So I went to auburn hills mobile express to have a screen replaced. Told me an hour and would cost…read more$100. When I come back they broke the screen even more and disconnected and broke the connection for the power button. They returned it worse than when I left it. Terrible service

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Dear Verizon Management,…read more I am writing to formally report a very disappointing and poorly handled experience at the following Verizon store: On Monday. 12-29-25 11:30am Verizon Store 3920 Baldwin Rd Auburn Hills, MI 48326 Phone: +1 (248) 253-1799 When I arrived, I was initially assisted by Jeremy, who was extremely kind, professional, and helpful. Shortly after, the store manager asked Jeremy to leave the store to assist at another location. No manager introduced themselves to me prior to this, and no effort was made to ensure my issue was resolved or properly transitioned to another employee before Jeremy was asked to leave. When I later spoke directly with the manager about being ignored for an extended period of time, the manager stated, "Oh, the guy who just left was the one you should have talked to." This response was extremely frustrating, as Jeremy had already been instructed to leave. As a manager, it would have been appropriate to acknowledge me, explain that Jeremy needed to leave, and either allow him to complete my service or ensure another employee was clearly assigned to assist me. My issue may have been resolved quickly had this been handled properly. After Jeremy left, I waited over 30 minutes without anyone checking in on me, despite the fact that I was actively on the phone with Verizon customer support troubleshooting my issue. During this time, three male employees remained in the back break room, which was noticeable due to both conversation and food smells. After 45 minutes of being ignored, I stopped another employee and explained the situation. That employee asked the manager if someone could at least come out to speak with me or provide concierge-style assistance. The manager explicitly said no. At no point did anyone look up my account, review my issue, or offer any form of customer service follow-up. I was completely ignored. While Jeremy demonstrated excellent customer service, the management handling of this situation was unacceptable and demonstrated a serious lack of professionalism and accountability. I hope Verizon will take this complaint seriously and address the management practices at this location so that other customers do not experience similar treatment. Sincerely, Frustrated

Well it is apparent how this store is at two and a half stars…read more I have been with Verizon a long time, and have never had such a bad experience starting with customer service on the phone, that transferred to a another letdown at the store level. The attempt to transfer a phone from t mobile onto my account and to add a line seemed like a process of getting a bill passed in congress. After a hour conversation on Friday with a phone representative, my friend was told to go to this specific location to obtain a sim card. This was said after I checked boxes, signed forms, submitted forms via text. My friend hit the ground running and went to this location. Only to be told the opposite by phil the manager that the sim card is always sent out. He couldn't help her. Said he didn't have info for another line. Asked if I received a email. So back to the phone I go. Another hour with this phone representative who indicated the rep on Friday did not set up the line but just sent out a sim card. After more signed forms, the rep talking to the port department was confident all was good to go. Friend attempts again, and was told by Phil that it could be 2 hours to update, and request was still processing. Remember my friend was told to drive to this location. On to call number 3. It was at that point that I was not going to leave that conversation with the rep until the rep called the store to sort this out. Well the rep tried calling and no one at the store picked up. It was at the time that I was calling my friend to put Phil on the line with the customer rep that Phil had a revelation and could finally help her. This was a total breakdown with communication for all Verizon entities involved. The most hilarious part of this story is, is that my friend had horrible customer service at t mobile for awhile and wanted to make the switch. I told her that Verizon is so much better. Yeah, I ate those words today. Verizon do better.

This is for the phone clinic inside the Meijer on Brown road. Andre and Devon were both very nice…read moreand helpful. Got my screen replaced and a receipt reprinted with no problems. I'm satisfied with the service I received.

First time customer, my fiance brought her phone to be fixed. They attempted to replace the battery…read moreand the screen, neither worked and we did not get to keep either part. The process took one hour and we were charged 50 dollars. I called and I admit, I was pretty upset and not the kindest. I explained that I didn't think it was fair to be charged fifty dollars for one hour of work without any kind of fix or even getting to keep the battery. I asked if there was someone else I could speak with and the gentleman said that he was the only person. We were offered no other option than paying 200 dollars for a new motherboard.

I cannot say enough about Sky who worked with me today! I had transferred out of MetroPCS to…read moreanother carrier, ONLY because of coverage area. I have always loved Metro. Anyway, Sky LITERALLY spent close to 3 hours with me. He even got on the phone with my new carrier to try to resolve the issues. This young man deserves high praise, and I am in hopes that his superiors see this review. He is amazing, and, I only wish that I could have stayed with Metro, in order to be able to have his support. Thank you, thank you, thank you!!!!! Nikki Main....

UNDER NEW MANAGEMENT. The new guys in their are great! Check them out for cell phone repairs and…read morecases for the latest phones

Had an appointment at 11:00AM, looking to switch over from Verizon onto fiancée's plan. Got there…read moreat 10:55. Had 2 people being helped and two waiting ahead of us. FYI they opened at 10am. To be backed up in one hour of business is inexcusable. But it happens so I asked the guy at 11:15 how long is the wait going to be? He said it can take anywhere from 5 mins to 1 hour. I asked if he had a estimate of how long? He gave me the same answer. So basically he doesn't know. Not willing to wait possibly an hour for an appointment so we left. Now I remember why I left T-Mobile in the first place. Go to Verizon, it's across the street. Customer service is much better there. They'll text you when it's your turn and give you approximate wait times.

From the owner: Visit the T-Mobile store in Auburn Hills and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3917 Baldwin Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.