1- The sales rep lied about the upload speed 2- Sales rep…read morelied about "give it to the installer to take it back if you don't like it." The installer said, "I won't get paid if I don't mark the job completed." Uplaod Speed is not even 10% of what the sales rep said.

I knew I shouldnt trust Spectrum to be dependable during World Cup. Service has been going in and…read moreout. Im finding something else...

Waaay too slow... You have to wait like 30 minutes just to pay your bill. Everything takes too…read morelong. It's very inconvenient.

Worst customer service! Yes the two employees were with someone else at the time, but No one asked…read morewhat I was there for or anything. They acted as no one had walked in store. I know their supposed to check people in and keep count and that obviously wasn't done. I was just there for a screen protector and i ended up being there for 25 minutes without a single contact from anyone before I decided to leave. Never going back to that location again.

This place is great. Fixed my cellphone charging port in under an hour and for a reasonable price…read more I will be coming back for any future issues with my cellphone or any technology. Outstanding work

He not helpful he put a fake screen on my phone 300 dollars.He scammed me money. He lied to me…read moreabout phone screen and other things.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

I am SO incredibly grateful for Storm and Adam! Another store told me that they couldn't help me…read morewith backing up data and that I would just have to get a new phone and that they didn't have the color of phone I wanted in stock and sent me to this store. Not only did they have the color I wanted but said everything total opposite than the first store. They ended up saving me money and answered my many questions more than once without a single moment that made me feel bad for asking. I applaud this team!!

I called this location inquiring whether they had iPhone 15s in store and was told they do by the…read morewoman who answered. When I asked which colors they had, I was told they can't tell me for "security purposes." While that didn't make sense to me, I respected it and went to the store. There was a long, slow-moving line which I expected due to the iPhone drop this week. As I was waiting in line, an employee named Steph was asking everyone what they were in line for. When I said I was there for the new iPhone and asked if she can confirm they have some in stock and what colors, again I was told she can't tell me due to security reasons. I asked if she can at least confirm that they have some in the store so I don't wait in line for nothing. She refused to answer. A little while later, another employee was walking by so I stopped him and asked if they had any 15s in stock. He said no but they can order one. This is ENTIRELY deceptive and atrocious customer service. It's ridiculous to make a long line of people wait under the impression that they have a stock of phones, not to mention the people in line who weren't there for a new phone who also had to wait for the 15 phone shoppers. Who runs a business this way? I can see why these reviews are so bad.

Ray helped me with my phone screen. It was cracked and he fixed it in under an hour. Great service…read moreand i'll always come here for phone issues.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

Horrible Service, First time when i came in it was just for a back glass replacement. They ended up…read morepuncturing my battery and needed to replace that too. The battery they put it only lasted me like a year or so. When i went in for the second time, i was told it would be a 3 hour wait, so i waited but never got got a call saying my phone was ready so when i went in to see if my phone was ready they where closed. Had to go through a whole day without a phone and was very unfortunate.

They fixed the cracked screen on my S23 ULTRA In less then 30mins. Very very nice, helpful and…read morewelcoming staff

Looked for a repair shop in the Arlington area…read more.. I found this one as it was near my eye doctor and assumed I could get my device repaired during my eye exam. Dropped off iPad for repair a little before 1pm and was told it would be completed within an hour. I was pleased with the time range, an hour was welcomed. He indicated the machine was down and could not give me a recipe it for check in, but he would he call with the ticket number. I never got the ticket number. I called at 4:15 to check on the status he indicated it was complete. I shared that I was a bit away, but I would be there within an hour. I arrived at 6:30 and it was still not repaired. He indicated he failed to call me and let me know that it wasn't ready. He then proceeded to tell me that the debit machine was not in order and I would have to pay cash and to come back in 20 minutes. He gave a me a $5 off card for the next time.

This was a decent place to take your cell phone for replace. Guy was honest and price was for…read morerepair was reasonable. I gave a 4 stars because I had to keep calling for updates on phone status but overall everything was good. Not knowing it but my phone had water damage and the issue with the home button wasn't fixable. The owner recommended I take it to Apple and see if they can fix it maybe give me a credit. I took to Apple and they were able to help. Will definitely come back for any issues.

This is the third time I have used the services at this place and I just must share with people my…read moreexperience! First they replaced the screen on my phone for the price less than any other place at the mall with the great quality that you won't be able to tell if it was ever cracked. Then my husband old phone wouldn't turn on so we took it to Apple Genius Bar in Dallas and they said the phone' mother board was damaged and there was nothing they could do to fix it or retrieve the files that were on the phone and suggested us to get a new phone (of course). So we took his phone to "The Fix" and it turned out we needed the charging phone replacement. Which they ordered and replaced for $75!!! We are so grateful they fixed and made the phone work again and us being able to access the life changing files on that phone! Thank you so much guys! Highly highly recommend this business! If you need your phone fixed this is the PLACE!

Horrible place to get your phone fixed, went there to fix 2 phones and they gave back one of the…read morephones wrapped in rubber bands, we waited 2 hours to take rubber bands off as suggested and the side button of the phone didn't work anymore, we demanded a refund but they didn't give us one, they made us comeback multiple times in order to get the phone fixed. STAY AWAY FROM THIS PLACE.