Everyone leave them!!! I went in for a new phone they kept my…read moreOld phone that had charges and keep Charging me for it as well as new phone!!! I will be leaving them. I left their internet service years back for no service for a week with no explanation and only a slight credit. Now this. Been with them over 20 years for phone but will be paying off phones and moving asap!!!

I purchased a phone here in the spring and the guy talked me into buying a lifetime screensaver…read morewhich he said was so easy! Anytime I had a little crack just come in and they give me a new one. Well, the time has come. I have a crack and guess what???? They don't have any screensavers and they are not sure when they're going to get any. Total rip off!!! I've lost confidence in AT&T if this is a kind of establishment that represents your policies Talk about bait and switch!!!

I drive 40 mins to this AT&T location because I always get great customer service here. There is…read morealmost always a wait, they get busy due to the location but the employees are always helpful and knowledgeable. I recently made the mistake of visiting a different location for something quick due to it being close to home, I left there without what I needed and drove here the next day. I was in and out in 10 mins with what I needed.

Haley was Awesome with setting up my Niece Emily's new phone today. Haley was very thoughtful &…read morethorough. Haley was even able to save me money on my own phone bill by combining some things. I highly recommend Haley at this AT&T store.

I'm reviewing the ATT store on Rochester Rd between Sq Lake and South Blvd. Amanda who moved to an…read moreIndiana location ran a total scam on me. ATT customer service only says system will not let me fix that. Please go anywhere but here. Won't bore you with the details but have never had anything happen like this. Run...Go anywhere else. Would give zero stars if I could,

When in to help a family member upgrade iPhones. Very nice sales guy and manager. Nothing bad to…read moresay. Didn't try and up sell anything. Easy going

The customer service here is superb! The staff is helpful, friendly and resourceful. I had the…read morepleasure of working with Bianca (she looks identical to Emma Robert's) today. I highly recommend this location!

I took a new phone in yesterday for setup, the lady who helped me was great. I have to say, the…read moremanager was an absolute b*tch and treats her employees and customers like garbage. I was really put off by the way she acted, but the associate was very kind. Thank you for your help, but please, get a manager who gives a crap about the work she is doing.

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

The reps here help way more than the Dixie location, and are way nicer too. The other comment…read moreprobably didn't consider these people are commission and came in for tech help with no purchase, but even when I only need help Joe is always super helpful!

I went in to get my new iPhone set up. Terrible experience and wasted my afternoon. All because 2…read moreboys didn't want to do their job. They started the data transfer, but did the bare minimum. I asked that they show me the basics of my new phone, and they were condescending. Before the data transfer was complete, they packed me up and said I could leave. I asked if I should stay until the process was completed. They said it could finish in the car. Anyway, long story... 3 hours later my phone was not updated. Both employees were snotty when I called and could not answer my basic questions. one sent me to the general number for A T& T, so I had to fend for myself with tech support. I went in person to get this done, and 3 hours later it was not finished! When I called to speak with the manager he was just as juvenile as the employee. I know I sound like an old fart, but this new generation is useless! He said it was not their responsibility. I went to the store on Baldwin and the man was patient and answered my questions and finished everything. Do not enter this store on Sashabaw. It's a joke!

Not only did the representatives promise rates, but also pushed a free give away of an Apple Watch,…read morewhich they indicated would fall under a promotion and lower monthly costs. After all was said and done, including calls to AT&T Corporate, service has been terminated and business has been taken to another carrier. Have never dealt with a more deceitful retail company.

Just switched from the V service to ATT. Excellent service…read morewalked me thru the switch making it simple enough for me to feel comfortable with my new phone. It was time to update and ver... didn't seem to care if remained with them or not. Sure am happy with new carrier. (ATT)