This store has staff that can meet all of your needs. Experienced staff are ready to provide you…read morewith top level service and the best customer service around.

Kudos to Matthew and Laura at the Bangor Wireless Zone Store. I recently purchased an iPhone 13…read moreturning in my husband's iPhone 5. They downloaded data from his phone to my old 6s. They spent a lot of time during this process answering all my questions and giving me an update on the changes on my new phone. In my opinion they went above and beyond all my expectations. Thank you so much for your great customer service. Matthew and Laura were very respectful and amazing.

The employees at this location are great, but some of the policies and procedures I've been dealing…read morewith have been ridiculous . I went in one day to try and upgrade my phone. My father is the official account holder and so when I was asked to provide a PIN number for the account I called my father and had him on speaker phone as he lives two hours away. My father could not remember the PIN and so I was denied upgrading my phone. My father visited another location and made me an authorized account user. I went back to try upgrading again. I was asked to show identification and my drivers license had expired the previous month. I was told that in order to upgrade I had to have a license that was not expired. I drove to the BMV and waited two hours to renew my license. I was given a paper copy of my renewed license and then drove to US Cellular for a 3rd time to upgrade my phone. I provided the paper copy of my license that showed it was renewed and a copy of my old license that showed my picture. I was told that since the BMV did not put some sort of sticker on my license it could not be accepted and I was turned away for a 3rd time. I find this absolutely ridiculous to put a customer through this. I understand the importance of identifying the individual looking to upgrade but why was my expired drivers license not enough? Since when do you need a valid license to buy a cellphone? I had multiple forms of identification that proved my identity. Then to turn me away even after I brought proof of a renewed license all because I did not receive some sort of "sticker." I will attempt a 4th visit after my new drivers license comes in the mail in two weeks but my patience level is already low with this store.

The store employees are great. Unfortunately U.S cellular itself is atrocious. I went with this…read morecompany because it was the only company I could get a good signal at my house. That was 7 years ago. My ability to make a call has been on a steady decline. I live just outside Bangor and almost every call is dropped or breaks up unless I walk down my driveway. I'd get better service if I messaged people via smoke signals. I don't know if the T-Mobile deal is what impacted it or not, but I'm certainly not getting my money's worth. Again the store employees have been great when I've been in there. I would give them a 5 star review. U.S Cellular as a service provider, and I use that loosely at this point, I would give them a 1 imploding star.

We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

Poor hiring practices by either people too incompetent or too lazy in general. When you coordinate…read morean interview that the applicant agreed to. No phone call or email and the job listing completely vanishes. Especially if you had a couple applicants from the veteran community it doesn't look good. If you found someone to fill the position cool, professional courtesy of notifying all the applicants would be appreciated so then we are not wasting our time. And people still ask "why is it 22 a day?" And it's because of the unqualified and uncaring people put in those positions that we, not only veterans, have wade through just to talk to someone for a job opportunity. Looking through, observing and talking to others who have had bad experiences with this spectrum location I can't say that I'm disappointed that I wont have to deal with it. Dealt with plenty of toxicity through my military career and can guarantee this location and the lack professionalism they have shown that they can get bent.

Don saved the day when my iphone acted up on me recently. He was able to talk me thru resolving the…read moreproblem and preventing a recurrence. Super helpful and friendly, and didn't hesitate to give me the information I needed to resolve my problem. I wouldn't hesitate to take my business to him.

My cell phone needed a battery replacement & it became a bit complicated because of a unique…read moresituation with my phone. They spent the extra time needed to figure out what the problem was until it was working 100% & only charged for the battery replacement. They helped several other customers while I was waiting & every one left very satisfied. I happily give this business a full five star recommendation for both their customer service & their technical expertise!!

I hate getting a new phone. The wait is usually long and the store is usually a boy's club, where…read morewomen are ignored. Imagine my relief when I walked into Sam's Club and saw the bright pink kiosk with a woman assisting a customer. Needless to say, I was stoked. Elisabeth, the manager, Was personable and helpful. I got my phone on Wednesday, and hurried back to the store to get it set up. Piece of cake and it only took a half hour to get two phones working. What a great experience. I walked out of there with my shoulders down and quite relaxed. What a difference. Go to Sam's Club and get treated like a VIP.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Switching to this provider has been one of the biggest regrets ever. They are a bunch of con…read moreartists, swindling, crooks that will tell you lie upon lie to make their quotas and commissions and this includes their customer service department AND their rewards center. Everyone is incompetent and doesn't know how to do their jobs or provide decent customer service. The supposed manager that helped us switch from Verizon, I'd say 97% of what he said and what he said would happen after we switched was completely untrue. He advised us not to worry about our cancellation with Verizon because they wouldn't send us a cancellation bill for at least 6 weeks, try ONE week later, over $1300 we had to pay out of pocket because our Visa Rewards Switcher cards (to help us pay these Verizon early termination fees) would not be available for 6-8 weeks. We are going on 3 months later and have only received 2/5 Visa cards. So fast forward to present day, we filed all the paperwork online and submitted our Verizon cancellation bill on 04/03/26, 2 days after we switched providers for them to not process a card for my line. We called a couple times to check the status and were told it was being processed and to just be patient, THAT WAS ALL. I called again today, was on the phone for nearly 2 hours between 6 employees, 3 departments AND TWO MANAGERS just to be told a resounding NO, they couldn't do anything, too bad, too late, I was outside of the 60 days to file for the promotion. NOT OUR FAULT! We were lied to, mislead, given incorrect information over and over just to be penalized because you couldn't even do your job correctly. I wish we could just cancel, but unfortunately we are now stuck in a flipping contract AND out of money for having to pay the cancellation fees with Verizon. The kicker? The sales person BRAGGED how you do all the lines and service for the EMTs and first responders, a contract that was taken from Verizon. While our phones now work better and have better service in surrounding areas, it absolutely sucks where we live and also inside our own house! BEWARE!

what in the actual fuck is wrong with you at&t? my router is staying a solid red and i tried every…read moremethod, sfp cable, resetting it, unplugging and replugging the power cable, fuck you at&t and your stupid ai customer service chat bot! i would rate this a 0 but i cant, fuck you, this is why t-mobile is better