Valerie has been an asset to Boost mobile! She worked wonders for me, in a time of need. The phone…read moreI have is identical to one that is not compatible with Boost service. She took time to look up my phone info. and worked it all out, at an Incredible price. I get free text, calls & 5GB for 25 monthly. No small print, which is what everyone should like. Also, the service is faster and better then Metro!! Ty, Valerie! You are much appreciated!! A Boost customer from here on out.

I would like to express my sincere gratitude to Jessica in Customer Service in Tampa, FL. She…read moreassisted me with disconnecting service following a death in my family, and her support was truly exceptional. Jessica went above and beyond in every way possible. Her compassion, kindness, and attention to detail are qualities that seem all too rare today. During a very difficult time, she treated me with genuine care and respect, making me feel valued and supported every step of the way. I cannot thank her enough for showing up with such empathy and professionalism. Her actions made a lasting impression, and I am deeply grateful for the care she provided when I needed it most.

Hands-down, the worst customer service in Manatee County so far. I try to take care of a billing…read moreissue and end up getting trespassed by the Manatee County sheriffs office. No manegement on site at the time all seven employees deserve to be fired for their verbal disrespect towards customers. Unfortunately, I almost feel singled out because I was the only white male in the building. It's extremely sad that our society has turned to this. I have already filed a complaint verbally with corporate, and I am also going to write a written statement to corporate about these issues.

Good people here and quick reliable service . Got water damage on my iPhone 14 Pro and the screen…read morewas completely cracked and cooked. They didn't have the exact oled replacement I needed but let me borrow an lcd screen for a few days so I'm not without a phone while they ordered the screen . Very very cool of them to do that I haven't heard of anybody doing something like this before. They did not charge me for the screen rental just for the new one and repair . Very grateful for these guys I was able to save $1,000+ on buying a new phone. I wouldn't go anywhere else for any phone repairs and I wouldn't upgrade my iPhone if it can be fixed here !

Excellent communication, fast repair time, trustworthy, Thank you. I will definitely come back.read more

Very frustrating experience. Still dealing with random glitches way more often than expected where…read moreyou have no control over the screen that I paid to repair, like can't even hang up a call or barely get your phone to restart because the screen won't detect any use or tapping happening so it's basically useless until you can kill the battery or hopefully get it to snap out of whatever faultiness it is going through. Even getting the repair done was misleading and annoying. The repair shop employee or owner was not true to his word on when it would be done, blaming the parts that were received and taking no responsibility in ordering the wrong parts. Very bad communication! I called him multiple times from my dad's phone and e-mailed, as he was supposed to keep me updated via either source and never did and only called back very late in the day like right before closing. Had me come to pick up the phone only to tell me once I arrived that he had just opened the parts received and realized he couldn't do anything. He said I would have to come back, but to try to be a big sport and make up for the inconvenience he said he would throw in a plastic screen cover. Once he was actually able to get my screen repaired, & came back begrudgingly to pick it up, he said the wrong phone screen cover arrived, again taking zero responsibility and not seeing how ridiculous he sounded. He told me I could return once again to get that once he re-ordered - had nothing in Stock. I declined, as I would never want to return to this establishment ever again! Still receiving random and kinda frequent issues with my screen functioning normally makes it all the more maddening that I put up with this process in the first place. Should've bought a new phone! Save your money for that & skip the nonsense in doing business with "I-Fix-A-Phone" because they barely do!

We took 2 brand new iPads 10.9 that needed screen savers & cases! And 2 older models that needed…read moresome major repairs! All together it cost under $200 dollars! I would recommend this businesss anyone in the local area even if you have to drive 5-10 miles he will make it worth your time & money!

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.

