Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

Within a company FULL of corruption, my Fios assistant (whom I dealt with over the phone, and who's…read morename I have unfortunately forgotten) accepted my DVR return which, by his account, is the first in his decade of working there by mail from Texas. His service was outstanding and saved me the $1000+ dollars that Verizon was arguably trying to force me into paying by giving me absolutely no way of sending my equipment back after failing to send a shipping label. Sending my DVR via FedEx was my Hail Mary and it worked miraculously. I won't re-sign with Verizon due to the awful exported customer service but because of the in-house Floridian service representative, I will hold myself back from slandering their name.

I'm posting a new review. My last post I criticized their customer service. As it is their customer…read moreservice over the phone is atrocious the installation technician was very professional and understanding that I was already frustrated. Installation went through painlessly and their fiber service is night and day compared to spectrum. If you are in an area that this fiber is available I strongly recommend getting it the speed is much faster than spectrum.

Frontier just raised my rates nearly 20% with no notice, no change in service, no explanation. The…read morebilling department isn't available after my work hours. How do I get this resolved?

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

04/07/2023 Frontier has no way of resetting their WiFi! As…read morea constant traveler and having Cameras, security system and air conditioning/Heating/and Humidifier working on WiFi it is not comforting to have it all go away after a lightning storm. Particularly if you are 3,000 miles away for a month. When I get home all I have had to do was turn it on. (Another company used to do this from their service desk). Plus, I paid 1/3 more than I am paying now for a better service. In trying to cancel my subscription, I have to take the equipment back to their store. (They have no store in Tampa)! I am satisfied if I was to stay home and be at the mercy of my WiFi.

I would give them a zero if it was an option...I signed on with Frontier internet on Jan 5. After…read more2 weeks of awful service and horrific customer service i called to cancel...I called about 5 times and they just wouldn't cancel it out. On Jan 26th I took my equipment back to UPS(who told me to hold the paperwork for a year since they are notorious for charging people hundreds of dollars claiming they never received the equipment back). I then continue calling to close my account and they said it was done and it never was. I got a bill in March thinking my account has been closed. I called and they said the 88.00 was for the month of March and i told them I closed the account in Jan. I have a bill that they have charged me for Jan, Feb and March...$88.31 a month. The first time I called in Jan to cancel the person I spoke to said that i was under the 30 day guarantee and there would be no charge since i canceled after 2 weeks. Well i just got a letter from a debt collection agency...well they will not get a cent from me. This company has no scruples and i believe they are stealing from people intentionally. This is hilarious that Mary responded with same message she uses for everyone.. do you see you reviews? after dealing with Frontier for a month I can see your as ignorant as the people in customer service and it's also hilarious that you think i would ever try to call there again to try to fix anything! good riddance and you won't see a cent from me, don't give a rats ass about your debt collection!!! This person Mary that responded from Frontier is nothing but a liar...I just checked my account and nothing has been resolved!!!

I've never had a good experience at this location in decades of trying. The store sits at…read more1313Cortez Road W in Bradenton and advertises that you can "schedule a visit" to be prioritized in the queue. Don't believe it. Even if you arrive early and stand outside in Florida's oppressive heat before they open, there's no guarantee you'll be served first. On my latest visit I was first in line and tried to check in, but the kiosk was out of order. Staff said they'd "take care of me" but proceeded to serve everyone else instead. They processed quick bill payments and ignored the fact that I was there to purchase a $700 piece of equipment. The lack of customer service is shocking. Employees seem indifferent to customers who aren't there to pay a bill. There's no apology, no sense of urgency, and no communication. This isn't an isolated incident--it's been this way every few years when I've given them another chance. The store may have a convenient location near Best Buy but convenience doesn't make up for being treated poorly. After decades of hoping for improvement, it's clear that customer service simply isn't a priority here. I strongly recommend taking your business elsewhere. Time to go over to Best Buy.

Andy was a great representative. He answered all my questions and dealt with all the problems I was…read morehaving. I was very pleased with the service he provided.

