Fantastic guy - fixed my phone in minutes. Great pricing and clearly he's competent. Very…read moreconvenient to have him come to my home!

Got a battery replacement on my iphone x, very convenient and quick…read more Showed up on time at my residence and did the repair in under 20 minutes, charged almost half of what others were quoting. Mike seems like a nice guy too, definitely recommended

I dropped my laptop off Sunday the 21st of June where I was told by the guy at the front desk they…read morehad the Liquid Metal I needed then told it would be done the latest Tuesday morning. As I work in Lansing I requested my mother to go and pick it up Wednesday where she was told and called me and put the phone on speaker that the Liquid Metal they had actually wasn't correct and the new Liquid Metal would be there later that day. I eventually showed up to the store the 27th where I was told again the Liquid Metal wasn't there and I requested a tracking number and better updates. The shop claimed they had reached out but after review of my phone records no attempts were made until after that Saturday. They eventually put the new Liquid Metal in when it had arrived and messaged me about this and then called telling me the fix did not work. On Thursday July 2nd my mother had returned to pick up the laptop. When I came home July 3rd to see if everything worked out good I find many more Scrapes and scratches on the laptop and when turning it on the fans had a hitting sound leading me to believe the laptop was assembled incorrectly when picked up. The 1 star rating does not reflect my opinion of this store as I believe it to be much lower. I find it insane to charge nearly 200$ for a Liquid Metal replacement then after 2 weeks of waiting receiving a laptop that has more issues than when I dropped it off. This store created more issues to the point i don't feel comfortable turning this laptop back on. A new laptop in 2024 that cost 3600$ that now is a paperweight till a competent repair place looks into this and hopefully can repair it. DO NOT TAKE YOUR PC'S HERE.

These guys were so nice and helpful when my touch screen suddenly stopped working. They even…read morereminded me that I had insurance I forgot about!

Marco at Emergency Phone Repair is honest, very knowledgeable, and genuinely helpful. He takes the…read moretime to explain what's going on and doesn't cut corners. You can tell he cares about doing the job right, and that's why I feel confident recommending him. Mike K

Water damage. Marco replaced the display and check and cleaned it all up. Put in a new battery too…read more He is the BEST. HONEST and fair!!! I would give him a 100-star review, If I could!!!!

I went in this store because it's the closest location to where I stay. Before I can even get out…read morewhat I was there for exactl, they just assumed I was coming for some wrong doing because they started acting very disrespectful and told me I would have to pay FULL price for a phone without even running my info. I am a black male, and I understand it's alot of fraud going on but that's not EVERYBODYS agenda. The experience was very stressing and made me feel hated. when I was just coming to actually turn in my phone to update it. These ppl at this store probably don't care but it should definitely be looked into, there racist. I would encourage ANY race to stir clear of this store.

My husband was with AT&T for over 10 years. We tried to port the number. It took two weeks to work…read moreafter 4 passwords, just in time to roll another bill over and charge for another month. They argued with me about the "polcy" That being if they can cheat you thrpugh the next bill cycle. You owe them for the whole month. Thieves! Verizon has always been fair with billing issues. For 20 years. Don't use AT&T. Not only that, you can't understand the customer service representatives. They aren't from the USA, and they don't understand our customer service culture. As in, we don't pay for service we don't get. I am going to small court just based on principle.

Brought my iPhone there because it was completely locked; I couldn't even shut my phone off. Danny,…read morethe owner fixed it within a minute. Oh and I had a cracked screen saver and he said we replace these for free. What an awesome guy and business and in our backyard. Passing this on to anyone who would rather deal with the small business guys rather than the big name ones.....it was a real pleasure and any more problems with my phone I will go back! Thank you Danny!

So glad to find this small business in our own backyard. I brought my Apple 13 pro to be evaluated…read morefor inconsistent charging port issues. We have a Best Buy Geek Squad service and after diagnostic work, we were told that a $450-500 repair was needed. This business offered the same repair for $150. They stated they would test the part before installing and if it did not do the trick, their labor would be $75. They also recommended a battery replacement, while the work was being completed, as mine was borderline after 3-years use. The cost of the battery would have been $75. We had checked with a non-certified Apple T-mobile store who offered us $200 on a replacement phone. Had that been our best option, I would have paid the $225 to fix my current phone (which worked well other than the charging port issue). The Pod Drop also recommended we check with a T-mobile certified Apple Store to see if there was a better deal on a new phone. We did just that and chose to turn in the phone and receive a new phone at no cost, with some tweaks to our plan that did not change the monthly payment. Returned to The Pod Drop to pick up the phone and turn it in to T-mobile. The staff were honest, informative and professional. For this interaction, they did not make a cent, yet they earned a loyal family-customers. We will return to them for all-things cellular. Noticed some good pricing on phone cases and other accessories too. I will be calling their store to check on stock and prices before ordering from Amazon or another big box store. Really appreciate small businesses like this.

I had my laptop with this facility for about 3 weeks for a simple charge port issue with my laptop…read more I've had it repaired before at a different shop before, so I had an idea of what to expect. After the first week without hearing anything I decided to call and get a status report: they told me I would have to wait another week for the part to come in. After not hearing anything for another week, again, I called expecting a status report. They told me that the technician would be in in about 15 mins and I would receive a call. After not hearing anything for an hour I called and was told that he wouldn't be in for another 45 minutes. All I wanted was a status report! Finally after another hour, I got a call from the technician saying that the part hasn't come in yet. The next day I received a call saying there was nothing else they could do: that the shop I had taken it to before had done damage to it and that the part wasn't fitting properly. They also mentioned that the laptop wouldn't even turn on. I figured that it wouldn't from the start since I haven't been able to maintain a charge... DUH. Nonetheless, they said they wouldn't charge me anything. When I went in to pick up my laptop they couldn't find my charger. Later, upon further inspection when I had taken it to another facility: we noticed that the keyboard had been damaged and didn't work anymore. It wasn't like that when I dropped it off at Battery Shack... The only good thing is that they didn't charge me for the part they had to order. Other than that I can't find any positives for this facility. I had no communication while they were trying to fix it, and they broke my keyboard. I'm beyond frustrated with this experience. What a waste of my time.

I ordered a battery for my motorcycle and it came in the next day. The staff was helpful and…read morefriendly and called me when the battery came in. I'm giving 4stars because they're only open until 4pm which made it a bit rough to get there before they closed. A better than average experience.