We were able to straighten out my account, deal with a broken phone Internationally and get my…read moremother-in-law a smartwatch.

My phone had a virus and I went to Best Buy. They told me to line up for the Geek Squad and to…read moreprepare to pay and wait awhile. Frustrated, I left immediately and went to T-Mobile next door: I got a clerk named Hendry who literally pushed a few buttons and fixed my phone in 15 seconds. Very impressed by him, and therefore this store.

Grate Service happy withe info given. Explained information quite well plenty of selection from…read morewhat we need high value four, the items that we need to purchase

We came in to switch a prepaid plan to a post paid plan. We were told this was impossible in store…read moreand we're given a number to call. Eventually we ended up talking to a phone manager and learned that we had to go back into the store and this was impossible to do on the phone. We returned to the store, where the store manager and AT&T supervisor (on the phone) argued with one another about who was able to complete this basic operation. In total it took over three hours to complete a simple change from a pre to post plan. Along the way we were lied to in various ways. We were even told it would take over two months. This was truly a circus. At one star this branch is overrated. Do not expect to be treated with the same respect or priority that you experienced when you signed up.

Best Buy used to be good. That's the saddest part…read more Now, getting help feels like you need to take a vacation just to sit on the phone for hours. You are forced to fight your way through a totally unintelligent AI that cannot understand simple requests and keeps looping you back to nowhere. If you're lucky enough to reach the phone system, you're rewarded with horrible sound quality they probably call music, constantly interrupted by lame advertising. It's exhausting. You lose patience, time, and goodwill long before you ever reach a human being. Geek Squad was once a reason to trust Best Buy. Today, even scheduling help feels like an endurance test. I gave up, not because the problem was hard, but because the system is broken. Very disappointing. This is not customer service anymore. This is customer avoidance.

When we get a good representative in the tech areas, we are very grateful. Thank you to Geek Squad…read morereps who know their stuff and listen to us tech-challenged customers.

I am submitting this complaint to report what I believe to be a deceptive and unfair warranty…read morepractice by Apple Inc. in connection with the diagnosis and handling of a defective iPhone that remained under the manufacturer's express warranty. I owned an iPhone 15 that was still within Apple's limited warranty period. The device exhibited severe and abnormal battery drain, rendering it unusable after only several hours of normal use. I contacted my wireless carrier, T-Mobile, and was advised that because the device was under Apple's warranty, I should seek service directly from Apple. I subsequently visited an Apple Store for warranty evaluation. Apple personnel informed me that there was "no issue" with the battery hardware despite the abnormal battery performance. I contested this conclusion based on the device's real-world behavior. Apple representatives asserted that the issue was caused by "software" rather than a hardware defect and recommended that I perform a complete device wipe and reinstall all applications from scratch before Apple would further address the issue. This proposed remediation imposed a substantial and unreasonable burden, requiring several hours of uncompensated time and disruption. I declined and noted that if Apple's diagnosis were accurate, then a newly purchased iPhone running the same operating system and applications would necessarily exhibit the same battery drain. Apple personnel did not provide a substantive response to this point. Because Apple refused to repair or replace the device under warranty, I purchased a new iPhone at my own expense. I installed the same operating system version, restored the same applications, and resumed the same usage patterns. Under these identical conditions, the battery drain issue did not occur. The replacement device functioned normally. This outcome directly contradicts Apple's stated diagnosis and strongly indicates that the original device suffered from a hardware defect that should have been covered under warranty. Apple's refusal to honor its warranty caused me financial harm and forced the replacement of a device that should have been repaired or replaced at no cost. I am concerned that Apple's conduct reflects a broader practice of attributing hardware defects to nonspecific "software" causes in order to discourage or avoid valid warranty claims, particularly where the proposed remediation imposes an unreasonable time burden on consumers. If systemic, such practices may constitute unfair or deceptive acts or practices under Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) and undermine the purpose of express consumer warranties.

Rude. I can't stand the In-Store Apple Experience but this one was the worst. Big, clean, and who…read morecares.

Weak customer service They sell products they know have…read moredefects Their online and dial support is awfu awful don't get trapped

Need to be more transparent, not about the sale and extra markup on the additional item at double…read morethe price of a regular store.

Beware, do not go to this store. They will lie about…read moreoffering a "free" charger and will instead secretly charge you and not provide a receipt in order to win a commission. Ensure that you ask them for a receipt and go over all of the charges. Cables are NOT free, chargers are NOT free, cases are NOT free, nothing is free.

Worst service ever. Don't even waste your time going to this location because they will be more…read moreinto playing on their phones or chatting with each other than to help you.

If I could give negative stars I would! this store is absolutely horrible. The people are so rude…read moreand unprofessional. They scammed and messed up my promotion so much that it has taken me many many trips to the store and many many times to figure out why they did not give me my credit!! Turns out THEY messed up my number and I got scammed out of it. It has now taken up 7 months to get anything and I still don't have anything!! I'm so angry and annoyed!!

We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

From requesting an appointment to getting my phone back in my hand; this location did the job more…read morequickly and professionally than I have seen other places do so in the past. They'll remain high, if not at the top, of where I'll go to get my technology fixed up.

unlock phone. Alain was great. Att sucks. Closed on weekends so I went to quick mobile repair and…read morealain was able to help me!! Thank you Alain

I had the pleasure to buy a new phone from this store they are very professional and off good…read moreprices. I have miss Yasmin Help me she was a pleasure to work with definitely recommend coming here.

I came here and got both my phones glass repaired here in Tampa... very reasonable and professional…read moreplace! They had all supplies available and barely any time waiting... even with my phone which is actually one of if not the best on market.

Had trouble with my laptop. Dell said I needed a new motherboard board. Ubreakifix updated Boos and…read moreworking fine. HIGHLY RECOMMEND

Very knowledgeable team that quickly diagnosed and corrected my cell phone issues. I would…read moredefinitely use them again with other cell phone and computer issues.