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

I lost my IT guy tragically and I was lost. He'd been with me for so many years and now he was…read moregone. What to do. So I searched out YELP and found COMPUTER SOLUTIONS OF FLORIDA. Marcus showed up to a LAUNDRY LIST of things I needed to be done; connected, repaired, set up, etc. Even with me talking his head off he was done in lickety-split (or maybe he was done fast BECAUSE I wouldn't shut up and go away :-D ) He is a very polite, VERY intelligent, IT professional. AND he has a long list of Credentials to back him up. I was very impressed by the speed at which he accomplished every goal. Zing Zang Zoom !!! They are my new IT company for SURE. I'm thinking up a new list of things I'd like to do, to make our computers, network, etc more efficient and condensed in our small office space. Call Marcus and his gang, you wont regret it !!!

From the owner: About Computer Solutions of Florida, LLC We're a local…read moreinformation technology and telecommunications company specializing in computer repair, website design, business services, security camera services, home automations, telecommunications and television services for dynamic businesses, non-profits, residential consumers and government organizations. With over 10 years of professional experience in the areas of information technology and telecommunications, our solutions help organizations to facilitate growth, compete more effectively, reduce cost, and work more efficiently. Computer Solutions of Florida, LLC will continue to expand its presence to better serve its client base. We work closely with some of the Top Telecommunication Companies: Spectrum, BrightHouse, Frontier, Verizon, Comcast, and Xfinity. 941-900-4533

I had a legal issue with Direct TV. They sold me a subscription using a misrepresentation of the…read moreservices I could expect. Immediately after the installation, a few hours after the technician left I found that I was not able to get the programming that was agreed upon. Direct TV's customer service is terrible and all they tried to do was sell me a more expensive package. In addition, I just kept getting passed around from one dept. to another. Having become very frustrated with this, I sought help from Gulf Coast Legal, who serves low income families. An attorney named Nancy R., took charge and spent all of a couple of hours on the phone, as she got passed around in the same manner. But her persistence was incredible. In the end she got the contract cancelled for me and I was able to rid myself of this unfair obligation without having my credit rating damaged.

Excellent source for low income residents to get assistance in resolving a variety of legal issues.read more

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.

It's nice to see that a couple of people had good experiences. I don't know if these are Verizon…read moreemployees or their family members, however, I believe 1 or 2 of them. The fact that someone is impressed that a Verizon CSR transferred the data from one phone to another sounded great until you hear that Verizon charged them for that service! That's ridiculous! It's also nice to hear that another person empathized that customer service jobs are hard, if that was a real review. The other good review I saw was a person who was purchasing a few things and the CSR was helpful with that process.... of course, let's keep that commission rolling in. There were so many bad experiences and I truly hope this doesn't sound like I'm trying to one up any of them, because all of those experiences are horrible and deserve to be told and read. Here is my experience which is so difficult and disgusting to tell still upsets me. Today started with me looking for any Verizon store to visit other than Cortez Rd and 14th Street. After being there with my husband and kids for hours to open a 5 cellphone business account, in-car wifi, house & business wifi, as well as home & business landlines. I was then told it was taking a long time due to their computer issues. I was then told they couldn't set up a business account for me, even though my business was verified through my sunbiz.org account. I was then told by the manager (I don't remember his name, but I remember that he had tattoos, because we were complimenting each other's tattoos when I first arrived), if we couldn't finish in 10 minutes I would have to return the next day because it was closing time, even though we had been there for over 3 hours. Due to the stress of that, my husband noticed signs from me that an epileptic seizure was coming on. Seeing as it was 8:01pm my husband was told that if he went outside to get my rescue medicine, they wouldn't let him back in with it. OR... I could go outside alone walking on the concrete and hope that I would successfully navigate around the concrete parking bumpers without having a seizure and/or serious injury. So obviously we left and I due to the extreme stress, I had a seizure in the car. Then, 2 days later we went to Verizon in Sarasota. We thought that we had a great experience there, and though it wasn't great, it was good. However, I never got a lot of the features that I was told I was getting. It's very sad. You guys are the McDonald's of cell phone companies, you can have the worst customer service, charge a lot, and not care about the hard earned money that your customer's give you, because no matter how many customers and respect you lose or how many people you upset. It will never be important enough to you or enough customers to put you out of business. That's why you will never change or follow through with your empty promises. Hopefully, Yelp is correct and I will find a. CSR in Palmetto who will actually care and help.