Refused to help when learned computer was custom made. Useless. On the other hand, Smarthands did a…read moreterrific job.

Got a quote from them via yelp with a very quick response time. I was even able to come in for an…read moreiPhone 8 Plus screen repair that same day. They were very friendly, quick (phone was done within an hour), and affordable. I would highly recommend.

I had a really great experience with CPR Cell Phone repair. Neil did such a wonderful job being…read morepatient even the my phone company spectrum didnt make it easy. He let me use his personal phone 3x to call customer service. Very laid back kind guy. Zack had my phone fixed in less the 20 min. Shop is very clean and feels welcoming. Thanks, Neil and Zack

DO NOT GET YOUR PHONE FIXED HERE!! I took my iPhone 14 in…read morefor a $25 diagnostic because it wouldn't power on. During this "diagnostic," zach broke my front glass. He claimed "it happens often" and said he'd replace it for free, but I never authorized him to even open the phone to that extent. I had insurance that would have covered a proper repair; I was only there for the diagnostic. By the time I arrived, he had already installed a new battery and a cheap screen without my consent. The craftsmanship is awful: the glass protrudes so far out it doesn't even fit in my case anymore. It's puffing right where the battery is located, why is a brand new battery already swelling? On top of the bad install, they used the cheapest aftermarket screen on the market (it costs $36 ), yet they charge near $200. That is an 82% profit margin for a screen that is barely responsive and looks grey. Their website claims they warranty FAULTY CRAFTSMANSHIP, but zach did everything possible to dodge that warranty. I paid $184 for them to break my phone further and hand me back a device with significantly less value. If you have a high odds of shattering phones during a simple diagnostic, customers should be told that upfront. Don't trust them with your device unless you want it returned in worse condition than when you brought it in. I have included similar experiences below.

I went to the Apple Store they told me it would be two hours before somebody could see me my phone…read morewas not working at all I came over and And this gentleman made my day. Sunday afternoon at 4 o'clock he is in here working as happy as he could be and got my phone to turn on. I am very thankful for this place and for this gentleman

From the owner: CellPhone ER is Ft. Worth's most reliable repair shop here to service even your most difficult cell…read morephone needs. Whether you have a cracked screen, water damage, need a screen replacement, or want to sell your current cell phone; CellPhone ER is the one-stop shop for all your cellular inquiries. Give us a call at (817) 349-3150 to get your devices back up and running as soon as possible!

I needed a battery replaced, but my screen was cracked. Josh was super honest about the fact that…read moreif he replaced the battery, the screen would get worse and be unusable. The repair would be more than the phone was worth. They didn't get my business today, but when I need something done, they'll definitely get it in the future. His integrity means I'll always go back to them!

I had the stupid Ideal of placing my phone on top of the fridge while I putting groceries away…read more. Of course forgot it was there open the fridge door n BAM!!! PHONE WENT FLYING . set up a same day appointment. Phone was in by 12 and out by 4:30pm. Very satisfied the screen looked great again. Thanks

Don't you just love what COVID has done to customer Service?…read more They won't let you in the store, you have to check in and wait to be helped which is ridiculous but I did so even though I could see 3 employees not doing anything. I figured they would just send me a txt in 5 mins or so. Well I was wrong. I waited at this location in front of the store for over 30 Minutes with no help so I walked into the store to see what's going on and there are literally 4 employees sitting and on there phones doing absolutely nothing. I ask employee Garrett Dodd to speak with the manager and they try to get me to talk to one of the lower managers(one of the guys sitting on phone not doing anything) I said no I want the highest up They go to the back and come out and tell me oh she is in some meeting. Clearly a lie. She's in a meeting at 7:00pm? I doubt it. I'm sure whatever meeting she is having is not as important as a paying customer I have now been at this store for over 1 Hour 30 mins I have waited just to be helped and another 45 minutes JUST TO WAIT TO TALK TO THE MANAGER UPDATE I arrived at the store at 6pm to drop off a phone and did not leave until 8:05Pm @8:05pm The employee Garett Dodd who told me she was in a meeting asks me to wait outside the store and tells me they are now closed, (he still was not gonna tell me she wasn't there) I then asked him is the manager not gonna come talk to me, to which he replies SHE HAS BEEN GONE A WHILE NOW. That's absolutely unacceptable. He watched me stand and wait for over two hours inside the store right in front of his face and never said she left in fact he told her she had a customer waiting and she just decided to leave? It's clear she was avoiding me and did not want to talk to me. I also saw all the employees leave out of the front door and the manager never left out of the front door I was standing right by it. Manager was still there and was clearly avoiding talking to me. Lied about manager being in a meeting Lied about not knowing that she left Lied saying she already left the store Employees and manager directly lied to me EMPLOYEE- Garett Dodd Manager- Anushka Corporate will be contacted. Also AT&T commenting on this review you clearly didn't read any of this review and are only trying to save face. What a great pre worded response I don't give a CRAP about the wait, you absolutely don't treat customers like this store does. LYING TO CUSTOMERS AND AVOIDING CUSTOMERS IS UNACCEPTABLE