It's nice to see that a couple of people had good experiences. I don't know if these are Verizon…read moreemployees or their family members, however, I believe 1 or 2 of them. The fact that someone is impressed that a Verizon CSR transferred the data from one phone to another sounded great until you hear that Verizon charged them for that service! That's ridiculous! It's also nice to hear that another person empathized that customer service jobs are hard, if that was a real review. The other good review I saw was a person who was purchasing a few things and the CSR was helpful with that process.... of course, let's keep that commission rolling in. There were so many bad experiences and I truly hope this doesn't sound like I'm trying to one up any of them, because all of those experiences are horrible and deserve to be told and read. Here is my experience which is so difficult and disgusting to tell still upsets me. Today started with me looking for any Verizon store to visit other than Cortez Rd and 14th Street. After being there with my husband and kids for hours to open a 5 cellphone business account, in-car wifi, house & business wifi, as well as home & business landlines. I was then told it was taking a long time due to their computer issues. I was then told they couldn't set up a business account for me, even though my business was verified through my sunbiz.org account. I was then told by the manager (I don't remember his name, but I remember that he had tattoos, because we were complimenting each other's tattoos when I first arrived), if we couldn't finish in 10 minutes I would have to return the next day because it was closing time, even though we had been there for over 3 hours. Due to the stress of that, my husband noticed signs from me that an epileptic seizure was coming on. Seeing as it was 8:01pm my husband was told that if he went outside to get my rescue medicine, they wouldn't let him back in with it. OR... I could go outside alone walking on the concrete and hope that I would successfully navigate around the concrete parking bumpers without having a seizure and/or serious injury. So obviously we left and I due to the extreme stress, I had a seizure in the car. Then, 2 days later we went to Verizon in Sarasota. We thought that we had a great experience there, and though it wasn't great, it was good. However, I never got a lot of the features that I was told I was getting. It's very sad. You guys are the McDonald's of cell phone companies, you can have the worst customer service, charge a lot, and not care about the hard earned money that your customer's give you, because no matter how many customers and respect you lose or how many people you upset. It will never be important enough to you or enough customers to put you out of business. That's why you will never change or follow through with your empty promises. Hopefully, Yelp is correct and I will find a. CSR in Palmetto who will actually care and help.

This business is so honest and professional that I have to put it in writing…read more They checked my phone and said that there is nothing wrong with it, I have plenty of storage.

Worst customer service. I DON'T recommend. Long story but needless to say after 3 trips & 16 hours…read morethey did not fix phone. They blamed Samsung Care plus plan & Samsung said claim was approved & that ubreak should have fixed it. Emploees at store were not helpful. Go someplace else to fix your phone

Wasted money and time . We had to return 2 times to have a iPhone 15 pro repaired , I believe the…read moreperson installing the screen did not know what they were doing . Granted the phone needed many repairs ( which we were never called and informed / suggested any extra repairs !?!! We would've paid ) instead they waited for us to be there show us they did the bare minimum we double backed almost immediately because we noticed the screen wasn't seated properly into the actual mold of the phone ( the screen seem to be sitting on top ) and it looked like it wasn't cleaned correctly either . Was offered a discount to come back and fix charging port and camera ...ok cool not even a week with the screen repaired and the phone screen goes all blank and we noticed a small crack . We return to the shop we explained and they stated they weren't able to fix the screen due to the screen being cracked Not even a week and the screen didn't hold thankfully we came to an agreement and fixed it... only for the same thing to happen not even a week later . I tried to call the place and give them the benefit of the doubt to be good people and at least partially refund us due to the inconvenience and clearly not well done job , 2 screen repairs done within a time frame of 13 days and both went out, they stated no refund or partial refund could be issued and for me to return. I didn't not reconsider wasting my time again with them so I opted to loose my money and go with another phone shop . PLEASEEE DO NOT WASTE YOUR TIME HERE . The quality of the work isn't worth it they have a final sale sign and I'm sure it's because so many people want their money back

They were able to fix my phone the same day only $90 for the entire back of my new iPhone 16 Pro to…read morebe fix or replace or whatever they did the magic compared to UbreakIfix was going to charge me 250-275. Love this place