I recently went to Phone AXS because of a black screen. I knew it was a black screen, but I was…read moreimmediately told I needed a new screen. I explained it was a black screen and just needed a forced restart. He literally looked up on his computer how to do a forced restart -pushing 3 buttons - and said it would cost $60! I told him other places I went before would say no charge. I told him I would wait until the next day when where I normally go would be open. He fixed it immediately and asked how much I would pay. I told him $5. I should have given him nothing because he was dishonest with me the whole time. Then he had the nerve to hand me his business card! I will never recommend this place - ever.

Fixed my daughters phone up like brand new! She was having issues with her iPhone rear facing…read morecamera and we thought about replacing the phone, she was upset because she loves her phone. These guys fixed it fast and for only fraction of replacing it.

Just got told to fuck myself and get out of his store Came…read morein asking for help. I'm upset because my husband is dying in my living room. My phone went dead suddenly ., needed emergency help. The guy said he didn't like the way I was treating him. Told him I was upset because of my situation. Told me to fuck myself and get out of his store. Got very aggressive. Be careful

They stayed to get my phone completely done after closing. He was professional and never had…read moreproblems with the repair!! Shattered backside of iPhone

We were experiencing a billing issue with Verizon. After numerous phone calls to Verizon 800…read moreCustoner Support line, their lack of understanding of our issue was evident. Promises of being corrected went from month to month with no change to our bill. Finally, we stopped by the Bel Air store and spoke with Chris. Chris immediately understood, looked at our account and saw the issue we were trying to resolve. Chris took ownership of the issue. He spoke with Verizon support, had them make corrections. So we thought. For 2 more months Verisons bills showed no change, and for 2 more months, we went back to see Chris. Chris was not the problem, Verizon billing was. A BIG thank you to Chris for taking ownership of our issue and not getting frustrated with seeing us come back. Finally, Chris resolved our billing issue with the Verison mother ship.

I really don't like the whole process for waiting. You have to check in on a kiosk when you arrive…read more You will be made to wait regardless of what you come in for. I only needed to drop off a phone that was cleared and needed to be shipped back to Verizon. I waited OVER 30 minutes because there were 6 people in front of me and the associates were grabbing them in order instead of the reason for why they were there. There should be a faster process for easy walk ins. There's really nowhere to sit and you have to sit on the wall by the window which is hot. The associate was good at assisting me but I am extremely unhappy about the waiting!

Had an older model iPhone with a cracked screen that had been exposed to some raindrops resulting…read morein 0 not working. Took in for screen replacement and water damage check. Also noted the charging port had issues. In a short time I was notified the screen & charging port were replaced and ready for pick up. At pick up we found the rain must have damaged the sound or volume. Immediately they began to recheck the phone and asked us to leave or bring back the next day. We did and in less than 2 hours the problem was resolved. We are very happy with our experience.

Run do not walk away from this store. They essentially robbed me by replacing my 256G iPhone with a…read more128G. I first brought my iPhone 13 Pro Max 256G for a back repair. He told me it would be ready in 2 hours and would be $180. He said he only had a black cover and I agreed that was okay. 4 hours later the phone was ready but it was overheating repeatedly and would not work. I brought it home just figuring the store didn't have any AC and it just needed to cool down. It continued to just cycle reboot and was really hot. I brought it back with my husband and told him he broke my phone and needed to fix it ASAP bc I needed it for work. He demanded that he did not break it over and over again. I demanded a refund because it was clear we weren't getting anywhere. He was reluctant but gave it to me back in cash (I paid with a credit card) We took it to the Verizon store to trade it in and get a new phone because I need by phone for work (2FA etc) and they said they couldn't take it because it was dangerously overheating. I got a new phone and went back to Fix it All to inform them that he had not only broken my phone but cost me $1100 in the process of getting a new one. The owner continued to lecture me and tell me that his business was not going to take a loss. It got so bad to the point that he would only speak to my husband. We asked for compensation for the money we paid and we would move on. He refused stating he wanted to try and fix it. It was clear to us that he had given a refund without his bosses permission and was now in trouble. We agreed. He kept saying his boss was coming in from to take a look - we always "just" missed him (he was lying, his boss was in VA) Three days later he called us to tell us the phone was broken (duh.) and he would send it off for repairs with his insurance. We agreed but wanted a paper trail - no paper trail was ever given to us. Luckily, I could track my phone with find my iphone. 2 months later (we had to go into the store every few weeks for an update because he would say he was going to call us and never did) we got the phone back. But here is the catch - he didn't use real iPhone parts to replace it and its now a 128G iPhone not a 256G. We didn't catch this until we brought it back to Verizon. Essentially, they robbed us. Twice. I should have sued them for what they did but they were VERY manipulative and eager to get us out of the store. At the end of the day I just wanted to be done with those jerks. He literally told him our problem "kept him awake at night" Be serious.

Walked in to have my iPhone camera lens replaced, it took all of 5 min and cost $25. Super quick…read moreservice and very fair prices. Thank you!

I texted the company on a Sunday night to see if they had a replacement screen for a specific…read moreMotorola phone. I received a text the next morning that they had it. I went into the shop Monday afternoon, only to find out they didn't have it, but would order it and have it the next day. I went in Tuesday, and the employee told me the screen wouldn't be delivered until about 4:15 PM that afternoon. I said I would return Wednesday. Wednesday at 10:15 AM - the screen still hadn't been delivered, but delivery was expected by 11:15 AM (FedEx!). I then called at 12:30 PM and still no delivery. Finally got a call around 1:45PM that the screen had arrived. Technician replaced the screen in about one hour. Final repair cost was $10 less than a competitor. Guessing the delivery problem was with FedEx, but recommend contacting them ahead of time to verify they have the parts and equipment on hand to actually repair your phone or computer.

Went there to purchase a dishwasher today and it went very smooth. "Al" was the associate that…read morehelped us and he was awesome. We were able to find the diseased we wanted can affordable price. Reelection of appliances were good, we'll definitely be back

From the very beginning of this purchase, I should have known it was going to be a bad experience…read more The sales person hates his job. He was rude, and acted like we were bothering him by buying a $400.00 Alpine radio, with installation. If I had his name I would say it but since I returned the radio, they kept my receipt. Fatty told my husband it would be free installation because we purchased the radio, harness, DIM box etc. The total would be $159.00 at installation, that I waited 2 weeks for. So imagine my surprise when I get there at 8:30 am, with my radio, they don't have the parts. They never ordered the parts. They could order them but it would be another 2 weeks before they could get them and do this installation. Oh, but wait, Fatty was wrong in telling us it would be $159. Nooo, it would be $350 at installation. So, Fatty, who hates his job because hes a horrible salesman with zero knowledge or experience, was wrong and Best Buy was not willing to work with us in any way. My husband took off from work for this. We returned the radio, where they could have had our money, had they just worked with us. They are incompetent and nobody there knows what they are doing. 0/10 will not give them our business for anything ever again.

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Very quick and convenient place to get fixes, but I can't say that it was good quality. I went for…read morea camera lenses repair because I was told by my phone service if I got it fixed, I could get full price trade in value. The repair was $96 and took them 9 minutes to do. When you have the camera it looks as clear as I can remember, thankfully, but on the lenses itself, you can see dust particles and the broken glass from the original lenses underneath. I would have thought the old glass would be cleared completely before putting on a new one but I guess they don't do that. I could have bought a $10/15 lenses repair kit myself off Amazon and done better in my opinion. I just over paid for convenience and hope I can't get my full trade in value for this.. or I just wasted my time/money.