We had to get a new phone for my mom. We look for an AT&T in this part of Fort Worth and found this…read moreone on Bryant Irvin Rd. This is a good size store very clean and bright. Had a good size crowd on a Saturday late morning. But had plenty of employees no one was waiting. Store located in a strip shopping area on the corner plenty of parking. As soon as we walked in we were greeted by this young man I wish I remembered his name. He was very helpful very nice made conversation while we waited. He got my mom's new phone all hook up and contacts transferred. He has great customer service skills he should be the model employee for training.

Honestly don't come to this location. Unfortunately the members of this location don't want to…read moresolve your needs or actually help. I came here today and was assisted by Kristi and she didn't seem to really care why I was there or for what I had to say regarding my device problem. This team member didn't have my device fully in her hand before telling me it's my charger port and to go to walmart to have it fixed. If you value your time, honestly drive the extra 5 mins to bryan irving location! Went over to the bryan irving location, they actually assessed and fixed the issue.

DFW area Beware of door to door salesman Robert Acosta with AT&T wireless. He will tell you that…read moreyour bill will be comparable to Metro with four lines "within a few dollars", just to stick you with a $398 bill when Metro is 100 for four lines and then he will Ghost you. He is a sales thief, like that of most used car salesman. Buyer beware!!! I went back to Metro, where they are honest and reliable. Shame on you, Robert Acosta with AT&T. You are a snake in the grass.

Very satisfied with Fort Phone Repair and their services! Emmanuel was very friendly and fixed my…read moreiPhone X screen. Their work comes with a warranty as well which is nice! We had some work done by a place in the mall and the phone basically stopped working by the time we got home. So it's nice to know if something goes wrong with the phone we can bring it tight back.

From the owner: $15 Off repairs over $89.99read more

Always a pleasure! My son's charger port had a charger end stuck in it, coincidentally just the day…read moreprior was complaining his phone wouldn't charge long enough or hold a charge for long. We were contemplating a new phone entirely. The gentleman at full bars cleaned out the port and installed a new battery and it's like new. A little over $120. It's an iPhone 11 so not quite ready to retire yet.

I had a problem with my iPhone and needed to have replaced battery and screen. After further…read morediagnosis I was not charged as the phone was not fixable. Great service and honest place. Highly recommend it!

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

This is a review is particularly for the geek squad. Jason…read morefrom the Weatherford store and John at the Lake Worth store. I did an exchange for a 77 inch LG 83 inch same TV LG The two of them were amazing. I can't say enough about them. Very professional, made things seemingly easy. Helped me setup my TV to the settings that I prefer. They were very nice. I wish I could pick them for everything but it's all AI generated. I purchased my TV at the Hulen store, which I don't want to give a review yet on that store yet. I want to leave this for Jason and John because they're were amazing.

If you buy an appliance from Best Buy, make sure you ask what they do with the old appliance. The…read moredelivery guys would not move the old refrigerator 30 feet to the garage for my wife. They said we did not pay for Removal service, so they left the old fridge in the middle of the kitchen.