuff you dont needread more

The owner offers professional services for phones, tablets, iPads, MacBooks, etc; who listens to…read morethe needs of his customers and responds accordingly. They even offer a as mobile service for special scenarios.

They didn't fix my phone either, but I appreciated their customer service…read more I was referred over to them from that AT&T store because I had dropped my iPhone ); Being a post-grad student on a budget I was happy to hear their policy that if they couldn't fix the phone, I wouldn't be obligated to pay the $25 "open phone" fee. After I left the phone with Mario for a bit, he was able to half-fix it (he managed to turn it on and diagnose the digitizer broken), and offered to charge only $10 for his time spent. Mario also did a good job describing what happened, what to do next, and how he wouldn't scam me by charging for a new phone part when I may need another, etc. etc. He recommended to buy another phone. I thought this was exceptional and professional customer service. His manager, Matt, was also very understanding and helpful. All in all, I would recommend going to them. Definitely one of those hole-in-the wall businesses that need to be appreciated in the spotlight.

Look at this B.S. cheap battery they replaced for my duaghter's IPhone 6. After 1 month the damn…read morething bubbled up pushing the screen out and damn near felt like my daughter's phone was about to explode. . Look at the mAh of this battery! 1810 , the lowest quality! Looks like it was wrapped up with some plastic and electrical tape. Guess how much they charged me? You're right! Too damn much!!! I ended up buying a battery on amazon which comes with a warranty . So I YouTubed DIY on changing IPhone batteries and screens and whatever else. Save your money and do it yourself! Don't do business with these hacks!

I went to the Riverside,NJ store and the nicest young man,Angel help he took the time to explain…read moreeverything to me. I am 73 yrs old I couldn't thank him enough he was helpful in every way for me .A terrific young man Thank You again Angel

If you want the best deals! And a great laugh You have to go to Martin! Not to mention the best…read moreMUSIC! I will be coming back to this metro!keep rocking Martin!

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

I came into Verizon dealing with a really stressful situation because of false information put on…read moremy account, and this representative (mathew) honestly made all the difference. From the start, his energy was so calm, kind, and genuine....it didn't feel like he was just doing his job, it felt like he actually cared and wanted to help me. He really listened to everything I had to say, validated my concerns, and went out of his way to advocate for me. He even got the GM (Tina) involved to make sure my issue was handled the right way. In a moment where I felt frustrated and overwhelmed, his patience, kindness, and good attitude made me feel heard and supported. People like him are hard to come by, and Verizon needs more employees with that kind of heart and professionalism. Thanks to Matt , verizon kept a customer . Shout out to Matt !!!

I paid a premium price for a phone protection film because I was told that if it ever cracked, I…read morecould simply return to Verizon and have it replaced. When the film eventually cracked, I went to this Verizon location expecting that replacement process to be straightforward. Instead, I was told that I first needed to contact the protection film company, file a claim, and bring in documentation before Verizon could replace it. I explained that it had been about a year since the film was installed and that I did not remember the name of the protection film company. I asked if the salesperson could look up the information using my account history. He told me he could not do that. The entire experience was extremely disappointing. I previously purchased similar protection plans through Best Buy, and their staff could simply look up my phone number, verify the product I purchased, and complete the replacement on the spot. After waiting in line for nearly an hour, I was ultimately told that Verizon could not help me. The salesperson's response was simply that he "just works here." As a customer who paid extra for what was presented as a convenient replacement service, I expected much better support and a smoother process.

Personally I love Verizon but this store is horrible and a bad representation of Verizon. The…read moresales rep charged me for items we did not discuss and stated "I had to buy a charger and phone case in order to purchase a phone. Clearly lying to get commission and taking advantage of customers. Verizon did make everything right and I'm still a happy Verizon customer but RUN I mean RUN from this store and their shady way of doing business.

This place sucks so bad. Customer service rep (forgot his name) tall skinny white guy with the…read moreweird slick back. Yeah, super condescending and rude. Talked down on me the whole time and didn't even let me speak. He didn't even offer to help me or ask me specifically what was going on. Honestly frustrating and felt uncomfortable. I will not be going to this Verizon location again.

There is nothing "Smart Tech Ready" about this place. I went in with my tablet and laptop in which…read morethe screens had slight cracking. As soon as I walked in the employees made smart remarks to eachother appearing as if they were laughing at me. I tried to excuse it and greeted them nicely. The worker didn't say much as he took my devices to the back only to come back out 30 minutes later with more damage than was already done. As I brought it to his attention he dismissed my concern by making me pay, threatening to call the cops if I did not. Never again. Save your money, and electronics.

Walked in here dude looks at me takes my phone from my pockets immediately starts repairing it. The…read morething is I did not come in for a phone repair I came into buy a case. I don't understand why he didn't even ask me what I wanted. Now I have a phone that doesn't function

5 times to try and switch over my phone, I walk in to turn in the old phone get in line, 4…read moreemployees walk into the back, one guy walks in and head of the line- worst customer service

I have been with T-Mobile for 22 years. Today, I went to the T-Mobile store on Atlantic Ave and had…read morethe absolutely worst experience with the 2 clowns working in there. They didn't want to help me and only gave me and my broken phone a couple of phone numbers to call. I went to this store and got Andrew as my customer rep. He was amazing. He helped me set up an appointment to get my screen fixed and treated me like a valued customer. Theses guys are really busy on the weekends, but they are worth the wait. I highly recommend this store. Stay away from the store on Atlantic ave in Pittsburg.

The service was very good and the staff were very informed and we'll educated about the cricket…read moredeals and promotions. I recommend anyone in search for a wireless service to obtain from Jennah Tech. They are excellent.